Ascension St. Vincent's Riverside Hospital

74%

Patients that would definitely recommend
4% higher than the national average


Ascension St. Vincent's Riverside Hospital is a medical facility located in Jacksonville, FL. This hospital has been recognized for Patient Safety Excellence Award™.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™ (2020)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

2 ratings were worse than expected

3 ratings were better than expected

  • Pressure sores or bed sores acquired in the hospital
  • Acute kidney dysfunction following surgery
  • Accidental cut, puncture, perforation or hemorrhage during medical care

8 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Deep blood clots in the lungs or legs following surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
72%

Patients who gave a rating of 9 or 10
3% higher than the national average

74%

Would definitely recommend
4% higher than the national average

Ascension St. Vincent's Riverside Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%77%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%78%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%62%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%87%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%53%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%62%66%

Ascension St. Vincent's Riverside Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%58%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%69%73%

Providers

Provider Reviews

Margaret Anne Baker Sep 17 2021

Review for Dr. Johnson

Dr. Divine and staff are very caring and friendly.

Sep 17 2021

Review for Dr. Divine

Dr Pilcher ‘s office was great and getting in touch with me, setting up the appointment, and very efficient. He is such a calm, reassuring doctor, spent a lot of time with me & even put HIS Apple Watch on me to check MY. heart. I’d recommend him to anyone & everyone.

B B Milam Sep 17 2021

Review for Dr. Pilcher

John R. Belyea Sep 17 2021

Review for Dr. Cunningham

Absolutely flawless visit - professional staff and Dr Esser is fantastic. He was in the exam room before his assistant had even finished the preliminary notes - I left with an encouraging treatment plan in place. Great provider service.

Sean, Ponte Vedra Sep 16 2021

Review for Dr. Esser

Location

Ascension St. Vincent's Riverside Hospital

1 Shircliff Way, Jacksonville, FL 32204

Frequently Asked Questions

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