Mercy Regional Medical Center

83%

Patients that would definitely recommend
13% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Outstanding Patient Experience Award™ (2019, 2018, 2017)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Patient Safety Excellence Award™ (2017)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Specialty Clinical Quality Awards

Gastrointestinal Care Excellence Award™ (2018, 2017)

Superior clinical outcomes in colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, small intestine surgeries, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis

America’s 100 Best Hospitals for Orthopedic Surgery Award™ (2017)

Superior clinical outcomes in back and neck surgery, spinal fusion, hip fracture treatment, hip replacement, and total knee replacement

America’s 100 Best Hospitals for Spine Surgery Award™ (2017)

Superior clinical outcomes in back and neck surgeries and spinal fusion procedures

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

  • Death in procedures where mortality is usually very low

1 rating was better than expected

11 ratings were as expected

Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
76%

Patients who gave a rating of 9 or 10
7% higher than the national average

83%

Would definitely recommend
13% higher than the national average

Mercy Regional Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%81%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%81%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%66%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%89%84%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%68%66%

Mercy Regional Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%57%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%79%73%

Providers

Provider Reviews

Jul 30 2019

Review for Dr. Jim Youssef, MD

Dr Quayle is such a great doctor! She did my recent surgery a few months ago and I am glad to say that I am currently pain free! She is very smart and very professional! I give her and the surgical center 5 stars! They were wonderful from beginning to end!

Jul 23 2019

Review for Dr. Sejal Quayle, MD

Jul 22 2019

Review for Dr. Sejal Quayle, MD

Jul 19 2019

Review for Dr. Sejal Quayle, MD

Very positive experience with first consultation. In anticipation of upcoming procedure, she answered all of my questions, was very thorough in explaining and had an excellent “bedside manner”. I felt that I could trust her and we are proceeding to next step.

in Durango, CO - Jul 18 2019

Review for Dr. Megan Palmer, MD

Jul 12 2019

Review for Dr. Sejal Quayle, MD

Jul 12 2019

Review for Dr. Barry Holcomb Jr, MD

Jul 04 2019

Review for Dr. Paige Mallette, MD

Dr. Quayle is great. Her treatment was life changing for me. If anyone is hesitant to get help with something that might be a little embarrassing or you think might not be able to be fixed please go talk with her. I am really glad I did.

Jun 22 2019

Review for Dr. Sejal Quayle, MD

Worst doctor I have ever had. I asked him for an update on a treatment he gave me to follow, and he became hostile, called me a trouble maker, and said we had never discussed that treatment. The man is bordering on incompetence.

Jun 20 2019

Review for Dr. Bryan Poe, DO

in Durango, CO - Jun 12 2019

Review for Dr. Mark Forrest, MD

Jun 09 2019

Review for Dr. Dennis Cirillo, MD

I limped in to see Dr. Stilwell, thinking I must have a nerve tumor growing under my foot and ran out 30 minutes later after he removed the plantar's wart! He's excellent.

in Durango, CO - Jun 05 2019

Review for Dr. Daniel Stilwell, DPM

Dr. Quayle is an excellent surgeon. I had a complex cancer and she was outstanding. She spent time thoroughly explaining all of my options. I can not recommend her highly enough.

Durango, CO - Jun 03 2019

Review for Dr. Sejal Quayle, MD

May 30 2019

Review for Dr. John Petty, MD

May 06 2019

Review for Dr. Mihaela Alexander, MD

May 06 2019

Review for Dr. Nicholas Hugentobler, DPM

Had a great experience with dr Quayle! Her staff was professional and very nice. Only complaint I have is lack of MASH trivia knowledge, but I believe that will be taken care of soon.

May 04 2019

Review for Dr. Sejal Quayle, MD

Dr Hugentobler did surgery on my ankle and has gone far above and beyond to everything in his power to make my recovery went the best I could. I highly highly recommend him to anyone with foot or ankle issues. Everyone there are a pleasure to work with

Apr 30 2019

Review for Dr. Nicholas Hugentobler, DPM

Apr 30 2019

Review for Dr. Nicholas Hugentobler, DPM

I was treated for plantar fasciitis with Dr. Hugentobler. He has a wonderful bedside manner. He was informative and discussed in detail all my options. He had numerous non surgical options. I would recommend this doctor.

Apr 30 2019

Review for Dr. Nicholas Hugentobler, DPM

Dr. Quayle fit me in for surgery on short notice, and got me repaired and fixed up strong! He has a gentle, helpful, humble demeanor and is great at what he does.

Apr 24 2019

Review for Dr. Frank Quayle IV, MD

Apr 23 2019

Review for Dr. Jay Ciotti, MD

Dr. Alexander has a very pleasant personality, is professional, thorough and is not at all dismissive. She listened to my concerns and formulated a plan of action with me to explore possible causes of my health concerns. Highly recommend her. Bonus: her front desk and nurse are great as well.

Apr 05 2019

Review for Dr. Mihaela Alexander, MD

Apr 03 2019

Review for Dr. Barry Holcomb Jr, MD

Apr 01 2019

Review for Dr. Susan Sanders, MD

Mar 26 2019

Review for Dr. Ryan Naffziger, MD

Mar 25 2019

Review for Dr. Sejal Quayle, MD

Dr Kearney is a truly knowledgeable and at the same time very personable Doc. He combines the values of knowing and caring. I deeply appreciate his care.

Mar 23 2019

Review for Dr. Patrick Kearney, MD

Mar 20 2019

Review for Dr. Susan Sanders, MD

Mar 12 2019

Review for Dr. Bradley Pickett, MD

Feb 21 2019

Review for Dr. Nicholas Hugentobler, DPM

Best Primary Care Physician I have ever worked with ! Ever. Responsive. Excellent listener. Extremely talented and knowledgeable. Makes you feel perfectly at ease.

in Durango, CO - Jan 31 2019

Review for Dr. Erin Nealon, DO

in Durango , CO - Jan 24 2019

Review for Dr. Kane Anderson, MD

in Pagosa Springs, CO - Jan 11 2019

Review for Dr. Megan Palmer, MD

Rude and indifferent staff. Told to rush over by referring physician. Waited two hours without any updates while pain medication wore off. Doctors care about one thing...over-billing insurance companies. I hope the medical practice fails.

Durango, CO - Jan 09 2019

Review for Dr. Moss Fenberg, MD

Pagosa Springs, CO - Jan 02 2019

Review for Dr. Gwendolyn Grant, MD

in Cortez, CO - Dec 20 2018

Review for Dr. Sejal Quayle, MD

Tabitha is the first practitioner who has given me specific useful treatments for several chronic conditions. She's very knowledgeable, listens, asks pertinent questions, and has been very helpful.

Pagosa Springs, CO - Dec 20 2018

Review for Tabitha Zappone, NPC

Dr. O’Holleran is an excellent surgeon, doctor, & person. I recommend her professional services to anyone in need. Thank you Dr. O’Holleran for your professionalism and thank you for being the great person you are.

in Bayfield, CO - Dec 19 2018

Review for Dr. Brigid O'Holleran, MD

in Durango, CO - Dec 12 2018

Review for Dr. Jeffrey Williams, DO

Dr Bey and her staff are nothing short of angels. I have been given and am still given the best medical treatment for my stage 3 Breast cancer. My whole team were strangers that have become family

in Cortez , CO - Nov 03 2018

Review for Dr. Lovie Bey, MD

in Bayfield, CO - Oct 23 2018

Review for Dr. Nicholas Hugentobler, DPM

in Pagosa Springs, CO - Oct 17 2018

Review for Dr. Rachel Cain, MD

My family has always received the best care with Dr. Jackson. I have been with her before marriage/kids, through 2 deliveries, and now almost to empty nesting. I wouldn’t have it any other way. Dr. Jackson is attentive, understanding, caring, and knowledgeable. The office staff is great, as well.

Bayfield, CO - Sep 26 2018

Review for Dr. Alison Jackson, MD

in Pagosa Springs, CO - Sep 19 2018

Review for Dr. Jeffrey Williams, DO

i highly recommend Dr Qualye. She performed surgery on me yesterday and I am up and getting around with no pain. She sat down with us and listened to our needs the day prior and came up with a plan that worked. This wasn't my first surgery, but she made it the my easiest. Thank you.

in Tallahassee, FL - Aug 30 2018

Review for Dr. Sejal Quayle, MD

in CO - Aug 23 2018

Review for Dr. Michael Demos, MD

in Durango - Aug 13 2018

Review for Dr. Kimberly Priebe, MD

Dr.Wrona performed an emergency appendectomy on me on a Saturday evening. His pre-op consult was excellent. His bedside manner nothing but helpful and respectful. His post-operative availability after I got out of the hospital was A+ for consults.

in Durango, CO - Jul 27 2018

Review for Dr. Robert Wrona, MD

Location

Mercy Regional Medical Center

1010 Three Springs Blvd, Durango, CO 81301