Baptist Medical Center Jacksonville

77%

Patients that would definitely recommend
7% higher than the national average


Baptist Medical Center Jacksonville is a medical facility located in Jacksonville, FL. This hospital has been recognized for Pulmonary Care Excellence Award™ and Coronary Intervention Excellence Award™.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Specialty Clinical Quality Awards

Pulmonary Care Excellence Award™ (2019, 2018)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Coronary Intervention Excellence Award™ (2018)

Superior clinical outcomes in coronary intervention procedures (angioplasty with stent)

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

3 ratings were worse than expected

2 ratings were better than expected

  • Pressure sores or bed sores acquired in the hospital
  • Acute kidney dysfunction following surgery

8 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Respiratory failure following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
75%

Patients who gave a rating of 9 or 10
6% higher than the national average

77%

Would definitely recommend
7% higher than the national average

Baptist Medical Center Jacksonville

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%82%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%82%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%63%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%87%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%56%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%65%66%

Baptist Medical Center Jacksonville

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%65%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%76%73%

Providers

Provider Reviews

We drive 50 miles to be Dr. Trent's patient. Need we say more? Marie & Olen Livings

Marie &. O. L. Sep 22 2020

Review for Dr. Trent

always helpful

W. R. Sep 21 2020

Review for Dr. Trent

Dr. Reid has treated my COPD for more than 20 years. I wish him well in his retirement and next phase of his life.

Anonymous A. Sep 21 2020

Review for Dr. Reid

He was knowledgeable about my condition.

Alicia R. Sep 18 2020

Review for Dr. Trent

Great bedside manner Explains everything carefully Not rushed I was able to think about & ask questions Got the ball rolling very quickly for my case as far as tests and referrals to appropriate doctors

Lael H. Sep 17 2020

Review for Dr. Trent

All People in office are very cordial, profesional and upbeat

David K. Sep 16 2020

Review for Dr. Trent

I’m new at Baptist Health and so far I like it very much. I also like the fact that all the Drs. are in the same complex

Pamela R. Sep 16 2020

Review for Dr. Trent

Dr Trent is very caring and is very good at explaining everthing so that you understand precisely what you need to know. As busy as he us, he still makes time to listen to my questions and concerns. A great doctor!!!

F. W. Sep 16 2020

Review for Dr. Trent

Easy to talk to and doesn't seem to rush you along. Extremely friendly willing to listen and answer anything you have to bring up.

J. T. Sep 16 2020

Review for Dr. Trent

the best

Kathryn V. Sep 15 2020

Review for Dr. Trent

excellent

S. B. Sep 15 2020

Review for Dr. Trent

My husband have been a patient for 3+ years. Dr, Rav. takes time to explain all test results, and answer any questions asked. The staff keeps us abreast of all upcoming appointments, and always make sure that all tests such as PSA, colonoscopy, etc., are done at the proper time,

RLW Sep 15 2020

Review for Dr. Ravichandran

I recently recieved consultation at ENT Specialists of North Florida. My appt was with Dr Roy,however, I never actually saw Dr Roy. I met with another gentleman whose name and title i didnt not get. The front office staff are incredibly rude but the medical staff are very caring and friendly

Sep 15 2020

Review for Dr. Roy

he is very thoughtful and explains everything in layman terms so i have a full understanding of what is going on.

M. M. Sep 14 2020

Review for Dr. Trent

I appreciate online visits with long as shoes I don't want to go anywhere he always listens to mean and we always come up with a good plan

Camilla H. Sep 14 2020

Review for Dr. Reid

She cares about her patients and takes time to listen. Allows patient to help make decisions about treatments

Sep 14 2020

Review for Dr. Valente

Dr. Trent gently pushed me to do better with my health, in a way that I wanted to do it.

Stephen H. Sep 14 2020

Review for Dr. Trent

It was good he explained what our next step was

Wilton F. J. Sep 14 2020

Review for Dr. Reid

Sep 12 2020

Review for Dr. Ashouri

I used to see him but have lost confidence in him. After switching when he left my meds were adjusted and I've never felt better.

Happy I switched Sep 12 2020

Review for Dr. Fuentes

Erica R. Sep 11 2020

Review for Dr. Fulton

Excellent

Robert Cook Sep 10 2020

Review for Dr. Telivala

James T Sep 10 2020

Review for Dr. Perry

Feel vey at ease with Dr Shugarman and feel I am in good hands

Jennie Veal Sep 10 2020

Review for Dr. Shugarman

Dr Abubakr is very pleasant and listens to you. He explains very well whatever is wrong with you and explains how he will treat.

Sep 10 2020

Review for Dr. Abubakr

Dr. Sharma did a weight loss surgery for me in June 2020. The surgery went great, his work staff are great and I have lost over 50lbs in the past 3 months. He has a great practice and I would Highly suggest him and his coworkers.

Sep 09 2020

Review for Dr. Sharma

Great care

MJ Sep 09 2020

Review for Dr. Nieto

Sara Reynolds Sep 09 2020

Review for Dr. Naseri

Great!

Robert A. Sep 09 2020

Review for Dr. Reid

He saved my life back in 2008 and 2009 I was diagnosed having Hep C type 1 When he practiced at Florida Hospital.

Reuben L Gold Sep 09 2020

Review for Dr. Nieto

Margaret Jones Sep 08 2020

Review for Dr. Ashraf

Dr. Reid is always thorough, professional, knowledgeable and kind. He will be missed!

Grace P. Sep 08 2020

Review for Dr. Reid

I had my left thumb reconstructed along with a cyst removed that had attached to an artery in the wrist along with carpel tunnel repair all at once. He did a wonderful job. I would recommend him to anyone with any kind of hand issue. He knows his stuff!

Sallie A Simmons Sep 08 2020

Review for Dr. Steinberg

Outstanding

Leah Joyeleen Russell Sep 07 2020

Review for Dr. Harris

Outstanding

Leah Joyeleen Russell Sep 07 2020

Review for Dr. Madhok

1st time with a cardiologist and was very impressed with how thorough he was on our initial visit. I am a retired healthcare professional and feel I can size up a physician accurately.

Roderick Schlosser Sep 06 2020

Review for Dr. Shroff

Dallas David Sep 05 2020

Review for Dr. Kaplan

Della Sep 04 2020

Review for Dr. Rose

Dr. Trent makes me feel very comfortable. I can discuss any issues with him and feel like he is truly listening to me. I highly recommend him to all my friends and family. He cares about my physical well-being.

Arlene B. Sep 03 2020

Review for Dr. Trent

Dr. Shugarman and staff provide care in a warm, personal and professional manner. You feel like part of a happy family.

Randy Jordan Sep 03 2020

Review for Dr. Shugarman

Kristie Sep 03 2020

Review for Dr. Brown

Awesome!! I bring both of my children to Larry Mastrogianakis, he is very informative, listens makes sure you understand what’s going on and understand results of any findings.

Joanna schaffer Sep 02 2020

Review for Dr. Mastrogianakis

Great combination of knowledge, experience and caring. A top oncologist and a quality person.

William Robinson Sep 02 2020

Review for Dr. Thomas

Sep 02 2020

Review for Dr. Al-Saghir

After having a very bad experience with another practice, Dr Trent and Respiratory Care & Sleep was a breath of fresh air; literally.

Shahn S. Sep 02 2020

Review for Dr. Trent

Paige O Sep 02 2020

Review for Dr. Paschall

Excellent

Kirk L. Sep 02 2020

Review for Dr. Trent

He explains everything in layman terms. Appointments are on time and to the point.

Sep 02 2020

Review for Dr. Rose

Yola Prejean Sep 01 2020

Review for Dr. Jada

debby was outstanding

Matthew G. Sep 01 2020

Review for Dr. Trent

R. Mayes Sep 01 2020

Review for Dr. Freeman

Friendly and quick.

D. B. Sep 01 2020

Review for Dr. Trent

Dr. Trent is a doctor who is a people person and empathetic.

Airthean W. Sep 01 2020

Review for Dr. Trent

brilliant

Chris B. Aug 31 2020

Review for Dr. Trent

Excellent support by everyone.

Aug 31 2020

Review for Dr. Shugarman

Aug 31 2020

Review for Dr. Brown

She was very patient and took time to take care of me. She was especially good at explaining all to my family. Wish every doctor could take time to listen and make a patient feel special. Very good doctor.

DC Bennett Aug 31 2020

Review for Dr. Herring

Dr. Kuthiala was very helpful, and everything went great.

Aug 31 2020

Review for Dr. Kuthiala

Dr McGrath is amazing! He is full of information and always knows what to do! Such a great doctor

Meagan Aug 29 2020

Review for Dr. McGrath

She is an excellent Dr. several years ago she helped save my life. She did not give up until she was able to identify and confirm the reason my body was developing dangerous blood clots.

Aug 28 2020

Review for Dr. Kuthiala

This office was pleasant, office staff was very friendly and helpful, the office visit was informational and made you feel at ease.

T. K. Aug 27 2020

Review for Dr. Trent

Dr. Kuthiala is a friendly, warm and caring provider. I am comfortable in her care.

Yvonne Giberson Aug 27 2020

Review for Dr. Kuthiala

Easy to work with, easy to get an appointment

PTW Aug 27 2020

Review for Dr. Pinder

Dr Thomas is personable, caring and an excellent doctor (knowledge, positive and calming bedside manner). Very upbeat and encouraging - just what cancer patients need!

PamK Aug 26 2020

Review for Dr. Thomas

He is patient and very knowledgeable

Aug 26 2020

Review for Dr. Telivala

Very thorough and efficient. Gave excellent tips regarding my future health and info necessary if I have future surgeries. I was made to feel very comfortable and secure. Excellent visit with a very knowledgeable and warm individual. I like her immensely!

C F Howard Aug 25 2020

Review for Dr. Kalmadi

Requested future visits with Dr. Telivala but scheduled with assistant again but do not want to see assistant.

Robert isham Aug 25 2020

Review for Dr. Telivala

Dr Steinberg treated me for dupuytren’s contracture. He was thorough, courteous and answered all of my questions. I was very pleased with both the Dr and his staff through out. I highly recommend Dr Steinberg for any hand issues that he specializes in. I had an excellent experience.

Jack Bliss Aug 25 2020

Review for Dr. Steinberg

Alexus Aug 25 2020

Review for Dr. Watkins

Aug 24 2020

Review for Dr. Rumsey

Coleen Brandon RN Aug 22 2020

Review for Dr. Gopal

Trust her decisions.

Aug 21 2020

Review for Dr. Valente

Dr. Thomas is a very caring doctor. He always inquires about my family life and what I do to stay busy. He is very knowledgeable in his field and has a wonderful bedside manner.

Ernest Tyler (Sam) Aug 20 2020

Review for Dr. Thomas

I was in extreme pain , the stone blocking bile duct and he removed it in no time and we spoke Spanish

Constantino cheuy Aug 20 2020

Review for Dr. Nieto

Has been my oncologist for the past 7 years. Has worked well with me in diagnosis and treatment measures over those years. I’m still here and that says something about his abilities.

Larry Cook Aug 19 2020

Review for Dr. Telivala

Dr. Shugarman is one of the best physicians I’ve encountered. She’s knowledgeable personable caring understanding and a fantastic listener. HIGHLY recommend. I’m not only a patient but a physician myself so fully understand what a difficult job she has and how well she does it.

Andrew Westmoreland Aug 19 2020

Review for Dr. Shugarman

Dr Lee is a friendly, and comfortable to talk to. He explained just what Electrophysiologist does, and then explained what A-Fib is and how it is treated. We left with a good understanding about the issue and at the same time more relaxed too. Thanks Dr Lee.

Alton Brewster Aug 19 2020

Review for Dr. Lee

Flora Aug 18 2020

Review for Dr. Huang

Mark has been my doctor for years and I look forward to seeing him at every appointment! So empathetic, patient, knowledgeable and efficient. I don’t know what I would do without him!

AB Aug 18 2020

Review for Dr. st Lawrence

Catherine Odom Aug 17 2020

Review for Dr. Chataut

Had Hallux Rigidus stage 4. Dr C recommended fusion. His confidence was amazing. I had 3 different Drs opinions and his bedside manner gave me the courage to do this. I'm 7 months post op and have been pain free. Thx Doc!

Carole Crocker Aug 17 2020

Review for Dr. Carrasquillo

Dr. Miller is the best! A good listener and clinically very talented. His staff at all three offices are great and welcoming. When someone is in constant pain and finds a doctor who listens and answers questions, that’s the best!

Sharon Branca Aug 17 2020

Review for Dr. Miller

Best Pulmonary doctor I have had. I have been with her for a good number of years. She has found problems on my lungs even before my oncologist. She is a very caring and thoughtful doctor. I would and have recommended her to my family and best friends.

Caroline Czarnowski Aug 17 2020

Review for Dr. Antonio-Miranda

Regina Hodges Aug 15 2020

Review for Dr. Lee

Aug 15 2020

Review for Dr. Moore

Evelyn Glover Aug 14 2020

Review for Dr. Valente

Beverly Rapaport Aug 14 2020

Review for Dr. Heekin

Dr. Villegas is honest and kind. He explains everything, all options, and possible outcomes. He answers your questions in terms you can understand and never leaves you in a hurry even though he is very busy. He is the best.

Cynthia Cramer Aug 14 2020

Review for Dr. Villegas

Very difficult to work with and requires overly frequent visits.

sk Aug 14 2020

Review for Dr. Pinder

Faye Aug 13 2020

Review for Dr. Henley

Allen Nather Aug 13 2020

Review for Dr. Imray

He is a pleasure to be around, excellent with patients. Very though

Aug 13 2020

Review for Dr. Villegas

Sweet, patient, caring are just a few of Dr. Riddle's characteristics. Love her and would recommend her to anyone who is looking for a doctor that cares about her patients.

Aug 12 2020

Review for Dr. Riddle

Dr. Luke was very kind

Lois H. Aug 11 2020

Review for Dr. Luke

I have always had good experiences with Dr. Tilak, she always explains everything well and makes me feel comfortable.

Aug 11 2020

Review for Dr. Tilak

Dr. Kuthiala demonstrates great concern when I visit for consultation. She is very knowledgeable of her profession and has a wonderful patient demeanor.

Owen Norman Aug 10 2020

Review for Dr. Kuthiala

Location

Baptist Medical Center Jacksonville

800 Prudential Dr, Jacksonville, FL 32207

Frequently Asked Questions

Where is Baptist Medical Center Jacksonville located?

Has Baptist Medical Center Jacksonville won any recent awards from Healthgrades?

Does Baptist Medical Center Jacksonville score well in safety ratings?