The Queen's Medical Center

78%

Patients that would definitely recommend
8% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Specialty Clinical Quality Awards

Coronary Intervention Excellence Award™ (2019)

Superior clinical outcomes in coronary intervention procedures (angioplasty with stent)

Cranial Neurosurgery Excellence Award™ (2019)

Superior clinical outcomes in cranial neurosurgery

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

2 ratings were better than expected

  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery

10 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
76%

Patients who gave a rating of 9 or 10
7% higher than the national average

78%

Would definitely recommend
8% higher than the national average

The Queen's Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%80%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%78%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%64%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%85%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%52%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%60%66%

The Queen's Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%55%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%74%73%

Providers

Provider Reviews

Dr. Blum took the time to personally review my medical conditions. He also was professional in recommending additional medical advice.

Henry Onishi Jul 10 2020

Review for Dr. Blum

Dr. Singer is the best! I have always had great experiences and results with Dr. Singer. Thank you...Dr. Singer!

Cathy Tanaka Jul 09 2020

Review for Dr. Singer

I was referred by my VA Provider to Dr. Liu for ear wax removal. Dr. Liu was very friendly, very professional and had excellent provider to patient manners. He was very informative and kept me relaxed during the short-timed procedure. I highly recommend him.

Richard Krekel Jul 08 2020

Review for Dr. Liu

It's been over 15 years ago that Dr. Kane replaced both of my hips. They're still holding up. He is an excellent competent orthopedic surgeon. Dr Kane really cares about his patients- he’s personable and kind. Great follow up.

Alice Jul 07 2020

Review for Dr. Kane

I love Dr Murayama. He preformed my colon cancer surgery. He reassured me as I was quite frightened by it all. I felt I was in extremely safe hands. One year later, cancer free! Thank you Dr Murayama.

Peggy Berry Jul 04 2020

Review for Dr. Murayama

Dr. Atkinson has taken care of my hands for more than 25 years. From the carpal tunnel release in 1992, to the injection he gave me today his care and professionalism have been exceptional. I would recommend him to my friends and family.

Pat Rivera. Jul 02 2020

Review for Dr. Atkinson

Not only is Dr. Haruki a good dentist, his staff was amazing. They are very professional and kind

Not only is Dr. Haruki a good dentist, his staff w Jul 01 2020

Review for Dr. Haruki

Jul 01 2020

Review for Dr. Kane

Lance Ward Jun 30 2020

Review for Dr. Tasaki

Aisha is an excellent physical therapist. She is knowledgeable, skilled, and was responsive to my needs. I never had to wait for my appointment, the facility is clean and the staff is friendly. I would highly recommend Holcomb PT Plus!

R Doescher Jun 30 2020

Review for Aisha Holcomb

I wish the doc would come to Hilo side. Very easy to talk to and knowledge is first rate. For someone young as he is, very personable.

Jun 27 2020

Review for Dr. Kikuchi

Dr. Kikuchi is the best. I do a lot of research before trusting a surgeon. As far as I could find he is the only orthopedic surgeon in Hawaii who’s entire business is focused on feet issue. And he takes conservative measures before cutting. Straight forward, easy to talk to as well.

Kathleen McMillen Jun 26 2020

Review for Dr. Kikuchi

Immediate diagnosis and treatment of problem, with full explanation.

GHHiguchi Jun 25 2020

Review for Dr. Singer

Thank you so much Dr.Pang for helping my mother during her surgery.I Appreciate everything you have done for my mother and i forever be grateful.

Jun 25 2020

Review for Dr. Pang

Dr. Miyasaki is reliable, gentle, and invested in the health of his patients. He is open minded and informed. I have a lot of respect for him.

Joshua Jackson Jun 25 2020

Review for Dr. Miyasaki

Dr. Marumoto is honest and tells me what to expect. He answers all my questions honestly and is sincere in helping me recover successfully. I enjoyed our fist pump at the end of my appointment as a sign of encouragement!

Jun 24 2020

Review for Dr. Marumoto

I love Dr. Marumoto's demeanor. His staff is efficient and nice.

loishunter Jun 24 2020

Review for Dr. Marumoto

Very good bedside manner. Saw me on time and was very clear. Great follow up.

Jun 20 2020

Review for Dr. Marumoto

I was late at this place, they accepted with no issue, starting with staff and doctor was very friendly and knowledgeable.

Neil Jun 20 2020

Review for Dr. Ostroukhova

Staff was friendly and very helpful.. Dully explained the next steps for my “trigger finger” condition.

Ben Gale Jun 19 2020

Review for Dr. Blum

Very helpful staff. Good covid precautions in the office. Dr. A. is an expert and experienced physician as well as a warm human being. I feel I am in very good hands.

Jun 19 2020

Review for Dr. Atkinson

Telemed call that worked like a charm.

Jun 18 2020

Review for Dr. Harpstrite

Great experience great staff great doctor very professional

Aki Jun 18 2020

Review for Dr. Blum

I love Dr. Kan. He’s a great doctor & an overall great person. Thank you doc!

Jun 18 2020

Review for Dr. Kan

Dr Kan explained in detail what he felt was the problem and what the options are to remedy the pain. MRI next to confirm his diagnosis. Very professional and knowledgeable. Staff also great.

Clay Jun 18 2020

Review for Dr. Kan

I was seen promptly and given appropriate and helpful treatment. I would recommend Dr Singer for hand problems.

Jun 18 2020

Review for Dr. Singer

Good very professional

Jun 18 2020

Review for Dr. Atkinson

Great surgeon and exceptional bed side manner!

Jun 18 2020

Review for Dr. Harpstrite

Very professional-no waiting, everything was explained clearly-discharge info very thorough. ( even though I am an RN.)

Carmela Jun 17 2020

Review for Dr. Harpstrite

Gary R. Jun 17 2020

Review for Dr. Nakagawa

Dr. Kikuchi took the time to review and explain what was going on with my current status. He listened and answered any questions that I had.

Jun 17 2020

Review for Dr. Kikuchi

Dr Kikuchi an his staff was awesome very professional everything was done on a timely manner

Darren iseri Jun 17 2020

Review for Dr. Kikuchi

Very good care!

Jun 17 2020

Review for Dr. Blum

Dr. Singer is very experienced in trigger finger and carpel tunnel surgeries. He has done several of mines. Professional and polite.

Lori Ann Jun 17 2020

Review for Dr. Singer

Dr Blum is a warn and caring individual. He explains things clearly and provides ample time for questions.

Lisa Lee Jun 17 2020

Review for Dr. Blum

I’ve seen Dr. Ambrocio for years. He’s an excellent physician. He’s caring, knowledgeable, and his office is conveniently located in the complex formerly known as Restaurant Row.

OceanGuy808 Jun 17 2020

Review for Dr. Ambrocio

Highly professional Doesn’t talk much but very straight to be point

Jun 17 2020

Review for Dr. Shigezawa

Dr. Marumoto explained to me why therapy is important for my right knee replacement. He replaced my left knee last year February and I am walking in it very well. My right knee was replaced February of this year and is healing really well. His followup appointments are always encouraging.

Max Nakamura Jun 16 2020

Review for Dr. Marumoto

Waited a bit longer than anticipated to see the doctor. Otherwise things seemed well streamlined and Dr Kan has been a great provider

Jun 13 2020

Review for Dr. Kan

Dr. Kikuchi gave great explanations and clear options. I definitely recommend him.

Richard A Groder Jun 13 2020

Review for Dr. Kikuchi

Dr. Atkinson is very polite and shows a lot of respect to his patients. Always a quick but informative visit. All of my questions get answered. Thank you Dr. Atkinson

Justina Jun 13 2020

Review for Dr. Atkinson

Jun 13 2020

Review for Dr. Pang

Post surgical evaluation for hip replacement. He explained what he was looking at for my progress. He was easy to talk to and answered all of my concerns.

Jun 12 2020

Review for Dr. Harpstrite

No operation yet, but very confident in Dr Marumoto. Lots of details about my rotator cuff problem and advise given about the operation and recovery.

Ron Goodwin Jun 11 2020

Review for Dr. Marumoto

Always listens and comes up with a solution for my concerns.

Chris N. Jun 11 2020

Review for Dr. Kan

remarkably unremarkable

Jun 10 2020

Review for Dr. Pien

Arceli E. Cristobal Jun 10 2020

Review for Dr. Pang

I was referred by an Ivy League Dr. who didn't figure out my problem. Dr. Kikuchi did first time. Personable and professional.

Jun 09 2020

Review for Dr. Kikuchi

It was my first surgery and it was a more pleasant experience than I imagined. I was pretty nervous and scared and the staff and doctors made me feel more at ease.

Kiana Jun 09 2020

Review for Dr. Kan

Dr. Marumoto did a great job on my knee replacement and continues to provide important follow up consultations to ensure optimal physical therapy. I highly recommend him.

Charles Morgan Jun 09 2020

Review for Dr. Marumoto

Super nice doctor, amazing office team. Unfortunately a misdiagnosis of my injury led to over a year of incorrect treatment, so I had to go elsewhere. Still really appreciate their kindness.

Jun 09 2020

Review for Dr. Kane

Will be retiring in the not too distant future, but Bernie is one of the last of the old style family practitioners. Listens, knowledgable and friendly.

Steve Hobbs Jun 09 2020

Review for Dr. Chun

He is always ontop of all my care needs. His staff is fabulously helpful and kind! Highly recommend!

Jun 06 2020

Review for Dr. Kikuchi

He is a very good doctor.

Jun 05 2020

Review for Dr. Kikuchi

So great! Our whole family goes to Dr. Kazama and we couldn't be happier with the care that we have received through the years. Thank you!!

Nikki I Jun 05 2020

Review for Dr. Kazama

Extremely competent and professional. His matter of fact demeanor may be off putting bat first but after years of expert treatment and a successful knee replacement, I highly recommend Dr. Jay Marumoto!

Heidi Jun 04 2020

Review for Dr. Marumoto

It was awesome from the first nurse then the 2nd nurse they was awesome ?? Dr Marumoto I wouldn’t change him in a heartbeat he was awesome answered all my questions I needed to hear Thank you Dr & Staff ????

Bonnie Lopes Jun 04 2020

Review for Dr. Marumoto

Very punctual, professional yet friendly and efficient! Covid procedure was strictly observed and I felt very safe in this doctors clinic. As soon as I arrived, I was shown into the private room to see Dr. Blum.

Lisa Iwata Jun 04 2020

Review for Dr. Blum

Dr. Brauer is very through and shows genuine concern for my health ... he calls after hours and even on weekends to review my blood chemistry ... very comforting!

Chuck Williams Jun 04 2020

Review for Dr. Brauer

Cory C in Honolulu Jun 03 2020

Review for Dr. Kane

my 2nd time back with Dr Kan and he is great if I had to go surgery again I would pick him

Jun 02 2020

Review for Dr. Kan

May 30 2020

Review for Dr. Buehler

Adrienne May 29 2020

Review for Dr. Mariani

Staff is so helpful and show much aloha. Dr Jay is a caring and very intelligent orthopedic surgeon. I feel very comfortable with him and have total trust in his judgement.

Rapplee FITZSIMMONS May 29 2020

Review for Dr. Marumoto

Dr. Kan, Darryl has been my orthopedic surgeon for many years..He's put me back together again more than once from my shoulders to my knees. I could not think of a better person to have as a surgeon and friend! He's top notch all around!

Kawika Talisman May 29 2020

Review for Dr. Kan

I’m experiencing the same problem as MSK . Each time I go it’s a different doctor with differing opinions.

May 28 2020

Review for Dr. Ireland

Excellent

May 28 2020

Review for Dr. Kan

Impressed by his knowledge and professionalism. I was comfortable and felt in the best of hands

May 28 2020

Review for Dr. Kan

Great bedside manner! Makes you feel very comfortable.

May 28 2020

Review for Dr. Blum

Estee May 28 2020

Review for Dr. Seberg

J. Kim May 27 2020

Review for Dr. Yamada

Words can’t explain how wonderful Dr. Kan and staff were. They made this process and procedure so simple!

Kenny May 27 2020

Review for Dr. Kan

The best primary care doctor we’ve ever had. Listens, tests, advises, refers. Responds immediately. And a pleasant lovely man!

Talbert and Linda Fox May 27 2020

Review for Dr. Kohatsu

Dr Lin is the best OBGYN there is, I have been seeing him 30t years he delivered my son and daughter, now my daughter is 24 years old and she is his patient, He is so understanding and compassionate, I highly recommend him!

May 23 2020

Review for Dr. Lin

Doctor very personable and very knowledgable regarding my left hip arthritis pain.

Lynda R Davis May 23 2020

Review for Dr. Harpstrite

You cannot get a better PCM may I be bold enough to tell you! I am ADA and have seen her for a good 12+ years. She is wonderful, patient, works with you, reasonable, direct, knowledgeable, and just very good~ very busy but always time for you!

Sandy May 23 2020

Review for Dr. Ganapathy

My PT recommended Dr. Harpstrite when I had hip problems because she found his patients seemed to recover faster than others. I was quite pleased after my total hip replacement on my right side. A year later I went back to do my left side. Now I can walk without pain.

May 23 2020

Review for Dr. Harpstrite

Excellent doctor. Got me right into the OT for evaluation and treatment right after my appointment.

Evie May 23 2020

Review for Dr. Atkinson

Very Pleasant and helpful - Dr. Harpstrite and staff are very friendly and knowledgeable. Always try to assist

May 22 2020

Review for Dr. Harpstrite

Very Professional Office and Staff May 22 2020

Review for Dr. Blum

Dr. Kan is the best orthopedic surgeon in Hawaii. His work and knowledge are simply outstanding. He explains exactly what he does and helps you to get back to your "normal" life as quickly as possible.

May 21 2020

Review for Dr. Kan

Excellent thorough professional physician. I highly recommend Dr. Kan.

May 21 2020

Review for Dr. Kan

only problem was checking in

May 21 2020

Review for Dr. Marumoto

Excellent care by Dr Marumoto. Highly recommend Dr Marumoto as he is knowledgeable, caring and he gave me a painless shot for my shoulder pain!

Margaret Dang May 21 2020

Review for Dr. Marumoto

Safe environment. Patients in check in and reception rooms socially distanced. Did not experience a long wait time to see the doctor. Doctors are real pros.

May 20 2020

Review for Dr. Harpstrite

Dr was very cordial and professional during visit. Office staff also has spirit of aloha. Office is clean and expensive looking. Nice decor

May 20 2020

Review for Dr. Atkinson

May 20 2020

Review for Dr. Blum

Debbie Aldrich May 20 2020

Review for Dr. Marumoto

Edwin Taniguchi May 19 2020

Review for Dr. Marumoto

Tracy Larrua May 19 2020

Review for Dr. Atkinson

Pretty awesome dude. Waiting to really see after my knee surgery on May 27th.

Brennan Dyson May 16 2020

Review for Dr. Atkinson

In and out , online registration helped . Dr. looked at it diagnosed/ treatment and out .

Lee Ciacci May 16 2020

Review for Dr. Atkinson

Dr. Kan is very kind, patient and informative. He fixed me up in no time with very minimal pain. I would definitely recommend him to family and friends.

Leigh May 16 2020

Review for Dr. Kan

Staff was very pleasant and accommodating. Dr Blum was very attentive and compassionate to my needs regarding my pain ..

May 15 2020

Review for Dr. Blum

Ilse May 14 2020

Review for Dr. Garcia

Reena May 13 2020

Review for Dr. Behling

Location

The Queen's Medical Center

1301 Punchbowl St, Honolulu, HI 96813