NCH Baker Hospital Downtown

63%

Patients that would definitely recommend
7% lower than the national average


NCH Baker Hospital Downtown is a medical facility located in Naples, FL. This hospital has been recognized for America's 250 Best Hospitals Award™, Patient Safety Excellence Award™, and more.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

America's 250 Best Hospitals Award™ (2020, 2019, 2018)

Top 5% in the nation for consistently delivering clinical quality

Patient Safety Excellence Award™ (2020)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Specialty Clinical Quality Awards

America’s 100 Best Hospitals for Cardiac Care Award™ (2020, 2019, 2018)

Superior clinical outcomes in heart bypass surgery, coronary interventional procedures, heart attack treatment, heart failure treatment, and heart valve surgery

America’s 100 Best Hospitals for Critical Care Award™ (2020)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

America’s 100 Best Hospitals for Gastrointestinal Care Award™ (2020, 2018)

Superior clinical outcomes in colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, small intestine surgeries, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis

America’s 100 Best Hospitals for Prostate Surgery Award™ (2020)

Superior clinical outcomes in prostate removal surgery and transurethral resection of the prostate

America’s 100 Best Hospitals for Pulmonary Care Award™ (2020)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

America’s 100 Best Hospitals for Stroke Care Award™ (2020, 2019)

Superior clinical outcomes in the care and treatment of stroke

Cranial Neurosurgery Excellence Award™ (2020, 2019, 2018)

Superior clinical outcomes in cranial neurosurgery

General Surgery Excellence Award™ (2020, 2019, 2018)

Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, and small intestine surgeries

Labor and Delivery Excellence Award™ (2020, 2019, 2018)

Superior clinical care of women during and after childbirth

Neurosciences Excellence Award™ (2020, 2019)

Superior clinical outcomes in stroke care and neurosurgery

Obstetrics and Gynecology Excellence Award™ (2020, 2019, 2018)

Superior clinical outcomes during and after childbirth and in surgeries that treat diseases and conditions of the female reproductive system

America’s 100 Best Hospitals for Spine Surgery Award™ (2019, 2018)

Superior clinical outcomes in back and neck surgeries and spinal fusion procedures

Gastrointestinal Care Excellence Award™ (2019)

Superior clinical outcomes in colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, small intestine surgeries, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis

Pulmonary Care Excellence Award™ (2019)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

America’s 100 Best Hospitals for Coronary Intervention Award™ (2018)

Superior clinical outcomes in coronary intervention procedures (angioplasty with stent)

Stroke Care Excellence Award™ (2018)

Superior clinical outcomes in the care and treatment of stroke

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

4 ratings were better than expected

  • Pressure sores or bed sores acquired in the hospital
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Respiratory failure following surgery
  • Bloodstream infection following surgery

9 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Death following a serious complication after surgery
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
60%

Patients who gave a rating of 9 or 10
9% lower than the national average

63%

Would definitely recommend
7% lower than the national average

NCH Baker Hospital Downtown

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%72%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%70%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%53%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%81%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%43%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%51%66%

NCH Baker Hospital Downtown

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%44%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%60%73%

Providers

Provider Reviews

Christopher R Sep 16 2020

Review for Dr. Johnson

Joseph L Hagerman Sep 15 2020

Review for Dr. Bynum

Elise Giarimoustas Sep 15 2020

Review for Dr. Wasserman

Takes time to explain your condition and treatment options

Sep 15 2020

Review for Dr. Bynum

Sep 15 2020

Review for Dr. Bynum

Dr. Bynum is a great doctor, his table side manner is friendly and funny, which we all need in these days and times!

Kim L Frease Sep 15 2020

Review for Dr. Bynum

Dr. Luna is very helpful with my type 1 Diabetes. And he does appointment from the computer. I appreciate him not lecturing me. The only problem we've had is getting hold of them via phone for appointments etc..

Sep 14 2020

Review for Dr. Luna

The office staff is very efficient and helpful. n Nicole is so kind and expert at diagnosing and treating my concerns...always a positive attitude and informative...Experience always reassuring and correct

Sep 13 2020

Review for Dr. Gauta

Dr. Gates Personally provides care to his patients and his conservative in his approach. He is a wonderful physician

Sep 11 2020

Review for Dr. Gates

MICHAEL F PIZZIMENTI Sep 11 2020

Review for Dr. Stapleton

Dr. Tsai performed the TURP procedure on me. Changed my life. I just wish I had done it many years ago. I was quite comforted by his professionalism. Hed did a good job of explaining both the upsides and downsides of the procedure.

Sep 10 2020

Review for Dr. Tsai

Dr. Carter and staff as usual have been outstanding. I have been going to the clinic since 1993 because of the wonderful doctors and staff at this location. ????

Brian Sep 10 2020

Review for Dr. Carter

I'm very happy with my progress, just six weeks out of ACL repair surgery. I'm walking well with minimal swelling, and virtually no incision marks. Thank you Dr. Guerra and physical therapy staff!!!

Peggy R Sep 10 2020

Review for Dr. Guerra

Barbara F. Sep 10 2020

Review for Dr. Gill

Awesome place, Doctor and staff. ??????

Kevin richards Sep 10 2020

Review for Dr. Carter

Diagnosed prostate cancer and was informative as to my options. Have completed radiation and follow up. Would highly recommend.

Sep 10 2020

Review for Dr. Guttman

Personable, energetic, knowledgeable and willing to take the healing of my foot in stages with no pressure. I think he is just terrific!

Sep 10 2020

Review for Dr. Burmeister

The is the worst patient service I’ve ever had. Waited days for test results-1 1/2 hour waiting times in office-staff no very responsive. What good is a Doctor that doesn’t inform the patient of test results?

Sep 09 2020

Review for Dr. Guttman

Great Dr, dealt with my Previous RK surgery and I am so happy with the results. Great office, professional and efficient! I wouldn’t go anywhere else!

Jane Kinghorn Sep 08 2020

Review for Dr. Ginsberg

L. Murphy Sep 07 2020

Review for Dr. Ornstein

Highly recommend him and his staff for the high level of care they have given me.

Julie Sep 06 2020

Review for Dr. Deleon

The doctor and his team work together to make this intimidating process as easy as possible. Explanations and instructions are clear and understandable. All staff are helpful, caring, and friendly. The business end of the practice is well run.

Michael K. Sep 06 2020

Review for Dr. Goldberg

My rotator cuff surgery was a breeze all due to Dr Goldberg’s surgical techniques and expertise. Very little pain , even immediately after surgery. And now, 6 months later, it’s like I never had a problem to begin with. I can’t recommend him highly enough.

Sharyl Hansen Sep 05 2020

Review for Dr. Goldberg

Great ,very pleased.

Sep 05 2020

Review for Dr. Jastrzebski

Everyone was very nice, and it is nice to be treated well since you are the patient in need of help. Caring, smiling and laughing is good atmosphere for patients. I will continue to come here when my family doctor isn’t available. I was very well taken care of.”

Polish friend Aneta?? Sep 05 2020

Review for Dr. Shields

Francis Kitchener Sep 05 2020

Review for Dr. Dailey

Awesome Decor! He did rotator cuff surgery and my shoulder is wonderful. I had pain at rest before the surgery and now it feels great.

Carol Miller Sep 05 2020

Review for Dr. Greenberg

I think he did a good job on my knee surgery and I really like Dr. Beretta, but I won’t go back if I have to see the rude, offensive woman I saw yesterday.

Virginia Wilson Sep 03 2020

Review for Dr. Beretta

This is my 4th operation with Dr. Schwartz. My wife also had 2 surgeries. I just can't say enough of how awesome the doctor is along with PA Matt and the rest of the team. Thank you to everybody there.

Cliff & Melinda Ramsdell Sep 03 2020

Review for Dr. Schwartz

He was very efficient and helpful with helping get a diagnosis for my dad. Very caring and also has a great team of staff members too.

Sep 01 2020

Review for Dr. Wiesen

Best surgeon ever!

Sandra Wagner Sep 01 2020

Review for Dr. Bynum

This physician is skilled and aggressive.

Michael D’Agostino Aug 31 2020

Review for Dr. Velamakanni

Very informative. Answers your questions. Makes you very comfortable.

Sammie Vann Aug 31 2020

Review for Dr. Bynum

Dr Crane was referred to me by another of my doctors. On my first visit she made me feel comfortable and at ease. She is personable and eases your worries of having surgery. I have recommended her to a few of may friends. Dealing with insurance and the office was easy . Cindy from Naples

Aug 31 2020

Review for Dr. Crane

Dr Wilson and his assistant are out standing. Period!!

Marty Gaccione Aug 28 2020

Review for Dr. Wilson

What I expected - excellence all around. I had an anterior hip replacement 6 weeks ago and feeling great. Would highly recommend Dr. Zehr.

Ellen M. Aug 28 2020

Review for Dr. Zehr

After meeting Doctor, I was confident I made the Right choice. I did my research as he is from NJ my home state.His staff are all so considerate and the Seaside Surgery group were so caring and made me feel relaxed prior to the surgery. Also, Ryan Nelson is a added plus to the staff.

Joan M. Aug 28 2020

Review for Dr. Goldberg

Dr. Jay is the Doctor who saved my husband's life. In a few weeks, I will have surgery with Dr. Jay knowing his competence and skilled talent, I can go into this surgery without hesitation.

Maureen S Aug 27 2020

Review for Dr. Jay

Great Doctor .. straight to point staff great friendly..will recommend.

Christopher steimle Aug 27 2020

Review for Dr. Beretta

excellent

Robert Kelly Aug 27 2020

Review for Dr. Prewitt

Excellent Bedside Manner!

J Aug 27 2020

Review for Dr. Bynum

RJ Aug 26 2020

Review for Dr. Havig

Could not have been better.

Robert B. Aug 24 2020

Review for Dr. Goldberg

Sandy D Aug 24 2020

Review for Dr. Hill III

Rachel Aug 23 2020

Review for Dr. Albeldawi

Fast,efficient, clean,love Mat,and Dr.Swartz.very easy to talk to. Explan everything. Also did a ankle fusion surgery the first time and got it right and Dr.Sanders in Tampa tried 3 times in 4 years and failed to get it right. Four years of extreme suffering for nothing.

Agnes Campagne Aug 22 2020

Review for Dr. Schwartz

Does Dr. Azad accept Medicare ?

Aug 22 2020

Review for Dr. Azad

Dr. Bynum was great rotator cuff surgery went great always feel comfortable talking to him about my concerns.would definitely recommend family and friends to him.

Eileen Demeno Aug 22 2020

Review for Dr. Bynum

Listen and then performs always takes time with his patients. The best

Aug 21 2020

Review for Dr. Gates

The doctor was very thorough and clear and answered all questions

Patricia Lowery Aug 21 2020

Review for Dr. Prewitt

My eye surgery went flawlessly. The staff and Dr. Jastrzbeski / Brennig exceeded my expectation. I am anxiously waiting to have the other eye done.

Scott Lay Sr Aug 21 2020

Review for Dr. Jastrzebski

Dr. Kenneth Plunkitt was most gracious with his time, explaining my prognosis while putting me at ease. The honours he has received are well deserved. In addition, all of the staff that I have encountered over the past year are terrific.

Aug 21 2020

Review for Dr. Plunkitt

Jan H Aug 20 2020

Review for Dr. Woodward

Very professional and knowledgeable.

Aug 20 2020

Review for Dr. Carter

His knowledge of health and nutrition helped me understand how to take care of my body to combat disease. He stays up to date with the current medications and treatments, and also has a great patient/physician bedside manner. That’s hard to come by.

Karen Aug 20 2020

Review for Dr. Javier

I liked Dr Segura. She was very thorough and professional. I felt at ease.

Marie Pedersen Talsness Aug 20 2020

Review for Dr. Segura

I have a broken finger (it's been several months)....My doctor said go see Dr. Gates, he's the best. X-ray, shot and splints and in three days it is already improved. Nice personality, knows what he is doing....great!!

Jim Pierce Aug 20 2020

Review for Dr. Gates

Very professional.

Aug 20 2020

Review for Dr. Jastrzebski

Always a great experience. Dr Schwartz and his PA Matt are extremely knowledgeable and provide answers any and all questions a patient may have. There is minimal wait time and the staff is very pleasant and friendly.

Cory Andrews Aug 20 2020

Review for Dr. Schwartz

I’m very dissatisfied my husband visit him and he don’t have the capability. To make and examen for the Covid .and call him many time because it was the primary doctor And He ignore mi doctor like that’s is not helpful .??

None Aug 19 2020

Review for Dr. Poling

Louis S. Herkalo Aug 19 2020

Review for Dr. Wilson

Excellent Surgeon

Aug 19 2020

Review for Dr. Dailey

Dr. Gates took his time, answered my questions, and recommended treatment plan. His office staff are friendly and helpful.

Aug 19 2020

Review for Dr. Gates

He is excellent ! Did my shoulder repair & carpal tunnel in December 2018 which turned out great! Has taken care of my husband for 30 years! We wouldn’t go anywhere else for our shoulder or hand needs!

Tuna Rices Aug 19 2020

Review for Dr. Gates

He's my "Miracle Worker" He has helped me more than I could ever explain. Additionally, he has a phenomenal staff who is always willing to assist with patient's matters. I recommend him to anybody who needs treatment in the areas that he covers.

Sandy Bruzzese Aug 18 2020

Review for Dr. Greene

Great professional and complete exam.

Aug 18 2020

Review for Dr. Carter

No waiting! Everyone very pleasant. Dr. Schwartz and his team very knowledgeable and accommodating to my schedule for surgery.

Linda Baird Aug 18 2020

Review for Dr. Schwartz

Dr Jeremy Schwartz’ team of administrative and medical professional staff are outstanding. Dr Schwartz and his PA Matt rate off the chart in every possible category.

Aug 18 2020

Review for Dr. Schwartz

Aug 17 2020

Review for Dr. Stanciu

Amazing Doctor. Old school. Remember when Doctors sat down with you in a small practice? You get to know the medical staff in the office who don’t come and go like the wind? I feel like my health is in the most capable hands!!

Laurie Smith Aug 16 2020

Review for Dr. Finan

Very thorough. Took his time. This was an annual checkup and there were no changes from previous visits. Office protocols were professional and easy to follow. Angel, the technician, also did a great job. He is a real asset to this practice.

Anthony Kennedy Aug 15 2020

Review for Dr. Jastrzebski

Yes Dr. Gates is the best. Very professional.

Anne M Linquata Aug 15 2020

Review for Dr. Gates

Charles P. Aug 15 2020

Review for Dr. Goldberg

Aug 15 2020

Review for Dr. Magardino

Yes but its a problem making an appointment with his staff to get into see him.

Aug 14 2020

Review for Dr. Greenberg

He was kind, easy to talk to and very informative.

Samantha Getman Aug 14 2020

Review for Dr. Bynum

Great Doctor. He goes above and beyond to explain everything he is doing and every medication suggested or prescribed. Highly recommend!

Aug 14 2020

Review for Dr. Wang

Dr. Goldberg’s new shoulder replacement procedure was very successful for me. I was surprised that the level of pain in this procedure was very low. It has been over two years now and my shoulder feels great. I would highly recommend Dr. Goldberg for this procedure.

Gail R. Aug 14 2020

Review for Dr. Goldberg

Muy profesional lo recomiendo

Aug 14 2020

Review for Dr. Bustamante

High level of care & responsiveness

Aug 14 2020

Review for Dr. Joyner

Shoulder replacement with his innovative implants produce no pain & a faster recovery time.

Gayla B. Aug 14 2020

Review for Dr. Goldberg

Dr Greenberg was very thorough.

Aug 12 2020

Review for Dr. Greenberg

2 surgeries about a year apart. First was successful repair to torn labrum in hip. A year later was rotator cuff/biceps repair which 6 months later I am 99% back to normal. Thanks Dr. Bynum!

Nancy Marie Aug 12 2020

Review for Dr. Bynum

He has the best bed side manners, explains in detail about procedures and options.

Barbara B Becker Aug 11 2020

Review for Dr. Bynum

Dr Tsai was thorough and accurate in diagnosing my condition. He recommended Bladder Surgery, which was successful in treating my condition. He clarifies all options in a personable discussion. An excellent Urologist.

Aug 11 2020

Review for Dr. Tsai

David V. - Bonita Springs Aug 11 2020

Review for Dr. Bertram

Professional experience and would recommend Dr. Gates to others!

Aug 11 2020

Review for Dr. Gates

It never stops amazing me how efficiently this office is ran. Every Drs office should take some lessons from these true professionals

Rosemary Steadman Aug 11 2020

Review for Dr. Schwartz

Very competent examination and treatment for hand wound. Kind and caring office staff on all my encounters. Dr Gates is well trained and a focus, expertise, and experience with hand surgery.

Steven Preston MD Aug 09 2020

Review for Dr. Gates

She is the best. Ignore the complainers. I have been a patient for ten years and she treated some serious issues.

BTV Aug 09 2020

Review for Dr. Davidson

Cheryl Willett Aug 08 2020

Review for Dr. Klausner

Dr Bynum was an awesome surgeon and a pleasant person to deal with through my recent shoulder surgery. Very knowledgeable and fought for my surgical need during the times of cancellations due to the pandemic.

Gerri Aug 08 2020

Review for Dr. Bynum

Dr. Bynum performed a right knee scope on my tore meniscus and couldn’t be happier with the outcome. He and his staff were nothing but professional and definitely made you feel at ease about the procedure they performed.

Aug 08 2020

Review for Dr. Bynum

Dr Bynum and staff are the BEST! He is the best when it comes to giving a shot. I would have total confidence if I need more.

Aug 08 2020

Review for Dr. Bynum

Dr. Bynum explained how long it would take for me to have strength and range of motion of my right arm and advised that my recovery was better than expected which was very encouraging. He accurately predicted how my recovery was progressing which was very reassuring.

Hunter Collins Leake III Aug 08 2020

Review for Dr. Bynum

Dr. McClean is an excellent doctor. He great bedside manner. Truly a caring doctor.

Stephanie Beckwith Aug 08 2020

Review for Dr. McLean

Location

NCH Baker Hospital Downtown

350 7th St N, Naples, FL 34102

Frequently Asked Questions

Where is NCH Baker Hospital Downtown located?

Has NCH Baker Hospital Downtown won any recent awards from Healthgrades?

Does NCH Baker Hospital Downtown score well in safety ratings?