Pali Momi Medical Center

77%

Patients that would definitely recommend
7% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Outstanding Patient Experience Award™ (2020, 2019)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

2 ratings were worse than expected

4 ratings were better than expected

  • Pressure sores or bed sores acquired in the hospital
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery

7 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Death following a serious complication after surgery
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Acute kidney dysfunction following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
78%

Patients who gave a rating of 9 or 10
9% higher than the national average

77%

Would definitely recommend
7% higher than the national average

Pali Momi Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%83%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%81%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%71%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%90%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%56%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%64%66%

Pali Momi Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%64%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%77%73%

Providers

Provider Reviews

Lance Ward Jun 30 2020

Review for Dr. Tasaki

Highly professional Doesn’t talk much but very straight to be point

Jun 17 2020

Review for Dr. Shigezawa

remarkably unremarkable

Jun 10 2020

Review for Dr. Pien

May 30 2020

Review for Dr. Omphroy

May 30 2020

Review for Dr. Ortiz-Omphroy

Adrienne May 29 2020

Review for Dr. Mariani

You cannot get a better PCM may I be bold enough to tell you! I am ADA and have seen her for a good 12+ years. She is wonderful, patient, works with you, reasonable, direct, knowledgeable, and just very good~ very busy but always time for you!

Sandy May 23 2020

Review for Dr. Ganapathy

She has little time for, nor interest in, her patients. She is dismissive, and seems annoyed if you ask her a question. She wants to get you out of her office as soon as is possible. If you care about your health and want a physician that does as well, avoid Dr. Chinen.

May 18 2020

Review for Dr. Chinen

May 07 2020

Review for Dr. Chinn

MF May 01 2020

Review for Dr. Carney

Karen Apr 25 2020

Review for Dr. Morisaki

Su

Susan Valencia Apr 16 2020

Review for Dr. Sonido

Dobson’s Apr 16 2020

Review for Dr. Ver

Apr 13 2020

Review for Dr. Chen

Best doc with a knife for creation of a stoma.

Robert Maynard Apr 12 2020

Review for Dr. Canby-Hagino

My visits with Dr Chung have been pleasant, efficient, knowledgeable, caring experiences.

Apr 10 2020

Review for Dr. Chung

Dr. Payanal is the face of new medicine. Her bedside manner is impeccable, and is truly a compassionate doctor. As I’m explaining my health issues, she’s transcribing It on her laptop. She offers good advice and has followed up with me when I had a medical issue. The best doctor I’ve ever had.

Eileen Apr 08 2020

Review for Dr. Payanal

Russell Titus Jr Apr 03 2020

Review for Dr. Miura

Vagabond Apr 02 2020

Review for Dr. Terakubo

Have been going to Dr. Hara for at least 5 years, maybe more. He is always straightforward with me, reviews lab work, and answers any questions I may have. Staff is always efficient and welcoming. In addition, the sleep therapy crew is very knowledgeable, professional and most appreciated.

22 Apr 01 2020

Review for Dr. Hara

Mar 27 2020

Review for Dr. Pollard

Dr. Vance Fletcher is an amazing doctor. My supervisor recommended him because he is very efficient with making sure that all of your body is in good health. Switching to Dr. Fletcher was a great decision and I look forward to bettering my health with him!

Junko M Mar 21 2020

Review for Dr. Fletcher

Dr. HATA has always made time to spend with me going over my condition and providing great advice. While going through stage 4 cancer she was my go to doctor that encouraged me to not give up hope. I always left the office feeling positive knowing somebody truly cared about me. Edwina P.

Edwina P. Mar 20 2020

Review for Dr. Hata

M. Idian Mar 14 2020

Review for Dr. Naai

Dr. Pollard is the best doctor! He took the time to explain my symptoms and reviewed the results of my chest X-ray with me. He is always very kind.

Bethany Weeden Mar 12 2020

Review for Dr. Pollard

Dr. Pollard has been my physician for many years and has always been genuinely concerned with my health and well being. No questions were ever left unanswered and I felt that he actively listened to my health concerns and personal thoughts on my own care. I would highly recommend him.

Laura M. Mar 12 2020

Review for Dr. Pollard

I have been a respiratory therapist for over 20 years and worked with many pulmonologists. Dr. Pollard is by far my favorite due to his personality, ability to teach others and knowledge of his career field. Thank you!

Jessica Dille RRT Mar 12 2020

Review for Dr. Pollard

Dr Pollard treated me for my pulmonary dz. He took the time to listen to me and explained everything to me. Dr. Pollard is very knowledgeable caring and willing to go the extra mile for you.. I felt cared for under his care and wish he could be my Dr. today.

Kim Reasons (Eagle) Mar 12 2020

Review for Dr. Pollard

Mar 12 2020

Review for Dr. Pollard

He is wonderful and genuinely cares for his patients. He explains things in terms that we can understand. One of the best!

Mar 12 2020

Review for Dr. Pollard

20+ years in the medical field ~12 years Critical Care) and Dr Pollard is always a pleasure to deal with. Professional, personable, and an all around nice guy. I’d trust my care to him without hesitation.

John, RN Mar 12 2020

Review for Dr. Pollard

Dr. Pollard has always been very courteous, caring and passionate about treating patients. Mahalo Dr. Pollard for all you do!

Jomel Mar 12 2020

Review for Dr. Pollard

I have had the pleasure to call on with Dr. Pollard for many years. I have watched provide excellent care for his patients with caring and dedication to his craft.

Stephanie C. Mar 12 2020

Review for Dr. Pollard

K. Kerisiano Savea Carson Mar 12 2020

Review for Dr. Pollard

Mar 12 2020

Review for Dr. Pollard

Dr. Pollard has been taking exceptional care for my father in law. His entire staff goes to great lengths to ensure that his asthma is well controlled and is seen immediately with flare ups. I’m very thankful to have such a caring individual as this physician

Mark Mar 12 2020

Review for Dr. Pollard

Dr Jeffrey Lee is knowledgeable, gentle and caring. He is knowledgeable and proactively suggests a sound approach to my issues.

Mar 07 2020

Review for Dr. Lee

Irritated and fed up. Mar 07 2020

Review for Dr. Fletcher

Oahu Patient Feb 29 2020

Review for Dr. Hadley

Inefficient & ineffective comprehensive specific care with months of insufficient medical treatment for return to work purposes.

Feb 29 2020

Review for Dr. Lee

Christensen Feb 28 2020

Review for Dr. Fletcher

John Poggensee Feb 20 2020

Review for Dr. Tasaki

Excellent care received from Doctor Higuchi. I highly recommend.

Paul Kelly Feb 16 2020

Review for Dr. Higuchi

I am very happy with Dr. Ganapathy. She takes her time with me and listens to all my questions and if she doesn't have the answer she gets back to me right away with the answer.

Feb 12 2020

Review for Dr. Ganapathy

My experience with Dr Verony was very good and he was a very good doctor he stayed in the office and talked to me in the room and we talked about my torn meniscus and he said we could do the arthroscopic surgery on my torn meniscus.

Amber Arakawa Feb 01 2020

Review for Dr. Vernoy

H. Kitagawa Jan 28 2020

Review for Dr. Kim

Excellent he’s the best he knows his job and very caring man he took very good care of me and I thank him every much

francis rivera Jan 18 2020

Review for Dr. Miller

I had a very serious knee injury that Dr. Murry repaired with almost no negative side effects. I highly recommend him.

Silas Leger Jan 16 2020

Review for Dr. Murray

Best emergency room doctor. Wish he could be my primary care doctor.

bunnee Jan 14 2020

Review for Dr. Baker

I feel very forunate to have Dr. Peterson as my surgeon. She is knowledgeable, professional, and supportive. You'll be in good hands with her as your surgeon.

PC Jan 11 2020

Review for Dr. Peterson

very personable and knowledgeable. I didn't feel rushed during my visit. I felt she explained everything pertinent to my problem. I highly recommend her. I'm glad I chose her as my PCP.

Jan 08 2020

Review for Dr. Ortiz-Omphroy

Pretentious and I had to Suggest Test and go to another Hospitals Doctor etc. . 74 Yrs old needed to Retire 12 Years ago.

Dec 29 2019

Review for Dr. Yanagihara

Marleen Dec 21 2019

Review for Dr. Lai

I’ve been seeing Dr. Loui for more than 15 years. He is a very caring person.

Chan Dec 20 2019

Review for Dr. Loui

Surprised she wasn’t anything like the reviews stated. I found her to be unfriendly, inattentive and unhelpful.

Dec 13 2019

Review for Dr. Watanabe

Experienced, personable and professional

Dec 06 2019

Review for Dr. Tsai

extremely competent and very compassionate bedside manner

monique brockman Dec 02 2019

Review for Dr. Bennett

Dr Shu is knowledgeable, thorough and caring.

Nov 30 2019

Review for Dr. Shu

I’ve been with him for a couple years and he’s very thorough, he’s listens to my concerns and offers options. His staff is very friendly.

Nov 23 2019

Review for Dr. Chang

Nov 23 2019

Review for Dr. Peterson

I am so lucky to have Dr. Okazaki as my oncologist. He is beyond patient, takes a long time with me, is empathetic, encouraging, and positive.

Nov 23 2019

Review for Dr. Okazaki

Nov 19 2019

Review for Dr. Lawler

Scam Doctor Nov 18 2019

Review for Dr. Fletcher

I love Dr. Nitta!! He's so personable, great doctor, makes sure you do what you need to do to stay healthy and take care of yourself! Very caring and yet professional!

Kanani Hines Nov 16 2019

Review for Dr. Nitta

Doesn’t return phone calls and couldn’t find my records

Anonymous Nov 04 2019

Review for Dr. Kai

alakai Oct 30 2019

Review for Dr. Fletcher

Thomas Tasaki is excellent at explaining you lab work to you. He takes the time to listen to thoroughly

Grace L Haynes Oct 29 2019

Review for Dr. Tasaki

Grace Haynes Oct 25 2019

Review for Dr. Tada

Had a great appointment with he was very knowledgeable and made me feel very comfortable

Oct 20 2019

Review for Dr. Fletcher

Oct 18 2019

Review for Dr. Suzuki

Oct 15 2019

Review for Dr. Chinen

Repaired a hernia successfully that two other surgeons failed. He is the best and humble as well.

Oct 09 2019

Review for Dr. Grebe

He does not return calls. His staff are not helpful and rude.. Been trying to talk to the doctor for a week..

Sep 25 2019

Review for Dr. Hara

Exceptionally thorough and explains in (almost excruating) detail so always a learning experience.

Gerald Greer Sep 18 2019

Review for Dr. Murakami

Dr. Jiuliano did a thorough exam of the mobility of my shoulder, reviewed my X-rays and MRI then explained in detail the surgery that could be done to repair it. He was easy to talk to and gave me various options.

Lori Gale in Kailua Kona , HI - Sep 15 2019

Review for Dr. Jiuliano

Sep 03 2019

Review for Dr. Garcia

Aug 21 2019

Review for Dr. Dieffenbach

Aug 21 2019

Review for Dr. Mariani

He did not introduce himself and he did not make himself available to the patient's family. When questions were asked of him, he could not give adequate answers.

Aug 17 2019

Review for Dr. Krupa

great doc

Aug 14 2019

Review for Dr. Yamane

I've had nothing but good experiences at Hawaii Pain Institute. From the initial consult, procedure and follow up appt. I am pleased with results and the treatment I get there. Wish I went sooner.

Happy Golfer Aug 02 2019

Review for Dr. Garcia

Donna Brown in Wailuku, HI - Aug 01 2019

Review for Dr. Okazaki

Dr Darlene is great.....a great asset to the Queens Healthcare system! She took the time to diagnose my problem and I was back in action in days!

John P Jul 28 2019

Review for Dr. Ramones

Dj Joseph Jul 28 2019

Review for Dr. Ramones

Jul 19 2019

Review for Dr. Morikawa

Excellent and Knowledgeable doctor

Jul 19 2019

Review for Dr. Mariani

excellent doctor

Jul 19 2019

Review for Dr. Mariani

Jul 05 2019

Review for Dr. Ramones

Jun 26 2019

Review for Dr. Ramones

Excellent, She's the Best!!!!

Jun 17 2019

Review for Dr. Canby-Hagino

10 years ago, Dr Miyaki allowed my to do my colonoscopy without anesthesia. I am so grateful for how gently he performed the colonoscopy and for not having to have anesthesia.

Jun 15 2019

Review for Dr. Miyaki

Dr. Small is amazing. An excellent specialist doing the most complicated cases with compassion and expertise.

Jun 09 2019

Review for Dr. Small

He was very kind, and thoughtful.

Jun 04 2019

Review for Dr. Okazaki

I don’t like western medicine. Dr ridge worked with me to get better and opened up my mind to becoming more flexible. She is the best and I have a correct diagnosis and treatment after many years.

Kavika in Waimanalo, HI - Jun 02 2019

Review for Dr. Ridge

Excellent cardiologist. He is compassionate, explains everything clearly. I have always left an appointment knowing I am in good hands. His staff is very pleasant and professional.

Joanie Liu in Kula, HI - May 31 2019

Review for Dr. Chung

I've been with Dr. Chung for over a couple of years now. I like her. I feel that she is thorough, but quick. She answers any questions I may have and gives recommendations. The staff at the office have always been friendly to me.

May 31 2019

Review for Dr. Chung

Location

Pali Momi Medical Center

98-1079 Moanalua Rd, Aiea, HI 96701