Kaiser Permanente Panorama City Medical Center

71%

Patients that would definitely recommend
1% higher than the national average


Kaiser Permanente Panorama City Medical Center is a medical facility located in Panorama City, CA. This hospital has been recognized for Patient Safety Excellence Award™ and Joint Replacement Excellence Award™.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™ (2018)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Specialty Clinical Quality Awards

Joint Replacement Excellence Award™ (2020)

Superior clinical outcomes in knee and hip replacement

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

2 ratings were worse than expected

1 rating was better than expected

  • Deep blood clots in the lungs or legs following surgery

10 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
72%

Patients who gave a rating of 9 or 10
3% higher than the national average

71%

Would definitely recommend
1% higher than the national average

Kaiser Permanente Panorama City Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%79%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%74%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%62%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%83%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%50%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%60%66%

Kaiser Permanente Panorama City Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%58%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%73%73%

Providers

Provider Reviews

The Nicest Dr. I've ever met Very thou. Couldn't ask for anything better He listens to what You have to say. the staff was very friendly also

Bobbie Aug 30 2020

Review for Dr. Tabassomi

Roger I (Glendale, CA) Aug 19 2020

Review for Dr. Shiba

My experience with Dr. Shiba was stellar. She expertly performed cataract surgery on both of my eyes with a perfect outcome. She was extremely professional, answering all my questions patiently and thoroughly. And she even brings donuts into work for her fellow workers!

Aug 11 2020

Review for Dr. Shiba

Naira Hakobyan Jul 31 2020

Review for Dr. Azad

Vrej Baghoomian Jul 07 2020

Review for Dr. Tabassomi

Horrible. Never called when she was supposed to. Told my mom that she was nothing but a problem. Very rude, dismissive and accused us as her family looking out for her a complication. Made my mother feel as though she had no hope and was worthless. Very sad.

May 20 2020

Review for Dr. Rupp

Paul Mar 24 2020

Review for Dr. Buch

Peggy Sallows Mar 07 2020

Review for Dr. Lin

Feb 01 2020

Review for Dr. Mong

She is wonderful and good at her job. They may say that she is tough, but she sure takes care of her patients.

Amy E Atkins Jan 29 2020

Review for Dr. Rupp

Dr. Esmail is the best doctor. He Normally responds within an hour To emails and is brilliant, professional, polite and has performed multiple surgeries and injections for my trigger fingers. I trust and respect him immensely.

Laurie Abikasis Jan 20 2020

Review for Dr. Esmail

I had surgery 12-18 for esophageal cancer. Dr. Yacoub was excellent.

Ken in Santa Clarita , CA - Nov 02 2019

Review for Dr. Yacoub

Sep 24 2019

Review for Dr. Yacoub

He is a great Dr. and I recommend him to everybody!

John M. Sundahl Jul 04 2019

Review for Dr. Zweiban

No Non Jul 02 2019

Review for Dr. Tabassomi

I had the pleasure of seeing Dr. Dabela for a consultation. She is very informative and intelligent and has an excellent bedside manner. She explains everything thoroughly and goes above and beyond to make sure you’re at ease during the entire visit. I would definitely recommend her.

Jun 29 2019

Review for Dr. Dabela

terrible

CA - Jun 18 2019

Review for Dr. Azad

Sarah Rawson in Los Angeles, CA - Jun 11 2019

Review for Dr. Shiba

Kelly is an excellent speech therapist. One of her many strengths is her communication skills. Kelly explains the process and mechanics of speech in a way that is easily understandable and this has made a positive difference for me in my rehabilitation from surgery.

May 01 2019

Review for Kelly Ibanez

Mar 28 2019

Review for Dr. Krieger

Dr. Sarkisyan is a great Doctor. He did surgery on my Dad, colon surgery. very caring, kind patient human being. Does not treat you like your a number, actually treats you like a person. Very dedicated to his patients. would refer and reccomend Dr. Sarkisyan to everyone.

Mar 22 2019

Review for Dr. Sarkisyan

Carmen Oushana in Valencia , CA - Jan 31 2019

Review for Dr. Tabassomi

Highest recommendations for Dr. Wu. He really goes above and beyond. Thank you!

B Jan 11 2019

Review for Dr. Wu

Outstanding physician!

Dec 10 2018

Review for Dr. Wu

You couldn't do better for your eyes than to trust yourself to Dr. Shiba. She performed cataract surgery on both of my eyes the same morning. By the next day, I had perfect vision with no discomfort.

Lee Cohen in Los Angeles, CA - Oct 16 2018

Review for Dr. Shiba

Dr. Tabassomi is a wonderful and caring doctor explaining everything thoroughly and following up with patients and their families. Truly lucky to have found him. HIGHLY recommended

Santa Clarita, CA - Sep 19 2018

Review for Dr. Tabassomi

I Thank God for Dr. Diana Shiba for Restoring my Eyesight in Both Eyes. And for having Awesome Assistant that kept me calm on every visit. Thank You So Much Dr.Diana Shiba.

Williestean Campbell in Los Angeles, CA - Sep 18 2018

Review for Dr. Shiba

I had cataracts surgery on top of 15 year laser surgery...I wanted monovision.Dr Shiba explained what she would try to do. She is attentive ,concerned and warm yet professional. My surgery was very successful I have already referred a friend to her and am very grateful for her skill

S.Mandel Aug 19 2018

Review for Dr. Shiba

Nancy Riley in Panorama City, CA - Aug 16 2018

Review for Dr. Ahmed

Barbara T in Los Angeles, CA - Jun 11 2018

Review for Dr. Shiba

Recommend Dr. Shiba because I was very satisfied how my cataract surgery was successful. She listened to my concerns & I felt confident about going through with the surgery.

May 23 2018

Review for Dr. Shiba

DR SHIBA IS THE BEST. In fact we owe her If it wasn't for her my husband would of been BLIND or not being by my side she was quick with her observation and her urgency of sending my husband to surgery.my husband now is by My side now Thank you Dr Shiba

Lorraine chavez in Los angeles - May 08 2018

Review for Dr. Shiba

An exceptional health care provider! Kelly delivers the patient-centered care that all people only dream of.

Apr 21 2018

Review for Kelly Ibanez

had cataract surgeries performed by dr shiba & i was very satisfied. my healing process was good & most of all had no infections. she is very good in her skills, very professional & highly recommendable to people i know who needs her service.

Apr 07 2018

Review for Dr. Shiba

A charming and caring person who happens to be ophthalmologist. She treated my eyes for glaucoma and recently operated on both my eyes for cataract. I am extremely pleased with my new 20/20 vision and happy to have known this exceptional human being.

Arsalanbahrami Bahrami in Glendale CA - Apr 04 2018

Review for Dr. Shiba

This procedure scares me. I was afraid going in but I believe God was with him . The minute I heard his voice from a distance before I saw who he was I felt safe. He was so friendly and kind like an angel. Thank you Dr. Zweiban. I recommend you for every person doing this procedure. My ANGEL!!!

Falakika Moore Mar 09 2018

Review for Dr. Zweiban

Horrible Doctor. Would not let the only son and last surviving member of patient speak to his mother . Ignored me in waiting room while spending plenty of time speaking with another patients family. Was rude and dismissive and seemed to have a hidden agenda.

Jan 17 2018

Review for Dr. Rupp

Terrible follow up... Left multiple voicemails for her discharge staff to call me back and a week later still no response. Was scheduled for a phone call appointment with her a week after surgery and she never bothered to call.

Dec 22 2017

Review for Dr. Rupp

Tony E in Studio City, CA - Nov 15 2017

Review for Dr. Schlussel

Maria R. Jardin in Palmdale, CA - Aug 25 2017

Review for Dr. Shiba

M BORJON in Palmdale, CA - Aug 11 2017

Review for Dr. Shiba

Dr. Shiba has performed eye surgery on both my wife and myself with excellent results. She is a very caring and professional doctor. Would recommend her services to anyone requiring eye care.

Roger Mills in lancaster, ca - Jul 28 2017

Review for Dr. Shiba

Christi Crosby Jul 27 2017

Review for Dr. Shiba

Diane Stansfield in Lancaster, CA - Jul 24 2017

Review for Dr. Shiba

Larrie Humphrey in Lancaster, CA - Jul 08 2017

Review for Dr. Shiba

One of the best and most pleasant experiences with a medical professional. If in need of an ophthalmologist, I would highly recommend Dr Shiba.

David Humphrey in Lancaster, CA - Jul 08 2017

Review for Dr. Shiba

Michael Pruitt in Van Nuys CA - Jul 01 2017

Review for Dr. Rupp

Dr. Shiba is courteous, friendly with good customer service and shows sincere concern for her patients. She has demonstrated outstanding technical skills as she performed cataract surgery on both my wife and I with excellent results without any complications. She is a pleasure to have as a doctor.

Harvey Thomas in Rosamond, CA - Jun 08 2017

Review for Dr. Shiba

Janet Walters in Lancaster, CA - May 25 2017

Review for Dr. Shiba

Very nice and thorough dr. Very knowledgeable on his skills. Explains procedures in an understanding way. Great dr!!

Paulette Berkowitz in Tujunga,CA - May 24 2017

Review for Dr. Robinson

Marlow K. Ulberg in Helendale, CA - May 13 2017

Review for Dr. Shiba

GJG in Woodland Hills, CA - Apr 26 2017

Review for Dr. Shiba

I've been a patient of Dr. Shiba's for several years, can not say enough good things about her. Would highly recommend her for any ophthalmology needs. Her technical skills and bedside manner can not be beat.

Sabrina Shuda in Lancaster, CA - Mar 14 2017

Review for Dr. Shiba

He's the best. Explains everything so much better than any other Dr I've ever seen.

Scott PP in Valencia, CA - Feb 28 2017

Review for Dr. Yacoub

Feb 10 2017

Review for Dr. Tabassomi

Denice Gomez in Valencia, CA - Feb 05 2017

Review for Dr. de Leon

Great doctor, cares about patients and follow s up. Was always there at the hospital with my and helped her through a hard. Hard to find someone like him.

Los Angeles, CA - Jan 30 2017

Review for Dr. Tuso

Lindsey in Los Angeles, CA - Jan 16 2017

Review for Dr. Dabela

JM Jan 13 2017

Review for Dr. Azad

Excellent results from hand surgery. Total relief from pain and full function restored. Dr Esmail was kind and helpful. Having same surgery on other hand this week with no hesitation whatsoever. I have complete confidence in Dr Esmail and his staff.

Camille Sanders in Valencia, CA - Jan 08 2017

Review for Dr. Esmail

Dr. Yacoub will be with you from the beginning until the end explaining to you step by step what you are going through. Knowledge, experience, and compassion describe this great doctor. I highly recommend him for his thoracic work. Magic hands.

Gina in Palmdale, CA - Jan 04 2017

Review for Dr. Yacoub

Stephen Schudell in Palmdale, CA - Dec 23 2016

Review for Dr. Shiba

Rude

Granada Hills, CA - Dec 03 2016

Review for Dr. Esmail

He did my colonoscopy. He is a very kind, understanding, non-judgemental man! Love him!

Idaho Falls, ID - Oct 31 2016

Review for Dr. Zweiban

Excellent! So impressed by how kind and knowledgeable she was!

Lindsey in New York, NY - Oct 29 2016

Review for Dr. Dabela

Valley Village, CA - Oct 29 2016

Review for Dr. Vasnarungruengkul

Terrible attitude. Poor communication with patient. Insensitive and rude.

Rancho Cucamonga, CA - Sep 22 2016

Review for Dr. Schlussel

Cheryl M in Burbank, CA - Sep 11 2016

Review for Dr. Fowler

Dr. Abouzeid was courteous and explained to my satisfaction, my condition. He did what was necessary to ease my pain and his treatment alleviated my problem within a short period of time. His personality put me at ease.

Stewart in Van Nuys, CA - May 21 2016

Review for Dr. Abouzeid

Excellent!

Pamela in Northridge, CA - Mar 11 2016

Review for Dr. Fowler

Dr. Yacoub saved my life. He made me feel safe and kept me informed during the process of preparing for surgery. He is an excellent addition to the Kaiser medical staff.

Palmdale, CA - Feb 24 2016

Review for Dr. Yacoub

Dr. Flagg is a caring and very skilled physician that keep s up to date with the latest medical views and maintains an excellent relationship with his patients. He is simply TOPS!

Richard B. Dixon in Burbank, CA - Jan 16 2016

Review for Dr. Flagg

An Emergency Dept doctor (at Kaiser Panorama City) who still manages to take the time to listen to her patient, and decide on best treatment.

M.E. in Valley Village, CA - Dec 31 2015

Review for Dr. Johnson

Location

Kaiser Permanente Panorama City Medical Center

13651 Willard Street, Panorama City, CA 91402

Frequently Asked Questions

Where is Kaiser Permanente Panorama City Medical Center located?

Has Kaiser Permanente Panorama City Medical Center won any recent awards from Healthgrades?

Does Kaiser Permanente Panorama City Medical Center score well in safety ratings?