Kaiser Permanente San Rafael Medical Center

76%

Patients that would definitely recommend

6% higher than the national average

Kaiser Permanente San Rafael Medical Center is a medical facility located in San Rafael, CA. This hospital has been recognized for America's 50 Best Hospitals Award™, America's 250 Best Hospitals Award™, and more.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

America's 50 Best Hospitals Award™

America's 50 Best Hospitals Award™ (2021)

Top 1% in the nation for providing the highest clinical quality year over year

America's 250 Best Hospitals Award™

America's 250 Best Hospitals Award™ (2021)

Top 5% in the nation for consistently delivering clinical quality

Patient Safety Excellence Award™

Patient Safety Excellence Award™ (2022, 2021, 2020)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Specialty Clinical Quality Awards

America’s 100 Best Hospitals for Gastrointestinal Surgery Award™

America’s 100 Best Hospitals for Gastrointestinal Surgery Award™ (2023, 2022, 2021)

Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, and upper gastrointestinal surgery

Critical Care Excellence Award™

Critical Care Excellence Award™ (2023)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

Gastrointestinal Care Excellence Award™

Gastrointestinal Care Excellence Award™ (2023)

Superior clinical outcomes in colorectal surgeries, gallbladder removal, upper gastrointestinal surgery, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis

America’s 100 Best Hospitals for Critical Care Award™

America’s 100 Best Hospitals for Critical Care Award™ (2022, 2021)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

America’s 100 Best Hospitals for Gastrointestinal Care Award™

America’s 100 Best Hospitals for Gastrointestinal Care Award™ (2022, 2021)

Superior clinical outcomes in colorectal surgeries, gallbladder removal, upper gastrointestinal surgery, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis

Joint Replacement Excellence Award™

Joint Replacement Excellence Award™ (2022, 2021)

Superior clinical outcomes in knee and hip replacement

Pulmonary Care Excellence Award™

Pulmonary Care Excellence Award™ (2021)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

2 ratings were better than expected

11 ratings were as expected

Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Complication Based Ratings

Procedure/ConditionIn Hospital

Pacemaker Procedures

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Coronary Interventional Procedures (Inpatient)

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Heart Attack

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Heart Failure

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Pulmonary Embolism

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Respiratory Failure

Mortality In-Hospital

Better than Expected

Mortality within 30 days

Better than Expected

Sepsis

Mortality In-Hospital

Better than Expected

Mortality within 30 days

Better than Expected

Specialty Excellence Awards

Critical Care Excellence Award™

Critical Care Excellence Award™

2023

America’s 100 Best Hospitals for Critical Care Award™

America’s 100 Best Hospitals for Critical Care Award™

2022, 2021

Complication Based Ratings

Procedure/ConditionIn Hospital

Gallbladder Removal Surgery

In Hospital

Better than Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Bowel Obstruction

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Colorectal Surgeries

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Gastrointestinal Bleed

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Pancreatitis

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Upper Gastrointestinal Surgery

Mortality In-Hospital

Better than Expected

Mortality within 30 days

Better than Expected

Specialty Excellence Awards

America’s 100 Best Hospitals for Gastrointestinal Surgery Award™

America’s 100 Best Hospitals for Gastrointestinal Surgery Award™

2023, 2022, 2021

Gastrointestinal Care Excellence Award™

Gastrointestinal Care Excellence Award™

2023

America’s 100 Best Hospitals for Gastrointestinal Care Award™

America’s 100 Best Hospitals for Gastrointestinal Care Award™

2022, 2021

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Stroke

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Hip Fracture Treatment

In Hospital

Better than Expected

Hip Replacement

In Hospital

Better than Expected

Specialty Excellence Awards

Joint Replacement Excellence Award™

Joint Replacement Excellence Award™

2022, 2021

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Chronic Obstructive Pulmonary Disease (COPD)

Mortality In-Hospital

Better than Expected

Mortality within 30 days

As Expected

Pneumonia

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Specialty Excellence Awards

Pulmonary Care Excellence Award™

Pulmonary Care Excellence Award™

2021

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
71%

Patients who gave a rating of 9 or 10

2% higher than the national average

76%

Would definitely recommend

6% higher than the national average

Kaiser Permanente San Rafael Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%84%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%77%78%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%63%66%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%62%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%88%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%51%53%

Kaiser Permanente San Rafael Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%40%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%71%73%

Providers

Provider Reviews

We are ever in debt to Dr Gerken as he worked diligently to ensure my partner went to Vallejo for acute rehabilitation. Without him, I don't know where we would be today. Because of him, my partner is home safe and sound and on the mend, two months after his stroke.

Janu & Demetrius Jan 28 2023

Review for Dr. Gerken

Emily Elizabeth Brady Nov 18 2022

Review for Dr. Gerken

Dr. Pahk has performed 3 surgeries on my hands. Especially this last one has been a marked improvement in function and pain reduction. Dr Pahk is kind, caring and has a good sense of humor. I would recommend him to anyone with orthopedic hand problems requiring surgery.

C.T.Widger Jul 21 2022

Review for Dr. Pahk

Jul 14 2022

Review for Dr. Carlson

Dr A operated on me in the 90’s he was the most efficient,professional, and caring Dr I have ever had!! Any low score for him would be someone trying to outdo him. He’s exceptional!

Jeanne Rodgers Jul 02 2022

Review for Dr. Antounian

Location

Kaiser Permanente San Rafael Medical Center

99 Montecillo Rd, San Rafael CA 94903

CallDirections

(415) 444-2000

Frequently Asked Questions

Where is Kaiser Permanente San Rafael Medical Center located?

Has Kaiser Permanente San Rafael Medical Center won any recent awards from Healthgrades?

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Contact Us

99 Montecillo Rd

San Rafael, CA 94903

Directions

(415) 444-2000