Lake Wales Medical Center

52%

Patients that would definitely recommend
18% lower than the national average

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

2 ratings were worse than expected

10 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
55%

Patients who gave a rating of 9 or 10
14% lower than the national average

52%

Would definitely recommend
18% lower than the national average

Lake Wales Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%71%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%70%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%53%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%78%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%40%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%57%66%

Lake Wales Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%51%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%64%73%

Providers

Provider Reviews

Dr Alvarez and his staff are the very best there is. Excellent care all around. Highly recommend him. I had Left Total Knee Replacement and have had the best outcome. Completely recovered in 6 months. It's like I never had the surgery. Thanks so much to everyone involved in the process.

Jim Daigneault Jul 09 2020

Review for Dr. Alvarez

she is very passionate on what she does!

Jul 07 2020

Review for Dr. Thomas

She is the best one. Very caring and listening!

Madelyn Jul 07 2020

Review for Dr. Thomas

Carolyn S. Jul 03 2020

Review for Dr. Wellens

Very friendly from 1st visit to the end. All the staff was extremely nice. Wish he could be my full-time physician.

Jul 02 2020

Review for Dr. Alvarez

The entire process of my knee replacement has been easy and amazing thanks to Dr Alvarez and his team. They are top notch!

Jul 01 2020

Review for Dr. Alvarez

I have had the best care possible Dr Alvaraz and his staff were always available with answers to any all questions that I had. My special thanks to Monika. Richard who woke me up after the procedure. Allen who helped me get to the car on my way home. Nothing But The Best

Harry Buffkin Jun 30 2020

Review for Dr. Alvarez

Gladys E Morales Jun 30 2020

Review for Dr. Alvarez

Great staff. Very professional doctor! Loved going to see her.

Alexis OBrien Jun 29 2020

Review for Dr. Jaramillo-Dolan

She was precise and professional concerning the care of my daughter's foot injury. I recommend her to anyone seeking a podiatrist.

Letricia Teris Jun 27 2020

Review for Dr. Wellens

The doctor and his team have developed a system to make it as easy as possible to deliver a top-notch experience for an unpleasant procedure.

Chuck Lyons Jun 26 2020

Review for Dr. Alvarez

The care and attention that I received was exceptional. The hospital facility was outstanding. Dr Alvarez and his staff were awesome. I would recommend him to anyone having joint problems.

Dave Jun 24 2020

Review for Dr. Alvarez

Carol Lake Jun 22 2020

Review for Dr. Alvarez

Visit was excellent. I like the atmosphere and vibes! I really like the doctor and staff

George Waters Jun 19 2020

Review for Dr. Jaramillo-Dolan

Dr. Alvarez did my knee replacement. I was amazed on how fast i was up and around. I can't wait for him to do my other knee. He gives top notch care.

Luisa J SWENSEN Jun 17 2020

Review for Dr. Alvarez

As always, my appointment with Dr. Kundlas was a pleasure. Great office, great staff, great doctor.

Patti Jun 17 2020

Review for Dr. Kundlas

Dr.D has hands of gold! He saved my life, 2 caroited arterie surgeries. He is the best in his feild.

Tina Charette Jun 15 2020

Review for Dr. D'Alessandro

This doctor is more than outstanding. Over the past 10 years we've seen a lot of doctors most are ok some not so good..but this doctor cares about the patient and thinks outside the box to try to find the right treatment..we can't say enough good things about him...

Melissa kerns Jun 11 2020

Review for Dr. Kundlas

From the first visit with Dr. Alvarez I felt he would give me more comfort and a happier life. Since my first knee surgery I am happy to say it's true. Looking forward to the second knee surgery this date. Dr. Alvarez and his staff are wonderful.

William E. Federspiel Jun 10 2020

Review for Dr. Alvarez

Mary Beth Jun 10 2020

Review for Dr. Alvarez

Everything was so organized and getting home the same day, well that was remarkable!!

Joyce Hands Jun 09 2020

Review for Dr. Alvarez

Pamela Cross Jun 09 2020

Review for Dr. Alvarez

Dr. Bhashyam is the best ever!! He did a heart cath on me, just to make sure I didn’t have a blockage, and thank God I didn’t! He is very knowledgeable and very professional! I would highly recommend him to anyone. Whoever gives him less than five stars, is lying about something..

Doris Christopher Jun 03 2020

Review for Dr. Bhashyam

Karen May 29 2020

Review for Dr. Alvarez

I have been a patient for over 10 years and believe Dr. Halpern is amazing. She takes the time to listen, offer suggestions, and is available if I am really struggling.

Ken May 28 2020

Review for Dr. Halpern

Elizabeth Tardanico May 26 2020

Review for Dr. Reddy

Saw Doctor Farah over two weeks ago and then he went missing without filling my prescription and his voicemail was full so could not leave a message. Went to the office three times and no one was there. Very unprofessional.

May 22 2020

Review for Dr. Robinson-Farah

Dr. Wellens was very thorough and professional in her care of my damaged nail. Her staff was very friendly and helpful during and after my appointment. Great organization.

Veronica Nobles May 21 2020

Review for Dr. Wellens

May 20 2020

Review for Dr. Mondello

Great staff. Dr Jaramillo is Caring, compassionate, listens to concerns and questions, great bedside manner and easy to talk to.

Lynn Beard May 20 2020

Review for Dr. Jaramillo-Dolan

Vincent Moellering May 20 2020

Review for Dr. Wellens

Had an initial visit and am now doing test that the dr ordered. Staff has been very patient and nice. The dr is very thorough.

Claude A Hickerson May 19 2020

Review for Dr. Nunez

Dr. Wellons and and her staff are exceptional. Very knowledgeable and very friendly and helpful.

Robert Nobles May 19 2020

Review for Dr. Wellens

Very knowledgeable, great personality, exceptional service and the best staff, Brittany and Christina. Thanks for everything

Cynthia Maybell May 19 2020

Review for Dr. Wellens

He does an excellent job he takes time to listen to you and seems to care about your health. I'm glad that I am going to him.

Bob Myers May 15 2020

Review for Dr. Kundlas

Very knowledgeable and down to earth. Doesn’t seem to think he’s above you. Friendly and fun.

Dianne May 13 2020

Review for Dr. Kundlas

May 13 2020

Review for Dr. Soni

JessieJones May 09 2020

Review for Dr. Gallina

He explained everything well and my blood sugar was low him and his team reacted quickly.Great doctor and staff.

May 06 2020

Review for Dr. Kundlas

Dr. Ross is such a knowledgeable empathetic doctor! Love her!

Kimberly Sheerin May 02 2020

Review for Dr. Ross

Lisa M Apr 29 2020

Review for Dr. Pass

For one thing the office personnel are nice and attentive. The doctor shows that he is concerned & willing to spend time to explain procedures and meds.

Ed Apr 21 2020

Review for Dr. Kundlas

Doctor does not listen to patient. Doctor did not release records to (2) other clinics when asked by via fax or otherwise. Infection got worse instead of better. Nothing but problems. Only got better when switched to a different doctor.

Apr 09 2020

Review for Dr. Gangina

Was great, hi very professional

Victor Bencosme Apr 09 2020

Review for Dr. Kundlas

Apr 08 2020

Review for Dr. Gangina

Apr 07 2020

Review for Dr. Nihalani

My experience with Dr. Sama was excellent. She listened patiently while I explained my symptoms to her, comforted me when I was anxious and talked me through my treatment path. She was friendly, yet professional, and I would recommend her to everyone.

Apr 02 2020

Review for Dr. Sama

Carol Mar 31 2020

Review for Dr. Sama

Mar 31 2020

Review for Dr. Sama

MaryAnn Reyes Mar 30 2020

Review for Dr. Wellens

Dr Alvarez did a excellent job.He did 2 knee replacements on me.i was kept up on what to expect during healing.

deb Mar 25 2020

Review for Dr. Alvarez

From first visit thru the post op was very impressed. With the staff at office and hospital. Surgery went better than expected. PT went great at well. ready to schedule for second knee.

Wayne Voight Mar 22 2020

Review for Dr. Alvarez

Herbert Benedict Mar 11 2020

Review for Dr. Alvarez

Dr. Alvarez is very thorough all through the process and is very pleasant. I am pleased and highly recommend Dr. Alvarez.

Mar 10 2020

Review for Dr. Alvarez

Smolder Mar 10 2020

Review for Dr. Soni

Kathleen Dalton Mar 08 2020

Review for Dr. Mondello

Visits are way to long. Never been there less then 2 hours basically waiting Trying to get a referral is a fight

Mar 08 2020

Review for Dr. Harchandani

He is great, always very courteous and polite.

Betty Cobley Mar 06 2020

Review for Dr. Avashia

Dr. Phillips was very friendly and was an amazing Doctor.

Mar 06 2020

Review for Dr. Phillipps

Dr. Alvarez is a great doctor who always has his patients first. He has a very professional staff that is always ready to help.

Mar 04 2020

Review for Dr. Alvarez

Javers J. Feb 28 2020

Review for Dr. Wellens

ELLIS WAYNE MCKINNEY Feb 27 2020

Review for Dr. Alvarez

Sherra Griffis Feb 26 2020

Review for Dr. Jaramillo-Dolan

I love this office!!! The staff is incredible and I could never say enough about how good the doctor is. I highly recommend her!!!

Kerrie Feb 26 2020

Review for Dr. Jaramillo-Dolan

Brittany M Feb 26 2020

Review for Dr. Wellens

With his attention to your health, he asks the questions to stay ahead of issues that could arise. Keeping you on the right road to recovery is his main objective.

Ric Howard Feb 25 2020

Review for Dr. Alvarez

AJ Feb 25 2020

Review for Dr. Allam

Jerry Ramer Feb 20 2020

Review for Dr. Wellens

Wonderful doctor and staff. Very professional and pleasant.

Feb 20 2020

Review for Dr. Heysek

very nice Dr. explained all my results

Feb 19 2020

Review for Dr. Kundlas

Wonderful visit Very impressed with doctor and staff

Feb 19 2020

Review for Dr. Kundlas

Great doctor

Feb 18 2020

Review for Dr. Heysek

Fabulous staff, quick, responsive and Dr Jaramillo always cares about me

Ron DeCarlo Feb 17 2020

Review for Dr. Jaramillo-Dolan

On every visit Dr. Kundlas listens to what I say, ask how I would like to cured of my problems. He also has given me some good advice as to me losing my wife of 37 yrs. He seems to care for his patients. And his staff are a pleasure to deal with, charming office personnel.

Ed Morales Feb 14 2020

Review for Dr. Kundlas

Just talked about my health issue but because for them he made me feel he really care

Diane Marner Feb 13 2020

Review for Dr. Kundlas

Been a good experience - hospital was very good

Sharon Samson Feb 12 2020

Review for Dr. Alvarez

Professional, caring team

Feb 11 2020

Review for Dr. Alvarez

Susan Feb 11 2020

Review for Dr. Bhashyam

He is personable & doesn't make you feel rushed.

Feb 09 2020

Review for Dr. Alvarez

ANTERIOR HIP REPLACEMENT ROCKS! Feb 07 2020

Review for Dr. Alvarez

My experience was wonderful, from the pre-op care and education all the way to the post-op care. I knew exactly what to expect. Dr. Alvarez and his entire staff were all very approachable and caring. I will, and have, recommend them to any of my friends.

Bonnie Newland Jan 23 2020

Review for Dr. Alvarez

Dr. Alverez was extremely professional as was his staff. His credentials are also excellent. I was provided with fact sheets that outlined the time and procedures. I will recommend him to my friends.

Nancy Galloway Jan 23 2020

Review for Dr. Alvarez

Best doctor I’ve ever been to. She really cares about your needs and will spend alllll the time you need to get all your issues handled... So very sweet as well, along with AL her staff...

Teresa Rutherford in Lake Wales, FL - Jan 22 2020

Review for Dr. Phillipps

Top notch every step of the way!! Very pleased!

James Wellons Jan 22 2020

Review for Dr. Alvarez

So far, so good. I am happy so far.

Richard Burbick Jan 20 2020

Review for Dr. Kundlas

Always a pleasure seeing Dr.Robinson....Very kind and professional...Love him!!

Beth Wachtel Jan 18 2020

Review for Dr. Robinson-Farah

Mike in Winter Garden - Jan 12 2020

Review for Dr. Soni

Dr. Kundlas has helped me and my husband more than any doctor we have seen. We trust him and his staff are always there to help

Desiree Jan 11 2020

Review for Dr. Kundlas

Lisa Monaco Jan 10 2020

Review for Dr. Joseph

Yes very thorough evaluation and looking to find and or correct the problem.

Jan 07 2020

Review for Dr. D'Alessandro

Sherrill Gibbs Jan 05 2020

Review for Dr. Alvarez

I initially saw Dr.Elton when I was in the hospital and I followed up with him and he didn’t even spend 2min to discuss my asthma...he made me feel like I was just another patient making him money ?? I would NOT recommend this non caring man to be your doctor!

Jan 04 2020

Review for Dr. Elton

FL - Jan 03 2020

Review for Dr. Elton

Attentive, always willing to answer questions, very caring.

Robert Bitel Jan 03 2020

Review for Dr. Alvarez

Dr Alvarez is an excellent doctor with an excellent staff.

Chester Mellema Jan 02 2020

Review for Dr. Alvarez

Dr Alvarez is very easy to talk to and personable. He explained things so that I could understand.

Jan 01 2020

Review for Dr. Alvarez

Location

Lake Wales Medical Center

410 S 11th St, Lake Wales, FL 33853