Medical Center, Navicent Health

69%

Patients that would definitely recommend
1% lower than the national average

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

3 ratings were worse than expected

2 ratings were better than expected

  • Pressure sores or bed sores acquired in the hospital
  • Collapsed lung due to a procedure or surgery in or around the chest

8 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
68%

Patients who gave a rating of 9 or 10
1% lower than the national average

69%

Would definitely recommend
1% lower than the national average

Medical Center, Navicent Health

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%78%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%77%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%62%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%84%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%49%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%55%66%

Medical Center, Navicent Health

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%63%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%65%73%

Providers

Provider Reviews

Dr Johnston took plenty of time to make sure everything was covered to find out what was causing my back pain and come to a solution. He and his office staff were wonderful, helpful, and professional.

Crystal Jump Sep 19 2020

Review for Dr. Johnston

Dana Sep 17 2020

Review for Dr. Jeshuran

Very skilled technicians -they made the testing easy and comfortable

Anonymous Sep 16 2020

Review for Dr. Harper

Sep 14 2020

Review for Dr. Smisson III

I was pleased with everything he said about my visit

Sep 12 2020

Review for Dr. Robinson Jr

Dr. Robinson started treating me in June 2020 and I am very pleased with his service. I trust their office with my neck and back injuries. Katie (CMA) is the absolute best. I would recommend this office to everyone. Thank you!

Iris Neal Sep 11 2020

Review for Dr. Robinson Jr

The entire staff was caring and extremely knowledgeable.

Valerie V. Sep 11 2020

Review for Dr. Harper

Wonderful staff and very thorough and nice.

Kay Bel6 Sep 11 2020

Review for Dr. Jeshuran

Joyce Davis Sep 11 2020

Review for Dr. Warren Jr

My questions were listened to - and answered. Appointment was friendly as well as professional.

Don Compton Sep 10 2020

Review for Dr. Schnetzer

Macon resident Sep 09 2020

Review for Dr. Woods

The staff was very nice and that put my nerves at ease.

Sep 09 2020

Review for Dr. Kelley Jr

Sep 05 2020

Review for Dr. DeCastro

Very pleasant, helpful environment. Doctor and Nurses are willing make your more brighter. Thank you!

Dee Sep 05 2020

Review for Dr. Robinson Jr

Brilliant, patient, thorough nailed my issue after seeing multiple dr’s for the same problem.

Alyssa Teige Sep 04 2020

Review for Dr. Saint-Fleur

had problems yesterday he had the solutions he is a doctor who is patient even when in a hurry. He listens to all you say and comes up with a plan to fix it. I have total confidence in his medical abilities.

Christine Giltz Sep 03 2020

Review for Dr. Hoffman

Wonderful. Dr. Kelley showed care for his patient.

Leila Veal Redding Sep 03 2020

Review for Dr. Kelley Jr

Knowledgeable and answered all my questions

Bob Akin Sep 03 2020

Review for Dr. Kelley Jr

I am totally impressed with everything ins this office. They are very professional and thorough. I totally recommend this practice.

Janis M. Sep 03 2020

Review for Dr. Harper

Great A + See my previous review .

Sep 01 2020

Review for Dr. Saint-Fleur

Thank you so much Dr. Pope & staff! Love you guys!

Amanda Sep 01 2020

Review for Dr. Pope

Thank you so much Dr. Blackwell & staff! Love you guys!

Amanda Sep 01 2020

Review for Dr. Blackwell

I had a wonderful visit today

Bridget W. Sep 01 2020

Review for Dr. Harper

Love Dr. Sogade, she's the best!

Jacqueline Little Sep 01 2020

Review for Dr. Sogade

Bryan Vibert Aug 29 2020

Review for Dr. Johnston

David Bruce was awesome and very pleasant, also his assistant.

Versie Rouse Aug 28 2020

Review for Dr. Jorgensen

Dr. Kelly is an excellent Doctor who understands his patients and does not rush in and out he will go over everything with you thoroughly.

Aug 28 2020

Review for Dr. Kelley Jr

I highly recommend! He is very thorough in listening to the patient's concerns and explaining the diagnosis along with the healing process.

D. Brown Aug 27 2020

Review for Dr. Jorgensen

Very attentive

Kendall Aug 26 2020

Review for Dr. Sapp

Dr. Andrews is an awesome physician. Her personal interest and going over and beyond to communicate with her patients is hard to find in a doctor today! Just wish I could take her with me to Florida when I eventually move back. She is one of a kind!

Sandra K Mccollum Aug 22 2020

Review for Dr. Andrews

Dr DeCastro gently tells you how it is. He makes you feel like he has all the time in the world for you.

Becky Aug 22 2020

Review for Dr. DeCastro

Michael S. Aug 21 2020

Review for Dr. Harper

Saw David Bruce the PA-C. He’s always very helpful. Explains things well. Gave me several options to try. I highly recommend him and Ortho GA.

Pam G Aug 21 2020

Review for Dr. Jorgensen

Blessed to have been accepted by this Dr. For treatment. Highly reccomend. Even though I have to drive 90 miles it is worth the trip.

Betty S Ray Aug 20 2020

Review for Dr. Hong

Dr J found the issues that has caused severe pain for the last year. Another large Ortho facility and their doctors told me I would just have to live with it. He’s Best of the best.

William Bloodworth Aug 20 2020

Review for Dr. Jeshuran

Dr. Thomas, Chris, and the entire staff are always very personable. Each one seems to go out of their way to make me feel like I am an important part of their day. I trust they advice and cannot imagine anyone else taking care of knees and shoulders.

Jerry Hope Aug 20 2020

Review for Dr. Thomas

Helen Aug 20 2020

Review for Dr. Judah

I had back surgery two years ago and got dismissed today. I believe Dr. Kelly is a very knowledgeable surgeon and a very kind manner. I would recommend him to anyone with back problems.

Carolyn C. Wilson Aug 20 2020

Review for Dr. Kelley Jr

Very warm and friendly atmosphere.

Anonymous Aug 20 2020

Review for Dr. Harper

Steve Wemple Aug 19 2020

Review for Dr. Smisson III

Cassy Crutchfield Aug 19 2020

Review for Dr. Honaker

Very nice. Truly professional. Could not have gone any better.

Julian Dixon Aug 19 2020

Review for Dr. Thomas

Peggy Stephens Aug 18 2020

Review for Dr. Reeves

Dr. Jorgenson took a lot of time with me & explained my condition where I could understand it!! Very likeable!

Shauna Davis Aug 18 2020

Review for Dr. Jorgensen

Dr. Pope is a kind and caring physician. He explains your conditions in laymen's terms and gives options in treatment plans. His office staff is very friendly and respectful. He has the most well organized and efficient office with very little waiting.

CHARLENE BAXLEY Aug 18 2020

Review for Dr. Pope

It was very easy, no stress, everyone was so friendly. Thank you Ortho Ga

Aug 14 2020

Review for Dr. Robinson

Provider was very kind. All staff was extremely help and informative!

Holly M. Aug 14 2020

Review for Dr. Harper

Jorgensen is straight forward

John Rowland Aug 13 2020

Review for Dr. Jorgensen

Dr. Arnold and her staff did more for me in one visit than my previous dr. did in a year. wish their office could take me as a pain patient but still looking can not say enough good things about their office

Aug 13 2020

Review for Dr. Arnold

Shelly R Aug 12 2020

Review for Dr. Nichols

Very thorough, listens to patients, truly caring, blessed with talent surgeon.

Jon Holland Aug 11 2020

Review for Dr. Lee

very good

Latonya B. Aug 11 2020

Review for Dr. Harper

Dr. Stapleton operated on my 95 year old mother’s arm. He was wonderful and the surgery went great. He is a good, Christian man who cares about his patients.

Aug 10 2020

Review for Dr. Stapleton

During the Covid-19 shutdown, Dr. Davidoff decided to close her practice permanently. We didn't get much notice and have had trouble getting records but, wherever she is, we wish her and her family well.

Aug 10 2020

Review for Dr. Davidoff

He listens to his patients!

Janice Flaningan Aug 08 2020

Review for Dr. Kelley Jr

Doc Jeshuran is the best orthopedic surgeon I’ve ever seen and I’ve seen a lot he has performed a miracle on my back I owe him the upmost gratitude and thanks for taking such good care of me he truly cares

James Wenzel Aug 07 2020

Review for Dr. Jeshuran

Sam Sullivan Aug 07 2020

Review for Dr. Kelley Jr

An update on my mri and what my options are. Very easy to talk to and answered all my concerns. Will keep using him and will recommend him to others.

Greg bishop Aug 07 2020

Review for Dr. Kelley Jr

Very courteous and helpful. Very thorough with my diagnoses and treatment plan

Mack Nicholson Aug 07 2020

Review for Dr. Kelley Jr

I think I met with a younger Dr Jorgensen?

Aug 07 2020

Review for Dr. Jorgensen

Dr Durkee was my daughter's doctor. He delivered my 1st grandson. Office visits did not take long. Straight forward and to the point! Office staff is friendly. Dr Durkee is great!!

Carmela Dionne Hollingsworth Aug 06 2020

Review for Dr. Durkee

We could not have asked for a more caring, competent physician to guide us through my Dad’s health journey. Dr. McCullough genuinely cares about his patients, and it shows with every interaction we have with him. I would highly recommend him to anyone. We are thankful for him and his office staff.

D. H. Aug 06 2020

Review for Dr. McCullough

He’s a great doctor cares about his patients, listens to you, and he knows what to do to make you feel better.

Everything was good and very good Aug 05 2020

Review for Dr. Othman

very pleased

G. B. Aug 04 2020

Review for Dr. Harper

Aug 02 2020

Review for Dr. Arimah

I saw Dr.McCullough in the Warner Robins office recently. He is very kind, sits and explain procedures very well. I’m happy that I found this Dr.

JAC Aug 02 2020

Review for Dr. McCullough

Rhett S. McMurray Aug 01 2020

Review for Dr. Rowe

I saw his PA, David Bruce, today for my knee injection. He is wonderful and very caring. Highly recommend him.

Jul 31 2020

Review for Dr. Jorgensen

Everyone in the office is so nice and professional. He thoroughly examines you and listens. I would recommend him to anyone.

J Phillips Jul 31 2020

Review for Dr. Jeshuran

Never have to wait very long to be seen and Dr. Kelley is amazing super friendly and listens to what I have to say!!

Oriska Hyde Jul 30 2020

Review for Dr. Kelley Jr

I have been Dr. Matovu for 30 years. Today I find out she's not practicing in Macon, GA What happen?

Resa Jul 30 2020

Review for Dr. Matovu

All was great!

Jul 30 2020

Review for Dr. Kelley Jr

A slimmed-down former patient Jul 30 2020

Review for Dr. Cunard

Spent time with me explaining treatment options. Courteous. Thorough. Interested in me and my well being as an individual. Chris Saltz, PA, was outstanding.

John Paul Jones Jr Jul 29 2020

Review for Dr. Thomas

Very nice as usually. Dr Kelley is a very kind, nice, and understanding DR.

Barbara Harris Jul 29 2020

Review for Dr. Kelley Jr

I have been using Dr. Heacock for several years. He diagnosed me with autoimmune hepatitis which very few medical people know very little about. They shy away from me as if I am contagious when I tell them about it which is simply ignorance. He is also very friendly and easy to talk to.

Harriett Pryor Jul 29 2020

Review for Dr. Heacock

Great folks!

Hunter Hogan Jul 29 2020

Review for Dr. Deal

Dr. Terry has been treating my father for over 25 years. Wonderful, knowledgeable doctor who cares about his patients.

cindy lindsey Jul 29 2020

Review for Dr. Terry

EXCELLENT!!!

Patricia C. Walker Jul 29 2020

Review for Dr. Kelley Jr

Ms. Ann is an excellent member of his staff. She is friendly, patience, kind, funny and gave me her undivided attention. Dr. Kelly let me know what he was doing and what I was going to feel.

Linda Jarrard Jul 29 2020

Review for Dr. Kelley Jr

Dr Nnaemeka Umerah is the best doctor I had ever see before. He is very knowledgeable on his field. As soon as he saw me he knew what it needed to be done and I feel a lot better now. The staff is wonderful, kind and caring. Thank you Dr. Umerah and staff you are the best.

Milagros Maldonado Jul 29 2020

Review for Dr. Umerah

Last minute appointment request for shoulder pain. Was able to get in within a couple of days. Staff is always friendly and considerate. Dr. Jorgenson has a great bedside manner! Just a regular guy that listens to and cares about his patients.

Deb Jul 28 2020

Review for Dr. Jorgensen

Visit went well. Took time with me during my appointment.

Jul 28 2020

Review for Dr. Pope

He has been treating my kidney issues since 2011. He is very knowledgeable and compassionate about keeping me up-to-date with the latest information regarding kidney health. He is very patient an listens to my concerns and eases my fears.

Lisa D Simms Jul 27 2020

Review for Dr. Ahmed

I have visited this specialist for a while an he definitely knows what he is doing

Jul 27 2020

Review for Dr. Jeshuran

Had surgery for ward draft to be placed in arm. Did a great job. Thank Dr. Mullis and team, respiratory and surgical office staff everybody. 5 stars. Thank GOD FOR THEM ALL.

Willow C Thoma Jul 27 2020

Review for Dr. Mullis

Kathy Cooke Jul 24 2020

Review for Dr. Durso

My husband and I have been going to Dr. Stevens for 25 years. He is a wonderful doctor and person. He is very easy to talk to and he will explain everything to you in language you can understand. Don't know what we would do without him. His office staff is also tops.

Vicki Copeland Jul 24 2020

Review for Dr. Stevens

She is my husband's doctor and we love her. She is very concerned about her patients and will listen to you and answer your questions.

Vicki Copeland Jul 24 2020

Review for Dr. Singanamala

Jul 24 2020

Review for Dr. Rahman

I have had great results with Dr. Harper. I did not have any problems after my first procedure.

Chantelle D. Jul 24 2020

Review for Dr. Harper

Although you May use different drs they are on top of the issues you tell them. They’ve help resolve issues I’ve been having for years.

Jul 23 2020

Review for Dr. Vaughn

He is a very thorough doctor who treats you with respect and kindness. It’s like he is interested in your health as though you were a family member.

Joan Hudgins Jul 23 2020

Review for Dr. Slappey

Mike In Macon Jul 22 2020

Review for Dr. Pope

Successful surgery. Great follow up care. Answered all my questions both before and after surgery.

ChelleC Jul 22 2020

Review for Dr. Pope

I thought the doc was very informative.

Jul 21 2020

Review for Dr. Jorgensen

Location

Medical Center, Navicent Health

777 Hemlock St, Macon, GA 31201

Frequently Asked Questions

Where is Medical Center, Navicent Health located?

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