Banner Estrella Medical Center

66%

Patients that would definitely recommend

4% lower than the national average

Banner Estrella Medical Center is a medical facility located in Phoenix, AZ. This hospital has been recognized for America's 250 Best Hospitals Award™, America’s 100 Best Hospitals for Pulmonary Care Award™, and more.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

America's 250 Best Hospitals Award™

America's 250 Best Hospitals Award™ (2023, 2022)

Top 5% in the nation for consistently delivering clinical quality

Specialty Clinical Quality Awards

America’s 100 Best Hospitals for Pulmonary Care Award™

America’s 100 Best Hospitals for Pulmonary Care Award™ (2023)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Critical Care Excellence Award™

Critical Care Excellence Award™ (2023)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

Pulmonary Care Excellence Award™

Pulmonary Care Excellence Award™ (2022)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Stroke Care Excellence Award™

Stroke Care Excellence Award™ (2022)

Superior clinical outcomes in the care and treatment of stroke

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

2 ratings were worse than expected

  • Respiratory failure following surgery
  • Accidental cut, puncture, perforation or hemorrhage during medical care

1 rating was better than expected

10 ratings were as expected

Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Complication Based Ratings

Procedure/ConditionIn Hospital

Pacemaker Procedures

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Coronary Artery Bypass Graft (CABG) Surgery

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Coronary Interventional Procedures (Inpatient)

Mortality In-Hospital

Worse than Expected

Mortality within 30 days

As Expected

Heart Attack

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Heart Failure

Mortality In-Hospital

Better than Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Diabetic Emergencies

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Pulmonary Embolism

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Respiratory Failure

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Sepsis

Mortality In-Hospital

Better than Expected

Mortality within 30 days

Better than Expected

Specialty Excellence Awards

Critical Care Excellence Award™

Critical Care Excellence Award™

2023

Complication Based Ratings

Procedure/ConditionIn Hospital

Gallbladder Removal Surgery

In Hospital

Worse than Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Bowel Obstruction

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Colorectal Surgeries

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Gastrointestinal Bleed

Mortality In-Hospital

Better than Expected

Mortality within 30 days

As Expected

Pancreatitis

Mortality In-Hospital

As Expected

Mortality within 30 days

Better than Expected

Upper Gastrointestinal Surgery

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Stroke

Mortality In-Hospital

Better than Expected

Mortality within 30 days

As Expected

Specialty Excellence Awards

Stroke Care Excellence Award™

Stroke Care Excellence Award™

2022

Complication Based Ratings

Procedure/ConditionIn Hospital

Hip Fracture Treatment

In Hospital

Worse than Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Outpatient Total Hip Replacement

In Hospital

Worse than Expected

Outpatient Total Knee Replacement

In Hospital

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Prostate Removal Surgery

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Chronic Obstructive Pulmonary Disease (COPD)

Mortality In-Hospital

Better than Expected

Mortality within 30 days

Better than Expected

Pneumonia

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Specialty Excellence Awards

America’s 100 Best Hospitals for Pulmonary Care Award™

America’s 100 Best Hospitals for Pulmonary Care Award™

2023

Pulmonary Care Excellence Award™

Pulmonary Care Excellence Award™

2022

Complication Based Ratings

Procedure/ConditionIn Hospital

Spinal Fusion

In Hospital

Worse than Expected

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
65%

Patients who gave a rating of 9 or 10

7% lower than the national average

66%

Would definitely recommend

4% lower than the national average

Banner Estrella Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%75%80%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%73%80%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%56%66%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%61%62%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%84%86%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%44%52%

Banner Estrella Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%56%62%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%61%73%

Providers

Provider Reviews

The nurses were very welcoming and friendly. They put my mind at ease. Doctors were very welcoming. Overall the procedure was really quick.

Samantha Mar 01 2024

Review for Dr. Chadha

Always spends enough time you do not feel rushed.

Rick O Feb 29 2024

Review for Dr. Rebich

He was I believe very pleased that I had lost 25 pounds since my first visit. He said I needed to lose weight on that first visit, before he would do my knee replacement surgery. I still have some more weight to lose and that is OK, as I feel so much better. It has not been easy. but with the help...

Feb 29 2024

Review for Dr. Ganesh

Dr. Randolph was friendly, welcoming and informative with all aspects of the procedure. I felt in good hand with Dr. Randolph and the great team.

Ayman Feb 28 2024

Review for Dr. Randolph

Reassuring, competent, makes the procedure the best experience possible

Feb 28 2024

Review for Dr. Tharalson

Location

Banner Estrella Medical Center

9201 W Thomas Rd, Phoenix AZ 85037

CallDirections

(623) 327-4000

Frequently Asked Questions

Where is Banner Estrella Medical Center located?

Banner Estrella Medical Center is located at 9201 W Thomas Rd, Phoenix, AZ 85037. Find other locations and directions on Healthgrades.

Has Banner Estrella Medical Center won any recent awards from Healthgrades?

Yes, Banner Estrella Medical Center has been awarded with America's 250 Best Hospitals Award™, America’s 100 Best Hospitals for Pulmonary Care Award™, Critical Care Excellence Award™, and 2 more in the past two years.

Is Banner Estrella Medical Center highly rated with patients?

65% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.

Does Banner Estrella Medical Center score well in safety ratings?

Healthgrades tracks outcome ratings for 13 hospital services. View more details here.

How do I get in at Banner Estrella Medical Center?

Phone number, appointment information, and directions can be found on Healthgrades Banner Estrella Medical Center profile..

How does Banner Estrella Medical Center rank in terms of safety and outcomes?

Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.

Contact Us

9201 W Thomas Rd

Phoenix, AZ 85037

Directions

(623) 327-4000