Banner Heart Hospital
Patients that would definitely recommend
10% higher than the national average
Banner Heart Hospital is a medical facility located in Mesa, AZ. This hospital has been recognized for Outstanding Patient Experience Award™.
Awards
Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.
Learn more about our awards methodologyHospital Quality Awards
Outstanding Patient Experience Award™ (2019)
Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions
Hospital Quality
Patient Experience
Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).
Learn more about patient experiencePatients who gave a rating of 9 or 10
9% higher than the national average
Would definitely recommend
10% higher than the national average
Banner Heart Hospital
National Average
Communication with doctors
Percent of patients who said that doctors always listened to them and explained things well
Communication with nurses
Percent of patients who said that nurses always listened to them and explained things well
Communication about medicines
Percent of patients who said that staff always explained medicines before giving them to patients
Discharge Information
Percent of patients who said they were given information about recovering at home
Care Transition
Percent of patients who said they understood their care needs when they left the hospital
Responsiveness of hospital staff
Percent of patients who said they always received help quickly from hospital staff
Banner Heart Hospital
National Average
Quietness
Percent of patients who said the area around their rooms was always kept quiet at night
Cleanliness
Percent of patients who said their room and bathroom were always kept clean
Providers
Provider Reviews
Sandy Oct 08 2021
Review for Dr. Bradley
Dr Guld was excellent and very easy to talk too....I would definitely refer her to my friends and family....
Lori Klingberg Oct 02 2021
Review for Dr. Guld
Doctor Paul Kelly and the staff did a great job for me. They were very professional and courteous and caring. I would highly recommend them to anyone. Thank you.
Peter Merring Sep 21 2021
Review for Dr. Kelly
Because my elderly mother's visit with Dr. Lichtenwalter was so brief, I gave him a low rating. He was not, however, rude or demeaning, as was his Nurse Practitioner. I will never take my mom back to that doctor's office again because of this evil-spirited woman. She was abusive and accusatory in...
Sep 15 2021
Review for Dr. Lichtenwalter
I came to the office on a pre-op visit with Dr. Berkotitz and he was amazing and explained everything to me so I understood what it was all about. I will keep him in my contacts and will be back as needed. Love the office and so easy to get checked in and the ladies were the greatest too and made...
Vickie Sep 12 2021
Review for Dr. Berkowitz
Location
Frequently Asked Questions
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I have struggled for years with numbness and tingling in my hands due to presumed carpal tunnel. Dr. Bradley was able to get my assessment scheduled quickly, reviewed results with me and scheduled surgery within my timeframe. He was genuinely kind, knowledgeable and did great work. My hands feel so...