Kootenai Health

75%

Patients that would definitely recommend
5% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Specialty Clinical Quality Awards

Cardiac Surgery Excellence Award™ (2020, 2019)

Superior clinical outcomes in heart bypass surgery and heart valve surgery

America’s 50 Best Hospitals for Cardiac Surgery Award™ (2018)

Superior clinical outcomes in heart bypass surgery and heart valve surgery

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

4 ratings were worse than expected

1 rating was better than expected

  • Respiratory failure following surgery

8 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
76%

Patients who gave a rating of 9 or 10
7% higher than the national average

75%

Would definitely recommend
5% higher than the national average

Kootenai Health

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%81%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%80%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%66%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%91%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%53%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%61%66%

Kootenai Health

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%53%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%75%73%

Providers

Provider Reviews

wonderful doctor and staff who make you feel comfortable during uncomfortable procedures. Always follow up with a phone call.

D.Adams Jul 05 2020

Review for Dr. James

Doc tor was excellent his entire staff was number 1 they are truly professional at thier work

Mark sauer Jul 03 2020

Review for Dr. James

Dr. Mullen pays close attention to special allergy problems. preparation form surgery was excellent, post surgical pain was almost non-existent ! I've had two delicate surgeries done on my hands and i'm very happy with the process and the results! Thank you to Dr. Mullen and great staff!!!

Jun 30 2020

Review for Dr. Mullen

Great new patient visit. We were referred by neighbors who were also happy with their visits.

DRice Jun 30 2020

Review for Dr. Scarola

Jun 30 2020

Review for Dr. Cullum

Dr. Drury is extremely knowledgeable and truly interested in his patients well being. He is also very candid in his assessments of repercussions of medical issues and what options are available and their advantages and disadvantages. He is a pleasure to have as my Doctor.

Tad Leach Jun 30 2020

Review for Dr. Drury

Randy Ingersoll Jun 29 2020

Review for Dr. Volyn

Very good doctor. Listens to patient seriously and gives honest, sound advice. Dr. DeTar has helped me in numerous ways with my health and concerns.

Emilie C. Jun 27 2020

Review for Dr. Detar

Dr. Scarola is a great doctor! He listens and really cares about your health. I have seldom had a medical experience as good as the one I always enjoy with Dr. Scarola. I couldn't recommend him more highly.

Ken Copper Jun 27 2020

Review for Dr. Scarola

Excellent

Jun 26 2020

Review for Dr. Kladar

I had same provider for 40 and after he retired switched to dr scarola and am very happy

Denice Wise Jun 25 2020

Review for Dr. Scarola

Jun 24 2020

Review for Faith Krull

Dr. Rodebaugh is a very fine doctor. I appreciate her taking the time to listen and to insure that my health needs are met. My A1C has lowered significantly since I began to see her for treatment. Thank you, Doctor!

Bruce Jun 23 2020

Review for Dr. Rodebaugh

Great Doctor - Great reception (new patient) - clean offices - friendly professional environment....timely appointment and thorough.

Jun 22 2020

Review for Dr. Mullen

Always a pleasant experience, from the receptionists to the nurses, to the schedulers, to Dr Mullen. Everyone is kind, caring, thorough, professional, and an absolute joy to be around. I would give them 10 stars if I could.

Mark Herzinger Jun 20 2020

Review for Dr. Mullen

The first time I went to see Dr. Detar he was very compassionate and friendly.

Jun 20 2020

Review for Dr. Detar

Routine yearly checup

Howard Hughes Jun 19 2020

Review for Dr. Waggoner

Dr Stempf passed away June 2020

Jun 15 2020

Review for Dr. Stempf

Everything went as scheduled. Friendly, efficient staff

Jun 12 2020

Review for Dr. James

Doctor Scarola always works well with me in achieving my best health care. He is very willing to listen to my concerns while being sure to voice his medical expertise.

Jun 10 2020

Review for Dr. Scarola

Great doctor!

Ken Jun 09 2020

Review for Dr. Quinn

Dr. Mulvey has been my oncologist for the past ten years. During this period he has treated my lymphoma with care and compassion. His care has been thorough and comprehensive. I would give him six stars if it was available.

Darryl O'Sickey Jun 09 2020

Review for Dr. Mulvey

Dr. Bertsch went out if her way to help me at the end of the day on a Friday with an urgent medical problem. Her staff did not complain. She could have pawned me off to the ED but didn’t. Thank you Dr. Bertsch for your compassion and competence.

Jun 09 2020

Review for Dr. Bertsch

Dr McLandress is a valued physician. He always spends ample time with his patients which makes up for the waiting time to see him.

Jun 04 2020

Review for Dr. McLandress

Excellent experience with Dr. James and all of Kootenai Clinic staff. Would highly recommend Dr. James.

B. Cooley Jun 03 2020

Review for Dr. James

Kathryn Beck Jun 02 2020

Review for Dr. Quinn

Dr. Dinning is kind and compassionate. He is eager to get to the bottom of the problem and is a good listener. He is the only rheumatologist in North Idaho so he is a busy physician. Despite this, he makes you feel you are a priority.

Jun 02 2020

Review for Dr. Dinning

Dr Hill is incredible. If i had to give wait room times thats different and her stars shouldnt be effected by that(looking at other comments) dr hill is the most patient, caring and personal ob ever! So thankful for her during the labors of my kids too!

Jen Jun 02 2020

Review for Dr. Hill

Always provides excellent response to all my questions and you know she cares about your health being proactive with additional tests, etc. if needed. I never feel rushed. She is very professional in handling patients. I strongly recommend her to others.

Jun 02 2020

Review for Dr. Bertsch

I had my yearly health review with Dr. Scarola as usual. He was prompt, thorough, and answered all of my questions. The best primary care doctor I have ever had in my 74 years. Highly recommended.

John N. May 30 2020

Review for Dr. Scarola

I love Dr. Dinning! On top of being an excellent doctor, I value her friendly and caring personality. She asks questions, listens attentively, and is very proactive in dealing with any concerns I may have.

Jeannine Logozzo May 29 2020

Review for Dr. Dinning

it was good so i'm happy to find someone good

May 29 2020

Review for Dr. Volyn

Clarrissa Nunn May 29 2020

Review for Dr. Suriano

Exceptional May 28 2020

Review for Dr. Dunteman

Punctual, friendly staff and doctor

Ruth Douthit May 27 2020

Review for Dr. Mullen

Mark May 24 2020

Review for Dr. Rodebaugh

Dr. Bowen was everything good I had heard about him. He really listened and engaged with me, had great eye contact, and was very reassuring that gave me a lot of confidence in moving forward.

Wanda Scarbrough May 23 2020

Review for Dr. Bowen

I had a nice visit and Dr. Daugharty-Fowler and she was very professional as usual. She answered my questions and was helpful in explaining my situation. I feel so much better since I went and talked to her.

May 23 2020

Review for Dr. Daugharty-Fowler

I have been seeing Dr. Young infrequently but over a number of years. He is professional, reassuring, and thorough. I feel informed and heard after a visit with him. Additionally, his staff is warm, welcoming and FRIENDLY. Five stars all around!

Karen Shea Sharar May 22 2020

Review for Dr. Young

I find Dr. Notestine Caring, Knowledgeable, and he listen's to his patients. I had quadruple heart by pass in 2009, with his adjustments of my meds I find a near normal life for these 11 years. I am thankful for his care & knowledge.

Louise O'Brien May 22 2020

Review for Dr. Notestine

Quick, polite and to the point

Bob May 22 2020

Review for Dr. Detar

Dr. Hampton was very attentive and very carefully listened to my concerns. He quickly diagnosed my condition, providing me great reassurance it wasn't something more serious. He is kind and thoughtful and skilled. I highly recommend him for anyone in need of neurology care.

May 21 2020

Review for Dr. Hampton

Dr. Brancheau has a terrific bed-side manner. He is very knowledgeable and is very caring. I feel fortunate to be his patient.

Alan H May 21 2020

Review for Dr. Brancheau

Dr. Scarola is friendly, reassuring and puts me at ease. He takes time to answer questions. I like his sense of humor.

Linda Marie Johnson May 20 2020

Review for Dr. Scarola

Cathlynn Litterell May 19 2020

Review for Dr. Dinning

Irene Sommerfield May 19 2020

Review for Dr. Suriano

Dr.Webb was great explaining everything about my medical problem and how my up coming surgery is going to work. His staff was also very professional and they got everything I needed ordered done in a very fast way. All in all a very professional group of people and I highly recommend them!

RanaCleary May 18 2020

Review for Dr. Webb

kevin May 17 2020

Review for Dr. Quinn

Second time Dr. Torgenson has helped me. He is bright, personable, and really good at what he does. Absolutely recommend him.

May 16 2020

Review for Dr. Torgenson

Dr. Kladar is great! He explains every little detail about your injury and what can possibly be done to treat it and does it so you can truly understand. He also wants to make sure that you are happy with the results. I appreciate his honesty.

craig christensen May 14 2020

Review for Dr. Kladar

Tele health call. Easy, fast, efficient. Doc was on time, read my labs, short discussion and done in 20 minutes.

Vickie Edwards May 14 2020

Review for Dr. Rodebaugh

I like Dr. Scarola, he is very reachable and has a good bed side manner and his staff and assistants are very kind and professional

Paul S Cunningham May 13 2020

Review for Dr. Scarola

Very compassionate, thoughtful, and helpful in my decision making process. I highly recommend!

May 13 2020

Review for Dr. Torgenson

All of my questions were answered. Still not like a face to face meeting. Looking forward to our ability to meet in the office in the future.

Larry Addington May 12 2020

Review for Dr. Benjamin

As a new patient, it was worth the 5 months I waited to see Dr. Suriano. Upon meeting and talking with her, I felt that Dr. Suriano will provide me with the best care and treatment. She was thorough and immediately knew all the tests and screenings I need.

Aster May 12 2020

Review for Dr. Suriano

Dr. Mullen was very knowledgeable. He is the only one out of 3 doctors that told me what was happening to my hand.

JJ May 10 2020

Review for Dr. Mullen

Dr. Susan is a very caring Dr. She really listens to what you have to say and has a true concern for any problem you are going through. She is the best Dr. I have ever had.

Gail Bye May 09 2020

Review for Dr. Daugharty-Fowler

I have lived in many different cities throughout my life and Dr. Daugharty-Fowler is one of the most knowledgeable doctors I have ever encountered. She also nudges me to do my annual mammograms, etc. which makes me feel like I am well taken care of. I would highly recommend her!

Valerie C. May 09 2020

Review for Dr. Daugharty-Fowler

It was an online wellness exam, which ended up on the telephone since the online site didn't work too well. Dr. Volyn conducted as thorough exam as possible under the circumstances and I am well pleased with my visit with him.

May 09 2020

Review for Dr. Volyn

I followed her from Kootenai! She is an amazing surgeon, seamstress, mother, cook , I could go on and on! Her and her team care so very much! I love Dr Huynh!! She has given me my life back!!

Mary Hamilton May 08 2020

Review for Dr. Huynh

May 08 2020

Review for Dr. Dinning

Dr Cullum is just The Best! Had 3 implants done recently, he did such a wonderful job AND he's so kind :)!

teri vaughn May 07 2020

Review for Dr. Cullum

Loved the tele health option. Dr. Bertsch was awesome, she assisted me with my concerns and it was just as if I was with in a room! I appreciate her dedication in my health! Awesome!

Wendy Hahn May 06 2020

Review for Dr. Bertsch

May 06 2020

Review for Dr. Panos

I broke my neck and Dr. Larson was the on call Surgeon at the ER. I had 3 surgeries and I don't have any nerve damage at all. I also do not take at prescription pain meds. He was a miracle worker and very kind!

Sara May 05 2020

Review for Dr. Larson

Dr. Spence is kind, informative, patient, and with not a trace of arrogance. He is cheerful with his staff, and gave me full confidence though his manner and attention to detail.

Jacqueline May 05 2020

Review for Dr. Spence

Outstanding service from a great doctor.

David Kellner May 04 2020

Review for Dr. McLandress

Rita Cox May 04 2020

Review for Dr. Dinning

Dr. DeTar is awesome. I like the fact that he is not only the best surgeon I've ever been too but he is very honest regarding your conditions and your options. I highly recommend him for surgery.

penny douglass May 03 2020

Review for Dr. Detar

May 02 2020

Review for Dr. Kuhlman-Wood

Everyone there was very kind, attentive, and discreet. It was a great experience!

Rebecca Applington May 01 2020

Review for Dr. James

I was having a non-emergency health issue during the Covid-19 situation. I called the office to get some advice and the PA scheduled a video conference with Dr. B. As usual, he was personable, caring and as thorough as one can be during a video visit. Enjoyed his bedside manner and levity.

Steve H Apr 30 2020

Review for Dr. Brancheau

I had a telemedicine visit and it worked very well. Dr Gilles gave me his full attention and spent enough time discussing my issue and concerns.

Apr 30 2020

Review for Dr. Gilles

Corinne Apr 30 2020

Review for Dr. Allen

Ellie Arguimbau Apr 30 2020

Review for Dr. Mullen

Had a telehealth call with dr Mullen and his team yesterday, everyone was very helpful and dr. Mullen was very detailed explaining what my symptoms may be caused from.

Cindy Dresser Apr 29 2020

Review for Dr. Mullen

Next best appointment to a personal visit in this environment. Looking forward to follow-up.

Apr 28 2020

Review for Dr. Bertsch

Dr Suriano was welcoming, friendly & informative. I look forward to having her as my doctor.

Pat Apr 25 2020

Review for Dr. Suriano

Dr. Dustin always looks at the whole individual. He does a great job helping me live my best life.

Apr 24 2020

Review for Dr. Dinning

Wellness Physical went well. Dr. answered all of my questions and concerns.

Apr 24 2020

Review for Dr. Scarola

Staff and Dr. took great care during this pandemic . all persons wore a mask and gave one to the patient. Very friendly and knowledgeable.

Dan Bertuccelli Apr 23 2020

Review for Dr. Mullen

Timely visit. Excellent care. Skilled surgeon. Good bedside manner.

Dave Apr 23 2020

Review for Dr. Mullen

Dr. Detar always takes the time to explain what is going on in my body so that i am able to understand.

gary donohoe Apr 22 2020

Review for Dr. Detar

I really like Dr. Chad Scarola He makes me feel important when we talk. I know doctors are busy and he has limited time for each patient, but, I don't get the feeling I'm rushed when I see him for anything. He's efficient, but doesn't give me the impression he's rushing me through.

Ken Apr 22 2020

Review for Dr. Scarola

Dr Drury is the best doctor I have ever had. He is very thorough and spends time asking questions.

Marlene Musch Apr 21 2020

Review for Dr. Drury

We had my appointment online and thanks to Dr. Panos and his professionalism...it came off without a hitch. I am very grateful that he is handling my healthcare needs when it comes to treating my concussion. I believe Dr. Panos is the very best Neurologist in the business today.

Apr 21 2020

Review for Dr. Panos

Her and her staff Always treat me like I am special. They listen and address every question. She seems to care deeply about me as a person, not just a patient.

Bill Apr 20 2020

Review for Dr. Bertsch

I feel so fortunate to have Dr. Suriano as my physician, she is not only very well qualified and knowledgeable and coordinates appropriate timely care. If there were 10 stars available, I would select 10.

Mary Jane Curry Apr 20 2020

Review for Dr. Suriano

The visit was just a three month check up. It went very well. Dr. Dinning was very nice to visit with We covered everything that we needed to discuss.

LeRoy Tradel Apr 20 2020

Review for Dr. Dinning

I really like Dr. Dinning. She always treats me very well.

Apr 18 2020

Review for Dr. Dinning

I would recommend Dr Young. He has taken care of me and has been there for me when i needed help.

Bob Apr 18 2020

Review for Dr. Young

Apr 18 2020

Review for Dr. Branz

I love seeing the doctor this way.

Marian Roberts Apr 17 2020

Review for Dr. Rodebaugh

Margaret Apr 16 2020

Review for Dr. Young

It was virtual but well donw

Apr 15 2020

Review for Dr. Daugharty-Fowler

the health professional I saw for a shot was very helpful with answers to questions I had about previous visits. She researched until she found answers for me. I am very appreciative.

Apr 14 2020

Review for Dr. Rodebaugh

Location

Kootenai Health

2003 Kootenai Health Way, Coeur D Alene, ID 83814