Northwest Specialty Hospital

90%

Patients that would definitely recommend
20% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Outstanding Patient Experience Award™ (2020, 2019, 2018)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

2 ratings were worse than expected

2 ratings were better than expected

  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery

8 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Bloodstream infection following surgery
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
89%

Patients who gave a rating of 9 or 10
20% higher than the national average

90%

Would definitely recommend
20% higher than the national average

Northwest Specialty Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%88%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%89%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%78%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%93%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%65%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%84%66%

Northwest Specialty Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%75%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%83%73%

Providers

Provider Reviews

Jun 30 2020

Review for Dr. Cullum

We're new patients to Witney Hall and NW Specialty Hospital. We found both Mrs. Hall and supporting staff to be professional, courteous and accommodating. We will be continuing on with this office in the foreseeable future. Would recommend to family and friends

D & S Jun 26 2020

Review for Whitney Hall

Dr. Bowen was everything good I had heard about him. He really listened and engaged with me, had great eye contact, and was very reassuring that gave me a lot of confidence in moving forward.

Wanda Scarbrough May 23 2020

Review for Dr. Bowen

Dr Cullum is just The Best! Had 3 implants done recently, he did such a wonderful job AND he's so kind :)!

teri vaughn May 07 2020

Review for Dr. Cullum

I broke my neck and Dr. Larson was the on call Surgeon at the ER. I had 3 surgeries and I don't have any nerve damage at all. I also do not take at prescription pain meds. He was a miracle worker and very kind!

Sara May 05 2020

Review for Dr. Larson

May 02 2020

Review for Dr. Kuhlman-Wood

Lindsey Brennan May 02 2020

Review for Dr. Duke

Mar 19 2020

Review for Dr. Kuhlman-Wood

Mar 19 2020

Review for Dr. Cullum

Mar 05 2020

Review for Dr. Bowen

Dr. Cullum is very knowledgeable of and adept at what he does. He communicates well and you feel very confident in his abilities. The staff is very friendly and helpful. I would never hesitate to go to Dr. Cullum.

Mar 04 2020

Review for Dr. Cullum

Melanie Hooper, Rathdrum Mar 02 2020

Review for Dr. Kuhlman-Wood

Dr. Cullum and his staff were wonderful throughout my procedure. He is a straight forward communicator who answered my questions and concerns thoughtfully and honestly.

Maureen Feb 27 2020

Review for Dr. Cullum

Great in depth explaination of my condition, discussion of options and resolution. He replaced my rt knee in 2016. Refered me to another orthopedic specialist for a procedure I needed and only a few do. I highly recommend Dr Bowen for his honesty, compassion and skill as a surgeon.

IC Feb 24 2020

Review for Dr. Bowen

Jonathan Lee Feb 22 2020

Review for Dr. Larson

Ben Young (Kalispell, MT) Feb 20 2020

Review for Dr. Lyman

Excellent! Knowledgeable, kind and personable. NWSH is stellar in every department- they all seem to go the extra mile in providing top notch service.

Sherri Floyd Jan 31 2020

Review for Peter Brown

She is an excellent arm surgeon. My arm required ten pins and a plate to repair multiple fractures. I am very pleased with the results.

Monica Hudson Jan 29 2020

Review for Dr. Kuhlman-Wood

Very knowledgeable, caring and compassionate for patients.

Jan 29 2020

Review for Dr. Kim

VERY PROFESSIONAL TRUSTED IN LAST MINUTES TO OR. HAND SURGERY. RECOMMENDED . BUT DON'T ARGUE WITH HER. TOP NOTCH A REAL HOT SHOT BUT SHORT.

MARK R Jan 25 2020

Review for Dr. Kuhlman-Wood

Awesome physician and staff, listened thoroughly to my concerns, answered every question I had, excellent bed side manner, great surgeon. Very thankful we have a Dr with his expertise here locally in the Northwest.

Jan 15 2020

Review for Dr. Duke

Phil Biggerstaff Jan 08 2020

Review for Dr. Hagen

Clark did surgery on my foot and completely screwed it up. I saw a orthopedic surgeon who said he could try to fix my foot but no guarantee it would help. Do not let Clark touch your feet.

Tami Dec 20 2019

Review for Dr. Clark

Raini Dec 16 2019

Review for Dr. Bowen

The staff was not helpful at all. Didn't seem to care about me.

Dec 03 2019

Review for Dr. Clark

Dr Kate was very informative and share her diagnosis openly and in terms one could understand I would highly recommend.

Rod Campbell Nov 24 2019

Review for Dr. Kuhlman-Wood

Sheila W Nov 21 2019

Review for Dr. Benson

Josh Parris Oct 22 2019

Review for Dr. Cullum

S. Haight in Coeur d Alene, ID - Oct 12 2019

Review for Dr. Kuhlman-Wood

Annette Oct 10 2019

Review for Dr. Bowen

Dr. Duke is very professional, informative, and spent time answering questions that my husband and I had. He is very good at follow up- as is his staff.

A.Thune Oct 07 2019

Review for Dr. Duke

Ron in Lewiston, ID - Oct 06 2019

Review for Dr. Kuhlman-Wood

My experience with Dr. Kuhlman was fantastic. Dr. K's bedside manner is fun and laid back. Dr. K was very thorough in explaining my options and took great care of me. My surgery came out great and I am very happy. I would recommend Dr. K to anyone.

Sep 28 2019

Review for Dr. Kuhlman-Wood

cor Sep 11 2019

Review for Dr. Larson

Aug 12 2019

Review for Dr. Kuhlman-Wood

Ken Jul 31 2019

Review for Dr. Drager

Dr. Hagen is undoubtedly the best Doctor I have ever had. I credit him with trusting me and helping me save my own life. I have done nothing but grieve since he retired from practicing due to his own ill health. Nothing but the best for this dear man.

Kim Thurman Jul 30 2019

Review for Dr. Hagen

I have known Dr. Benson for about 15 yrs. Since Carrie left this office has never been the same. Totally disfunctional. Takes forever to send reports to forwarding doctors. Never have I experenced a doctors office like this before. Dr. is great - staff absolutely a disaster.

Jul 26 2019

Review for Dr. Benson

I've been seeing Dr. Clark for several years and always have found him to be very interested and attentive to my problems. He has an excellent bedside manner and cares about his patients. I would recommend him very highly!

Marilyn Jul 22 2019

Review for Dr. Clark

AMAZING!! I could not ask for a better dr. He did a double hip replacement on me and did an amazing job. 2 years later still going strong never had any problems and I’m pain free for the first time in my life!

Nichole Jul 15 2019

Review for Dr. Bowen

Consultation. Well pleased.

Larry Young Jun 24 2019

Review for Dr. Bowen

Great experience. What a nice, professional and caring man. I highly recommend going to see this man if you have the need.

Judy in Spirit Lake, ID - Jun 22 2019

Review for Dr. Bowen

Doctor Bowen is in every way a professional. He has always greeted me with a smile and a hand shake. He has a great personality and is a master at what he dose. I couldn't ask for a better Doctor (I've already found him).

Hebert Whitaker Jun 20 2019

Review for Dr. Bowen

Paid $115 out of pocket for Dr. Russo to spend less than 2 minutes in the room and not even address the issue.

Jun 14 2019

Review for Dr. Russo

There was barely a wait. The services provided at Northwest Urgent Care are very thorough. The staff is friendly nd very professional. Twyla Masterson is quite knowledgeable, professional and insightful. Totally positive experience!!!

May 28 2019

Review for Twyla Masterson

May 17 2019

Review for Dr. Bowen

May 10 2019

Review for Dr. Duke

Saw Dr. Bowen for my shoulder pain. He carefully explained my options and we decided on a course of treatment. He and the staff were very friendly and helpful.

May 03 2019

Review for Dr. Bowen

I am a cancer Patient and broke my hip. Dr. Bowen saw me explained what he was going to do, was upfront about everything. Surgery went well and follow up has been good. I am now going to have surgery on my hand and expect the same results. A Very good doctor and a man you can talk to.

Apr 29 2019

Review for Dr. Bowen

Good, Cooper is a good guy and hopefully a Skins fan? Not like his brother. Branson

Mar 13 2019

Review for Dr. Wester

Meeka is a great health care provider. Very knowledgeable and pleasant to visit with.

Dave in Sandpoint - Feb 27 2019

Review for Meeka Bond

Meeka is knowledgeable and a pleasure to discuss your health issues with. Very cooperative and proactive.

Hayden Lake, ID - Feb 27 2019

Review for Meeka Bond

Corey Canzoneri in Hayden, ID - Feb 26 2019

Review for Dr. Abrahams

I had a wonderful experience with Dr Gilbert. He was patient and kind. He took so much time to talk with me. The in office procedure he performed was quick and painless. He explained everything that was going on with me and eased my anxiety.

Jennifer Bonar in ID - Jan 31 2019

Review for Dr. Gilbert

Dr. Benson is very knowledgeable and takes the time to listen to his patients. He digs until he finds an answer to our questions and issues.

Jan 20 2019

Review for Dr. Benson

Very kind and thorough doctor.

Michelle in ID - Jan 15 2019

Review for Dr. Benson

Dr. Bowen office was very professional, clean, the wait time was just a few minutes. Dr. Bowen listened to what I had to say and my concerns very caring and knowledgeable. I would highly recommend anyone needing a orthopedic surgeon to contact his office

Gail Clark in coeur d alene, ID - Jan 10 2019

Review for Dr. Bowen

Roger Lockbaum in Osburn, ID - Dec 04 2018

Review for Dr. Bowen

Knee repair went great.

ID - Nov 20 2018

Review for Dr. Bowen

Concerned patient in Post Falls - Nov 09 2018

Review for Dr. Benson

Lisa H in Spokane, WA - Nov 07 2018

Review for Dr. Larson

Dr. Bowen performed two hip surgeries on me five years ago and he did an awesome job. He is caring, understanding and answered all my questions. I highly recommend him.

LS in ID - Oct 29 2018

Review for Dr. Bowen

CW3GTC in Post Falls, ID - Sep 12 2018

Review for Dr. Bowen

Dr Bowen is terrific. Took time with me explaining all treatment options. Very honest and seems have my best interest at heart. Very personable.

John Aalbers Aug 29 2018

Review for Dr. Bowen

Awesome doctor! patient, understanding, knowledgeable, willing answer questions! Staff is wonderful too!

Donna in CDA, ID - Aug 25 2018

Review for Dr. Bowen

TM in ID - Aug 16 2018

Review for Dr. Benson

Dr Hagen is the best doctor I've ever had. My husband thinks so too, and we are both torn about him not being able to continue practicing. We pray for his full recovery and God's blessings in his life.

Susie in Spirit Lake, ID - Aug 02 2018

Review for Dr. Hagen

Dr. Bowen seemed very caring on a holistic level during my appointment with him regarding knee replacement. He explained things well, including the pros and cons of having the procedure done. The staff is very efficient and my wait time was minimal.

Gary in Hope - Jul 06 2018

Review for Dr. Bowen

He is a very thorough, intelligent and accurate physician. He actually listens to the patient and takes time to find out what ails you. He is unloke most physicians you see nowadays.

Jun 21 2018

Review for Dr. Benson

W. Moss in Coeur d'Alene, ID - Jun 14 2018

Review for Dr. Kuhlman-Wood

Neda in Spokane, WA - Jun 14 2018

Review for Dr. Johnson

Ruth Ann in Cocolalla, ID - Jun 01 2018

Review for Dr. Bowen

I was very impressed with his answers to all of my questions and is genuine concern about me and my medical conditions.

May 03 2018

Review for Dr. Bowen

Dr. Bowen is kind and compassionate. He has an excellent bedside manner and made our 5 year old feel comfortable during a scary time. Thankful for his expertise and the quality care that he gives.

Rebekah Davis in Cheney, WA - Apr 13 2018

Review for Dr. Bowen

what an amazing surgen plus amazing bedside manner. So personable, making you feel cared about n confident. Repaired my hubbys torn off rotater cuff n muscule. hubby is better then new. Great staff as well.

gary in rathdrum, id - Mar 01 2018

Review for Dr. Sims

Spokane - Feb 23 2018

Review for Dr. Coats

Dr. Duke has provided me with the best care I have ever found. I have battled unexplained pain for 14 years and got partial answers 2 years before seeing him. Within our first visit he was able to give me answers, a game plan, and the support I needed. I am so thankful to have found him!

Taylor in Spokane, WA - Feb 20 2018

Review for Dr. Duke

If you smoke or take narcotics forget about being treated. All you will get is a long lecture on your sins and how horrible you are. I left in tears and needless to say, I won’t be back.

Feb 15 2018

Review for Dr. Lyman

Feb 07 2018

Review for Dr. Clark

He is a great guy and fantastic surgeon. He is very conservative in what he does and wants only the best for his patients.

Gary Mitchell in Coeur d'Alene, Idaho - Feb 05 2018

Review for Dr. Lyman

Dr Bowen makes you feel like a special patient, with his easy going personality and attention to detail

Shirley in Spokane Valley, WA - Feb 01 2018

Review for Dr. Bowen

Christine Moore in Bonners Ferry, ID - Jan 16 2018

Review for Dr. Kuhlman-Wood

I like Dr Brown. He is easy to talk to and he listens witch is important to me I've been going to him for almost a year now and will not see anyone els but Dr Brown.

Keith cook in Coeur d alene - Jan 10 2018

Review for Peter Brown

Daniel in Rathdrum, Idaho - Dec 03 2017

Review for Dr. Bowen

SAINT MARIES - Nov 28 2017

Review for Dr. Clark

Absolutely! One of the most caring doctor in town!

Elena Guariento Infante in Coeur D Alene, ID - Nov 27 2017

Review for Dr. Drager

MR in St Maries - Nov 05 2017

Review for Dr. Clark

One of the best doctors I have ever met. Very good at finding out what is actually happing with a paitent. Listens well. I worked in the medical field for 30 years as an administrator and If anyone can provide an objective analysis of a physicians abilities it would be someone like myself.

matson Whithead in Hayden, Idaho - Oct 28 2017

Review for Dr. Benson

Jill Willmore in Colbert - Oct 24 2017

Review for Dr. Kuhlman-Wood

Get well soon Doc, we' need you back!

Scott in Post Falls,ID - Sep 28 2017

Review for Dr. Hagen

Hayden, ID - Sep 19 2017

Review for Dr. Drager

Dr, Robert Hagen is one of the best, we are going to miss him dearly. We wish him a speedy recovery and hope to see him soon.

Philip in Coeur d'Alene, ID - Sep 03 2017

Review for Dr. Hagen

Post Falls, ID - Sep 02 2017

Review for Dr. Hagen

Jim Taylor in Coeur D Alene, ID - Aug 19 2017

Review for Dr. Kuhlman-Wood

Dr. Hagen is an excellent doctor. He listens to you and doesn't rush you thru your appointment. He is very thorough ---he even follows up and makes the calls! He should be cloned!!!! I moved to Boise and I want to transplant him here!

Peggy in Eagle idaho - Aug 14 2017

Review for Dr. Hagen

Coeur D Alene, ID - Aug 13 2017

Review for Dr. Drager

Location

Northwest Specialty Hospital

1593 E Polston Ave, Post Falls, ID 83854