UCLA Medical Center, Santa Monica

83%

Patients that would definitely recommend
13% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

America's 100 Best Hospitals Award™ (2020, 2019)

Top 2% in the nation for consistently delivering clinical quality year over year

America's 250 Best Hospitals Award™ (2020, 2019, 2018)

Top 5% in the nation for consistently delivering clinical quality

Outstanding Patient Experience Award™ (2020, 2019, 2018)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Patient Safety Excellence Award™ (2019, 2018)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Specialty Clinical Quality Awards

America’s 100 Best Hospitals for Critical Care Award™ (2020, 2019, 2018)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

America’s 100 Best Hospitals for Pulmonary Care Award™ (2020, 2019, 2018)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

America’s 100 Best Hospitals for Coronary Intervention Award™ (2019)

Superior clinical outcomes in coronary intervention procedures (angioplasty with stent)

Gastrointestinal Care Excellence Award™ (2019)

Superior clinical outcomes in colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, small intestine surgeries, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis

General Surgery Excellence Award™ (2019)

Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, and small intestine surgeries

America’s 100 Best Hospitals for Gastrointestinal Care Award™ (2018)

Superior clinical outcomes in colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, small intestine surgeries, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis

America’s 100 Best Hospitals for General Surgery Award™ (2018)

Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, and small intestine surgeries

Stroke Care Excellence Award™ (2018)

Superior clinical outcomes in the care and treatment of stroke

Safety Ratings

How well a hospital safeguards patients from potential complications

An event relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

2 ratings were better than expected

  • Pressure sores or bed sores acquired in the hospital
  • Respiratory failure following surgery

10 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
80%

Patients who gave a rating of 9 or 10
11% higher than the national average

83%

Would definitely recommend
13% higher than the national average

UCLA Medical Center, Santa Monica

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%78%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%79%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%64%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%86%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%54%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%66%66%

UCLA Medical Center, Santa Monica

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%58%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%77%73%

Providers

Provider Reviews

Dr. Liau is a brilliant surgeon. She is also kind and compassionate.

Isabel Neidorf Jul 07 2020

Review for Dr. Liau

Jul 06 2020

Review for Dr. McBride

Dr. Diane Kim (formerly Rhee) was my primary physician over the past decade. I really am thankful to have had her as my doctor, and I am sad to have to leave UCLA Health due to a change in my insurance.

Anonymous Jul 06 2020

Review for Dr. Rhee

Debbie L. Jul 04 2020

Review for Dr. Holly

A doctor that is always patient and in a good mood. I will never go to anyone else! Highly recommend

Nadine E Jul 03 2020

Review for Dr. Lipeles

Dr Pouratian is the best. So sharp and speaks in a way that is easy to understand. I have always requested him when I need that type of doctor. Thnx!

Jun 30 2020

Review for Dr. Pouratian

Great Doctor

Jun 30 2020

Review for Dr. Madan

Ali Kobaissi Jun 30 2020

Review for Dr. Griffiths

Patrick S. Jun 26 2020

Review for Dr. Kwon

I saw Julie last week after being discharged from the hospital at UCLA. I felt so at ease when I first met her at her office. She smiles and focuses on me as a person, not just my cancer. I'm confident in my journey and I could not have gotten a better person to manage my care.

Jun 25 2020

Review for Julie Smith

Julie is great, I could not think of someone nicer and that truly cares about my health. She is very knowledgeable and thorough.

Jun 25 2020

Review for Julie Smith

Great

Jun 24 2020

Review for Dr. Talei

Nothing short if amazing.

Jun 23 2020

Review for Dr. Talei

Jack Tashdjian Jun 23 2020

Review for Dr. Borenstein

Carol P. Jun 22 2020

Review for Dr. Pouratian

Nicole Jun 20 2020

Review for Dr. Chen

Because of Covid 19 we met via a televisit. We are in the hospital now after he operated on my 5 year old daughter. Rather than get into the long backstory, just know he is a rockstar. I'm amazed by his calmness and expertise!

Doug Jun 20 2020

Review for Dr. Fallah

Jun 20 2020

Review for Dr. Kennedy

I liked this doctor a lot. She was very thorough and friendly. She also had a good way of explaining and answering my concerns!

Jun 19 2020

Review for Dr. Leung

Dr Amersi was phenomenal in every sense of the word. She went above and beyond for my wife and could not have provided a better service or care. Highly recommend her.

Jun 18 2020

Review for Dr. Amersi

AV Jun 18 2020

Review for Dr. Colby

cant be any better experience than this , highly recommended doctor , experienced , staff is amazing , clean and welcoming environment , everything on time , and happy with my results ,

Jun 17 2020

Review for Dr. Chahin

Shelly D. Jun 16 2020

Review for Dr. Chahin

Jun 16 2020

Review for Dr. Aynehchi

Jun 15 2020

Review for Dr. Kazanjian

I needed custom earplugs for sleeping and filtered plugs for loud concerts. I've never had impressions taken before. I found Alexander Audiology because of their reviews online. Roshanda took my ear impressions and the whole thing was easy and quick. I highly recommend them.

WM Jun 14 2020

Review for Melissa Alexander

Thorough, responsive and pleasant physician. Highly recommended. Thanks for your great care of my child.

Westwood Family Jun 13 2020

Review for Dr. Hendrickson

Dr. Aynehchi was very kind and thorough. I was able to get an appointment very quickly. He listened very carefully took a swab from my sinus. After 4 days of antibiotics I am feeling almost completely back to normal.

Jun 12 2020

Review for Dr. Aynehchi

He is the the man with a crew like Startrak. I can't say enough but thank thank you thank you.

Jun 12 2020

Review for Dr. Holly

Dr. Rafi has helped with allergy problems, what I thought was an acne problem, fatigue, given guidance to improve breathing with my allergy induced asthma, and is great with explanations.

AmM Jun 11 2020

Review for Dr. Rafi

Misha Jun 09 2020

Review for Dr. Ferrara

Rona Greenstadt Jun 09 2020

Review for Dr. Nattiv

Dr waterman is always available For my needs and will always returns my phone calls and explains everything until i understand it.

Jun 07 2020

Review for Dr. Waterman

I love Dr. Macer & his nurse Kyle. I had spoken to several RE before I met Dr. Macer. His caring & bed dude manner is literally the best of any doctor I have EVER met!! I highly recommend Dr. Macer & his office/clinic.

Marie E. Jun 07 2020

Review for Dr. MacEr

I did my full month with reconstruction with DrRashti and she put me to sleep and afte I wake up all my surgeries were done. No problems No pain No hassle Thank you Dr Rashti.

David Jun 05 2020

Review for Dr. Rashti

Susan N Jun 04 2020

Review for Dr. Wainberg

She was able to get me in quickly in light of the COVID situation. I needed help and she was able to see me in a relatively short time from when I reached out.

Jun 04 2020

Review for Dr. Saifuddin

Joe Darby Jun 02 2020

Review for Dr. Kwon

Gary Duboff Jun 02 2020

Review for Dr. Hsu

Dr. Close is the best doctor we ever had. She is caring, compassionate, and honest. She knows her profession very well. She is our family doctor for 7 years. If there is a score of more than 10, we give her 11 out of 10. She is fantastic. We love her so much.

John and Vangie Jun 02 2020

Review for Dr. Close

Arin Spencer May 30 2020

Review for Dr. Saifuddin

Gary Griffin May 29 2020

Review for Dr. Kwon

He and his staff are pretty awesome. Only negative would be the wait time. Other than that, he really does look out for his patients.

May 29 2020

Review for Dr. Lipeles

I thought she was great! Saw me quickly, helped me with my problem, was very knowledgeable and super pleasant.

Tomer B May 28 2020

Review for Dr. Goldgar

I had an appointment today with Dr. Lipeles for an IUD placement he is very professional explained everything to me gave me options made my exam painless and quick. He is the best caring doctor I have ever seen. I would highly recommend him! staff is very friendly & professional as well!

JOCELYN V May 28 2020

Review for Dr. Lipeles

May 27 2020

Review for Dr. Saifuddin

May 26 2020

Review for Dr. Kazanjian

I had a skin check with Dr. Hu. She was kind, professional and knowledgeable and was very thorough with my skin check. She found not one, not two, but three skin cancers! Suffice it to say, she's the only dermatologist I will be going to from now on!

May 25 2020

Review for Dr. Hu

Dr. Jamie Lipless has delivered both my kids and I always always feel listened to. He is smart and competent. He explains everything in clear language. He is a great doctor, and I am grateful to him! Thank You So Much..!!

Selena Cyrus May 23 2020

Review for Dr. Lipeles

Dr. Jamie Lipless has delivered both my kids and I always always feel listened to. He is smart and competent. He explains everything in clear language. He is a great doctor, and I am grateful to him! Thank You So Much..!!

Jenny May 22 2020

Review for Dr. Lipeles

We moved to Los Angeles awhile ago and were assigned Dr. Nguyen randomly. We're glad it happened. She is energetic and attentive and always cares: a smart young doctor with excellent communication skills. Also responds to email quickly and helpfully. Her heart seems to be really in this job.

May 21 2020

Review for Dr. Nguyen

Dr. Saifuddin is an attentive and caring doctor. She takes time to listen to her patients and is willing to discuss all treatment options with you. She is calm, patient and never rushed. Also her office is clean and staff are friendly and attentive.

May 21 2020

Review for Dr. Saifuddin

Dr. Saifuddin and her staff have been great since day one. Moving to CA and finding a new caring psychiatrist was difficult. I've been extremely happy with Dr. Saifuddin and highly recommend her.

May 21 2020

Review for Dr. Saifuddin

Dr. Jamie Lipless had me at the beautiful greeting he gave. Very professional and detailed at the reason for my visit. Very satisfied with him on the first visit is a plus in my book.Highly Recommended!

Margrata Koopu May 20 2020

Review for Dr. Lipeles

May 19 2020

Review for Dr. Saifuddin

Great experience with Dr. Jamie Lipeles.I felt so much support from him throughout my entire pregnancy and beyond. He is a great doctor, and I am grateful to him!

Monica May 19 2020

Review for Dr. Lipeles

Paul A. May 19 2020

Review for Dr. Pouratian

May 19 2020

Review for Dr. Gregor

Not great

May 19 2020

Review for Dr. Rafique

Great experience with Dr. Jamie Lipeles.I felt so much support from him throughout my entire pregnancy and beyond. He is a great doctor, and I am grateful to him!

Nathalie May 18 2020

Review for Dr. Lipeles

Gina Polny May 18 2020

Review for Dr. Moriarty

He seems like a nice doctor, and professional. he did his job and was pleasant. my only complaint is that he over billed the insurance company. He said the visit was comprehensive instead of intermediate which is more accurate. this over billing ends up costing me, the customer, more.

May 17 2020

Review for Dr. Aynehchi

¥anuaia01 May 16 2020

Review for Dr. Curcio

He is the best doctor who explains the things very patiently,the way he comes and meets pre and post surgery in the waiting area is fantastic and keeps us relaxed

j.v.s chowdary May 16 2020

Review for Dr. Kwon

Devin D May 15 2020

Review for Dr. Sommer

I was searching for a new gynecologist and Dr. Jamie Lipless was amazing, gentle and caring. Made my exam painless and was very quick. His staff is friendly and professional.Highly Recommended!!

Michael Silvasa May 14 2020

Review for Dr. Lipeles

Dr. K May 14 2020

Review for Dr. Chang

Dr. Anderson is my both son’s doctor. I can’t be thankful enough for having him as my boys doctor. He is very caring, patient and knowledgeable doctor.

Anna Khachatryan May 12 2020

Review for Dr. Anderson

I went to the hospital on Saturday afternoon with a double broken neck and walked out of the hospital Wednesday afternoon. Dr. McBride is the best. ????

Randy Zasloff May 10 2020

Review for Dr. McBride

May 10 2020

Review for Dr. Freese

Dr. Nikoukari, Great listener, genuinely cares about what is going on with my health. Always willing to answer questions and I always leave his office with a good understanding of what I have going on with my health.

J. Kyle in Santa Monica May 09 2020

Review for Dr. Nikoukari

It was an amazing experience with Dr. Jamie Lipeles, He is a genuine professional doctor. He is actually quite basic and down to earth.listens to our issues and rapidly provide us the arrangements.Highly Recommended!

Amanda May 08 2020

Review for Dr. Lipeles

Sarar May 08 2020

Review for Dr. Saifuddin

very nice

May 08 2020

Review for Dr. Saifuddin

Lizzie May 08 2020

Review for Dr. Soohoo

Great treatment always professional and office personnel always friendly and helpful.

May 07 2020

Review for Dr. Saifuddin

Dr. Jamie Lipless is an amazing doctor ! It's my first child and I feel great posing the same number of inquiries as I need, regardless of whether a few inquiries are inept, he answers them all. I highly suggest him !

Ellena May 06 2020

Review for Dr. Lipeles

Dr Jamie Lipeles is an outstanding doctor and the rest of the staff are magnificent. They're straightforward and comforting and I am appreciative that they are my doctors. I recommend all my friends and colleagues!!!

Sonja Angeles May 04 2020

Review for Dr. Lipeles

Vanda Ayrapetyan May 04 2020

Review for Dr. Kazanjian

Gail Greene May 04 2020

Review for Dr. Timmerman

Dr Chamie is my family's hero! He successfully removed the bladder, prostate, and lymphs on my paraplegic father with Multiple Sclerosis and Epilepsy. My father is doing better every day and we are so grateful to have found Dr. Chamie to take care of him!

JJ G. May 03 2020

Review for Dr. Chamie

Very kind, patient, and knowledgeable.

May 01 2020

Review for Dr. Saifuddin

Dr. Saiffudin, the practitioners, therapists and support staff are all knowledgeable, caring and compassionate. It’s a place with a well rounded approach to finding the best course for your individual needs.

May 01 2020

Review for Dr. Saifuddin

The doctor has a well rounded approach to medicine which seems to be a rarity with other doctors in the field of psychiatry.

Alec Apr 30 2020

Review for Dr. Saifuddin

Dr. Saiffudin is a compassionate and holistic psychiatrist who has an expertise in people with developmental disabilities, which is a rare specialty.

Linda M Apr 29 2020

Review for Dr. Saifuddin

Dr. Jamie Lipless is one the best doctor i have never ever seen in my whole life. He explains everything in clear language. He is a great doctor, and I am grateful to him!

Evangeline Everly Apr 28 2020

Review for Dr. Lipeles

Awesome!! I have a bad case of anxiety, I only allow female doctors near, from the moment he walked into the room and started off with a joke, I was at ease and it was more like updating an old friend. He explained everything in detail. He's awesome!

Loops Apr 25 2020

Review for Dr. Lipeles

Dr. Jamie Lipless is a very good Doctor. He took extremely good care of my wife and we are blessed with a baby boy. Highly Recommended!!

Marco Shelter Apr 23 2020

Review for Dr. Lipeles

We used Zoom for the tele-conference and calmly discussed my case over the past few months with great success. We discussed medication options, relaxation techniques, etc. Things are going well.

Apr 23 2020

Review for Dr. Saifuddin

Dr. Saifuddin is an excellent physician. I have been her patient for many years and highly recommend her, as she is very knowledgeable and conscientious.

Apr 23 2020

Review for Dr. Saifuddin

Dr. Chen is an expert. A gentle soul and compassionate, his commitment to medicine and patients are evident. Thank you Dr. Chen!

Paula Campos Apr 22 2020

Review for Dr. Chen

P. Jagerman Apr 22 2020

Review for Dr. Liau

Very personable and friendly, responsive to concerns, and hands down the best PCP I've ever had.

Apr 21 2020

Review for Dr. Carroll

Natalie W. Apr 21 2020

Review for Dr. Saifuddin

Apr 18 2020

Review for Dr. Reiter

Mojdeh Fathi Apr 14 2020

Review for Dr. Sercarz

Location

UCLA Medical Center, Santa Monica

1250 16th St, Santa Monica, CA 90404