Baptist Medical Center East

79%

Patients that would definitely recommend
9% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™ (2018, 2017)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Outstanding Patient Experience Award™ (2017)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

  • Catheter-related bloodstream infections acquired at the hospital

2 ratings were better than expected

9 ratings were as expected

Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
76%

Patients who gave a rating of 9 or 10
7% higher than the national average

79%

Would definitely recommend
9% higher than the national average

Baptist Medical Center East

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%84%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%80%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%68%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%88%84%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%67%66%

Baptist Medical Center East

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%68%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%72%73%

Providers

Provider Reviews

Aug 23 2019

Review for Dr. Alan Berlin, MD

Aug 21 2019

Review for Dr. Nziavake Masimasi, MD

I can't believe the negative responses I see on here! She is the BEST DOCTOR I've ever seen...The most caring, compassionate and thorough doctor in Montgomery! I feel lucky to have found her. Complainers LOVE to complain.

Aug 19 2019

Review for Dr. Rachelle Janush, DO

I have been with Dr. Prieto-Dejesus for several years. She is very personable, professional and cares about her patients. She is easy to talk to and proactive about treatment.

Aug 17 2019

Review for Dr. Carmelita Prieto-Dejesus, MD

Dr. Hoit always takes the time to explain what is going on with my kidneys. He's very knowledgeable and always answers requests in a very timely manner.

Aug 14 2019

Review for Dr. Robert Hoit Jr, MD

Aug 12 2019

Review for Dr. M Ahmed, MD

Aug 08 2019

Review for Dr. Mark Anderson, MD

I do not understand all these one marks as I have not waited not more than 20-30 minutes to see Dr. Glymph he is very thorough, he ask questions as well as will answer them. He has a great interest in making sure all my questions have been answered. The nurses are great. Been seeing him since 2016.

in Montgomery, AL - Aug 07 2019

Review for Dr. Roger Glymph, MD

Aug 04 2019

Review for Dr. Nziavake Masimasi, MD

Jul 30 2019

Review for Dr. Joel Bolen, MD

Jul 24 2019

Review for Dr. Carmelita Prieto-Dejesus, MD

He is a good surgeon. However he tends to rush you through the exams and consultations, and seems to be having a God Like attitude. Where he knows everything and you don't know anything about how you're feeling or seems to be concerned if you might have some questions. He just seems to be too busy

Jul 20 2019

Review for Dr. Stephen Samelson, MD

Jul 19 2019

Review for Dr. Carmelita Prieto-Dejesus, MD

Jul 13 2019

Review for Dr. Amanda Wilcox, MD

Jul 11 2019

Review for Dr. Carmelita Prieto-Dejesus, MD

Dr. Tuck is so friendly and kind. She is very thorough and takes the time to really listen to all of your problems or concerns. I've never been to a better doctor and I strongly recommend her.

Jul 10 2019

Review for Dr. Pamela Tuck, MD

Dr. Zimmerman made me feel more comfortable and cared for than my primary care provider at the VA. She has a calming spirit that helped to relieve most of the fears I had concerning my procedure.

Jul 03 2019

Review for Dr. Cheryl Zimmerman, MD

She takes time with her patients and discuss your issues. She never makes you feel like she's in a rush when she comes to room and takes the time to explains your concerns. She always has a smile on her face and greets you with hug, which makes your day when you feeling your worst.

in Montgomery, AL - Jul 01 2019

Review for Dr. Nziavake Masimasi, MD

I was pleased that he listed to all my concerns and told me his. We shall come up with a game plan to get me back to where I was health wise before my cancer diagnose and abnormal labs. If you can keep him on point and not try to change everyone to vegan. All would be well.

Jun 28 2019

Review for Dr. Bryan Strickland, MD

in WETUMPKA, AL - Jun 21 2019

Review for Dr. Kathy Lindsey, DO

in WETUMPKA, AL - Jun 21 2019

Review for Dr. Mark Lindsey, DO

I loved my experience at Dr. Herron's office. His staff are so friendly. The assistants were polite and caring. The visit was quick and thorough. He answered all my questions. I would highly recommend him.

in AL - Jun 15 2019

Review for Dr. Mark Herron, MD

Jun 14 2019

Review for Dr. Bryan Strickland, MD

Dr. Masi is so caring and concerned. As others have stated, she takes her time to discuss any health issues with you. Dr. Masi contacts you concerning lab/test results in a very timely manner.

Jun 14 2019

Review for Dr. Nziavake Masimasi, MD

Montgomery, AL - Jun 12 2019

Review for Dr. Nina Nelson-Garrett, MD

MONTGOMERY, AL - Jun 11 2019

Review for Dr. Nziavake Masimasi, MD

Jun 10 2019

Review for Dr. Stephen Davidson, MD

Dr. de Jesus has been our doctor for the past 15 years and is excellent. Not only is she a top notch doctor she is very caring and considerate and goes the extra mile. We are fortunate to be in her care.

Jun 08 2019

Review for Dr. Carmelita Prieto-Dejesus, MD

The office staff is incredibly helpful and I never have a lengthy wait. Great people. Dr. Dejesus spends time with you and has compassion. She is a great doctor!

Jun 06 2019

Review for Dr. Carmelita Prieto-Dejesus, MD

Very satisfactory. She explains my test results very well, encourages preventative care and good health habits. Seems to care about my general well-being.

Jun 05 2019

Review for Dr. Carmelita Prieto-Dejesus, MD

Jun 04 2019

Review for Dr. Kirby Parker, MD

May 30 2019

Review for Dr. Preet Kiran, MD

May 30 2019

Review for Dr. Rachelle Janush, DO

Dr Bolen is one of those rare physicians that not only listens to his patients, he takes the time to get to know them before starting to treat them. Compassionate, with a sense of humor and a friendly staff. He has my highest recommendation.

May 29 2019

Review for Dr. Joel Bolen, MD

I have been seeing Dr. Richardson about my sleep apnea for at least 18 years. He is just great. He cares about his patients and, yes, sometimes the wait is long. But Dr. Richardson takes as long as you need when he sees you. I am so thankful to have a doctor who is so caring.

May 28 2019

Review for Dr. Reuben Richardson III, MD

Dr. Bolen is an excellent doctor with a gentle and kind demeanor. I am so happy to be his patient. I am 77 and still active. He has been helpful in keeping me healthy.

May 28 2019

Review for Dr. Joel Bolen, MD

He is dangerously paternalistic and endangered me and my baby with his arrogant disregard for our needs. Avoid him or be very careful and record your encounters

May 25 2019

Review for Dr. Winston Ashurst, MD

Dr Allen is very easy to explain my different health problems. He makes me fill very at ease when I explain my different health concerns. I feel the utmost confidence and relaxed, after my visit with him. Sam C. McGaughy

May 25 2019

Review for Dr. Felix Allen, MD

Dr Tuck is always thorough and caring. She is the utmost professional and I would highly recommend her. She has used her knowledge and skills in controlling several health issues that I have been faced with over many years. She is one of Montgomery’s best. The practice of EMP

May 24 2019

Review for Dr. Pamela Tuck, MD

May 23 2019

Review for Dr. Lois Schulman, MD

May 20 2019

Review for Dr. Ashley McIntyre, MD

Dr. Streetman seemed to be very knowledgeable and professional. He answered my questions and gave his recommendations for treatment. His staff was very friendly and helpful. I was called at the appointment time with no waiting.

May 18 2019

Review for Dr. William Streetman, MD

Dr. MasiMasi is a wonderful Doctor. She takes time to listen to you and answers my questions. She doesn't rush in and out. She is very kind and caring.

May 16 2019

Review for Dr. Nziavake Masimasi, MD

May 15 2019

Review for Dr. Bryan Strickland, MD

Dr. Tuck is by far the best family physician I’ve ever had. She is very professional but is also extremely kind and caring. She listens without interrupting, without negating your concerns and never seems in a rush to get to the next patient. I have recommended her to several friends.

May 15 2019

Review for Dr. Pamela Tuck, MD

As always, Dr Masimasi showed the ultimate expertise and compassion during my recent visit. Her professionalism and attention to detail are also very noteworthy. I am more than pleased her bedside manner. I recommend her very highly!!!!!

May 15 2019

Review for Dr. Nziavake Masimasi, MD

Visiting Dr. Dejesus is like seeing a family friend for your medical needs. She is always concerned about your over-all well-being. She is flexible and never condescending. She listens and has time for you. Thanks.

May 09 2019

Review for Dr. Carmelita Prieto-Dejesus, MD

She was very attentive today to my problems. Some adjustment to my medications was made. Today was a good experience. Dr. Prieto-Dejesus was enjoy visit today.

May 08 2019

Review for Dr. Carmelita Prieto-Dejesus, MD

The likelihood of me recommending Dr. Tuck is a 10/10. My visit and the assistance I received from her staff was amazing. I am so happy that she has returned to Montgomery, Alabama. May God continue to bless her with favor and perfect health for many years to come. THE BEST.

May 07 2019

Review for Dr. Pamela Tuck, MD

May 07 2019

Review for Dr. Lois Schulman, MD

Location

Baptist Medical Center East

400 Taylor Rd, Montgomery, AL 36117