NCH Baker Hospital Downtown

63%

Patients that would definitely recommend
7% lower than the national average


NCH Baker Hospital Downtown is a medical facility located in Naples, FL. This hospital has been recognized for America's 250 Best Hospitals Award™, Patient Safety Excellence Award™, and more.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

America's 250 Best Hospitals Award™ (2020, 2019, 2018)

Top 5% in the nation for consistently delivering clinical quality

Patient Safety Excellence Award™ (2020)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Specialty Clinical Quality Awards

America’s 100 Best Hospitals for Cardiac Care Award™ (2020, 2019, 2018)

Superior clinical outcomes in heart bypass surgery, coronary interventional procedures, heart attack treatment, heart failure treatment, and heart valve surgery

America’s 100 Best Hospitals for Critical Care Award™ (2020)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

America’s 100 Best Hospitals for Gastrointestinal Care Award™ (2020, 2018)

Superior clinical outcomes in colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, small intestine surgeries, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis

America’s 100 Best Hospitals for Prostate Surgery Award™ (2020)

Superior clinical outcomes in prostate removal surgery and transurethral resection of the prostate

America’s 100 Best Hospitals for Pulmonary Care Award™ (2020)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

America’s 100 Best Hospitals for Stroke Care Award™ (2020, 2019)

Superior clinical outcomes in the care and treatment of stroke

Cranial Neurosurgery Excellence Award™ (2020, 2019, 2018)

Superior clinical outcomes in cranial neurosurgery

General Surgery Excellence Award™ (2020, 2019, 2018)

Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, and small intestine surgeries

Labor and Delivery Excellence Award™ (2020, 2019, 2018)

Superior clinical care of women during and after childbirth

Neurosciences Excellence Award™ (2020, 2019)

Superior clinical outcomes in stroke care and neurosurgery

Obstetrics and Gynecology Excellence Award™ (2020, 2019, 2018)

Superior clinical outcomes during and after childbirth and in surgeries that treat diseases and conditions of the female reproductive system

America’s 100 Best Hospitals for Spine Surgery Award™ (2019, 2018)

Superior clinical outcomes in back and neck surgeries and spinal fusion procedures

Gastrointestinal Care Excellence Award™ (2019)

Superior clinical outcomes in colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, small intestine surgeries, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis

Pulmonary Care Excellence Award™ (2019)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

America’s 100 Best Hospitals for Coronary Intervention Award™ (2018)

Superior clinical outcomes in coronary intervention procedures (angioplasty with stent)

Stroke Care Excellence Award™ (2018)

Superior clinical outcomes in the care and treatment of stroke

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

4 ratings were better than expected

  • Pressure sores or bed sores acquired in the hospital
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Respiratory failure following surgery
  • Bloodstream infection following surgery

9 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Death following a serious complication after surgery
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
60%

Patients who gave a rating of 9 or 10
9% lower than the national average

63%

Would definitely recommend
7% lower than the national average

NCH Baker Hospital Downtown

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%72%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%70%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%53%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%81%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%43%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%51%66%

NCH Baker Hospital Downtown

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%44%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%60%73%

Providers

Provider Reviews

He has the best bed side manners, explains in detail about procedures and options.

Barbara B Becker Aug 11 2020

Review for Dr. Bynum

Dr Tsai was thorough and accurate in diagnosing my condition. He recommended Bladder Surgery, which was successful in treating my condition. He clarifies all options in a personable discussion. An excellent Urologist.

Aug 11 2020

Review for Dr. Tsai

David V. - Bonita Springs Aug 11 2020

Review for Dr. Bertram

Professional experience and would recommend Dr. Gates to others!

Aug 11 2020

Review for Dr. Gates

It never stops amazing me how efficiently this office is ran. Every Drs office should take some lessons from these true professionals

Rosemary Steadman Aug 11 2020

Review for Dr. Schwartz

Very competent examination and treatment for hand wound. Kind and caring office staff on all my encounters. Dr Gates is well trained and a focus, expertise, and experience with hand surgery.

Steven Preston MD Aug 09 2020

Review for Dr. Gates

She is the best. Ignore the complainers. I have been a patient for ten years and she treated some serious issues.

BTV Aug 09 2020

Review for Dr. Davidson

Cheryl Willett Aug 08 2020

Review for Dr. Klausner

Dr Bynum was an awesome surgeon and a pleasant person to deal with through my recent shoulder surgery. Very knowledgeable and fought for my surgical need during the times of cancellations due to the pandemic.

Gerri Aug 08 2020

Review for Dr. Bynum

Dr. Bynum performed a right knee scope on my tore meniscus and couldn’t be happier with the outcome. He and his staff were nothing but professional and definitely made you feel at ease about the procedure they performed.

Aug 08 2020

Review for Dr. Bynum

Dr Bynum and staff are the BEST! He is the best when it comes to giving a shot. I would have total confidence if I need more.

Aug 08 2020

Review for Dr. Bynum

Dr. Bynum explained how long it would take for me to have strength and range of motion of my right arm and advised that my recovery was better than expected which was very encouraging. He accurately predicted how my recovery was progressing which was very reassuring.

Hunter Collins Leake III Aug 08 2020

Review for Dr. Bynum

Dr. McClean is an excellent doctor. He great bedside manner. Truly a caring doctor.

Stephanie Beckwith Aug 08 2020

Review for Dr. McLean

Septuagenarian Couple Aug 08 2020

Review for Dr. Drew

Very easy to understand. Great bedside manor.

Dan Duffek Aug 08 2020

Review for Dr. Bynum

Aug 08 2020

Review for Dr. Bynum

Dr. Bynum is a fantastic surgeon. I could not be happier with my shoulder repair.

Aug 08 2020

Review for Dr. Bynum

Always professional and great care.

David Murray Aug 08 2020

Review for Dr. Bynum

First class optometrist from start to finish. I feel like a had a thorough eye exam in a professional setting. Solid employee team, too!

Michael Schindler Aug 07 2020

Review for Dr. Jastrzebski

Very personable and clearly explained everthing

Aug 07 2020

Review for Dr. Gauta

Aug 06 2020

Review for Dr. Lebhar

Doctor Guerra has repaired both my shoulders over the course of several years. He is very through, competent and has a great bedside manner.

John Scaduto Aug 06 2020

Review for Dr. Guerra

I have known Dr Rivera for over 20 years. She is always the 1st professional o refer to for testing. She has years of experience and is very professional

JoAnn Blumenthal Aug 06 2020

Review for Dr. Rivera

M Aug 06 2020

Review for Dr. Ross

Excellent physician and always professional!

Nestor Popowych Aug 06 2020

Review for Dr. Jastrzebski

Sadly I've been through this a lot and this is by far the best office staff and friendly I've ever encountered!! Thanks so much! :)

Patti Liebing Aug 05 2020

Review for Dr. Joyner

Very thorough and informative

Aug 05 2020

Review for Dr. Jastrzebski

I was very pleased with my first meeting with Dr. Kohn. He met my expectations. Gave me a thorough physical and made some useful recommendations. I am glad to have found a doctor with his knowledge and experience.

Aug 05 2020

Review for Dr. Kohn

Very professional office staff; everyone is friendly and attentive. Dr. Carter saw my wife and I and we both were very pleased with the level of service. It is hands down compared to the last eye clinic we went to.

John Hunter Aug 04 2020

Review for Dr. Carter

Dr. Wilson listens and shows concern for my well-being.

Joe Palella Aug 04 2020

Review for Dr. Wilson

Sherline Aug 04 2020

Review for Dr. Ginsberg

Dr. Polling is an amazing care giver. He listens, he understands, and helps me make informed decisions regarding my care.

Aug 03 2020

Review for Dr. Poling

Gisele Candito Aug 02 2020

Review for Dr. Hiester

She is amazing. She is very through. She doesn’t rush you and gives you excellent information. She is the best doctor I’ve ever had!

Colleen Westlove Aug 01 2020

Review for Dr. Poling

The entire visit went well. Front staff was very pleasant and the Doctor was very informative, made me feel comfortable asking questions. Found the Entire experience to be top notch. Thank you.

Andre Melendez Aug 01 2020

Review for Dr. Bynum

Jul 30 2020

Review for Dr. Gerber

I had heard this was a tough surgery. Other than one day of severe pain, post surgery, the recovery was relatively pain free. my should is doing great just under six weeks post op. i would highly recommend Dr. Goldberg ...especially for shoulder surgery.....

Anonymous Jul 29 2020

Review for Dr. Goldberg

Everything moves like clockwork but never rushed

Jul 28 2020

Review for Dr. Gates

Dr. Bertram is the best of the best. I had a total knee replacement 6/2/20 and was back to normal in less than 6 weeks with minimal pain. I highly recommend him.

Jul 27 2020

Review for Dr. Bertram

Dr. Josephson was very helpful in caring for my elderly father that can be stubborn about visiting doctors. My father loved him and we will definitely be going back for future visits.

Registered Nurse Jul 25 2020

Review for Dr. Josephson

The staff is always caring and professional.

Jul 24 2020

Review for Dr. Gauta

my doctor Nancy i love her she is a doctor that listing

Jul 24 2020

Review for Dr. Tejedor-Velilla

I have been with Dr. Beretta since 2008. I have arthritis in my hips and shoulders. He has always suggested the correct treatments. Soon I will need hip replacement. He is one of the most experienced and best surgeons in his field and I will trust him to do my surgery.

Soraya Ahmed Jul 24 2020

Review for Dr. Beretta

As always I had an excellent experience with Dr. Levine.

Dennis Hurley Jul 24 2020

Review for Dr. Levine

Very professional great bedside manners and explained everything about the procedure

Jul 23 2020

Review for Dr. Gates

Al Russo, Naples Florida Jul 22 2020

Review for Dr. Bertram

Dianne F. Jul 22 2020

Review for Dr. Zehr

Great Dr

Jul 21 2020

Review for Dr. Bynum

C Richard Swanson Jul 21 2020

Review for Dr. Levine

Dr. Schwartz and Staff are highly competent.

Cindy W Jul 20 2020

Review for Dr. Schwartz

Dr. Gauta takes time with you, answers all your questions. He is very knowledgeable and I respect his opinion dry much!

Jul 20 2020

Review for Dr. Gauta

Dr Swartz is pretty outstanding. He listens to you,and corrects my issues!

Cindy Carlson Jul 19 2020

Review for Dr. Schwartz

I was treated with compassion, kindness and expert medical expertise by Dr. Zehr and his staff. I cannot recommend them enough and thank them all for giving me my life and mobility back.

Patti Sawyer Jul 18 2020

Review for Dr. Zehr

Rick Jul 18 2020

Review for Dr. Woodward

Really liked this Ortho. Staff was good as well. Would definitely recommend.

Linda Wilson Jul 18 2020

Review for Dr. Parent

Dr. Berlie and his entire staff were professional, competent and courteous. Entrusting your eyes to anyone is not easy, but I have no reservations about recommending Dr. Berlie!

Charles Jeffrey Jul 17 2020

Review for Dr. Berlie

Love this doctor..

Stacy -ann S Gordon Jul 17 2020

Review for Dr. Dounchis

Made an appointment saw Melissa, Dr Portu’s Nurse Practitioner. She is amazing. The staff was wonderful. Looking forward to meeting with Dr. Portu on another visit. So happy I decided to go there.

Julie Zirgibel Jul 17 2020

Review for Dr. Portu

Jackie P. Jul 17 2020

Review for Dr. Meckstroth

Elizabeth Courtenay Jul 16 2020

Review for Dr. Warner

The doctor and his staff are superb! They took great care of me! They cured two long standing problems!

Jul 15 2020

Review for Dr. Gauta

Jul 14 2020

Review for Dr. Gill

Wonderful. Dr. Gill is highly qualified and also a wonderful person. The best of both worlds.

Joe Jul 14 2020

Review for Dr. Gill

Dr Abbay is the best. Very professional, listens to your concerns. Follow up care is outstanding. Super helpful staff.

Sergio Jul 14 2020

Review for Dr. Abbay

Gigi Jul 13 2020

Review for Dr. Howard

Sara Ross Jul 13 2020

Review for Dr. Poling

Excellent

Jul 12 2020

Review for Dr. Gauta

First appointment and I was very pleased. All questions were thoroughly answered. Staff was great!

Jul 12 2020

Review for Dr. Gauta

Family physician for 6 years

L P Jul 11 2020

Review for Dr. Essert

First time seeing Dr. Kunal Suryawala for my procedure was very helpful and explained the medication needed. I was nervous about having to get this done, but he was very nice, calm, professional in his work ethic. I would recommend him to other people.

Linda Royer Jul 11 2020

Review for Dr. Suryawala

Very professional and listens to the concerns of the patient. No waiting around.

Bill McCahill Jul 11 2020

Review for Dr. Ginsberg

Dr Abbay is the best. Very professional, listens to your concerns. Follow up care is outstanding. Super helpful staff.

Sergio Jul 11 2020

Review for Dr. Abbay

The most attentive, thorough and caring Doctor you will find. Does NOT shove you in and out.

Raquel Jul 11 2020

Review for Dr. Abbay

Amazing human being and brilliant physician! Both my husband and I love Dr. Albeldawi.

Connie S Jul 10 2020

Review for Dr. Albeldawi

Dr. Gates is the best hand surgeon! He has done several surgeries and treated a broken wrist for me all with great results! He is personable as well as professional. Highly recommended!

Joanie Tischler Jul 09 2020

Review for Dr. Gates

Dr. Eichten had the patience and understanding to wait for me to ask for the reverse shoulder replacement. He did a fantastic job. I need my other shoulder done. Not going to wait long for him to decide to operate on that one. Thank you Dr. Eichten and your staff IH and In office.

Lynn Tutton Jul 09 2020

Review for Dr. Eichten

Sharon Jul 09 2020

Review for Dr. Gardner

Great Doctor, nice staff, great PT group!

B. Lorry Jul 08 2020

Review for Dr. Joyner

Mary McGrath Jul 08 2020

Review for Dr. Goodwin

Pleased with courteous and friendly staff. Dr Gates took time to explain my options clearly and I did not feel rushed . Would not hesitate to recommend to anyone

Carol G Jul 08 2020

Review for Dr. Gates

Dr. Tsai diagnosed me with bladder cancer and completed surgery and out of the hospital in one week. Dr. Tsai was very through and continues to be reviewing my recovery on a regular scheduled basis.

Jul 07 2020

Review for Dr. Tsai

Extremely satisfied

Rosalyn Barrett b Jul 07 2020

Review for Dr. Calcagni

Patricia Shelton Cook Jul 06 2020

Review for Dr. Worden

Dr seemed rushed. It was the end of the day so maybe that explains it.

Jul 03 2020

Review for Dr. Carter

Mindee W. Jul 03 2020

Review for Dr. Zehr

Dr. Prabakaran is an outstanding physician specialist. He took all the time to explain options and provide advice. I give him the strongest recommendation

Jul 03 2020

Review for Dr. Prabakaran

Dr. Kamerman is very thorough and empathic. He spends as much time as the patient needs and wait time for appointments is very short.

Jul 03 2020

Review for Dr. Kamerman

Dr Gamouras has taken excellent care of a close family friend for many years. He is treating him like a brother and fighting for treatments other Doctors are unwilling to try. We are forever grateful for his care and dedication to my theo <3

Tatiana Gatis Jul 02 2020

Review for Dr. Gamouras

Sheila Wilkerson Jul 02 2020

Review for Dr. Jastrzebski

Dr. Wilson is very knowledgeable regarding the treatment of migraines. I have suffered from this debilitating affliction for over years. I would suffer almost days out of the month, i am now virtually headache free.

Patty B Jul 02 2020

Review for Dr. Wilson

From first visit to yesterday’s final cataract surgery the staff and Dr. Brinnig and right down to the driver that drove me to and from the office the day of my procedures were professional, courteous and were willing to answer all my questions. I will recommend Dr. Brinnig to family and friends.

Jul 02 2020

Review for Dr. Jastrzebski

The exam was very thorough. Pleased with the service.

Jul 02 2020

Review for Dr. Berlie

Very happy with Dr. Schwartz and all those working with him. Great atmosphere to be around, very positive!

Dennis Samblanet Jul 01 2020

Review for Dr. Schwartz

Was calm and collected easy to communicate with Jm

Joseph Jul 01 2020

Review for Dr. Jastrzebski

My appointment was on time as scheduled, Doctor and staff very Professional, friendly and knowledgeable. I Was comfortable with the way everything was handled ----All Plusses ...... Administrative review, X-ray's Doctors review and procedure.

H Stave Jun 30 2020

Review for Dr. Gates

My first visit with Dr. Bynum and it was great. Explains everything to you in a way you can understand and very patient.

Jun 29 2020

Review for Dr. Bynum

Location

NCH Baker Hospital Downtown

350 7th St N, Naples, FL 34102

Frequently Asked Questions

Where is NCH Baker Hospital Downtown located?

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