St. Bernardine Medical Center

68%

Patients that would definitely recommend
2% lower than the national average


St. Bernardine Medical Center is a medical facility located in San Bernardino, CA. This hospital has been recognized for Cranial Neurosurgery Excellence Award™, America’s 100 Best Hospitals for Spine Surgery Award™, and more.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Specialty Clinical Quality Awards

Cranial Neurosurgery Excellence Award™ (2020, 2019, 2018)

Superior clinical outcomes in cranial neurosurgery

America’s 100 Best Hospitals for Spine Surgery Award™ (2019)

Superior clinical outcomes in back and neck surgeries and spinal fusion procedures

Orthopedic Surgery Excellence Award™ (2018)

Superior clinical outcomes in back and neck surgery, spinal fusion, hip fracture treatment, hip replacement, and total knee replacement

Spine Surgery Excellence Award™ (2018)

Superior clinical outcomes in back and neck surgeries and spinal fusion

Safety Ratings

How well a hospital safeguards patients from potential complications

An event relating to foreign objects left in body during a surgery or procedure

5 ratings were worse than expected

8 ratings were as expected

  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
69%

Patients who gave a rating of 9 or 10
Equal to the national average

68%

Would definitely recommend
2% lower than the national average

St. Bernardine Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%76%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%76%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%60%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%82%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%46%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%58%66%

St. Bernardine Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%54%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%68%73%

Providers

Provider Reviews

Went for a second opinion for my daughter, she had a second ACL year after a year. Dr. Was very informative, my daughter felt very comfortable in asking him questions. And he talked to us in a way we can understand. He will be doing my daughter’s ACL reconstruction.Thank you.

VP Aug 13 2020

Review for Dr. LaRose

Dr. Grames answered all my questions and concerns. I've had other surgery from Dr. Grames and he's very good at what he do. It's very important to have a Doctor who cares about your health and well-being. If i could he would get 10 stars.

Derrick W Aug 12 2020

Review for Dr. Grames

Long wait but good Dr. Knowledgeable and attentive.

vonzel hughes Aug 12 2020

Review for Dr. Grames

A friendly and nice young man! Review my injury throughly through CT scan. Make me feel more comfortable about my fracture wrist. Good job Andrew!

Fracture wrist Aug 12 2020

Review for Andrew Rives

I had to wait for information from my neurologist to be faxed. This should have been done before my visit. Dr. Le was very patient and wanted to help.

Gregory Steger Aug 12 2020

Review for Dr. Le

Spent time to talk with me, review my lab results and discussed recommendations of treatment

Wilma Aug 10 2020

Review for Dr. Kaura

Jacqueline Douglas-Thomas Aug 08 2020

Review for Dr. Ghazal

Dr. Hopkins level of care, prior to surgery, on the day of the procedure, and throughout aftercare, was exemplary. I am grateful for the significant improvement in my condition.

Robert Reul Aug 08 2020

Review for Dr. Hopkins

Renee D Aug 07 2020

Review for Dr. Seaman

Dr. Ghazal was very thorough and friendly. He was very easy to talk to as well.

Cecilia Barrett Aug 06 2020

Review for Dr. Ghazal

Very pleased with Dr. Jahng and his office staff. He fixed a spiral fracture of my femur without any complications and his follow up both in and out of the hospital was perfect. He is easy to talk to, answers all questions and is very professional. I highly recommend Dr. Jahng!

Vicki Rusick Aug 06 2020

Review for Dr. Jahng

KBJordan Aug 06 2020

Review for Dr. Elsaadi

Hilda was great. Very personable and spent the time to get to know you. She left her practice in Fontana and if I knew where she went I would go to her

John Files Aug 06 2020

Review for Hilda Mancilla

Dr. Elsadi is a very nice and concerned Physician.

Claudia I. Coleman Aug 06 2020

Review for Dr. Elsaadi

Yes I like doctors Lee's office. He is a very good surgeon. I'm going back to him to have him take the middle out my arm. I just wish that they're waiting room what's faster. He was running an hour behind.

Aug 05 2020

Review for Dr. Le

Always looking out for my health takes the time to talk to me about different options

Johnny Torres Aug 05 2020

Review for Dr. Hopkins

He is the best surgeon and best doctor that you can trust. He knows the best treatment for you . I am happy with my surgery. Thank you so much Doctor Lalezarzade.

Sanaz D Aug 04 2020

Review for Dr. Lalezarzadeh

I had my gallbladder removed, was my first surgery I was very nervous. However Dr. Lalezarzadeh was kind and put all my anxiety at ease . He was very reassuring. Did a great job I would go back to him and trust him with my family members.

Lorraine O Jul 30 2020

Review for Dr. Lalezarzadeh

John Horlieca Jul 30 2020

Review for Dr. LaRose

Andrew is kind, gentle, and thorough. I appreciate the time he took reviewing my X-rays and explaining what might be the next step to recovery.

Margie Butler Jul 29 2020

Review for Andrew Rives

Dr. Jahng has taken excellent care of my daughter, who needed surgery after breaking her arm this spring. We’ve been very happy with her treatment.

Jul 29 2020

Review for Dr. Jahng

Yes, I would highly recommend Matthew to friends and neighbors. He is a very professional PA. He is patient, pleasant and very knowledgeable. He thoroughly explains options for solving your problem. His injections are easy and painless. He has the magic touch.

No suggestions because everyone was friendly and p Jul 28 2020

Review for Matthew Anderson

I always get care and compassion from Dr. Elsaadi. He is a good listener and makes me feel like a valued patient. I look forward to my visits with Dr. Elsaadi and can always know he will be helpful and kind in all of his care with me

Christine Phelps Jul 25 2020

Review for Dr. Elsaadi

Dr. Elsaadi has been my physician for approximately 20 years. He has been pleasant and professional, and is now guiding my progress through the trials of old age. I recommend him to you.

Gerald Nelson Jul 25 2020

Review for Dr. Elsaadi

Ermine N Jul 24 2020

Review for Dr. Elsaadi

The staff is always friendly.My appointment is always on time, And Dr.Elsaadi always give me the the best care possible..

Michael G.Brown Jul 23 2020

Review for Dr. Elsaadi

He is a awesome doctor! He knows his stuff. He is patient and sits and makes sure you understand everything, and has a nice but no bull attitude! There is only 1 girl there that can get testy but I think she dont handle stress well! Everyone else is supper nice.

Jul 22 2020

Review for Dr. Ashtiani

Tim Aitken Jul 21 2020

Review for Dr. Elsaadi

I understand why Dr B has all 1s and 5s. He is a bit abrasive and arrogant and stand-off-ish BUT he gives it to you straight, tells you what you have to hear, and is a great surgeon. It looks the 5s are from people who actually got surgery from him. Add me to that list....

Mark E. Jul 21 2020

Review for Dr. Biama

Coralis Jul 18 2020

Review for Hilda Mancilla

Dr Shaker has performed two procedures on me. He is a caring and competent doctor. I’d highly recommend him. We have moved out of state and I wish I could find another doctor like him!

Jul 17 2020

Review for Dr. Shaker

Branda Martin Jul 16 2020

Review for Dr. Hopkins

Excellent physician. Spent time discussing different options for future care and recovery from surgery.

Jul 15 2020

Review for Dr. Wong

Ngu?i ta dau b?nh mà ch? h?n khám bác si ki?u này b?nh càng n?ng hon.d?ch v? qá t?

Jul 14 2020

Review for Dr. Truong

Th?i gian ch? h?n quá lâu.tôi không hài lòng

Jul 14 2020

Review for Dr. Truong

When I arrived at my appointment I was greeted by a friendly staff. When the doctor saw me he answered all of my questions and made me feel comfortable. He was very professional and I feel like I am in good hands. I would highly recommend Dr. Wood.

Kyle Jul 11 2020

Review for Dr. Wood

I had a robotic prostatectomy on 12-17-2019. Very personable young man, great bedside manner, and very professional. The nurses held him in high regard which is big. He visited me morning and night while I was in hospital, he seemed to really care. That's why I'll give him a 5 star rating.

Terry vick Jul 10 2020

Review for Dr. Chenam

Dr Elsaadi has been my PCM for 16 yrs , he’s very knowledgeable and professional . I highly recommended him

Jul 09 2020

Review for Dr. Elsaadi

Dr Bokhari is understanding and patient. My visits are always enjoyable.

Jul 06 2020

Review for Dr. Bokhari

Excellent doctor. Kind and caring staff.

Robert Jul 02 2020

Review for Dr. Gorenberg

Very caring and concerned when I had to call his clinic about my health complaint/concerns/questions. He gave his personal cellphone and I can call him when I need to reach him urgently.

Jun 25 2020

Review for Dr. Krishnan

He saved me after 2 botched back fusions. Yes he's done 5 more. But omg pain less and I'm walking. On a walker, but walking. Bedside manner incredible caring loving God fearing truthful honest trust worthy. For your spine, there's really no other choice but the best!!!

Marlene Cortes Jun 22 2020

Review for Dr. Cheng

Jun 18 2020

Review for Dr. Patankar

Laurie Cervantes Jun 14 2020

Review for Dr. Serna

Debbie Schiller Jun 03 2020

Review for Dr. Gorenberg

May 31 2020

Review for Dr. Burton

Jose R Jimenez May 29 2020

Review for Dr. Hopkins

May 23 2020

Review for Dr. Toursarkissian

JJ May 22 2020

Review for Dr. Elsissy

He is in and out without talking to you. You don’t know what your diagnose is. The nurse is the only one who talks to you and he talks to her. I have to go back to have biopsy re

May 21 2020

Review for Dr. Kechichian

Gianni Hess (Kortsen) May 19 2020

Review for Dr. Sterbutzel

I worked with him at ST. B’s for many years. Fabulous Doc!

Melanie Marquez, RN May 14 2020

Review for Dr. Nazzal

notafanatall May 08 2020

Review for Dr. Fisher

I am 32 and had had 6 knee surgeries prior to seeing Dr. Donaldson. To say he changed my life is an understatement! I can finally chase my 3 young boys again and live a life without pain. He gave me a partial knee replacement. Thank you Dr. Donaldson!!

Sara Apr 30 2020

Review for Dr. Donaldson

Alexander Farouqi Apr 29 2020

Review for Dr. Iyengar

Dr. Lama is an exceptional man to work for. He was my mother’s boss years ago. Virgina Rosenthal loved working for him!!

Steve Rosenthal Apr 28 2020

Review for Dr. Lama

Dixie Roberts Apr 27 2020

Review for Dr. Jordan

Absolutely amazing!! Almost no scar! No pain! Great job!! Thanks Doctor!

Darla Henson Apr 25 2020

Review for Dr. Lalezarzadeh

He is the best in the business! I am a young man and had to have an artificial valve put in I'm only 50 he did a great job I healed up quickly and I feel like a million bucks just like he said. Thank you Doctor Serna!

Tom Apr 25 2020

Review for Dr. Serna

We love Dr. Lale. He is the best at place peritoneal dialysis catheters. He is great at explaining things to the patient and the nurses when we call him. He always gives his best to every patient he sees.

Kathy Meinert, RN Apr 24 2020

Review for Dr. Lalezarzadeh

Brad Skeels Apr 23 2020

Review for Dr. Burton

This physician assistant he is very thorough about what you need to do before your surgery I really think him for real keeping me not smoking please go to Every appointment he will point out all the things you need to do before your surgery he's so good thank you Matthew

Sharon D Miller Apr 20 2020

Review for Matthew Anderson

Dr Small was my OB/GYN doctor in 1995 & 1996. He is a great doctor and I highly recommend him. Always so personable and caring!

Jill Roca Murillo Apr 18 2020

Review for Dr. Small

Dr. Kamil Muhyiedeen is the most thoughtful and caring doctor i have ever met in my 50 yrs of life.. He did my stents and is now my cardiologist. I will never go anywhere else again. Very informative and humble man.. God Bless Dr. M

Kurt L. Rojo Apr 17 2020

Review for Dr. Muhyieddeen

Dr.Hadley was just awesome!! It was helpful that he explained everything so well,overall he is very professional and knowledgeable on what he does.

Jennifer Hernandez Apr 14 2020

Review for Dr. Hadley

HUONG NGUYEN Apr 09 2020

Review for Dr. Allen

Wonderful visit, very caring and informative. Hes a fantastic Dr.

Sarah Apr 02 2020

Review for Dr. Lalezarzadeh

Dr. Peter Elsissy he is very professional and one thing I like about him he prayed before he did my hip replacement he did a excellent job on my hip and thanks to your team and I recommend him for any surgery thank you for letting me walk again????????????

Sharon Denise Miller Apr 02 2020

Review for Dr. Elsissy

Went in for aortic valve replacement in April of 2019 to be performed by Dr. Mudge. Close to one year later it has been a complete success. He even has a great sense of humor, being that he laughed at my jokes. I am stronger now than before the operation and I am grateful to Dr. Mudge.

James K Spiegel Mar 28 2020

Review for Dr. Mudge

Very personable, informative.

Allen Mar 27 2020

Review for Matthew Anderson

Mar 24 2020

Review for Dr. Woodbury

Been seeing Dr Hadley at Arrowhead for years. Always professional and kind. A gifted surgeon. Amazing staff. I highly recommend.

Cheryl Mar 21 2020

Review for Dr. Hadley

Dr. steinman answers all my questions so I understand them. His bedside manner is great as well as his knowledge of the latest surgical techniques. His office staff is friendly and helpful.

Christina Mar 19 2020

Review for Dr. Steinmann

Did not have to wait. The treatment was explained, and the operation went well.

Mar 13 2020

Review for Dr. Lalezarzadeh

1st visit. Was pleased. I had researched Dr Grames prior to visit. Would recommend.

Mar 12 2020

Review for Dr. Grames

My visit was stress free. The nurses, reception and Dr. Allen were friendly and receptive to questions and concerns.

Mar 12 2020

Review for Dr. Allen

Worst doctor ever, first time I seen him he canceled my medication without any explanation then I had to fight him to get it back then it was wrong then he wouldn’t even talk to me without an appointment!!! You’re Fired

Mar 10 2020

Review for Dr. Vargas

Long wait, ( over an hour) with no explanation or apology. He didn’t recognize K+ 99 meq on my medication list, which did not instill confidence.

Mar 09 2020

Review for Matthew Anderson

Aseema Sinha Mar 08 2020

Review for Dr. Kastoon

Disappointed Mar 08 2020

Review for Dr. Fisher

He gave me hope! Mar 08 2020

Review for Matthew Anderson

I am extremely satisfied with Dr. Skubic’s professional and surgical expertise. My recent visit is the second time I have needed back surgery. The staff is also polite, helpful and professional.

Mar 07 2020

Review for Dr. Skubic

Dr. Chenam is compassionate, empathetic, and does not rush through appointments. I wish all medical professionals were like him.

Keith Martin Mar 07 2020

Review for Dr. Chenam

Dr LaRose is an excellent doctor he explains thoroughly what is the issue and gives you a thoughtful treatment. He treats well his patient with care and respect.

Ed L Chua Mar 06 2020

Review for Dr. LaRose

My experience continues to be great with Dr Saad.

Laurie Boritz Mar 06 2020

Review for Dr. Saad

I'm so blessed to be under his care. Your health is priority to him. The staff is awesome and caring. Would recommend him to anyone who needs care.

Eva Alamillo Mar 06 2020

Review for Dr. Lalezarzadeh

Dr. LaRose is friendly and knowledgeable, and I have the utmost confidence in him and his staff.

Tim Rogers Mar 06 2020

Review for Dr. LaRose

Amazing Dr, so gifted.... My life is so much better after the knee replacement he did for me :)

Mar 06 2020

Review for Dr. Donaldson

Nick Mar 05 2020

Review for Dr. Lalezarzadeh

Loyal Dr Tung Patient Mar 05 2020

Review for Dr. Tung

He is a thoughtful conscientious Doctor and you have his full attention. He is caring and I feel explains and addressed my concerns and also explained all my options. Surgery in 2 weeks and I am very hopeful for relief from my constant pain.

Sandra Wood Mar 04 2020

Review for Dr. Steinmann

MrsMin Mar 04 2020

Review for Dr. Le

She listened to my concerns and again explained the surgery I am having done. She is an exceptional young lady with excellent communication skills.

Sandra Wood Mar 04 2020

Review for Christina MacLean

Dr. Le was very knowledgeable and patient. He took time to fully explain my issue and answer all my questions.

Gail N. Mar 01 2020

Review for Dr. Le

Great experience. Excellent doctor. Would recommend him to anyone who has any orthopedic needs.

Rhonda Joy Espinosa Feb 29 2020

Review for Dr. Ghazal

he did a surgery for varicose veins to me two weeks ago . he is a very good doctor and very kind

Feb 29 2020

Review for Dr. Chiriano

Location

St. Bernardine Medical Center

2101 N Waterman Ave, San Bernardino, CA 92404

Frequently Asked Questions

Where is St. Bernardine Medical Center located?

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