Baptist Health Medical Center - Conway

78%

Patients that would definitely recommend
8% higher than the national average


Baptist Health Medical Center - Conway is a medical facility located in Conway, AR. This hospital has been recognized for Patient Safety Excellence Award™ and Outstanding Patient Experience Award™.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™ (2021)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Outstanding Patient Experience Award™ (2020, 2019)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

11 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
78%

Patients who gave a rating of 9 or 10
9% higher than the national average

78%

Would definitely recommend
8% higher than the national average

Baptist Health Medical Center - Conway

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%84%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%82%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%65%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%86%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%51%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%66%66%

Baptist Health Medical Center - Conway

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%79%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%73%73%

Providers

Provider Reviews

Dr. Wirges is the best hand doctor around. He’s a great explainer of options and how actual procedures will work. I trust his work completely. If you are searching for a hand doctor, stop right here because he’s the one.

Sarah J. Sherwood Nov 28 2021

Review for Dr. Wirges

He’s truly an excellent surgeon

Johanna Morgan Nov 18 2021

Review for Dr. Phillips

This is my fourth colonoscopy with Dr. Heath over the last 16 years. Dr. Heath and staff are the best as far as in concerned. Hardly any waiting for either the consultation or the procedure. My wife wants to start seeing him for her colonoscopy next year. I would highly recommend them

Gary Strack Nov 12 2021

Review for Dr. Heath

I went here because of the five star rating. I can't get anyone to return my phone calls or emails. I am so disappointed ??

Nov 09 2021

Review for Dr. Thrasher

There fast talks to you as soon as your awake

Oct 29 2021

Review for Dr. Stokes

Location

Baptist Health Medical Center - Conway

1555 Exchange Ave, Conway, AR 72032

Frequently Asked Questions

Where is Baptist Health Medical Center - Conway located?

Has Baptist Health Medical Center - Conway won any recent awards from Healthgrades?

Does Baptist Health Medical Center - Conway score well in safety ratings?