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Hilo Medical Center

Hilo Medical Center in Hilo, HI - Get directions, phone number, research physicians, and compare hospital ratings for Hilo Medical Center on Healthgrades.

64%

Patient Experience Rating

Equal to the national average

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

2 ratings were worse than expected

  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care

10 ratings were as expected

Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Complication Based Ratings

Procedure/ConditionIn Hospital

Pacemaker Procedures

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Coronary Interventional Procedures (Inpatient)

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Heart Attack

Mortality In-Hospital

Worse than Expected

Mortality within 30 days

Worse than Expected

Heart Failure

Mortality In-Hospital

Better than Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Diabetic Emergencies

In Hospital

Worse than Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Pulmonary Embolism

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Respiratory Failure

Mortality In-Hospital

As Expected

Mortality within 30 days

Better than Expected

Sepsis

Mortality In-Hospital

As Expected

Mortality within 30 days

Better than Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Gallbladder Removal Surgery

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Bowel Obstruction

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Colorectal Surgeries

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Gastrointestinal Bleed

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Pancreatitis

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Upper Gastrointestinal Surgery

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Stroke

Mortality In-Hospital

Better than Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Hip Fracture Treatment

In Hospital

Better than Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Outpatient Total Knee Replacement

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Chronic Obstructive Pulmonary Disease (COPD)

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Pneumonia

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
64%

Patients who gave a rating of 9 or 10

1% lower than the national average

64%

Would definitely recommend

Equal to the national average

Hilo Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%81%75%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%78%74%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%63%57%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%60%56%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%86%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%46%47%

Hilo Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%36%55%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%75%66%

Providers

Provider Reviews

First pregnancy and almost 40- she was very cavalier through the whole first prenatal visit and not delicate with my feelings at all. 'Well if you lose the baby you lose it, if its still there at 10 weeks great.' Also there was either fetal monitoring or an ultrasound going on in the waiting room...

Apr 11 2024

Review for Dr. Tran

Dr Kurohara from the day he became my doctor he has always took the time to listen to my concerns and respected my decisions of treatments and desires. I never felt rushed out of his office or not having my questions answered. He is very thorough in finding answers and treatments. He has been my...

Apr 10 2024

Review for Dr. Kurohara

Dr. Hayashi explained to me and my son thoroughly what type of knee injury he sustained. She explained our options and explained clearly the steps to be taken before and after his surgery. His surgery was three weeks ago today, his physical therapist said he’s on schedule with his recovery and he’s...

Randal I. Apr 03 2024

Review for Dr. Hayashi

Doctor came to treat my grandma. He complained that we should build a ramp to help my grandma down the stairs (even though we don’t have the money or resources to build one). He then bragged about how he was able to build a ramp for his own mother (because he has a doctor’s salary!). To add...

DisgruntledGrandson Mar 28 2024

Review for Dr. Shikuma

Doctor went over all my records during screening to make sure things were okay. Appreciated the thoroughness.

Darryl Mar 28 2024

Review for Dr. Jahraus

Location

Hilo Medical Center

1190 Waianuenue Ave, Hilo HI 96720

CallDirections

(808) 932-3000

Frequently Asked Questions

Where is Hilo Medical Center located?

Hilo Medical Center is located at 1190 Waianuenue Ave, Hilo, HI 96720. Find other locations and directions on Healthgrades.

Has Hilo Medical Center won any recent awards from Healthgrades?

No, Hilo Medical Center has not won any awards in the past few years. Search for Hospitals on Healthgrades to find more.

Is Hilo Medical Center highly rated with patients?

64% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.

Does Hilo Medical Center score well in safety ratings?

Healthgrades tracks outcome ratings for 12 hospital services. View more details here.

How do I get in at Hilo Medical Center?

Phone number, appointment information, and directions can be found on Healthgrades Hilo Medical Center profile..

How does Hilo Medical Center rank in terms of safety and outcomes?

Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.

Contact Us

1190 Waianuenue Ave

Hilo, HI 96720

Directions

(808) 932-3000