University Hospital

76%

Patients that would definitely recommend
6% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Outstanding Patient Experience Award™ (2018)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Specialty Clinical Quality Awards

America’s 100 Best Hospitals for Orthopedic Surgery Award™ (2020, 2019, 2018)

Superior clinical outcomes in back and neck surgery, spinal fusion, hip fracture treatment, hip replacement, and total knee replacement

America’s 100 Best Hospitals for Spine Surgery Award™ (2020, 2019, 2018)

Superior clinical outcomes in back and neck surgeries and spinal fusion procedures

Joint Replacement Excellence Award™ (2020)

Superior clinical outcomes in knee and hip replacement

America’s 100 Best Hospitals for Joint Replacement Award™ (2019, 2018)

Superior clinical outcomes in knee and hip replacement

Safety Ratings

How well a hospital safeguards patients from potential complications

An event relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

4 ratings were better than expected

  • Pressure sores or bed sores acquired in the hospital
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Bloodstream infection following surgery
  • Accidental cut, puncture, perforation or hemorrhage during medical care

8 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Hip fracture following surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
72%

Patients who gave a rating of 9 or 10
3% higher than the national average

76%

Would definitely recommend
6% higher than the national average

University Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%79%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%77%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%61%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%87%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%49%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%54%66%

University Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%65%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%68%73%

Providers

Provider Reviews

Jul 29 2020

Review for Dr. Peacock

Dr. Price is our Primary Dr; has been my Dr. for 8 yrs. Thorough, patient and very kind! 5??s

Florence Bivens Jul 27 2020

Review for Dr. Price

This was a routine checkup and I was very satisfied with the visit.

Virginia Stanley Jul 27 2020

Review for Dr. Lal

Brian Jones Jul 25 2020

Review for Dr. Lal

Great doctor, explained things well,listens to concerns and genuinely seems to care.

Jul 25 2020

Review for Dr. Moretz

Leo DuBose Jul 17 2020

Review for Dr. Cable

Dr Franklin replaced my total knee replacement for the 3rd time. This was the first time I used Dr Franklin. He is an excellent Doctor!

Jul 16 2020

Review for Dr. Franklin

My kids have been under the care of Dr. Myers for over 6 years and we love her and how she takes the time to know you and about you and your family. Most of all we love that she’s a Christian doctor.

Demetrice Jones Jul 13 2020

Review for Dr. Myers

Dr Lal is very personal and empathetic. He's always gone above and beyond. Making appointments with him have been easy, and when an urgent matter arose, I was accommodated.

Brandy Behne Jul 13 2020

Review for Dr. Lal

Amazing doctor that makes you feel comfortable from the very start. Listens to your every complaint and works with you to find a solution.

Tammy BONAM Jun 22 2020

Review for Dr. Lal

Dr. Stamp listened to my complaints and explained the cause of my problem in a way that I understood. He was very patient and considerate. His staff was excellent.

W. Lee Jun 12 2020

Review for Dr. Stapp

The office staff, the nurse in particular shows no professionalism or respect for the clients rights. The front desk receptionist is also extremely rude and unprofessional. They do not return phone calls nor do they send paperwork in a timely manner. Would like to leave "no" stars!

Jun 09 2020

Review for Dr. Garner

SW - Augusta Jun 05 2020

Review for Dr. Rehman

Best Doctor ever! He saved my mothers life 2 times! I heard he was retiring. Only the best to him! Thank you so much Dr Hooks! Enjoy your retirement !

Susan Albert Jun 05 2020

Review for Dr. Hooks

Dr.Lal was very nice and friendly, he explained the procedure and he also did my last colonoscopy

Scott Collins May 31 2020

Review for Dr. Lal

Dr. Mack is very caring and attentive. He is prompt in returning my calls, even on weekends. I highly recommend Dr. Mack.

May 26 2020

Review for Dr. Mack

I am happy with my visits. Just want the phone answered more quickly. Need to know lab hours at 465 belair. And if my 6/4/2020 appt is canceled. I am happy with all the STAFF. I just need the phone answered more. ThankU!!!!!!!!!

Lonnie Johnson May 16 2020

Review for Dr. Brezina

Dr Pfeifer is a good Doctor,very knowledgeable,ive never had any issue with the front desk staff,they have always been polite and have never been rude to me.im glad to have a Doctor that is thorough checking for medical issues.

F.Soler May 14 2020

Review for Dr. Pfeifer

It was my first visit. Dr. Stapp and his assistant Rachel were kind and professional. They answered my questions and Dr. Stapp offered practical advice.

Shirley King May 13 2020

Review for Dr. Stapp

Mrs. Lynda Allen May 08 2020

Review for Dr. Bardoner

R. Cain May 06 2020

Review for Dr. Price

Very friendly and professional staff! Dr. Lal is the best. Always on top of treatment plans for me. I have been a patient with this practice for several years. I have never been disappointed with the care I have received.

Pamela H. Apr 29 2020

Review for Dr. Lal

Friendly staff and great doctor who listens to your needs and provides you with what you need and want with a smile on his face.

Kerbear Apr 27 2020

Review for Dr. Lal

Dr. Lal and his team are amazing!!! They are there to help you with everything, no matter what it takes.

Apr 23 2020

Review for Dr. Lal

Tried to get an appointment since February but it was cancelled twice. If you ever want to be seen, go somewhere else because this doctor does not care about his patients.

Apr 21 2020

Review for Dr. Coleman

Excellent and caring physician! Listens to all of your concerns. Highly recommend.

Apr 17 2020

Review for Dr. Wells

Great doctor and staff

Apr 15 2020

Review for Dr. Wells

Apr 13 2020

Review for Dr. Looney

Mar 29 2020

Review for Dr. Lal

She is spot on. She has a great front desk staff. Sometimes you wait but she will answer all your questions

Mar 20 2020

Review for Dr. Pfeifer

Thank you for your skill and care.

Corby Golias Mar 17 2020

Review for Dr. Waller

Dr. Lal truly cares for his patients! Excellent staff and I highly recommend him!

Mar 17 2020

Review for Dr. Lal

Dr. Jester is amazing. He is compassionate and very knowledge and can explain things very well. He is very personable, easy to talk too, and seems to really listen to me. Staff is also very nice.

Mar 15 2020

Review for Dr. Jester

Linda G. Smith Mar 11 2020

Review for Dr. Lal

I was very impressed with Dr. Lynn, I’m excited and have complete trust in moving forward with my surgery

Tracy Mulherin Fowler Mar 06 2020

Review for Dr. Lynn

Mar 04 2020

Review for Dr. Brandon

Dr. Lal is the best! My daughter suffered for years with gastric issues that no other doctor could come up with an answer for. He found the answer and she is doing great. He really listens to his patients takes whatever time is needed, and finds the answers. I would recommend him to anyone!

Feb 26 2020

Review for Dr. Lal

S.M. Hinesley Feb 24 2020

Review for Dr. Lal

nobuko anderson Feb 22 2020

Review for Dr. Lal

Tausha Harris Feb 18 2020

Review for Dr. Fallaw

Feb 18 2020

Review for Dr. Jester

E.Witt Feb 12 2020

Review for Dr. Lal

Linda bates Feb 11 2020

Review for Dr. Lal

Loved the care and patience that had with me during my procedure. I have a huge fear of needles and they were very good keeping me distracted while getting the iv.

Feb 11 2020

Review for Dr. Lal

Overall, it was a great experience. Great staff and wonderful establishment.

Gatha B Owens Feb 05 2020

Review for Dr. Lal

I have been going to Dr Stapp for years and highly recommend his service. He’s very cordial and explains everything !

Christopher MPsulod Feb 01 2020

Review for Dr. Stapp

Kind and knowledgeable Best Patient care and concern

CC Jan 31 2020

Review for Dr. Waller

The staff was friendly but most of all Dr. Lal was great and treated me well every visit!

Jennifer Henderson Jan 27 2020

Review for Dr. Lal

Dr. Lal is the best. A true caring doctor that is beside you through it all. I’ve been a patient of his for the past three years and can’t imagine not having him as my doctor. His entire medical staff is top notch !

Wade Golden Jan 26 2020

Review for Dr. Lal

Jan 25 2020

Review for Dr. Lal

We did not have to wait for a very long time to be seen. Dr. Lal took his time to listen and ordered tests we were able to do the same day and procedure the very next day. Awesome!

Jan 22 2020

Review for Dr. Lal

I trust and respect Dr Millen. He’s been treating my thyroid for years. He’s very intelligent, which I very much value in a doctor.

Jan 17 2020

Review for Dr. Millen

My visit was great such Awesome staff Truly Thank you Dr Lal and staff

Kim Hardy Jan 12 2020

Review for Dr. Lal

Dr Cheape is wonderful. I am a retired Registered Nurse and would not go to anyone else. Love his sense of humor, it really helped!

S. Clark, RN Jan 09 2020

Review for Dr. Cheape

5star

Jan 04 2020

Review for Dr. Hooks

EP Dec 31 2019

Review for Dr. Miller

I enjoyed the professionalism and kindness of the doctor and his staff.

Freddie Dec 29 2019

Review for Dr. Lal

Dr Lal put my feeding tube in and takes care of my stomach issues. He is a great listener and always tries to help me

Dec 28 2019

Review for Dr. Lal

Dr. Millen , He takes time to explain diagnoses and treatments. He shows true authentic concerns for patient best interests

Dec 27 2019

Review for Dr. Millen

meds were not call in and the front desk was very hatefully and said no one else could sign off on meds. We spend 30.00 for co pay and a lot for ins. this is not the way to treat people that need their meds

steve weaver Dec 21 2019

Review for Dr. Franklin

Dec 10 2019

Review for Dr. Franklin

I had Dr. Lawrence perform a near emergency j-pouch procedure on me in Feb 1998. He had never examined prior to arriving and was great pre and post surgery throughout my ordeal. He was exceptionally thorough and incredibly helpful.

John Nov 18 2019

Review for Dr. Lawrence

Dr Apostle listens very well to health concerns

Nov 16 2019

Review for Dr. Apostol

I have called his office several times. No one will return the call. It seems as though his office doesn't care about my health issues.

Nov 04 2019

Review for Dr. Lal

Dr krueger takes her time and never makes you feel rushed. You dont feel like just a number. She listens to you and your concerns.

Jennifer Bennett Oct 23 2019

Review for Dr. Krueger

He helped me understand my cancer better. Felt better about treatment after talk. His staff was wonderful and so kind, especially the girls on Room 3.

Pam C. Oct 22 2019

Review for Dr. Martin

Oct 21 2019

Review for Dr. Austin

Great staff, very short wait time, and now I’m not scared to eat anymore. Definitely recommend!

Oct 20 2019

Review for Dr. Lal

Kelly Oct 16 2019

Review for Dr. Chen

He was my mother’s surgeon and is currently my doctor as well as my daughters. Every experience has been handled with professionalism , knowledge, concern , and some humor! He the the BEST!!

Oct 10 2019

Review for Dr. Cheape

He saved my life. Go to Vendie. People come from all over the world to see him.

Lilyan West Oct 06 2019

Review for Dr. Hooks

Dr charity and his staff are awesome. I wouldn't change doctors for the world.

LeToya D Fitzpatrick Oct 02 2019

Review for Dr. Uhunmwangho

Dr. Lal gives you his total attention. He spends quality time with his patients. He is very intelligent and was able to ease my stress over a procedure. I would recommend Dr. Lal to everyone.... and I have!

Heidi Sep 26 2019

Review for Dr. Lal

Great

Sep 12 2019

Review for Dr. Zhang

She is my earthly angel she saved my son Jeremiah born 10-7-16 our rainbow baby. Love her would highly recommend if you are high risk.

Christina Cody Sep 10 2019

Review for Dr. Larson

Dr.Lal is very nice and knows how to treat you with the problem you might have. I would recommend Dr. Lal Also I would give him a 5-star rating.

Kenneth Sep 07 2019

Review for Dr. Lal

Dr. Lal is an awesome dr. He is very thorough in explaining all the details of your sickness. He will take care of you. Knowledgeable and kind and thorough

Linda Sep 02 2019

Review for Dr. Lal

Dr. Cable treated my mother for many years. My dad would bring her to her procedures and then I brought her when my dad passed away. He is a wonderful pain management dr with a kind and caring heart. Dr Cable managed my mom's back pain expertly.

Lori Canupp Bradley Wade Sep 01 2019

Review for Dr. Cable

Facebook warrior Aug 29 2019

Review for Dr. Sidow

Like that he is a Christian and seeks the will of God over going with financially gainful procedures. Great bed side manner and does not discriminate due to class.

Grovetown - Aug 28 2019

Review for Dr. Eaker

Very caring knowledgeable and compassionate physician one of the best

Aug 24 2019

Review for Dr. Franklin

18 years of GREAT experience, Dr Renew is AMAZING when it comes to making good health decisions for your Children.

Lameshia Thompkins Aug 10 2019

Review for Dr. Renew

I have been a patient for years and ,and he rates at the top of the list of MD's In the region.

Aug 07 2019

Review for Dr. Fischer

I will never recommend this office he was very rude and has no bed side manners. I went to talk to him about getting my wisdom teeth removed and he rushed the visit and told me i should look into going somewhere else.

Aug 07 2019

Review for Dr. Sidow

CW Aug 02 2019

Review for Dr. Mack

Crappy. Not informative at all. No bedside manner. No compassion. Will never receive care from this provider again.

Jul 31 2019

Review for Dr. Keaton

Dr.Lal and staff are the friendliest medical provider in the CSRA. Dr.Lal knows his practice and is excellent at it. I’m thankful to have him attending me and my issues.

R. Cain Jul 30 2019

Review for Dr. Lal

Dr. Lal and his staff are always welcoming and caring of my needs. I'm always made to feel like a family member. I recommend Dr. Lal to anyone that has a need for a Gastroenterologist.

Shirley Anne Clark Jul 29 2019

Review for Dr. Lal

Willie Tucker Jul 28 2019

Review for Dr. Lal

Charles D. Dunagn Jul 24 2019

Review for Dr. Lal

Jul 22 2019

Review for Dr. Lal

Very knowledgeable, and competent. Recommend him for anyone with a kidney problem.

Paul Jul 18 2019

Review for Dr. Brezina

Follow up visit

Bill Jul 15 2019

Review for Dr. Lal

He has a great personality, is easy to talk to, and listens to what you tell him.

Jul 12 2019

Review for Dr. Cheape

He’s a very caring doctor and I am very glad that this office is faith based. Dr. Apostol has always given good advice and taken excellent care of my husband and me.

Marge Agee in Martinez, GA - Jul 11 2019

Review for Dr. Apostol

Jul 05 2019

Review for Dr. Hooks

Location

University Hospital

1350 Walton Way, Augusta, GA 30901

Frequently Asked Questions

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