Kaiser Permanente South San Francisco Medical Center
Patients that would definitely recommend
5% higher than the national average
Kaiser Permanente South San Francisco Medical Center is a medical facility located in South San Francisco, CA. This hospital has been recognized for Patient Safety Excellence Award™, America’s 100 Best Hospitals for Joint Replacement Award™, and more.
Awards
Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.
Learn more about our awards methodologyHospital Quality Awards
Patient Safety Excellence Award™ (2020, 2018)
Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications
Specialty Clinical Quality Awards
America’s 100 Best Hospitals for Joint Replacement Award™ (2021, 2020, 2019)
Superior clinical outcomes in knee and hip replacement
America’s 100 Best Hospitals for Pulmonary Care Award™ (2021)
Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia
Gastrointestinal Care Excellence Award™ (2020)
Superior clinical outcomes in colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, small intestine surgeries, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis
General Surgery Excellence Award™ (2020)
Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, and small intestine surgeries
Pulmonary Care Excellence Award™ (2020, 2019)
Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia
America’s 100 Best Hospitals for Gastrointestinal Care Award™ (2019)
Superior clinical outcomes in colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, small intestine surgeries, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis
America’s 100 Best Hospitals for General Surgery Award™ (2019)
Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, and small intestine surgeries
Hospital Quality
Clinical Ratings
Research hospital performance and talk to your doctor about what's right for you
Patient Experience
Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).
Learn more about patient experiencePatients who gave a rating of 9 or 10
2% higher than the national average
Would definitely recommend
5% higher than the national average
Kaiser Permanente South San Francisco Medical Center
National Average
Communication with doctors
Percent of patients who said that doctors always listened to them and explained things well
Communication with nurses
Percent of patients who said that nurses always listened to them and explained things well
Communication about medicines
Percent of patients who said that staff always explained medicines before giving them to patients
Discharge Information
Percent of patients who said they were given information about recovering at home
Care Transition
Percent of patients who said they understood their care needs when they left the hospital
Responsiveness of hospital staff
Percent of patients who said they always received help quickly from hospital staff
Kaiser Permanente South San Francisco Medical Center
National Average
Quietness
Percent of patients who said the area around their rooms was always kept quiet at night
Cleanliness
Percent of patients who said their room and bathroom were always kept clean
Providers
Provider Reviews
Emily Williams Jul 23 2020
Review for Dr. Pong
Dr Chen made me feel comfortable. It was scary when I found a lump on my breast. She was calm and reassure me that it's common. She was thorough with explaining and answering all on my question. She didn't put any pressure on my decision. She is amazing.
JT Jul 01 2020
Review for Dr. Chen
Dr. Fawzi is Awesome!!! I was his Realtor in Los Angeles, he is most humble, caring person. Even though , he has never been my Dr., but he is one of those people you never forget for their humility and kindness.
Gopal Sood Jun 13 2020
Review for Dr. Khayat
Dr Shah is knowledgeable and attentive. She was my oncologist and can personally say she saved my life. My situation was pretty sever and within days of diagnosis of my cancer, she had me on chemo. If not, I'm not sure I would be here today. I would trust my life in her hands. Her level of care goes...
Kenny Feb 07 2020
Review for Dr. Shah
Best care I have experienced from a dentist in my lifetime! Dr. Chua is very thorough and always careful to explain what he is going to do before he does it. He constantly checks in during a procedure to make sure you are comfortable and pain free. I get excellent results and aftercare as well - I...
Lisa H. Dec 03 2019
Review for Dr. Chua
Location
Kaiser Permanente South San Francisco Medical Center
1200 El Camino Real, South San Francisco, CA 94080
Frequently Asked Questions
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I think the world of Dr. Pong. He is a kind and caring individual. He is also a great Cardiologist. I hate the thought that Dr. Pong will probably retire in the near future.