Banner Estrella Medical Center

73%

Patients that would definitely recommend
3% higher than the national average


Banner Estrella Medical Center is a medical facility located in Phoenix, AZ. This hospital has been recognized for America's 250 Best Hospitals Award™, Critical Care Excellence Award™, and more.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

America's 250 Best Hospitals Award™ (2021)

Top 5% in the nation for consistently delivering clinical quality

Specialty Clinical Quality Awards

Critical Care Excellence Award™ (2021)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

Pulmonary Care Excellence Award™ (2021, 2020, 2019)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

2 ratings were better than expected

  • Death following a serious complication after surgery
  • Respiratory failure following surgery

10 ratings were as expected

  • Pressure sores or bed sores acquired in the hospital
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
71%

Patients who gave a rating of 9 or 10
2% higher than the national average

73%

Would definitely recommend
3% higher than the national average

Banner Estrella Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%77%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%77%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%65%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%86%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%46%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%60%66%

Banner Estrella Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%58%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%67%73%

Providers

Provider Reviews

Dr. Ratuapli was able to see me and get my problems resolved fast. He has a very kind and caring manner and is clear in explaining options and treatments.

Jill Jun 19 2021

Review for Dr. Ratuapli

Lucille J. Cote Jun 19 2021

Review for Dr. Noland

Dr. Ganesh listens to his patients concerns and makes you feel very comfortable.

Jun 16 2021

Review for Dr. Ganesh

Awesome and very caring doctor.

Brittany Soto Jun 16 2021

Review for Dr. Rebich

Dr. Davidson is very nice and doesn’t rush through your appointment. Willing to answer questions and explains things. Would highly recommend him.

Sharon Pellon Jun 16 2021

Review for Dr. Davidson

Location

Banner Estrella Medical Center

9201 W Thomas Rd, Phoenix, AZ 85037

Frequently Asked Questions

Where is Banner Estrella Medical Center located?

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