Kaiser Permanente Downey Medical Center

73%

Patients that would definitely recommend
3% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Specialty Clinical Quality Awards

Gastrointestinal Care Excellence Award™ (2020)

Superior clinical outcomes in colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, small intestine surgeries, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis

General Surgery Excellence Award™ (2020)

Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, and small intestine surgeries

America’s 100 Best Hospitals for Joint Replacement Award™ (2019, 2018)

Superior clinical outcomes in knee and hip replacement

America’s 100 Best Hospitals for Orthopedic Surgery Award™ (2019, 2018)

Superior clinical outcomes in back and neck surgery, spinal fusion, hip fracture treatment, hip replacement, and total knee replacement

Gynecologic Surgery Excellence Award™ (2017)

Superior clinical outcomes in gynecological surgery

Labor and Delivery Excellence Award™ (2017)

Superior clinical care of women during and after childbirth

Obstetrics and Gynecology Excellence Award™ (2017)

Superior clinical outcomes during and after childbirth and in surgeries that treat diseases and conditions of the female reproductive system

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

12 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
73%

Patients who gave a rating of 9 or 10
4% higher than the national average

73%

Would definitely recommend
3% higher than the national average

Kaiser Permanente Downey Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%79%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%75%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%65%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%88%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%53%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%63%66%

Kaiser Permanente Downey Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%55%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%68%73%

Providers

Provider Reviews

Intelligence. She discovered a health issue other Dr's could not find.

Jun 08 2020

Review for Dr. Neal-Kraal

Wenona Apr 08 2020

Review for Dr. Neal-Kraal

I made a telephone appointment with Dr. Nwaenia. He replied within 15 minutes! He was very knowledgeable, well informed (he was familiar with my medical record) so caring and compassionate that I felt better just because I had the opportunity of speaking with him. Thank you!

Aurora Mordey Apr 07 2020

Review for Dr. Nwaenia

I see Dr. Thai 1-2x per year for my back pain flare ups. His injections are very effective in taking the edge of the severe pain. They allow me to have my life back & I can resume my home exercises.

Greg N. Mar 11 2020

Review for Dr. Thai

He did my surgery and I’ve been in so much pain and I’ve reached out to him and no response also did huge incisions on me.

Dec 30 2019

Review for Dr. Lee

Clarissa C. Dec 19 2019

Review for Dr. Pham

Beth Aug 16 2019

Review for Dr. Neal-Kraal

A former patient Jul 21 2019

Review for Dr. Shuffer

May 16 2019

Review for Dr. Neal-Kraal

I've had difficulty diagnosing between osteoarthritis and rheumatoid arthritis. Shes been very patient in helping me.

Apr 16 2019

Review for Dr. Neal-Kraal

Dr. Tan is the best! I never feel rushed during my appointments. She listens to all my concerns and answers all my questions. She’s simply the best!

Maria Rodriguez in Paramount , CA - Nov 10 2018

Review for Dr. Tan

Downey - Oct 08 2018

Review for Dr. Munassi

I hope Dr. Thai educates those at Fontana Kaiser his ethics, care and compassion values. Congratulations on your new position Dr. Thai!

Denise in CA - May 19 2018

Review for Dr. Thai

What I LOVED ABOUT DR. Cram he doesn't rush you under the knife he told me that I. Would know when the time comes and he was right the time is here I am ready for surgery as soon as I can get on his schedule I am ready.

Bobbie Dent Jan 12 2018

Review for Dr. Crum

Excellent doctor. Completely cured my hair loss after six sessions of scalp Acupuncture and the use of his miracle herbal scalp spray. I’m fully cured now and my hair has fully stopped falling and my scalp is no longer inflammed or painful. 100% cures and grateful.

Hana in Ca - Jan 09 2018

Review for Joonyong Choi

Dr Kao is an exceptionally excellent doctor. He had helped me tremendously with my diagnosis of acute pancreatitis

Lawrence in Whittier, CA - Nov 15 2017

Review for Dr. Kao

Dr. Lever spent the entire visit typing into his computer. He ignored me when I asked questions ; didn't bother to respond. Didn't listen to me. He was condescending and rude.

Apple Valley, CA - Nov 02 2017

Review for Dr. Lever

Lincoln is professional and a genius a relieving pain. I will definitely be a regular patient. Thank you Lincoln!

Whittier, CA - Jul 26 2017

Review for Lincoln Jose Fraga

Parsippany, NJ - Jul 11 2017

Review for Dr. Khchirian

San Bernardino, CA - May 19 2017

Review for Dr. Neal-Kraal

Dr. Rossi is a kind, smart and caring professional. I have known him for 30 years now and he has never let me feel like just a number in the big Kaiser factory. It feels more like I'm going to his private clinic and I have family there.

Maria in monterey park, ca - Feb 12 2017

Review for Dr. Rossi

Joli J Keseloff in Alhambra, CA - Jan 25 2017

Review for Dr. Tropea

Susan L. in Long Beach, CA - Jan 06 2017

Review for Dr. Neal-Kraal

He listens well, he cares, and he explains things in a way that anyone could understand. He doesn't rush you out to get to the next patient.

Lakewood, CA - Jan 05 2017

Review for Dr. Lin

Ed F in Whittier, CA - Aug 30 2016

Review for Dr. Wilkes

Amazing physician, great skills in endoscopy. Real expert in his field

Kathleen in Encino, CA - Jul 28 2016

Review for Dr. Attam

I would like to recommend Dr Alagoz to my friends. He's a smart n friendly.

Christmas in Anaheim, ca - Jun 24 2016

Review for Dr. Alagoz

excellent in EVERY WAY! Anterior Hip replacement 100% satisfied!! Felt very comfortable, not afraid the least bit, Dr. Crum knows his stuff!!! Very thankful that I found Dr. Crum.

Sandra ramirez in La Mirada Ca - Jun 17 2016

Review for Dr. Crum

Pain in the neck does not begin to describe the experience

Susan Tonyson in New York, NY - May 21 2016

Review for Dr. Bernbeck

Dr. Kumar did my husbands knee replacement, then two years later he did my bilateral knee replacement, Results were outstanding! I have already referred 4 new patients to him. I highly recommend Dr. Kumar!

Janet L in Seal Beach, CA - May 04 2016

Review for Dr. Kumar

I'm 40 now and Dr Rivers is the only doctor I have ever liked. She really is the best!

Feb 14 2016

Review for Dr. Rivers

M. Gaines in Carson, CA - Feb 13 2016

Review for Dr. Lin

My experience was excellent . I would refer and have refered him to many of my friends and family

Antoniette Craddock in California - Jan 27 2016

Review for Dr. Crum

She a really nice Doctor she just need to listen a little more to her patients in not be so fast ask her patients if they have questions but other than that she is a great doctor

Long beach patient in Long beach ca - Jan 04 2016

Review for Dr. Rivers

judith in bell - Jan 03 2016

Review for Dr. Lin

Location

Kaiser Permanente Downey Medical Center

9333 Imperial Hwy, Downey, CA 90242