North Hawaii Community Hospital

77%

Patients that would definitely recommend
7% higher than the national average

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

2 ratings were worse than expected

  • Hip fracture following surgery
  • Breakdown of abdominal incision site

10 ratings were as expected

Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
71%

Patients who gave a rating of 9 or 10
2% higher than the national average

77%

Would definitely recommend
7% higher than the national average

North Hawaii Community Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%84%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%78%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%63%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%85%84%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%65%66%

North Hawaii Community Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%57%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%72%73%

Providers

Dr. Ronald Ah Loy, MD

Gastroenterology

22 Ratings
Dr. Ronald Ah Loy, MD

Dr. George Ainge, MD

Neuroradiology

Dr. George Ainge, MD

Dr. Adam Ankrum, DO

Emergency Medicine

Dr. Adam Ankrum, DO

Dr. Joseph Borer, MD

Emergency Medicine

Dr. Joseph Borer, MD

Dr. Heather Bradford, MD

Emergency Medicine

Dr. Heather Bradford, MD

Dr. Andrew Branchflower, DPT

Physical Therapy

2 Ratings
Dr. Andrew Branchflower, DPT

Dr. David Brown, MD

Diagnostic Radiology

Dr. David Brown, MD

Dr. Dinah Bukowski, MD

Critical Care Medicine

Dr. Dinah Bukowski, MD

Dr. Jocelyn Chang, DO

Family Medicine

25 Ratings
Dr. Jocelyn Chang, DO

Dr. Ty Chun, MD

General Surgery

11 Ratings
Dr. Ty Chun, MD

Dr. John Dawson, MD

Internal Medicine

7 Ratings
Dr. John Dawson, MD

Dr. Natalie De Lue, MD

Pediatrics

Dr. Natalie De Lue, MD

Dr. Timothy Duerler, MD

Family Medicine

13 Ratings
Dr. Timothy Duerler, MD

Dr. Robin Edwards, MD

Emergency Medicine

Dr. Robin Edwards, MD

Dr. Anthony Giasolli, MD

Family Medicine

4 Ratings
Dr. Anthony Giasolli, MD

Dr. Samuel Gingrich, MD

Emergency Medicine

2 Ratings
Dr. Samuel Gingrich, MD

Dr. Gary Goldberg, MD

Emergency Medicine

Dr. Gary Goldberg, MD

Dr. Parthasarathy Govindarajan, MD

Gastroenterology

2 Ratings
Dr. Parthasarathy Govindarajan, MD

Dr. Jon Graham, MD

Neurosurgery

25 Ratings
Dr. Jon Graham, MD

Dr. Jed Groom, MD

Family Medicine

8 Ratings
Dr. Jed Groom, MD

Dr. Ann Haleakala, MD

Emergency Medicine

2 Ratings
Dr. Ann Haleakala, MD

Dr. Coleen Haynes, MD

Family Medicine

Dr. Coleen Haynes, MD

Dr. Paul Hayward, DO

Hospital Medicine

2 Ratings
Dr. Paul Hayward, DO

Dr. Ilona Higgins, MD

Obstetrics & Gynecology

9 Ratings
Dr. Ilona Higgins, MD

Dr. David Hiranaka, MD

Oral & Maxillofacial Surgery

1004 Ratings
Dr. David Hiranaka, MD

Dr. Michelle Huber, MD

Infectious Disease Medicine

Dr. Michelle Huber, MD

Dr. Natalie Kong, MD

Family Medicine

Dr. Natalie Kong, MD

Dr. John Kurap, MD

Family Medicine

22 Ratings
Dr. John Kurap, MD

Dr. William Lawrence, MD

Internal Medicine

7 Ratings
Dr. William Lawrence, MD

Dr. Jan Levitan, MD

Diagnostic Radiology

Dr. Jan Levitan, MD

Dr. James Lucas, MD

Cardiology

14 Ratings
Dr. James Lucas, MD

Dr. James Madison, DO

Nephrology

2 Ratings
Dr. James Madison, DO

Dr. Steven Mates, DO

Emergency Medicine

Dr. Steven Mates, DO

Dr. Susannah Mistr, MD

Ophthalmology

10 Ratings
Dr. Susannah Mistr, MD

Dr. Paul Morton, MD

Orthopedic Surgery

Dr. Paul Morton, MD

Dr. Candice Myhre, MD

Emergency Medicine

Dr. Candice Myhre, MD

Dr. David Park, MD

General Surgery

1 Ratings
Dr. David Park, MD

Dr. Maria-Stella Perlas, MD

Family Medicine

8 Ratings
Dr. Maria-Stella Perlas, MD

Dr. Jennifer Real, MD

Internal Medicine

3 Ratings
Dr. Jennifer Real, MD

Dr. Joann Sarubbi, MD

Emergency Medicine

Dr. Joann Sarubbi, MD

Dr. Tarek Shawkat, MD

Internal Medicine

4 Ratings
Dr. Tarek Shawkat, MD

Dr. Daniel Silverman, MD

Emergency Medicine

Dr. Daniel Silverman, MD

Dr. Michael Slattery, MD

Clinical Neurophysiology

3 Ratings
Dr. Michael Slattery, MD

Dr. Jean Swift, DO

Osteopathic Manipulative Therapy

3 Ratings
Dr. Jean Swift, DO

Dr. Robert Waterford, MD

Vascular Surgery

11 Ratings
Dr. Robert Waterford, MD

Dr. Howard Wong, MD

General Surgery

3 Ratings
Dr. Howard Wong, MD

Dr. Jonathan Zarley, MD

Internal Medicine

1 Ratings
Dr. Jonathan Zarley, MD

Provider Reviews

Jul 13 2019

Review for Dr. Anthony Giasolli, MD

in Kailua-Kona, HI - Jun 22 2019

Review for Dr. Ilona Higgins, MD

He didn't even put a dressing over my 4 inch neck wound. It kept bleeding.

May 26 2019

Review for Dr. David Park, MD

Apr 29 2019

Review for Dr. Ann Haleakala, MD

One of the most patient, highly skilled. and compassionate physicians I've ever known.

Apr 10 2019

Review for Dr. John Kurap, MD

Apr 09 2019

Review for Dr. Jon Graham, MD

Very knowledgeable. Spends time, answers questions in an easily understandable way and listens. Very thorough. Orders appropriate tests and follows-up. Would highly recommend.

Mar 27 2019

Review for Dr. James Lucas, MD

She did not know what she was doing. Ended up giving me too much water and my organs started to accumulate too much water because of her decision. Nurse staff were excellent and amazing.

Feb 27 2019

Review for Dr. Jennifer Real, MD

Dr Perlas has been our Family Doctor for 13 years. Sorry to leave her. We moved to Oahu. Thank you Dr for all the long years. We will miss you and your Staff.

Dec 01 2018

Review for Dr. Maria-Stella Perlas, MD

very positive, an honest and caring doctor; I met Dr. Hayward while at Kamuela Hospital- I was there for emergency treatment, spent one day for observation; I wish he was my primary physician, but I live on another island- Maui.

in Lahaina, HI - Oct 22 2018

Review for Dr. Paul Hayward, DO

Honolulu, HI - Oct 07 2018

Review for Dr. Jon Graham, MD

Dr Graham did my neck surgery. I was in pain and wanted my life back. He was informative and honest. I healed quickly with low scar visibility. The surgery was such a success that I was able to resume work and provide for my family. Thank you Dr. Graham

in HI - Sep 25 2018

Review for Dr. Jon Graham, MD

Dr Waterford replaced my aortic valve in 2007 and saved my life.

in Albuquerque, NM - Aug 09 2018

Review for Dr. Robert Waterford, MD

Jun 28 2018

Review for Dr. John Kurap, MD

"After 20 plus years of suffering ,meeting Dr Grahm, not only gave me a new chapter of my life,he helped me start a new book ,with a happy beginning. t Thank you Dr Grahm,your sugiical team and wonderful staff.***** Kathawren Original Folk Theatre

in Honokaa, HI - Jun 09 2018

Review for Dr. Jon Graham, MD

in Kamuela HI - Apr 21 2018

Review for Dr. John Kurap, MD

Very kind very good doctor the best, spend time with you. KNOWS HIS STUFF VERY WELL. VERY HAPPY WITH THIS DOCTOR!!!!!

in Kurtistown HI - Feb 27 2018

Review for Dr. Ronald Ah Loy, MD

Dr Kurap is an excellent physician.. He has a great bedside manner and is a good listener.

Jan 12 2018

Review for Dr. John Kurap, MD

Dec 27 2017

Review for Dr. Maria-Stella Perlas, MD

A wonderful and caring individual who took extraordinary care of someone extremely important to me. He was and still is available when we have had medical issues pertaining to his specialty.

in Kamuela hawaii - Nov 29 2017

Review for Dr. Ronald Ah Loy, MD

Easily the worst medical office staff I have seen in my 26 years as a health provider in Hawai?i. Phone calls returned weeks late, rudeness, zero personal accountability. Good luck.

Makawao, HI - Oct 08 2017

Review for Dr. Robert Waterford, MD

Kailua Kona, Hawaii - Oct 03 2017

Review for Dr. Susannah Mistr, MD

He was my primary care doctor for ten years, until I moved back to the mainland. He was the best doctor I ever had (I'm 75 years old). He was especially good at spotting skin cancers, even better than my dermatologist. Miss him and his wonderful sense of humor.

in Richmond, TX - Sep 21 2017

Review for Dr. William Lawrence, MD

Excellent and thorough physician with very good bedside manner

Kamuela, HI - Jun 29 2017

Review for Dr. Maria-Stella Perlas, MD

Dr. Wong came in on his day off to perform emergency surgery on a loved one. He puts his patients first, and is an outstanding doctor and surgeon. If I ever had to have surgery performed, this is the surgeon I would seek out.

in Kailua Kona, HI - Jun 19 2017

Review for Dr. Howard Wong, MD

Dr. Gingrich was very knowledgeable and took his time making sure I knew what was going on. His staff was very warm and friendly too.

in St. Louis, MO - Jun 18 2017

Review for Dr. Samuel Gingrich, MD

My husband and I both have Dr Kurap as our primary care physician. We have found him to be highly knowledgeable and he takes time to listen. We both recommend him.

Waikoloa - Jun 08 2017

Review for Dr. John Kurap, MD

Terrible bedside manner. Poor eye contact. Does not take time to answer our family's questions. In a hurry. Does not explain anything. Demeaning behavior like he is too good for us local folks.

Wailuku, HI - May 31 2017

Review for Dr. John Kurap, MD

in Kailua Kona, HI - May 24 2017

Review for Dr. Ty Chun, MD

Waikoloa - May 24 2017

Review for Dr. Susannah Mistr, MD

Excellent in every way! And always does a follow up call concerning the office visit.

in Waimea, HI - May 06 2017

Review for Dr. John Dawson, MD

Keaau, HI - Apr 27 2017

Review for Dr. John Kurap, MD

Another very poor doctor are mmmc the worst medical center on the planet. You would be better off getting care in third world country. I would not let this crook touch a mutt

in Boulder, CO - Apr 19 2017

Review for Dr. Robert Waterford, MD

Dr. Kurap has been an excellent doctor for my family. Knowledgable with excellent bedside manner. Always accommodating with our time, and puts our minds at ease with our 10 month old. Staff is also professional, welcoming and friendly. I would recommend anyone to see him.

in Kamuela, HI - Apr 19 2017

Review for Dr. John Kurap, MD

I would like to thank Doctor Real for checking up on me while I was in the the hospital with pneumonia With no family here it was nice here Dr Ahloy tell me she was hoping I was doing well North Hawaii hospital needs more doctors like her

Rancho Santa Margarita, CA - Apr 07 2017

Review for Dr. Jennifer Real, MD

I have been going to ophthalmologists for over 45 years. Dr. Mister is by far the best doctor I have been to. She explains things, is thorough, and very professional.

Feb 10 2017

Review for Dr. Susannah Mistr, MD

Long message before you can leave a message; no answering phone during business hours; no follow through by Doctor or the staff in promised scheduling of tests (twice). Doctor's listening skills suspect. Doctor not available to address complaints. Inefficiency by Staff and/or Doctor.

Kailua Kona, HI - Feb 09 2017

Review for Dr. John Kurap, MD

in Arrington, TN - Feb 02 2017

Review for Dr. David Hiranaka, MD

I just got back from seeing Dr. Chang and will do my best not to see her again. She was flippant, rude and did not even listen to me. She might have had a long day but she should not take it out on the patient.

Kailua Kona, HI - Jan 05 2017

Review for Dr. Jocelyn Chang, DO

Recklessly prescribed me medications. Misdiagnosed

Kihei, HI - Dec 27 2016

Review for Dr. Jocelyn Chang, DO

in Makawao, Hawaii - Dec 15 2016

Review for Dr. Robert Waterford, MD

in kamuela - Dec 10 2016

Review for Dr. John Kurap, MD

in Keaau, HI - Nov 22 2016

Review for Dr. Jon Graham, MD

in Waikoloa, HI - Nov 17 2016

Review for Dr. Howard Wong, MD

in Kailua Kona, HI - Nov 16 2016

Review for Dr. Ronald Ah Loy, MD

in Waikoloa, HI - Nov 15 2016

Review for Dr. Timothy Duerler, MD

Kamuela, HI - Sep 27 2016

Review for Dr. Maria-Stella Perlas, MD

in Kamuela, HI - Sep 23 2016

Review for Dr. Susannah Mistr, MD

in Lahaina,HI - Sep 23 2016

Review for Dr. Robert Waterford, MD

in Waikoloa, HI - Sep 17 2016

Review for Dr. William Lawrence, MD

Location

North Hawaii Community Hospital

67-1125 Mamalahoa Hwy, Kamuela, HI 96743