Backus Hospital

68%

Patients that would definitely recommend
2% lower than the national average


Backus Hospital is a medical facility located in Norwich, CT. This hospital has been recognized for Patient Safety Excellence Award™.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™ (2019, 2018)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

12 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
65%

Patients who gave a rating of 9 or 10
4% lower than the national average

68%

Would definitely recommend
2% lower than the national average

Backus Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%78%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%80%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%62%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%88%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%50%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%63%66%

Backus Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%52%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%77%73%

Providers

Provider Reviews

Gordon B. Reddick Aug 07 2020

Review for Jeffrey O'Connor

I find dr Carseli to be very professional. My visits are always good and he is very informative. He is always willing to address any and all of my concerns. I’ve been with him for about 5 years I myself won’t go to someone else. My opinion is that he is the best at what he does.

J baton Aug 03 2020

Review for Dr. Carseli

Very attentive and patient??

Noemi Hernandez Aug 01 2020

Review for Dr. Haman

Scott B. Jul 31 2020

Review for Dr. Young

excellent and very smart doctor - best urologist I have seen

Jul 29 2020

Review for Dr. Stein

She was kind and thorough.

J Christensen Jul 25 2020

Review for Adriana Godfrey

Jul 21 2020

Review for Dr. Tischer

Dr. Scheiber is informed and has a manner that demonstrates concern and interest in the patient. He’s patient with my many questions. He explains clearly and treats me like I am an intelligent person.

Jul 21 2020

Review for Dr. Scheiber

Jul 08 2020

Review for Dr. Smith

Simply the best. I went to others for ailments; nothing improved. Then when I went to Dr. Levine all my problems were so much less. A great Doctor,

Ed Heffernan Jul 06 2020

Review for Dr. Levine

Very knowledgeable, kind and caring.

Jeannie S Jun 29 2020

Review for Kathi Karp

Dominik Koelmel Jun 26 2020

Review for Dr. Tandon

Jacqueline Sahadi Jun 25 2020

Review for Dr. Pilzek

He took out my wisdom teeth he was the best!!!

Jun 24 2020

Review for Dr. Martin

Dr Gregory Lesnik and his staff were very helpful with regard to our recent visit. Very knowledgeable, kind, professional, markedly helped improve hearing - Dr G even listens!

Grateful Patient Jun 23 2020

Review for Dr. Lesnik

He’s very condescending. Unprofessional, lack of bedside manner has no empathy for his patients. Would not recommend him to anyone. In fact run find a different doctor immediately.

Jun 20 2020

Review for Dr. Rajkumar

Spent the necessary time to let me know what he could do and did exactly what he said. Phenomenal doctor and produced results beyond my expectations. Planning next event now....

Gary Jun 14 2020

Review for Dr. Martin

The staff is very efficient and knowledgeable, but needs to try to be more friendly to patients

Jun 11 2020

Review for Dr. Colina-Biscotto

The guy is retired

Voltron Jun 09 2020

Review for Dr. Friedman

Kathy Nobles Jun 06 2020

Review for Dr. Tinklepaugh

Great doctor very personable and he knows what he’s doing

Ralph D YeawHopkins Jun 04 2020

Review for Dr. Bradbury

JLR Jun 02 2020

Review for Dr. Palkar

Good bedside manners , efficient and to the point. Treats my mother for COPD. Answered my questions by phone when I was unable to come for her appointment once.

Jun 02 2020

Review for Dr. Gupta

Linda Basilick May 29 2020

Review for Dr. Kroll

May 27 2020

Review for Dr. Mirecki

Saw the doctor for pneumonia and was satisfied with the treatment offered and time spent answering my questions

May 26 2020

Review for Dr. Gupta

Explained me everything in detail , I ended our meeting satisfied

Daniel Rutz May 21 2020

Review for Dr. Gupta

I am very grateful for Dr. Hornyaks' patience, and his willingness to spend a grate deal of time with me.

May 20 2020

Review for Dr. Hornyak

Extremely detailed visit I appreciated the time that was spent in explaining the surgical procedure I will need.

May 20 2020

Review for Dr. Hornyak

Good overall experience with the doctor

Edgar Fraijo May 15 2020

Review for Dr. Gupta

Carolyn Rablen May 15 2020

Review for Dr. Stanat

Only if I could give a fat zero. Poor all around. Run when you see her name.

Karen May 14 2020

Review for Dr. Weinberger

Actually cares for my disease and well being. Does not sugar coat, have recommended to my my brother with COPD

Russ Graham May 13 2020

Review for Dr. Gupta

Smart doctor , saved my life twice in the ICU

May 13 2020

Review for Dr. Gupta

Dr Gupa diagnosed my pneumonia with an ultrasound in his office and did not have to go to Backus for X RAY. Gave me antibiotic which took care of it

May 11 2020

Review for Dr. Gupta

My doctor for asthma. He recommended a shot for it when nothing else was working and it did wonders. Completely changed my life. Have not used my asthma pump in months

May 11 2020

Review for Dr. Gupta

Dr. Baksh is friendly and attentive. Our whole family sees him, and he has always taken the absolute best care of all of us.

Heather M Gilbert May 11 2020

Review for Dr. Baksh

Dr. Cherry was able to help me when others would not and I am eternally grateful for the care I received. His bedside manner and compassion for a patient is truly wonderful. I feel fortunate to have been treated by him for nearly a year.

Jewett City May 11 2020

Review for Dr. Cherry

Televisit with Dr. Phelan

Amy May 09 2020

Review for Dr. Phelan

Pfizer Executive May 08 2020

Review for Dr. Telsey

I was sorry to see that Dr. Cambridge retired. He was the best orthopedic surgeon I ever had. Good luck Doc and catch some fish.

Steven Smith May 05 2020

Review for Dr. Cambridge

My doctor for lung fibrosis . He also performed my procedure in Norwich when I was told I would have to go to Hartford for it by a different doctor. I am very satisfied by the doctor and his staff

May 04 2020

Review for Dr. Gupta

Dr Gupta is both my/ wife's pulmonologist. We trust his judgment explicitly. He has provided excellent care for both of us in the hospital and office as well

May 03 2020

Review for Dr. Gupta

Very rude doctor. Hurt my son during the exam, and disregarded all of my concerns. He was very short with me and my son, and didn’t fully explain what he was doing. He was unclear about how long the healing process would be and brushed off every one of my questions. Would not recommend.

Apr 29 2020

Review for Dr. Wei

Dr Ankit Gupta takes care of my mother for lung issues. She does not speak English and I often translate for her via phone. Despite a busy office, he never felt her rushed. He is patient and provides great care for her lung issues

Apr 28 2020

Review for Dr. Gupta

I see Dr G for my COPD. He is thoughtful and compassionate. Office wait time could be less

Gerald Johnson Apr 25 2020

Review for Dr. Gupta

Apr 23 2020

Review for Dr. Lacerte

Started seeing Dr. Deponte after retirement from military. He has been my PC since 1994 and I couldn't be happier. He saved my life and has been a great doctor. Took time to see me without an appointment when my wife was diagnosed with cancer. Great sense of humor. Listens and cares.

Apr 22 2020

Review for Dr. Deponte

This doctor only schedules appointments based on a set of criteria, but does not attend to the patient's emergent symptoms or limitations.

L Apr 18 2020

Review for Dr. Yang

We are lucky to have Dr Gupta in Norwich. I was able to get my procedure done locally which was convenient

Debra Hornyak Apr 15 2020

Review for Dr. Gupta

I credit Dr Gupta with saving my life . Appointments are never rescheduled and wait time is minimal

Apr 15 2020

Review for Dr. Gupta

Forgetful; Takes days to do prescriptions; Not thorough; Does not spend enough time with patients; Does not fully explain, if at all, results from tests.

Apr 14 2020

Review for Dr. Habashy

My father had visited Dr Ciccone due to an extreme case of Shingles... Dr Ciccone showed my father respect and dignity during the visit. Patience was also shown to the family while we took notes.

John T. Apr 08 2020

Review for Dr. Ciccone

Knowledgeable, compassionate, good bedside manners

SH Apr 07 2020

Review for Dr. Regan

I have been a long time patient of Dr. Qureshi's and have been very satisfied with his care.

Apr 06 2020

Review for Dr. Qureshi

Apr 04 2020

Review for Dr. Stuart

Sandi M Apr 03 2020

Review for Dr. Casey

He is a thorough and kind doctor. Up to date with the latest medical data and treats you the old-fashioned way, like part of the family.

Robert Joseph Goga Mar 24 2020

Review for Dr. Deutsch

Andrew Samson Mar 21 2020

Review for Dr. Marshall

Excellent doctor. Great bedside manner. Would highly recommend.

Kathleen B. Mar 20 2020

Review for Dr. Young

Doesn't listen....more concerned with pushing medication even if patient doesn't want to do it...experimental.

Mar 20 2020

Review for Dr. Gupta

Worst experience ever he doesn’t care about your pain or explain anything at all to you. He rushes and didn’t even examine me or try to get my MRI report from my dr. Don’t see him!

Mar 07 2020

Review for Adam Riso

I really don't like leaving bad reviews but others should be warned. She just doesn't have a good grasp on some of the full spectrum of treatments available to patients diagnosed with prostate cancer.

Mar 04 2020

Review for Dr. Leung

Dr.Thoms did a revision surgery for a botched knee replacement, I have my life back. So understanding and professional.

Lynda in Westerly, RI - Mar 01 2020

Review for Dr. Thoms

Dr Bulgaro is a knowledgeable, compassionate physician. She took so much time to be sure I understood everything about my cancer and the treatment options. I highly recommend her to anyonecwiith breast cancer.

E B D Feb 29 2020

Review for Dr. Bulgaru

Dr. Montanye was very knowledgeable and thorough. He listened to me closely and answered all of my questions in detail. I would definitely recommend him.

Feb 28 2020

Review for Dr. Montanye

william minik Feb 27 2020

Review for Dr. Healy

Feb 26 2020

Review for Dr. Grosberg

Very thorough, a family member met him while in the hospital and soon everyone was going to see him.

Feb 22 2020

Review for Dr. Dabdoub

Excellent bedside manner and very knowledgeable. She did an excellent job with my surgery. I would highly recommend her.

Nora Walden Feb 21 2020

Review for Dr. Mathews

Not good. No bedside manners. Did not introduce herself. Talked down to you. Sad she is a dr.

Patient Feb 21 2020

Review for Dr. Donahue

She’s great! She was very thorough and attentive, spent a long time with me during my visit and listened to all of my complaints. She is a very kind and welcoming provider!!! I definitely recommend her as a primary care provider!

Feb 15 2020

Review for Adriana Godfrey

Cheryl Tucker in Waterford, CT - Feb 12 2020

Review for Dr. McLean

Wish I could 0 star recommend, how dare this ‘Dr’ throw out a random CANCER diagnosis to a NEW PATIENT??? HELLO MEDICAL REVIEW BOARD! Worse ‘Dr’ I have EVER SEEN.

Dissatisfied Consumer Feb 06 2020

Review for Dr. Abella

Initial visit. Thorough and polite. Took notes, seemed to genuinely care. Did not rush, listened and asked questions. Pleasant and professional.

Feb 06 2020

Review for Dr. Campos

Dr.pagnozzi is a good Doctor. Explained my surgery and information I needed. Surgery went well and recovering.

Carol Feb 04 2020

Review for Dr. Pagnozzi

My procedure was performed by Dr G. He was meticulous and put my mind at ease . Office staff was also helpful

LM Feb 03 2020

Review for Dr. Gupta

Dr Sang is a very personable and professional physician. He takes the time to explain procedures and answer questions. I trust him completely and respect his opinions. I feel fortunate to have him as my physician.

Feb 01 2020

Review for Dr. Sang

I've been a patient of Dr. Noaman's for several years. He is always pleasant, kind, and thorough. If I have an issue with medication, Dr. Noaman, he will work with me to find a better fit and follow up with me in 4-6 weeks.

Heather Jan 30 2020

Review for Dr. Noaman

Dr Kackielo pays attention to my concerns. She has a wide range of knowledge, but refers to a specialist when she feels it necessary. She also follows what the referred doctor is doing, so that she coordinates my treatments. I like her very much.

Jan 25 2020

Review for Dr. Kackielo

Vivian Jan 24 2020

Review for Dr. Watts

I got short shrift on my annual visit

Jan 23 2020

Review for Dr. Viswanathan

Paula Ramsey Jan 18 2020

Review for Dr. Deutsch

Jan 10 2020

Review for Dr. Zafar

Jan 10 2020

Review for Dr. Abay

Excellent Doctor

Jan 10 2020

Review for Dr. Somers

Excellent communication skills...takes her time to actually listen

DAVE Jan 10 2020

Review for Dr. Myers

Oj Ihdr Jan 08 2020

Review for Dr. Pothen

Jan 07 2020

Review for Dr. Gupta

Jan 07 2020

Review for Dr. Bucci

Jan 06 2020

Review for Dr. Anbari

Maria Jan 04 2020

Review for Dr. Levine

The staf and the doctor was excellent. I was very nervous before, but They were so nice and helpful and Dr Levine was such a warm sensitive doctor that i wish i had made this appointment a long time ago instead of waiting as long as i did.

Bonnie Jan 04 2020

Review for Dr. Levine

He works one on one, time is not an issue, he explains everything in detail I would recommend him to anyone

Dr Arabinda Chatterjee Jan 04 2020

Review for Dr. Chatterjee

Jan 01 2020

Review for Adam Riso

My elderly father repeatedly has told Dr. Zafar that he is depressed following the loss of his wife of 58 years. Dr. Zafar insists that he is NOT depressed. Pretty irresponsible if you ask me.

Jan 01 2020

Review for Dr. Zafar

Location

Backus Hospital

326 Washington St, Norwich, CT 06360

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