Backus Hospital

67%

Patients that would definitely recommend
3% lower than the national average


Backus Hospital is a medical facility located in Norwich, CT. This hospital has been recognized for Patient Safety Excellence Award™.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™ (2019)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

12 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
66%

Patients who gave a rating of 9 or 10
3% lower than the national average

67%

Would definitely recommend
3% lower than the national average

Backus Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%80%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%80%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%62%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%89%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%55%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%64%66%

Backus Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%47%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%73%73%

Providers

Provider Reviews

I've only been to Dr. Pierce once to establish care. She went above and beyond taking the time to hearing my concerns. Never felt rushed or just a number.

Beth Ann Sep 25 2021

Review for Gabrielle Pierce

I felt very comfortable with Dr. Kane. He was very informative and encouraged any questions that I may have had. He called me the very day of my test results and explained everything to me. Thank you Dr. Kane. yes I would recommend him to others. Miriam R. Uncasville, Ct

Sep 25 2021

Review for Dr. Kane

Dr. Kwon always takes time to listen to all you have to say.

Sep 24 2021

Review for Dr. Kwon

Great Doctor, He one of if not the only Doctor in ct. or New England who could have preformed my left hip revision. I even when to Mass General and they were incompetent to do my surgery.

Bob Schlink Sep 24 2021

Review for Dr. Stanat

He checked my thoroughly when NO ONE else would listen to me and he very well could have saved my life!

Maggie Sep 22 2021

Review for Dr. Kalla

Location

Backus Hospital

326 Washington St, Norwich, CT 06360

Frequently Asked Questions

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