NEA Baptist Memorial Hospital

79%

Patients that would definitely recommend

9% higher than the national average

NEA Baptist Memorial Hospital is a medical facility located in Jonesboro, AR. This hospital has been recognized for Patient Safety Excellence Award™ and Outstanding Patient Experience Award™.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™

Patient Safety Excellence Award™ (2022, 2021)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Outstanding Patient Experience Award™

Outstanding Patient Experience Award™ (2023)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

2 ratings were worse than expected

  • Bloodstream infection following surgery
  • Accidental cut, puncture, perforation or hemorrhage during medical care

1 rating was better than expected

10 ratings were as expected

Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Complication Based Ratings

Procedure/ConditionIn Hospital

Pacemaker Procedures

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Coronary Artery Bypass Graft (CABG) Surgery

Mortality In-Hospital

As Expected

Mortality within 30 days

Worse than Expected

Coronary Interventional Procedures (Inpatient)

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Heart Attack

Mortality In-Hospital

Worse than Expected

Mortality within 30 days

As Expected

Heart Failure

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Diabetic Emergencies

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Pulmonary Embolism

Mortality In-Hospital

Worse than Expected

Mortality within 30 days

As Expected

Respiratory Failure

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Sepsis

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Gallbladder Removal Surgery

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Bowel Obstruction

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Colorectal Surgeries

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Gastrointestinal Bleed

Mortality In-Hospital

Better than Expected

Mortality within 30 days

As Expected

Pancreatitis

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Upper Gastrointestinal Surgery

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Stroke

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Hip Fracture Treatment

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Chronic Obstructive Pulmonary Disease (COPD)

Mortality In-Hospital

As Expected

Mortality within 30 days

Worse than Expected

Pneumonia

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Back and Neck Surgeries (without Spinal Fusion)

In Hospital

As Expected

Spinal Fusion

In Hospital

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Carotid Procedures

In Hospital

As Expected

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
77%

Patients who gave a rating of 9 or 10

8% higher than the national average

79%

Would definitely recommend

9% higher than the national average

NEA Baptist Memorial Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%78%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%80%78%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%61%66%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%62%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%87%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%53%52%

NEA Baptist Memorial Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%67%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%68%73%

Providers

Provider Reviews

She took the time to talk to me and was not rushed. She gave me her opinions and answered my questions and concerns. She absolutely is not rude as mentioned in another review. In fact her and het staff are very nice and respectful and my visits have been very helpful to keep me as healthy as...

David K Nov 02 2023

Review for Dr. Ogwo

Dr. Brandt is a wonderful doctor but his staff are condescending and bullying. You are forced to see his financial counselor before surgery and she tells you that you must pay 20% upfront or they won't perform your surgery. You are told that you must pay any open balance in full before a second...

Oct 22 2023

Review for Dr. Brandt

Very pleasant and professional. Explained everything ahead of time. Surgery was completed on time and with no complications.

Mike Benson Oct 19 2023

Review for Dr. Rich

Dr. Lan did an ablation back in 2016, and it was a successful procedure. If, I ever need an electrophysiologist, I will look for him again.

L. Ruiz Oct 16 2023

Review for Dr. Lan

always get good check-up and they listen to every question, always work us in, if we need to call and see a doctor

Oct 11 2023

Review for Dr. Wagner Jr

Location

NEA Baptist Memorial Hospital

4800 E Johnson Ave, Jonesboro AR 72401

CallDirections

(870) 936-1000

Frequently Asked Questions

Where is NEA Baptist Memorial Hospital located?

NEA Baptist Memorial Hospital is located at 4800 E Johnson Ave, Jonesboro, AR 72401. Find other locations and directions on Healthgrades.

Has NEA Baptist Memorial Hospital won any recent awards from Healthgrades?

Yes, NEA Baptist Memorial Hospital has been awarded with Patient Safety Excellence Award™ and Outstanding Patient Experience Award™ in the past two years.

Is NEA Baptist Memorial Hospital highly rated with patients?

77% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.

Does NEA Baptist Memorial Hospital score well in safety ratings?

Healthgrades tracks outcome ratings for 13 hospital services. View more details here.

How do I get in at NEA Baptist Memorial Hospital?

Phone number, appointment information, and directions can be found on Healthgrades NEA Baptist Memorial Hospital profile..

How does NEA Baptist Memorial Hospital rank in terms of safety and outcomes?

Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.

Contact Us

4800 E Johnson Ave

Jonesboro, AR 72401

Directions

(870) 936-1000