Saddleback Memorial Medical Center- Laguna Hills

75%

Patients that would definitely recommend
5% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Specialty Clinical Quality Awards

Coronary Intervention Excellence Award™ (2019)

Superior clinical outcomes in coronary intervention procedures (angioplasty with stent)

Orthopedic Surgery Excellence Award™ (2019)

Superior clinical outcomes in back and neck surgery, spinal fusion, hip fracture treatment, hip replacement, and total knee replacement

America’s 100 Best Hospitals for Coronary Intervention Award™ (2018)

Superior clinical outcomes in coronary intervention procedures (angioplasty with stent)

Pulmonary Care Excellence Award™ (2018)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Safety Ratings

How well a hospital safeguards patients from potential complications

An event relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

2 ratings were better than expected

  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery

10 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
72%

Patients who gave a rating of 9 or 10
3% higher than the national average

75%

Would definitely recommend
5% higher than the national average

Saddleback Memorial Medical Center- Laguna Hills

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%80%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%76%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%58%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%86%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%51%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%58%66%

Saddleback Memorial Medical Center- Laguna Hills

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%43%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%72%73%

Providers

Provider Reviews

Very knowledgable & caring physician. Excellent bedside manner. Highly recommend him.

Toni S. Jul 08 2020

Review for Dr. Ohashi

Telehealth appointment was easy and Dr. Angarola answered all my questions.

Jul 07 2020

Review for Dr. Angarola

Dr Pittaluga is the best! She is always thorough and explains everything well. She also has a great rapport with my kids. She truly cares abut them and it shows.

Julia RC Jul 07 2020

Review for Dr. Pittaluga

Lani Wu Jul 07 2020

Review for Dr. Wass

I have been a patient of Dr Bustillo’s for 18 years now. He is a wonderful Surgeon and Doctor who takes his time and listens to his patient and asks questions to understand fully what your problem may be. He is a family man who truly cares about his patients... I highly recommend Dr Bustillo.

Jul 07 2020

Review for Dr. Bustillo

Dr Gaikwad takes the time to discuss all the questions that I have following any new condition or lab results. I love her caring attitude and concern. Very professional!

Jul 07 2020

Review for Dr. Gaikwad

After some years of experience with Dr. Ohashi, I find him articulate and effective in family medicine. As well, he genuinely cares for his patient. He is an excellent Dr.

Mark Jul 07 2020

Review for Dr. Ohashi

My Lithotripsy went better than expected I passed the whole stone after one procedure it was like passing fire and worse than child birth but worth it!! thank you modern medicine and thank you Dr Singh I feel so much better thank goodness!!

Samantha Mastrangelo Jul 07 2020

Review for Dr. Singh

I love Dr Simon!

Debi Stephens Jul 07 2020

Review for Dr. Simon

Dr. Pollock always takes the time to answer my questions. She delivered my son via emergency c-section and explained the process thoroughly to ensure I was comfortable going into surgery. I would recommend Dr. Pollock to anyone seeking a compassionate and knowledgeable OBGYN. She is fantastic!

Kelly Swanholm Jul 04 2020

Review for Dr. Pollock

Patty H Jul 04 2020

Review for Dr. Yanni

Dr. Hirano listened to my explanations, and it seemed he really cared about my health. His friendly demeanor is pleasant to experience. I do not regret choosing him as my new primary care physician.

Jul 04 2020

Review for Dr. Hirano

Dr. David Rios, not only is a great doctor! He is a great human being too. I’ve known him for over 30 years. Always makes time to listen to your health problems. I feel very blessed to have him as my doctor. Remedios

Remedios Jul 04 2020

Review for Dr. Rios

Everyone is so professional. They truly care about their patients. I would highly recommend Dr Chun and his staff

Yvonne Denise Warner Jul 04 2020

Review for Dr. Chun

M. Prell Jul 04 2020

Review for Dr. Biorkman

Dr Carlson is the best. Has been the family pediatrician for over 20 years. Had to come in for Tetanus booster due to a stingray sting. Dr Carlson took the time to come in and examine the injury to make sure there were no other complications.

Jul 04 2020

Review for Dr. Carlson

I have been a patient for about 5 years. She is a great doctor and has great patient empathy and provides good advice reference staying healthy.

Bob Jul 04 2020

Review for Dr. Kamarei

Knowledgeable and efficient doctor and surgeon. Thank you

Jul 03 2020

Review for Dr. Yian

Dr. Chen was very attentive to what zzI had to tell him and he was very patient in explaining my situation to me making sure I understand. Also he was extremely friendly. He is an excellent primarycare physician.

Jul 03 2020

Review for Dr. Chen

I am still grading Dr Wass I am a new patient as of 4 weeks ago And so far I am impressed with Dr Wass.

Paul Holloway Jul 03 2020

Review for Dr. Wass

Very detail & patience!

Jul 03 2020

Review for Dr. Chen

Dr. Wass is a Great listener, and generally cares about his patients. He provides a Nonjudgmental atmosphere and offers pragmatic solutions and suggestions for all your health needs. You’re very fortunate if he’s your physician.

Justin Yagerlener Jul 03 2020

Review for Dr. Wass

Very personable and knowledgeable. Takes time with a patient and explains things well.

Jul 03 2020

Review for Dr. Hirano

I think my issue was correctly addressed both in immediate actions taken (tests and prescription) and the specialist referral provided. As always, Dr. Wong was professional and amicable throughout our encounter.

VintageVet Jul 03 2020

Review for Dr. Wong

This was a routine follow up and always feel comfortable. She take the time to listen to what I am describing and offer quality solutions. I have been a patient for over 5 years and wouldn’t go anywhere else.

Jul 03 2020

Review for Dr. Chen

Dr. Salib and his staff exceeded my expectations by making me feel welcome, important, and most importantly, safe in the midst of the pandemic. He listens intently as if he has all the time in the world for me. Indeed, he masters the art of medicine.

Jul 03 2020

Review for Dr. Salib

Wonderful doctor and very thorough. Spent enough time without being rushed.

Everything was perfect Jul 03 2020

Review for Dr. Jiang

He was prompt, helpful and informative. Gloria was equally helpful with all of our questions. Super scary times and he was a really compassionate support for us.

Kristin daniels Jul 03 2020

Review for Ryan Ritchie

She cares about her patients! Such a sweetheart and goes above and beyond.

Jul 03 2020

Review for Dr. Tran

Dr. Damoui listened to my concerns and a plan was developed. I'm so grateful for her help and guidance.

Anne Voorhees Jul 02 2020

Review for Dr. Damoui

Dr Zamani is thorough in visits I’ve had. He picks up from testing on issues that may occur in the future, and offers suggestions on diet and supplements to prevent medical problems. He listens and explains on a level which I can understand the medical issues I have. I highly recommend Dr Zamani.

Jul 02 2020

Review for Dr. Zamani

Jul 02 2020

Review for Dr. Minar

Maheen Gh. Jul 02 2020

Review for Dr. Javaheri

He asked for detail understanding through the virtual !

Jul 02 2020

Review for Ryan Ritchie

Dr. Lopez is nice and she listen to all my questions and concern and she care about her patient. I highly recommend her.

Jul 02 2020

Review for Dr. Lopez

Dr. Tran is an amazing doctor in that she asks about and addresses all of my concerns. She does not rush me in and out, but rather has a genuine interest in my well-being and shows that by listening Intently and giving positive feedback. Her bedside manner is absolutely the best!

Jul 02 2020

Review for Dr. Tran

Dr. Scarcella is very thorough and personal. He genuinely cares and has the experience and skills to help. He's really just the best.

Monique C. Jul 02 2020

Review for Dr. Scarcella

Never a long wait and Dr. Sternfeld is very knowledgeable and helpful. Delivered my baby 7 years ago!

Jul 02 2020

Review for Dr. Sternfeld

Dr Doshi is very patient and caring. He listens our actual needs and guides us in the right way. Very helpful in urgent matters and scheduling appointments as well. Definitely recommend him.

Laxmikanth Jul 02 2020

Review for Dr. Doshi

Dr. Tran does not keep you waiting and is very thorough. Would and have recommended Her to ohers.

Jul 02 2020

Review for Dr. Tran

Felt I was listened to & issues addressed timely.

Lorraine Jul 01 2020

Review for Dr. Karapetian

Marysol Moe Jul 01 2020

Review for Dr. Gritchen

Excellent doctor and very caring!

Jul 01 2020

Review for Dr. Thompson

I have seen Dr. Patel for about 3 1/2 years for migraine headaches. He has been very effective in resolving my pain issue. He is kind and professional and thorough.

Sally Coffey Jul 01 2020

Review for Dr. Patel

S. Yang Jul 01 2020

Review for Dr. Wong

Amazing doctor; very personable, took her time during the appointment, and was extremely thorough! Not to mention, beautiful office that had great music playing :)

Jul 01 2020

Review for Dr. Channual

He is pleasant,, knowledgable, and thorough. And unlike all the other gastroenterologists I've seen over the past 30 years, he explained how my AM and PM gerd medications differ/work. I am totally impressed by him!

KIMBERLY DELMER Jul 01 2020

Review for Dr. Sy

Dr. Fernandez has been my doctor for about 18 years. He talks to me like a friend nor like a detached health worker. I recommend him highly

Jul 01 2020

Review for Dr. Fernandez

Very knowledgeable and great manner with elderly patient.

Karen Montevideo Jun 30 2020

Review for Dr. Gonzalez

Dr. G. always has answers and solutions for my health issues. He never rushes you and always asks if you have anything else you wish to discuss. He is very well informed on all medical issues.

Gary Langdale Jun 30 2020

Review for Dr. Gonzalez

Jun 30 2020

Review for Dr. Hart

Wonderful, caring, knowledgeable and friendly.

Terri Sullivan-Macias Jun 30 2020

Review for Dr. Simon

If I could rate Dr. Tran higher than 5 I would! She made me feel so comfortable and welcomed. I even started to enjoy my doctor visits. Keep doing a good job Dr. Tran!

Cristina Jun 30 2020

Review for Dr. Tran

Dr. Bustillo is extremely professional while remaining compassionate and treats the whole person.

Shannon Gillilan Jun 30 2020

Review for Dr. Bustillo

Dr Chun is absolutely the best general practitioner. He really takes the time to listen To the patient, process through the problem with the patient, and goes the extra mile in following up to ensure that the patient feels heard and taken care of.

Jennell Jun 30 2020

Review for Dr. Chun

Dr Damoui takes the time to listen to my health concerns. This time I had a new issue, chronic shoulder pain. She examined and ordered xray, from there I hope PT will fix me.

Jun 30 2020

Review for Dr. Damoui

Dr. Svrdlan is a great doctor

Ken houston Jun 29 2020

Review for Dr. Svrdlan

My best primary doctor KIEN AN DUONG, always follows up my health condition to help me maintain healthy!

Nguyen Vinh Jun 28 2020

Review for Dr. Duong

Pang Jun 28 2020

Review for Dr. Chang

always listened to my Concerns.

Jun 27 2020

Review for Dr. Ruiz

Dr. Bustillo listens and cares about my problems. He’s helped me get through this endometriosis.

Jun 27 2020

Review for Dr. Bustillo

Listened to my chief complaints and was able to help me the help I need.

Jun 27 2020

Review for Dr. Damoui

I have been a patient of Dr. Ashizawa for many years. His care and compassion for his patients is outstanding. He takes the time to listen to what you have to say and honestly cares about your well being.

Mark Torrianni Jun 27 2020

Review for Dr. Ashizawa

He’s Awesome!! Kind, compassionate, empathetic and funny too! He really listens and cares

Jessica Trucksess Jun 27 2020

Review for Dr. Patel

I have been a patient of Dr. Watanabe for 28 years or something - since Bristol Park Medical Group over on Baker St. in Costa Mesa back in the early 90s. I think he is thoughtful, thorough and interested in his patients.

Melanie Weir Jun 27 2020

Review for Dr. Watanabe

Jun 27 2020

Review for Dr. Ruiz

Great and thorough wellness exam for my 5 year old. He loves Dr. Gunay and I appreciate the time she takes talking with him and answering my questions completely.

Jun 27 2020

Review for Dr. Gunay

I'm so happy to have Leah Phan as my primary doctor, she is patient, respectful and friendly.

Martha Jun 27 2020

Review for Dr. Phan

Hans.D. Jun 27 2020

Review for Dr. Krad

Dr Bustillo always explains options -pros and cons and considers what might work best for me. He takes the time to get to know me and my lifestyle. In Short-he is wonderful-his genuine concern, calming ways and always going above and beyond reassures me that I’m in good hands.

Jun 26 2020

Review for Dr. Bustillo

She takes the time to listen and explain and you don't feel rushed. She is a wonderful doctor!

Tica Jun 26 2020

Review for Dr. Martinez-Wikefeldt

Mister Grijalva has being my personal physician for years, he makes me feel comfortable and cares for my health

Miguel N Jun 26 2020

Review for Ray Grijalva

Dr Gritchen is great with kids. She explains everything in great detail and answers all their questions.

Jun 26 2020

Review for Dr. Gritchen

She's a very thorough doctor who is genuinely concerned about her patients well being.

Cynthia Ocampo Jun 26 2020

Review for Dr. Komanapalli

He is a great person and Doctor. He has seen my husband and I through some really tough issues, for more than 25 years. We love and respect him and his knowledge.

Mary and Dave Manning, Mission Viejo, Ca. Jun 26 2020

Review for Dr. Cianciola

Janet Seward Jun 26 2020

Review for Kathleen Alva

Dr Gupta is very nice and accommodating. Explains things clearly.

Maria Jun 26 2020

Review for Dr. Gupta

Dr Lieberman is caring, thorough, kind, patient and genuine. She listens and actually hears you. She is the absolute best of the best

Kristi Wry Jun 26 2020

Review for Dr. Lieberman-Pan

She is very efficient and very easy to talk to. She took care of my concerns and made me feel good. Very pleasant person!!

Shantelle Jun 26 2020

Review for Dr. Karm

Dr. Svrdlan is the kind of doctor you wish you had. I feel very fortunate to have her as my doctor. She is extremely knowledgeable and patient. You never feel rushed. I would, and have, recommend her to my family and friends.

Jun 26 2020

Review for Dr. Svrdlan

She has limited time with patients and makes the best of the time she has. Thorough, profession doctor.

Jun 26 2020

Review for Dr. Mortara

Very impressed with friendly, helpful staff- pre-visit and during visit- very reassuring during current pandemic. Follow up by Dr. Doshi has been superb- timely and thorough. I am proud to be a MemorialCare employee and patient.

Judith Lamb Jun 26 2020

Review for Dr. Doshi

Dr. Foster is always efficient, informative and funny! I appreciate that he is always up-to-date on the latest health trends and is willing to listen and discuss things.

Darla Miller Jun 26 2020

Review for Dr. Foster

My first time seeing him.I was very pleased with my experience. He was very polite and I was seen in a timely manner.

Angelia Williams Jun 26 2020

Review for Dr. Harms

Excellent

Rick Jun 25 2020

Review for Dr. Sterns

Very thorough doctor. My sons have been seeing him for a few years now for various reasons. Great demeanor. Cured acne for one using Accutane.

Jun 25 2020

Review for Dr. Nguyen

Very efficient, answered my questions and concerns.

Jun 25 2020

Review for Dr. Duong

Dr. Lieberman is just the best. Best bedside manner and attitude. She really cares and knows her stuff!

Jun 25 2020

Review for Dr. Lieberman-Pan

I was seen promptly, and the doctor and staff were professional and kind.

Kimberly Jun 25 2020

Review for Miao Yu

Pamela was amazing. Best experience I’ve ever had with a doctor. She was thoughtful , thorough , extremely knowledgeable , and overall helpful. Went over and above in my opinion.

SM Jun 25 2020

Review for Pamela Wade

Dr. Simon always listens, is patient, kind and explains everything to us.

Isabel Evans Jun 25 2020

Review for Dr. Simon

Dr. Covarrubias has been my primary physician for over 12 years. Great at monitoring my overall health care. Always follows up with referrals. Always well informed re: my questions.

William Gordon Jun 25 2020

Review for Dr. Covarrubias

The Doc is great. Low key, insightful, clear, patient, involved. The staff is great too. The office has a great professional but relaxed feel. I never ever have to wait to be seen. Oh, and the parking is easy and free.

Jun 25 2020

Review for Dr. Mikhail

Gabys Jun 25 2020

Review for Pamela Wade

Great caring doctor and staff.

Jun 25 2020

Review for Miao Yu

Jun 25 2020

Review for Dr. Sterns

Location

Saddleback Memorial Medical Center- Laguna Hills

24451 Health Center Dr, Laguna Hills, CA 92653