Chino Valley Medical Center

67%

Patients that would definitely recommend
3% lower than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™ (2020, 2019, 2018)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

2 ratings were better than expected

  • Pressure sores or bed sores acquired in the hospital
  • Deep blood clots in the lungs or legs following surgery

10 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
72%

Patients who gave a rating of 9 or 10
3% higher than the national average

67%

Would definitely recommend
3% lower than the national average

Chino Valley Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%77%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%76%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%63%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%81%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%42%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%69%66%

Chino Valley Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%56%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%73%73%

Providers

Provider Reviews

Jun 26 2020

Review for Dr. Nguyen

I saw Brian Loveless, DO and was impressed. He helped me and explained what my issues were.

JoanE Jun 14 2020

Review for Dr. Loveless

Rachel Jun 09 2020

Review for Dr. Akram

Dr. T.A.T is an exceptional care provider, before I moved out of state, (GA) she was my doctor for approx. 10 yrs. The recommendation I would give would be more then most potential patients would expect. I just want to say "Thank you" Dr. T.A.T and your wonderful staff for all you do.

Myra Alston May 19 2020

Review for Dr. Anderson-Terrell

Yoon May 09 2020

Review for Dr. Sandhu

Incredibly kind, great bedside manor. Listens to patients needs. She delivered my second baby. Extremely happy with the delivery.

Apr 06 2020

Review for Dr. Akram

Dr.Abed Rizvi is simply put, a good and caring Dr VERY KNOWLEGABLE

Charles Zayed Apr 04 2020

Review for Dr. Rizvi

Steve Turner Apr 03 2020

Review for Dr. Agarwal

John D. Mar 03 2020

Review for Dr. Castro

Always very efficient service. The Dr and staff are friendly and helpful.

Feb 29 2020

Review for Dr. Anderson-Terrell

Feb 26 2020

Review for Dr. Akram

The best psychiatrist in the area!

Feb 07 2020

Review for Dr. Idrees

I had a very negative experience. A young man was in behind the computer treating the other office staff very rudely. Turns out he was Dr son. I swore I’d never go back if dr was anything like his son.

Jan 29 2020

Review for Dr. Al-Darsani

Dr. Agarwal has been treating my congestive heart failure for over 8 years. Without his expert care I believe I would not be here today. He is very conscientious and calls me personally with my test results. He has a wonderful bedside manner. He is calm and comforting.

Marilyn Manfredi Jan 24 2020

Review for Dr. Agarwal

Dr. Ou did a fantastic job fixing my umbilical hernia. Excellent front office staff too!

Dave Mc in Claremont, CA - Jan 18 2020

Review for Dr. Ou

I rarely offer my opinion.. yet when the service exceeds expectations why not let others know .. over the past 5 years Dr. TAT and her staff have cared for my senior body and encouraged me to improve my health habits. Thank You Dr. TAT and Staff..

Ron Negus Nov 24 2019

Review for Dr. Anderson-Terrell

My experience with Dr. William Baek was not very favorable also. I do not trust the man.

Nov 24 2019

Review for Dr. Baek

Marty Eckstein Nov 23 2019

Review for Dr. Agarwal

He made sure to ask about all and any concerns I had, gave me all the necessary paperwork for blood work and x rays, mri etc. and requested any authorizations needed

Jose A Orona Nov 17 2019

Review for Dr. Reddy

First visit with Dr. Ou. He's very personable and easy to talk to. The staff are nice and the process is quick.

Oct 19 2019

Review for Dr. Ou

Dr. Idrees is a great and caring dr. His office staff, on the other hand, isn't very caring or helpful.

Sep 28 2019

Review for Dr. Idrees

Sep 25 2019

Review for Dr. Itano

Sep 22 2019

Review for Dr. Nguyen

Shari Howe Sep 05 2019

Review for Dr. Harford

Love Dr TAT. So happy I have new insurance so I can have her back as my Doctor. She takes her time with you and listens

Frances Yanes Aug 31 2019

Review for Dr. Anderson-Terrell

Karen M. Jul 24 2019

Review for Dr. Agarwal

Excellente physician

Jul 08 2019

Review for Dr. Torres

Excellent Doctor. I was at the Chino Valley Hospital with a hart problem and he totally resolved. Great attitude!!

Jairo Nigrinis in CA, CA - Jun 28 2019

Review for Dr. Castro

Judith Hagen Jun 19 2019

Review for Dr. Itano

Best Psychiatrist I’ve seen.He is very kind and caring.

Glendora , CA - Jun 14 2019

Review for Dr. Idrees

Sarah G. Jun 06 2019

Review for Dr. Agarwal

I have had the same good experiences. I did some of my own research and he was great when I explained and he answered my concerns the best way he could. Thank you, Mike Upland

May 31 2019

Review for Dr. Hickerson

May 21 2019

Review for Dr. Agarwal

he was very nice

May 04 2019

Review for Dr. Innocenzi

Dr, Mullangi performed my appendix removal. I was admitted to the ER where he performed surgery to find out my appendix had already burst. Its been 11 days after surgery and my healing and recuperating process has been good. Thank you Dr. Mullangi.

Apr 17 2019

Review for Dr. Mullangi

always recommend Dr. Grady and office personnel. They are always pleasant and helpful and very through. They always give me and my husband the time we need. Dr. Grady is very determined about follow up, hers and ours, which is good, don't you think?

Apr 17 2019

Review for Dr. Grady

As a hospital Dr. he has no clue what he is doing. In fact he nothing at all except sign discharge papers. Never met the guy.

Apr 15 2019

Review for Dr. Itano

I went in for surgery and had a lot of discomfort afterwards Dr. Harry Ou seemed unconcerned and not at all sympathetic to my needs. I don't feel this was a very professional attitude towards my concerns

Apr 03 2019

Review for Dr. Ou

Apr 03 2019

Review for Dr. Agarwal

Mar 25 2019

Review for Dr. Al-Darsani

William Armstrong in Chino Hills, CA - Mar 05 2019

Review for Dr. Innocenzi

GLM in Chino, CA - Feb 27 2019

Review for Dr. Agarwal

Dr. Agarwal has been my cardiologist for over 15 years. He is always attentive and addresses my concerns in a thoughtful and thorough manner. Anna in his office is great, very friendly and thorough. I highly recommend him!

Bill M. in Rancho Cucamonga, CA - Feb 23 2019

Review for Dr. Agarwal

Dr. Al-Darsani has been one of our main family Dr.'s for many years. He is always very kind and explains everything so we understand what is going on. He is very professional and put us at ease. Highly recommended

Leonora Foddrill in Chino, CA - Feb 05 2019

Review for Dr. Al-Darsani

Feb 01 2019

Review for Dr. Akram

He was an excellent doctor but he passed away a few months ago.

Sue Jan 29 2019

Review for Dr. Amin

riverside - Jan 22 2019

Review for Dr. Akram

Jpc in Chino - Jan 16 2019

Review for Dr. Baek

Wish I could leave 100 stars for Dr. Zaidi. What a kind doctor with so much knowledge and passion for his specialty. Answered all our questions and made sure to give us complete reassurance. 10 stars from us

Dec 30 2018

Review for Dr. Zaidi

Dr. Zaidi is a great doctor who always looks out for his patients as if they’re his own family. Would highly recommend him for anyone seeking amazing and professional care.

Dec 26 2018

Review for Dr. Zaidi

Dan Edwards in Upland, CA - Nov 16 2018

Review for Dr. Agarwal

Dr. Hoang is a wonderful physician who listens and really cares. He is a skilled Mohs surgeon and excellent diagnostician. He is joyful and confident, and that's great for his patients!

Claremont - Oct 06 2018

Review for Dr. Hoang-Xuan

Mark B. in Upland, CA - Sep 27 2018

Review for Dr. Agarwal

Very thorough exam, took care of the tests I needed on my first appointment. He was very caring and compassionate.

Thomas in Rancho Cucamonga, CA - Sep 27 2018

Review for Dr. Agarwal

Great doctor! I could not of found a better doctor than Dr. TAT after I moved to Chino! She listens to you, is personable, professional, and cares about you as a person!

Cyndi W in Chino, CA - Sep 22 2018

Review for Dr. Anderson-Terrell

ThadT Aug 28 2018

Review for Dr. Azar

Magi in FL, FL - Aug 14 2018

Review for Dr. Lamberty

Absolutely top of his field of practice. Made me feel comfortable and safe in his care. Every member of staff on hand was excellent. Would absolutely recommend him to a patient in need of care.

Rowena Chacon in POMONA, CA - Jul 21 2018

Review for Dr. Ornelas

Michael C. in Rancho Cucamonga, CA - Jul 20 2018

Review for Dr. Baek

Max H in Pomona, CA - Jul 14 2018

Review for Dr. Ou

Lata in Upland , CA - Jul 14 2018

Review for Dr. Akram

Excellent , knowledgeable podiatrist. Attentive and caring with his patients

Helen S Jun 30 2018

Review for Dr. Shapiro

Basically no support when needed the most. Staff promise a call back but they never do.

Hasan R. Jun 28 2018

Review for Dr. Geiss

Excellent physician for the last 20 years. Knowledgeable, great bedside manner, kind, listens.

Jun 20 2018

Review for Dr. Amin

Phil Godfray in Covina, CA - Jun 18 2018

Review for Dr. Innocenzi

Dr. Ou messed up my grandma's stomach

May 14 2018

Review for Dr. Ou

Highly experienced and very knowledgeable. Expert in her field!

-Harvi in Chino Hills, CA - Apr 17 2018

Review for Dr. Sandhu

Mar 21 2018

Review for Dr. Ali

Never ever use him, unless you want serious health complications or death. I would give him a minus 100 stars, but it is impossible.

Mar 14 2018

Review for Dr. Itano

Dr. Grady and her staff are the best.

Bill in Chino Hills Ca - Mar 02 2018

Review for Dr. Grady

Phyllis in Rancho Cucamonga - Feb 08 2018

Review for Dr. Agarwal

Scott Lea in Alta Loma, CA - Feb 06 2018

Review for Dr. Rizvi

HE IS SUPER FRIENDLY AND SWEET HE IS AN AMAZING DOCTOR HE WAS RUNNING A LITTLE LATE , BUT LETS BE HONEST WHAT DOCTOR ISN'T

Claremont, CA - Dec 06 2017

Review for Dr. Mullangi

Rancho Cucamonga, CA - Dec 03 2017

Review for Dr. Baek

Meeting Dr Mullangi was the best thing that could happen to me so far.... I'm on my last step before setting my surgery date and they have helped me make all my steps with no problems at all... can't wait to have my surgery and find a new healthy me...

Tunisia zanders in Fontana, ca - Dec 01 2017

Review for Dr. Mullangi

Upland, CA - Oct 19 2017

Review for Dr. Singh

Sep 20 2017

Review for Dr. Akram

Montclair, CA - Sep 03 2017

Review for Dr. Taylor

Jordan campbell in Chino, CA - Aug 14 2017

Review for Dr. Mathews

Aug 06 2017

Review for Dr. Akram

Dr. Ou and his team was very helpful. I lost my paperwork today and called in. They immediately sent me a copy. Jj Rogers

John Rogers Jul 25 2017

Review for Dr. Ou

Talked to the doctor for 3 minutes, the rest of the 5 minutes he was there, he updated things on the computer. The total exam was less than 10 minutes, but I was there waiting for over an hour & his diagnosis was surgery & reframe to a different specialist. Didn't explain anything at all to me.

Chino, CA - Jul 03 2017

Review for Dr. Innocenzi

Very disgruntled and rude staff. Wait times are ridiculously long then you are ushered right back out with maybe 5 minutes with the doctor.

Gainesville, FL - Jun 07 2017

Review for Dr. Lamberty

Studio City, CA - Jun 03 2017

Review for Dr. Nguyen

Dr. Kumar is a very caring physician. She listens to your concerns and explains her treatment plans.

Riverside, CA - May 30 2017

Review for Dr. Kumar

Mary Pineda in Chino, CA - May 26 2017

Review for Dr. Al-Darsani

He listens to what you have to say and is VERY considerate of your needs.

Pomona, CA - May 21 2017

Review for Dr. Hickerson

Michael Webb in Chino Hills, CA - Mar 02 2017

Review for Dr. Hickerson

Had cataracts removed from both eyes by Dr. Innocenzi. Extremely pleased with the outcome and would highly recommend DR Innocenzi for any eye related work. Frank Szcz

Frank Szcz in Rensselaer, NY - Feb 25 2017

Review for Dr. Innocenzi

Michelle Acord in Chino Hills, CA - Feb 17 2017

Review for Dr. Taylor

UPLAND - Feb 08 2017

Review for Dr. Al-Darsani

Dr. Agarwal was very thorough and paid attention to detail. He was very reassuring and did not pressure me to have any additional tests done. He was very kind and reassuring. His office staff was friendly and helpful

Upland, CA - Feb 08 2017

Review for Dr. Agarwal

He was doctor in ER in Chino. Very rude! Poor bedside manner. Didn't get to the root of the problem.

Kim E in Upland, CA - Jan 29 2017

Review for Dr. Winn

I just delivered my baby before 2 days ,, and want to get pregnant again just to enjoy pregnancy again with dr .Akram,, she is one of the best of the best

Omaima in Pomona , CA - Dec 24 2016

Review for Dr. Akram

He may not have the greatest bedside manner, but I highly respect him as a physician. He was able to do something other Gastroenterologists did not and would not do.

Barbara R in Chino, CA - Dec 21 2016

Review for Dr. Shah

Dr Zaidi treated my husband while he was in ICU at San Antonio Hospital - he was very thorough, diligent and communicative. I appreciate everything he did for us and would highly recommend him to anyone seeking exceptional care.

Ridgecrest, CA - Dec 04 2016

Review for Dr. Zaidi

Location

Chino Valley Medical Center

5451 Walnut Ave, Chino, CA 91710