Dignity Health - Mercy Gilbert Medical Center

77%

Patients that would definitely recommend
7% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

America's 250 Best Hospitals Award™ (2020, 2019, 2018)

Top 5% in the nation for consistently delivering clinical quality

Specialty Clinical Quality Awards

America’s 100 Best Hospitals for Pulmonary Care Award™ (2020, 2019)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Critical Care Excellence Award™ (2020, 2019)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

Gastrointestinal Care Excellence Award™ (2020)

Superior clinical outcomes in colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, small intestine surgeries, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis

Stroke Care Excellence Award™ (2020)

Superior clinical outcomes in the care and treatment of stroke

Pulmonary Care Excellence Award™ (2018)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

2 ratings were worse than expected

11 ratings were as expected

  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
74%

Patients who gave a rating of 9 or 10
5% higher than the national average

77%

Would definitely recommend
7% higher than the national average

Dignity Health - Mercy Gilbert Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%77%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%79%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%64%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%89%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%54%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%63%66%

Dignity Health - Mercy Gilbert Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%60%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%75%73%

Providers

Provider Reviews

Dr Lake never seems rushed to leave the exam room to get to the next task. He takes the time to explain his plan of care for me. Jared PA and Mickey MA complete his A # 1 team! Highly recommended by me!

Melanie Jensen Jul 03 2020

Review for Dr. Lake

Heather Parton Jul 03 2020

Review for Dr. Pepple

Tara Bastress Jul 02 2020

Review for Dr. Porter

Shan Jul 02 2020

Review for Dr. Testa

I love Dr. Adams! The office is run well, and very organized. Dr. Adams is very easy to talk to, is never in a rush, and takes the time to talk. Highly recommend her. ??

Jul 02 2020

Review for Dr. Adams

Very professional and knowledgeable.

Jul 02 2020

Review for Dr. Abildgaard

Katrina Jul 02 2020

Review for Dr. Chu

ERNESTO CONTRERAS Jul 02 2020

Review for Dr. Akkad

Amazing bed side manner. Extremely talented and knowledgeable!

Jul 02 2020

Review for Dr. Vats

Not my first visit to Dr Kooima. She is the best! She also has great staff, in particular Kkay, the gate keeper. I felt much better about my diagnosis, and possible treatments.

Arthur Martini Jul 01 2020

Review for Dr. Kooima

She is very calm and listen very carefully. Never rushed me. Follow up and very soft spoken and well mannered.

mukta Jul 01 2020

Review for Dr. Patel

Excellent first time experience. Everything went well from the check-in to the X-rays to the actual visit with the doctor and the injections.

Thumbs Up Jul 01 2020

Review for Dr. Odgers

Very efficient office, the X-ray equipment is right there so you don’t have to do any running around for results.

super kat Jul 01 2020

Review for Dr. Swenson

Very nice doctor who cares about her patients. Definitely recommend her.

John M Jul 01 2020

Review for Dr. Rashid

Jun 30 2020

Review for Dr. Stanbury

I have had two back surgeries with Dr. Datta. I find him to be very caring and also determined that i understand what is going on with my body. He takes as much time with me as I need.

Jun 29 2020

Review for Dr. Datta

Dr. Bland is fantastic. He went above and beyond to help fix my ankle. I had a horrible surgery done by an orthopedic surgeon, and Dr. Bland was able to correct it so I could run, golf, and be active again. He is an amazing doctor and surgeon!

Ann Lee Jun 29 2020

Review for Dr. Bland

Jun 28 2020

Review for Dr. Paterson

Maureen B Jun 28 2020

Review for Dr. Baig

Very professional, but makes you feel comfortable and gives you detailed facts about diagnoses and treatment

Jun 28 2020

Review for Dr. Lake

D Topham Jun 27 2020

Review for Dr. Zoldos

Very professional and answered all questions. I never feel I’m being rushed.

HS Jun 27 2020

Review for Dr. Tefteller

I loved Dr. Abildgaard on my initial visit. He took time to carefully explain my knee situation to me and the relevant options. He is clearly well-versed in his specialty.

Bob D. Jun 27 2020

Review for Dr. Abildgaard

Ronald Manzo Jun 26 2020

Review for Dr. Bryce

Dr. Behrend is the most compassionate surgeon I’ve ever met. I believe he has saved my life.

Virginia Seip Jun 26 2020

Review for Dr. Behrend

This was my first appointment with Dr. Bryce and it proved to be what I hope for from all medical providers. The doctor was very thorough and never gave me the feeling that I was just a number.

Paul Robinson Jun 26 2020

Review for Dr. Bryce

very good

Chris D. Jun 26 2020

Review for Dr. Maheshwari

My visit was very enjoyable. Everyone working there was pleasant and extremely helpful. Dr. Dinowitz was welcoming, informative and I couldn't be more pleased!! I feel very confident having him do my surgery. He explained everything to me and I don't have any questions unanswered.

Sylvia Schueneman Jun 26 2020

Review for Dr. Dinowitz

Outstanding, easy to understand , and he’s The best choice by far . I’m new to AZ , great personality

Pat Sealy Jun 25 2020

Review for Dr. Patterson

Highly recommend! Had very good experience through entire process - consultation, extraction and follow up appointment.

Jun 24 2020

Review for Dr. Wilson

Dr. Schmidt was very friendly and thorough. We went over my MRI in detail and he explained all treatment options that are available to me.

Phyllis Pavlicek Jun 24 2020

Review for Dr. Schmidt

Easy to talk to. Easy to understand. Likeable guy that seems to he sincere. I will update after my upcoming procedure.

Jeff Brescia Jun 24 2020

Review for Dr. Patel

Professional

Mike Deacon Jun 24 2020

Review for Dr. Swenson

Dr. Tefteller is amazing. He is always compassionate and professional. I always leave feeling he has my best interests at heart and answers all of my questions!

Scott Leeseberg Jun 24 2020

Review for Dr. Tefteller

Jun 24 2020

Review for Dr. Fucci

Extremely efficient, thorough and kind. Explains what needs to be done and had it set up immediately. Highly recommended.

Carol Schroeder Jun 24 2020

Review for Dr. Song

Charlene Kolpien Jun 24 2020

Review for Dr. Baig

Good

Anonymous Jun 23 2020

Review for Dr. Maheshwari

Great

Bradley T. Jun 23 2020

Review for Dr. Maheshwari

Dr. was professional yet personable. He explained everything clearly and in patient friendly language. He listened to my questions and concerns and responded accordingly. Together we developed a plan of action.

Nancy Moorhead Jun 23 2020

Review for Dr. Patterson

Dr Evens has done two successful hand surgeries for me. He is a very thorough, kind Dr who makes you feel at ease. He explains things and answers questions.

Jun 23 2020

Review for Dr. Evans

Yes I will take my father in law to!

Jun 23 2020

Review for Dr. Patterson

Great experience. A doctor/surgeon that cares. He listens and always smiles.

Jun 23 2020

Review for Dr. Schmidt

Judith Banks Jun 23 2020

Review for Dr. Kumar

Dr Jhaver and staff are top notch and have treated me and my husband for several years with a kind and loving touch both from Dr Jhaver, Keri her NP and staff.

Neva Katzdorn Jun 23 2020

Review for Dr. Jhaver

Great bedside manner, knowledgeable, took time to answer all questions.

MELISSA THOMPSON Jun 23 2020

Review for Dr. Tefteller

Dr. Waldrop was a second opinion for back surgery. I found his knowledge & expertise very helpful.

Richelle G Jun 22 2020

Review for Dr. Waldrop

Kathy Smith Jun 22 2020

Review for Dr. Woods

very good experience always

Randy M. Jun 21 2020

Review for Dr. Maheshwari

Very personable! Answers questions. Would like in person visits.

Christina Gibson Jun 20 2020

Review for Dr. Shipon

It went great.

Donna Jun 20 2020

Review for Dr. Haddon

Explained to about my injury so I could understand what I need to do for myself

Dixie Jun 20 2020

Review for Dr. Montague

Been with Dr. Idle for 15 years. Even through the move transition always been extremely happy

Grant Jun 20 2020

Review for Dr. Odle

it has been very good

Karen K. Jun 19 2020

Review for Dr. Behrend

I enjoyed visiting with the doctor again one year after my hand surgery. He addressed concerns about recent developments and came up with a plan for us. He's very efficient and caring.

Jun 19 2020

Review for Dr. Montague

Excellent doctor. He cares! And he is passionate as a doctor

Steve Jun 19 2020

Review for Dr. Castro

Dr. Schmidt was terrific after going to two other orthopedist I finally got the help I need it. He was informative and explained my choices. Just had my knee surgery last week and they already had two calls from them to see how I was doing before my follow up appointment

Roseann Fitzpatrick Jun 19 2020

Review for Dr. Schmidt

Dr. Griffin is a superb dr. He is smart, caring and wants the best for his patients. He takes his time with during office visits, makes sure you're comfortable with the treatment plan. I don't know of a better doctor. My husband and I are so lucky to have him as our Doctor.

Natalie B Jun 19 2020

Review for Dr. Griffin

I am so thankful I found Dr. Brown and chose her to be my surgeon. She was caring, thorough and spent a lot of time explaining everthing to my family and I. Thank you for taking such good care of me! I would highly recommend Dr. Brown.

Jun 19 2020

Review for Dr. Brown

I am a physician and I have been a patient of Dr Meyer for four years. She has all the qualities which make a physician great.She Is knowledgeable ,caring and always willing to answers all patient’s questions and concerns. She also works with a great nurse practitioner .

Jun 19 2020

Review for Dr. Meyer

I saw Dr. Campion at the Ahwatukee Urgent Care facility. He was direct yet, humorous. He answered all of my questions as he provided the necessary care.

Tywia Holmes Jun 19 2020

Review for Dr. Campion

I appreciated the time he took to give me a diagnosis quickly and then offer treatment plans before going to surgery.

L. S. Jun 19 2020

Review for Dr. Behrend

From the moment I walked in I was greeted with a friendly hello and was helped immediately. The nurse who brought me back in the room was friendly and upbeat. Thank you Dr Schlotterback for always taking such great care for me and my family. You're the best!!!!

Leeanne F. Jun 19 2020

Review for Dr. Schlotterback

As usual the visit for the procedure went very well all the staff were friendly and competent. They get you right in and you are not waiting. Highly recommend Dr Shipon and her team.

Roger Jun 18 2020

Review for Dr. Shipon

Jean C Jun 18 2020

Review for Dr. Garcia

Friendly staff! Monica was friendly and efficient. No waiting. Diagnosed and treated by Dr. Evans. Excellent service!

Allan Tellam Jun 18 2020

Review for Dr. Evans

Entire team did an amazing job replacing my hip. Dr Thomas is a great doctor with excellent skills. Would recommend to anyone.

Dan Jun 18 2020

Review for Dr. Thomas

top rate.off the charts

Donald B. Jun 18 2020

Review for Dr. Behrend

Jun 18 2020

Review for Dr. Masur

Total hip replacement done by an excellent doctor and amazing person!

Judith Anderson Jun 18 2020

Review for Dr. Thomas

Kind..thoughtful... easy to talk to... this woman knows her stuff!

Jun 18 2020

Review for Dr. Morris

Jun 18 2020

Review for Dr. Frankel

Michael Gattorna Jun 18 2020

Review for Dr. Pepple

Dr. Patterson will answer any and all questions you have. You have a good team with Dr. Patterson's group.

Jun 18 2020

Review for Dr. Patterson

Doctor was attentive and listened to my issues. Took X-rays as needed and diagnosed. Pain has already subsided as He expected and based on my previous experience, I will expect the results he explained. I also know if I have any issue, he will be there.

Maggie Casdorph Jun 17 2020

Review for Dr. Frankel

Dr. Stanbury was personable, informative, and delivered a painless cortisone shot in my palm. I highly recommend him!

Andrea S. Jun 17 2020

Review for Dr. Stanbury

Dr. Frankel listened to my complaint, checked out my arm and performed xrays. He explained what he thought was wrong and talked about options and how to proceed. At end of visit he told me what to expect and when I should follow up.

Jw Jun 17 2020

Review for Dr. Frankel

all ways very good

James C. Jun 17 2020

Review for Dr. Maheshwari

good

Anonymous Jun 17 2020

Review for Dr. Schlotterback

Judy D. RN Jun 16 2020

Review for Dr. Paterson

I especially liked the way he explained what was wrong with my knee. He showed respect and was very nice.

Gloria Hein Jun 16 2020

Review for Dr. Sharpe

Dr Lake explains things thoroughly. He is kind and is professional and very highly skilled! I am so glad that I found Dr Lake!

Jun 16 2020

Review for Dr. Lake

Dr Patterson is the kindest person, very thorough. tried all he could before doing surgery. I trust his skill and knowledge.

Vonda Dunaway Jun 16 2020

Review for Dr. Patterson

Doctor is very thorough in explaining my health plan.

Jose P. Jun 16 2020

Review for Dr. Schlotterback

Very thorough, intelligent, humble, compassionate good bed side manner. Enjoyed my visit. Would recommend if you are looking for a gastroenterologist.

Jun 16 2020

Review for Dr. Patel

Dr. Evans was very professional and had a pleasant way of explaining things and offering options. I highly recommend him. Thank you.

Diane Jun 16 2020

Review for Dr. Evans

Jun 16 2020

Review for Dr. Abildgaard

Dr Montague is the best. He is compassionate, personable , easy to understand. Really cares about his patient.

Jun 16 2020

Review for Dr. Montague

Shar Jun 16 2020

Review for Dr. Leber

Jun 15 2020

Review for Dr. Davis-Best

Dr. Schmidt took his time getting to know me and inquiring about my ortho needs. He shared helpful information throughout my visit. He was patient, present and kind.

Jun 14 2020

Review for Dr. Schmidt

My experience with Dr.Baig has been more than amazing. Since the day I had my first consultation, he made me feel comfortable and calmed all my fears going into surgery. He answered all my questions and explained everything in layman’s term that I could understand.

Maritza Perez Jun 14 2020

Review for Dr. Baig

Jun 14 2020

Review for Dr. Phan

Jennifer Jun 13 2020

Review for Dr. Adams

THIS VISIT AS WELL AS THE PREVIOUS ONE HAS BEEN UTMOST PLEASANT AS WELL AS VERY PROFESSIONAL AND COURTEOUS. ALL YOU NEED IS TO REINSTALL THE FURLOUGH PERSONNEL WHICH IS MOST NEEDED TO ANSWER PHONE CALLS AND TAKE CARE OF THE OFFICE AGENDAS. I SIMPLY LOVE DR. SHIPON.

ARMANDO FARRES Jun 13 2020

Review for Dr. Shipon

Dr Baker has always listened to my needs. He is a true professional and is very thorough with his exams. Made me feel comfortable and he is very understanding. Will highly recommend Dr. Timothy Baker.

Adri Jun 13 2020

Review for Dr. Baker

Location

Dignity Health - Mercy Gilbert Medical Center

3555 S Val Vista Dr, Gilbert, AZ 85297