Kaiser Permanente San Rafael Medical Center

78%

Patients that would definitely recommend
8% higher than the national average


Kaiser Permanente San Rafael Medical Center is a medical facility located in San Rafael, CA. This hospital has been recognized for America's 50 Best Hospitals Award™, America's 250 Best Hospitals Award™, and more.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

America's 50 Best Hospitals Award™ (2021)

Top 1% in the nation for providing the highest clinical quality year over year

America's 250 Best Hospitals Award™ (2021, 2020, 2019)

Top 5% in the nation for consistently delivering clinical quality

Patient Safety Excellence Award™ (2021, 2020, 2019)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

America's 100 Best Hospitals Award™ (2020, 2019)

Top 2% in the nation for consistently delivering clinical quality year over year

Specialty Clinical Quality Awards

America’s 100 Best Hospitals for Critical Care Award™ (2022, 2021)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

America’s 100 Best Hospitals for Gastrointestinal Care Award™ (2022, 2021, 2020)

Superior clinical outcomes in colorectal surgeries, gallbladder removal, upper gastrointestinal surgery, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis

America’s 100 Best Hospitals for Gastrointestinal Surgery Award™ (2022, 2021, 2020)

Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, and upper gastrointestinal surgery

Joint Replacement Excellence Award™ (2022, 2021, 2020)

Superior clinical outcomes in knee and hip replacement

Pulmonary Care Excellence Award™ (2021)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

America’s 100 Best Hospitals for Prostate Surgery Award™ (2020)

Superior clinical outcomes in prostate removal surgery and transurethral resection of the prostate

Critical Care Excellence Award™ (2020)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

5 ratings were better than expected

  • Pressure sores or bed sores acquired in the hospital
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Accidental cut, puncture, perforation or hemorrhage during medical care

8 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
71%

Patients who gave a rating of 9 or 10
2% higher than the national average

78%

Would definitely recommend
8% higher than the national average

Kaiser Permanente San Rafael Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%85%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%79%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%63%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%89%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%53%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%62%66%

Kaiser Permanente San Rafael Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%36%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%65%73%

Providers

Provider Reviews

Dr. Prasad listened to my health concerns, explained a course of treatment that I could understand, and has followed up with phone calls to check on how my health issues are evolving! I feel very fortunate to have Dr.Prasad as my physician and would recommend his care to friends or family member!

James E Johnson Nov 23 2021

Review for Dr. Prasad

Dr. Bava is amazing! He saved my hand!!! He is kind, caring, knowledgeable, friendly, meticulous, communicates well with patients and he listens. He was recommended to me as the "best" and I concur 100%.

M. Atkinson Nov 10 2021

Review for Dr. Bava

nancy elliot Mar 20 2021

Review for Dr. Air

Vanessa Sherd Oct 13 2020

Review for Dr. Prasad

Susan Aug 28 2020

Review for Dr. Bava

Location

Kaiser Permanente San Rafael Medical Center

99 Montecillo Rd, San Rafael, CA 94903

Frequently Asked Questions

Where is Kaiser Permanente San Rafael Medical Center located?

Has Kaiser Permanente San Rafael Medical Center won any recent awards from Healthgrades?

Does Kaiser Permanente San Rafael Medical Center score well in safety ratings?