Southwest Healthcare System - Rancho Springs Medical Center

69%

Patients that would definitely recommend
1% lower than the national average

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

12 ratings were as expected

  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
68%

Patients who gave a rating of 9 or 10
1% lower than the national average

69%

Would definitely recommend
1% lower than the national average

Southwest Healthcare System - Rancho Springs Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%75%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%76%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%63%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%86%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%48%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%61%66%

Southwest Healthcare System - Rancho Springs Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%54%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%69%73%

Providers

Provider Reviews

I have had a great experience with Dr. Ally. He has been very thorough in his testing, explanations and treatment of my problems. Dr. Ally genuinely seems to care about his patients.

Linda Thompson Jul 11 2020

Review for Dr. Ally

Dr. Combs is great

Nancy Whitley Jul 11 2020

Review for Dr. Combs

Samantha Castrejon Jul 11 2020

Review for Dr. Dada

Dr. Takesita operated my prostate and I had an excellent recovery. I gain 20 or 30 years of health after the operation. He is the finest man I've ever dealt with. He always listened. He is open, sincere, and gave me extra care. I would recommend him a million times to everyone.

Jonathan Santamaria Jul 09 2020

Review for Dr. Takesita

She is very thorough, patient, and kind. I would highly recommend her. She has treated me on several occasions and given me good advise.

Anne Lewin Jul 04 2020

Review for Dr. Crisell

Even in tele-visits he is a very caring and knowledgeable person. Spends the time in office or out to ask concerned questions and offer to follow up if needed.

Jul 04 2020

Review for Dr. Abdelmalik

Lovely doctor who LISTENS! She is there to HELP! Competent and Compassionate A++ NOTE: She is now with Murrieta Valley Surgical Associates not Mission Surgical.

Michael Khaler Jul 03 2020

Review for Dr. Wang

If you have urology needs Dr. Carl Walker is the doctor to see. His bedside manner is excellent. He listens to what you have to say. He sincerely wants to help you. All the staff is friendly and helpful.

Don Johnson Jul 02 2020

Review for Dr. Walker

Dr. Bach is exceptional. I personally feel fortunate to be under his care and guidance. Patient, informative and knowledgeable.

Troy Johnson Jun 29 2020

Review for Dr. Nguyen

Jun 27 2020

Review for Dr. Newman

I've known Doctor Wang for several years. I've had nothing but outstanding service from him and his staff. He is very thorough and review my blood work covering every spectrum of my report. He truly is concerned about his patients care and health. Very highly recommended.

Lynn N. Fanene Sr. Jun 24 2020

Review for Dr. Wang

Michael A. Reyes Jun 20 2020

Review for Dr. Abdelmalik

So impressed by his knowledge and bedside manner.

Ed wetter Jun 19 2020

Review for Dr. Combs

I had a phone appt with Dr M Combs. He is an amazing Dr!! He answered all my questions, he was very professional and patient with me!

Nila Jun 18 2020

Review for Dr. Combs

He knows his stuff

Charlotte Kent Jun 17 2020

Review for Dr. Combs

Dr. Fraley was personable and showed concern for me as a patient! The staff was very professional and I felt very cared for.

Carol Scott Jun 17 2020

Review for Dr. Fraley

As busy as Dr. M. Combs is I really appreciate the personal care that he provides and I can't believe how fast he follows through on his end.

Irma Dee Jun 17 2020

Review for Dr. Combs

He is always nice and to the point he tells you how to help your self, gives you the push to do even better always has a smile

James Jun 17 2020

Review for Dr. Madrid

She is so awesome.I love that she is my new Doctor.

Jun 16 2020

Review for Dr. Miller

Jun 15 2020

Review for Dr. Yun

I saw Sam PA. I liked him right away. He was personable, professional and took time with me to answer all my questions. I am looking forward to our next visit.

Jan Simon Jun 13 2020

Review for Dr. Madrid

Many thanks to Dr.Fraley for taking great care of our parents and brother! Always friendly and sympathetic to their needs.

Jun 13 2020

Review for Dr. Fraley

Debbie Kruse Jun 13 2020

Review for Dr. Abdelmalik

Dr. Abdelmalik is wonderful! He is very caring and I would highly recommend him!

Patti Jun 13 2020

Review for Dr. Abdelmalik

Jun 12 2020

Review for Dr. Shishodia

Toni H. Jun 11 2020

Review for Dr. Combs

Jun 11 2020

Review for Dr. Madrid

It was a follow up visit after I was hospitalized. He seems very caring and is easy to talk to.

Jun 11 2020

Review for Dr. Combs

Jun 10 2020

Review for Dr. Leach

Dr. Combs is highly professional, extremely thorough and genuinely caring. I highly recommend him!

Tom Jun 10 2020

Review for Dr. Combs

Have always been impressed with Dr A’s professionalism and concern as a patient. Would highly recommend him to others.

Jun 09 2020

Review for Dr. Abdelmalik

Deb Vaughn Jun 08 2020

Review for Dr. Abdelmalik

joe betz Jun 06 2020

Review for Dr. Abdelmalik

The staff was very disappointing. Tried months to schedule post op visits gave up after 9 months of the run around.

Jun 05 2020

Review for Dr. Essien

Very personable & professional.

Carole Toering Jun 04 2020

Review for Dr. Uttaburanont

I was quickly called in for my appointment; that was nice! Dr. Uttaburanont answered all my questions as I had a list. I sensed she was eager to leave as I had to tell her I had a few more questions when she stood up to leave. I wished she had asked, “Do you have any more questions?”

Jun 04 2020

Review for Dr. Uttaburanont

Professional, thorough, and friendly service. Really cares about his patients overall health.

Val Jun 04 2020

Review for Dr. Madrid

C. Kaye Jun 04 2020

Review for Dr. Ruiz

She’s nice and I always felt better every after appointment. She answer all my questions . She makes the room lively with her beautiful smile.??

Vilma Jun 04 2020

Review for Dr. Bailey

Phone visit. Went great!

Jun 04 2020

Review for Dr. Madrid

Doctor Rahman is the absolute best, as is her staff. It was an excellent visit with excellent results. I love that place my

Bill Ryan Jun 04 2020

Review for Dr. Rahman

This was an after hospitalIzation visit check up. Dr Camarillo was very professional and caring about my current health situation.

Jun 04 2020

Review for Dr. Camarillo

Marjorie Charles Jun 03 2020

Review for Dr. Rahman

I am very impressed with Dr. Fraley. He has been my doctor for many years and he has always listened to me to help me. And besides, he's a good man.

Robert Graine Jun 03 2020

Review for Dr. Fraley

dr wang is the finest doctor he is always so concerned I don't believe I would be here if not for him he came to hospital to talk with me I would have known what was wrong with me as no other doctor knew (joe betz)

joe betz Jun 02 2020

Review for Dr. Wang

Dr. ALAN LEWIS MENKES Jun 02 2020

Review for Dr. Abdelmalik

Dr Tooma is the best ,very calm and a good listener to answer all your questions and concerns,I had a lipoma in my hand ,he did the survey with zero pain after ,he is amazing ,I will definitely recommend him.

Claude Fayad Jun 01 2020

Review for Dr. Tooma

Dr. Camarillo always takes time to explain things and listen to our concerns.

Claude Peterson May 30 2020

Review for Dr. Camarillo

Dr. Manila Zaman went above and beyond to provide incredible service in my hour of great need. I would highly recommend her to anyone!!

May 29 2020

Review for Dr. Zaman

Dr.Tooma Knee replacement after surgery my knee was like new!! Excellent surgery!!

Vickie Hampton May 29 2020

Review for Dr. Tooma

Gary Youmans May 28 2020

Review for Dr. Abdelmalik

Very open discussions and cares about his patients.

Dennis Cullen May 23 2020

Review for Dr. Abdelmalik

Dr. A is straightforward, caring, and thorough and has a sense of humor (much appreciated). Excellent care.

May 23 2020

Review for Dr. Abdelmalik

Excellent DR. and staff explains everything clearly

May 21 2020

Review for Dr. Tsai

Dr Abdelmalik is very easy to talk to. He is very knowledgeable, informative, and is comforting. I have struggled with heart issues for many years, with 2 open hearts. I have experience with cardiologists, and feel very comfortable with his knowledge base.

Barbara Miller May 20 2020

Review for Dr. Abdelmalik

Staff is very friendly. Dr. Walker is extremely professional and always on time

May 20 2020

Review for Dr. Walker

I trust Dr. Abdelmalik completely. He is thorough, knowledgeable in his field, and considers my overall medical condition in planning my treatment. He is unfailingly courteous and kind.

May 19 2020

Review for Dr. Abdelmalik

Jonie May 19 2020

Review for Dr. Abdelmalik

Susan Kay Sayler May 19 2020

Review for Dr. Abdelmalik

Sandra Mongenel May 18 2020

Review for Dr. Fraley

Dr Ally is so wonderful. He listens well and gives you all the information needed. He even talked to my family that was there so they understand what was going on with me. He has been so helpful.

Terry May 16 2020

Review for Dr. Ally

Jennifer Poppy May 15 2020

Review for Dr. Salcedo

Christine Grenat May 15 2020

Review for Dr. Ellis

Zach Cado May 14 2020

Review for Dr. Johnson

Teresa M May 12 2020

Review for Dr. Abdelmalik

May 09 2020

Review for Dr. Abdelmalik

When Dr Siehgal was not available, Dr Schinke helped us with prescriptions when he didn’t have to.

May 08 2020

Review for Dr. Schinke

Dr. Sehgal is personable and professional. The only and important matter is that he gave us false hope on the cancer prognosis.

May 08 2020

Review for Dr. Sehgal

I am in the middle of testing for a diagnosis. I appreciate Dr A’s seeming thoroughness and diligence in making an accurate diagnosis. I would recommend his office for cardiac needs.

Ed May 07 2020

Review for Dr. Abdelmalik

Dr. Peter Strutz, Fallbrook, CA, has been my doctor for over 15 years. He has always helped with any medical problems I had, or just information I needed. He is easy to talk to, and always responds to phone messages I leave.

Julie May 07 2020

Review for Dr. Strutz

Dr. Abdelmalik is very personable, easy to talk to and he takes his time with you.

May 05 2020

Review for Dr. Abdelmalik

B. Breslau May 05 2020

Review for Dr. Wood

A very good ER experience, which sounds odd. Dr Jacobsen was calm, direct and obviously very good at what he does. It takes a special kind of person to want to be an ER specialist, where they work the hardest and do the most good.

Lorene Heston Apr 29 2020

Review for Dr. Jacobsen

Kenneth Dodd Apr 28 2020

Review for Dr. Abshire

Excellent all around

J. Marin Apr 28 2020

Review for Dr. Lee

Dr Combs and his staff have always given me excellent care. Also have been there whenever myself or family has needed them.

Angela Stevanus Apr 28 2020

Review for Dr. Combs

Hola mi nombre es Juan Juarez y soy paciente de el Doctor Rolando Gutierrez y solo quiero declarar que estoy muy agradecido con este doctor es una persona muy profecional y humana

Apr 27 2020

Review for Dr. Gutierrez

Dr. Madrid is thorough, kind, and responsive. The staff supporting him likewise have a positive and caring attitude - consistently!

R Olson Apr 26 2020

Review for Dr. Madrid

Sara M. Apr 25 2020

Review for Dr. Arcerito

Excellent physician and staff

Apr 25 2020

Review for Dr. Combs

Ron Lewis Apr 25 2020

Review for Dr. Camarillo

CORONAVIRUSE TIME, NO VISIT.....

Apr 24 2020

Review for Dr. Camarillo

Understanding

Apr 24 2020

Review for Dr. Camarillo

Always reliable, answers all questions honestly and to the point!! Has been my go to Primary for years! I trust him with my care!

Linda Bush Apr 24 2020

Review for Dr. Fraley

Zero

Apr 22 2020

Review for Dr. Nguyen

Dr. Abelmalik, was very kind and made me feel at easy. The staff very professional and always there to answer any of my questions when I call. Would recommend him.

Kim Derham Apr 21 2020

Review for Dr. Abdelmalik

Not happy with a doctor that does not fully evaluate tests and then makes random statements when a diagnosis is necessary. Not sure I would let him perform surgery without thoroughness. Needs to improve bedside manner, too, especially with women.

Apr 18 2020

Review for Dr. Chakrabarty

Apr 18 2020

Review for Dr. Owens

This doctor has no courtesy manners over the phone. Very impolite and impatient. When I called he kept talking over me and wouldn’t let me finish my sentences even after he would ask me a question? My experience with him was not pleasant even though I was kind.

Apr 18 2020

Review for Dr. Owiesy

Rebecca owen Apr 17 2020

Review for Dr. Schwarz

This is one of the most caring, concerned and thorough physicians I have ever had the pleasure of calling my primary physician.

judy r. Apr 14 2020

Review for Dr. Killeen

Apr 02 2020

Review for Dr. Churukian

Excellent Doctor knows what he talking about!! He explains things to you and the two surgeries I had were excellent. The staff is friendly courteous and prompt.

Dave Apr 01 2020

Review for Dr. Ellis

Mar 28 2020

Review for Lynda Hiatt

J. Fraser Mar 21 2020

Review for Dr. Friedlich

Rachel L. Mar 20 2020

Review for Dr. Moore

Location

Southwest Healthcare System - Rancho Springs Medical Center

25500 Medical Center Dr, Murrieta, CA 92562