Mercy Hospital Northwest Arkansas

79%

Patients that would definitely recommend
9% higher than the national average


Mercy Hospital Northwest Arkansas is a medical facility located in Rogers, AR. This hospital has been recognized for Patient Safety Excellence Award™, America’s 100 Best Hospitals for Spine Surgery Award™, and more.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™ (2018)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Specialty Clinical Quality Awards

America’s 100 Best Hospitals for Spine Surgery Award™ (2020, 2019)

Superior clinical outcomes in back and neck surgeries and spinal fusion procedures

Pulmonary Care Excellence Award™ (2020, 2019)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Critical Care Excellence Award™ (2019)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

4 ratings were better than expected

  • Pressure sores or bed sores acquired in the hospital
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Accidental cut, puncture, perforation or hemorrhage during medical care

8 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Acute kidney dysfunction following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
73%

Patients who gave a rating of 9 or 10
4% higher than the national average

79%

Would definitely recommend
9% higher than the national average

Mercy Hospital Northwest Arkansas

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%79%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%76%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%63%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%88%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%52%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%63%66%

Mercy Hospital Northwest Arkansas

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%55%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%77%73%

Providers

Provider Reviews

Great doctor. Has wonderful bed side manners. Explained everything to me. Asked me sevrtal times if I had any questions. So glad he is in Rogers with Mercy.

Don S. Aug 07 2020

Review for Dr. Woodworth

I took my daughter to see Dr. Platt for her first dental check up and she loved him! I can’t say enough good things about Dr. Platt!

Aug 01 2020

Review for Dr. Platt

He is kind and patient. The perfect Dentist for children. He’s approachable, smiles a lot, a listener.. so he’s perfect for parents too. Our family loves Dr Platt

Johnna Boone Aug 01 2020

Review for Dr. Platt

Dr. Byrum is excellent at what he does! Very thankful for him and his team. They are very quick and have been great for both well visits and sick visits! Helped Diagnose a rare illness that other doctors couldn't.

Brian Aug 01 2020

Review for Dr. Byrum

Sheila Jul 28 2020

Review for Dr. Aguilar-Guzman

Dr. Putnam treated my mom for vertigo and knew exactly what to do. He is very personable and kind.

Jul 21 2020

Review for Dr. Putman

DR MILLS IS A VERY CARING DOCTOR HE CARES ABOUT HIS PATIENTS ALOT, I HAVE LUPIS AMONG OTHER THINGS AND HAS ALWAYS BEEN THERE TO HELP ME FEEL BETTER HE IS THE BEST !!!!!! AND THE STAFF IS OUTSTANDING VERY PLEASENT TO BE AROUND 5 STARES ALL THE WAY .

Jul 16 2020

Review for Dr. Mills

Absolutely fantastic surgeon. Great personality, confident, capable, and intelligent. He change my life in 1.5 hours.

Ryan Stokes Jul 16 2020

Review for Dr. Randolph

MJ Jun 24 2020

Review for Dr. Ragland

Very professional. Does follow up with test results. Spends time listening, does not seem like he is rushing you. Only negative is wait time in waiting area, past appointment time.

PattheBrit Jun 13 2020

Review for Dr. Huskins

Marion Reed Jun 10 2020

Review for Dr. Ivy

Mom of Five Jun 02 2020

Review for Dr. Taylor

The absolute BEST in all areas of healthcare!

May 29 2020

Review for Dr. Ivy

Dr. Addington has been my doctor for over 30 years. He is very thorough, very professional and I have always been treated with respect.

Arkieblogger May 28 2020

Review for Dr. Addington

I've used Dr. Archer for many years now. He's always been extremely professional, while being thorough in his diagnosis and explanations. It's hard to find a Dr. that will actually take the time to listen and discuss. Highly recommended!

Gino Capito May 28 2020

Review for Dr. Archer

May 27 2020

Review for Dr. Vold

SteveG May 27 2020

Review for Dr. Rekhi

Dr. Merritt is extremely empathetic and strives to provide awesome care for her patients

May 23 2020

Review for Dr. Hatley-Merritt

Carol King May 22 2020

Review for Dr. Maass

Dr Merritt is professional and puts the needs of her patients before her own interests.

May 21 2020

Review for Dr. Hatley-Merritt

May 18 2020

Review for Dr. Yawn

Dr wells was my moms dr and sisters he is kind compassionate and caring in every sense. They both loved dr wells when he was at hembree cancer center in ft smith Arkansas.

Donna goodnight May 14 2020

Review for Dr. Wells

Several consultations on Dr. Fomins time. His care and connection to his Patients is unparalleled. His body of work is an incredible asset to understanding neurology.

David Morin May 13 2020

Review for Dr. Fomin

Apr 28 2020

Review for Dr. Bryant

Jonna Montano Apr 24 2020

Review for Dr. Jaggernauth

Dr. Mahan is the best doctor I’ve ever been to! He is very thorough, and he listens to his patients. He answers all your questions and addresses all your healthcare concerns. He genuinely cares about his patients! We definitely need more doctors like him. I am very thankful that he is my PCP!

Amanda Leopold Apr 10 2020

Review for Dr. Mahan

Mr R Kalter Apr 03 2020

Review for Dr. El-Shafei

Mr. Ronald Kalter Apr 03 2020

Review for Dr. El-Shafei

CoughingUpTheTruth Apr 01 2020

Review for Dr. Ragland

Just fantastic!! I survived. Yea Dr. Jag

Marsha B Mar 27 2020

Review for Dr. Jaggernauth

Dr Sines last August fixed my sagging eyelids lifted my eyebrows. He done a wonderful job and I am well pleased with the results. Everyone that I had contact with was very professional.

C.W. Newell Mar 27 2020

Review for Dr. Sines

Mar 14 2020

Review for Dr. Jackson

Gma*C Mar 12 2020

Review for Dr. Estes

Need a good Dr. Mar 11 2020

Review for Dr. Bryant

I had a problem that I knew would require surgery to fix. The doctor did a great job at explaining all of my options while looking at the X-ray. The surgery turned out just like I was told it would. I'm now completely healed and happy with the results. I would recommend.

JackieR Mar 09 2020

Review for Dr. Teufel

Mar 05 2020

Review for Dr. Green

I promise after at least 7-8 previous surgeries this is the best experience I've ever had!

Rhea R Mar 03 2020

Review for Dr. Teufel

happymama Feb 27 2020

Review for Dr. Taylor

The most friendly staff! Dr Gaston is a great doctor and takes his time to really listen to you.

Feb 27 2020

Review for Dr. Gaston

I've been with Dr. Kim for over 6 years now. Always felt like she has my best interest at heart and will work me in if I really need to see her. Excellent in every way.

Jason W Feb 26 2020

Review for Dr. Emerson

He’s the best. His injections are the best. Not the guy for you if you are a drug seeker!

Paul Baldwin Feb 20 2020

Review for Dr. Irwin

Feb 14 2020

Review for Dr. Fomin

Cyrus Kooshesh Feb 11 2020

Review for Dr. Bolding

Poor communication. Makes fun of you if you are overweight. Does not address acute issues is she can blame them on weight. Does not follow uo with scans or xrays.

Fayetteville - Feb 11 2020

Review for Dr. Trent

My experience with Dr Irwin was great hes helping get to the root of my pain I am having now after a multitude of major surgeries I can ask for a better doctor and those of you who bash the man pretty sad

Jason Feb 07 2020

Review for Dr. Irwin

Friend not just a DR. Have been seeing him for 20 years and left only to come back.

Feb 06 2020

Review for Dr. Benson

Dr. Bradford is a doctor that cares about his patients. He is a great doctor that explains everything and leaves you feeling confident with his ability. You can trust him in all his decisions

Denise Feb 06 2020

Review for Dr. Bradford

Uncaring...makes decisions without explanation Discharged me as patient on urine testing-for narcotic

Joe Jan 29 2020

Review for Dr. Irwin

Jan 21 2020

Review for Dr. Tadakal

Rachel Jan 09 2020

Review for Dr. Hull

Dec 11 2019

Review for Dr. Bolding

Lisa Dec 07 2019

Review for Dr. Schemel

Angela Dec 07 2019

Review for Dr. Guynn

Stuart listens! Do you know how rare that is?!? He listens. He doesn’t push pills. I’ll go nowhere else.

Karen Linton Nov 28 2019

Review for Dr. Benson

Dr. Cooper corrected both of my feet, one surgery per foot. It has been a year since my last surgery. My feet feel GREAT! Dr. Cooper is a great surgeon with a great bedside manner. He is so kind, informative and patient! I highly recommend him!!!

Vanessa Fulcher Siahmakoun Nov 24 2019

Review for Dr. Cooper

Concerning. I had a MRI and he seems to be more concern on pushing diet overall. I should have been referred to neurological expert. He explanation of how to treat dementia was not to look back but move forward with diet.

Nov 20 2019

Review for Dr. Lee

He treated me for gout. I appreciate the time he takes to listen to my concerns

Nov 17 2019

Review for Dr. Beeman

I have been seeing Dr. Smiley for about 10 years. Always has time to explain my questions and concerns.

Derick Nolan Nov 09 2019

Review for Dr. Smiley

Happier now Nov 06 2019

Review for Dr. Lee

She poked a hole in my colon during routine colonoscopy and I had to have a colon resection

Nov 05 2019

Review for Dr. Nathan

Dr. Gray was professional and reassuring. My husband and I would both definitely seek him out in the future for medical care.

Melissa Milton Nov 04 2019

Review for Dr. Gray

Dr. Fulton is a great doctor

Misty Cleveland in Cave Springs, AR - Oct 29 2019

Review for Dr. Fulton

Oct 20 2019

Review for Dr. Holland

I had a good experience. I would recommend Dr. Teufel if you need foot surgery. I think he cares about his patients and is a very good surgeon!

Sara M Oct 09 2019

Review for Dr. Teufel

I always feel like a person, not just a number or another patient. When he asks questions, he listens to you with a serious conviction.

PK Oct 07 2019

Review for Dr. Saez

I had the pleasure of Dr Rude being my Dr for many years. She is one of the best there is . Hands down . Excellent , smart knows her stuff. Trust her 100%

Lisa P Oct 04 2019

Review for Dr. Rude

explained everything to me where i could understand. was professional, kind, and very efficient and accurate. he had looked at my history before i came in to see him which is never the case. i was 100% satisfied with my care while under dr. Joshi.

Oct 04 2019

Review for Dr. Joshi

I have been a patient of Dr. Al-Khatib for over 2 years. His professionalism & care have been outstanding.

Oct 04 2019

Review for Dr. Al-Khatib

Amazing, compassionate doctor who strives to take the time with each patient regardless of his busy schedule. Very thankful for him.

Oct 02 2019

Review for Dr. Bryant

Sep 27 2019

Review for Dr. Cooper

ZachJMac Sep 24 2019

Review for Dr. Byrum

Sep 23 2019

Review for Dr. Lueders

Had my eyelids and eyebrows done this past spring,not pleased! He left my face permanently scarred above both eyes! I’ll never go back!!

C3po Sep 03 2019

Review for Dr. Sines

My mother and I are both patients of Dr Jones. We both love her. She takes her time with you, is thorough and we never feel rushed when we see her. I highly recommend her!

Sep 01 2019

Review for Dr. Jones

Aug 31 2019

Review for Dr. Maass

Concerned for Americans Aug 21 2019

Review for Dr. Rekhi

Betty Brewer Aug 19 2019

Review for Dr. Fomin

Aug 13 2019

Review for Dr. Teufel

He takes the time to listen and explain things. He does not give up!

Problem Child Aug 10 2019

Review for Dr. Mills

chris in bentonville Jul 29 2019

Review for Dr. Hamilton

I have been Blessed Jul 29 2019

Review for Dr. Cherney

Dr. Kaler treated my father-in-law like he was a king. I have never experienced a physician with his compassion, follow through and professionalism. He has blessed our family more than he will ever know.

Mike Jul 27 2019

Review for Dr. Kaler

Jayme Jul 25 2019

Review for Dr. Lueders

I have many doctors but he’s my go to doctor. If I have a concern he listens and then does whatever needs to be done to ease my mind. I feel very lucky that I was assigned to him. You can just tell he genuinely cares about his patients

Tracy Matthews Jul 10 2019

Review for Dr. Schaefer

was seen by Dr. Ramsey on a Saturday at convenient care. She was great and I agree with the other reviewer...wish she had a private practice!

Sherry Jul 08 2019

Review for Dr. Ramsey

He needs to retire.. very poor quality of medical care given to three separate children over a 6 year period. The last one may cause my oldest child’s death. He needs to lose his license.

Dora in AR - Jun 22 2019

Review for Dr. Lueders

Dan L in Fayettevillle, AR - Jun 19 2019

Review for Dr. Al-Khatib

April Warren Jun 17 2019

Review for Dr. Mills

Dr. Tucker is an excellent physician. He takes time to listen to the patients. He is very kind and treats people with respect. He makes sure all your needs are met before leaving his office.

Dorothy in Decatur , AR - Jun 11 2019

Review for Dr. Tucker

Dr. Faddis is the best doctor I have ever had! He listens,cares, and gives you all the time you need to answer your questions that you need him to answer.

May 30 2019

Review for Dr. Faddis

Been going to him for over 20 years. He's kind and very thorough and thoughful!

May 07 2019

Review for Dr. Donnell

May 01 2019

Review for Dr. Ivey

My first visit w/ Dr. Griffey II was good. He explained my MRI to me and wasn't in a rush. I would recommend him to anyone.

Apr 16 2019

Review for Dr. Griffey

Dr Feezell was my OBGYN for many years and was the Dr who discovered my son with Potters Syndrome. He is an amazing Dr.

Apr 11 2019

Review for Dr. Feezell

Apr 10 2019

Review for Dr. Bisbee

Very personable and very thorough. Always on time.

Apr 05 2019

Review for Dr. Beeman

Location

Mercy Hospital Northwest Arkansas

2710 S Rife Medical Ln, Rogers, AR 72758

Frequently Asked Questions

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