Fox Cities Eye Clinic

Optometry, Ophthalmology • 3 Providers

1301 E Northland Ave Ste A, Appleton WI, 54911

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Fox Cities Eye Clinic is a medical group practice located in Appleton, WI that specializes in Optometry and Ophthalmology.

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Location

Fox Cities Eye Clinic

1301 E Northland Ave Ste A, Appleton, WI 54911

Reviews

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Fox Cities Eye Clinic
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Provider Reviews
provider
Ophthalmology
Dr. was a bit harsh in his patient etiquette, but did do a thorough exam and diagnosed the problem. Front desk staff member was rude, a poor listener and basically idiotic. Front desk employees are the first impression to your business. Recommend a class in patient phone etiquette and customer service for the employee that mans the front desk and answers the phone.
What went well
  • Explained conditions well
What could be improved
  • Staff wasn't friendly
Helpful
Aug 05, 2021
provider
Ophthalmology
I am 70 year old retired LEO (Deputy Sheriff - Wisconsin) And a close friend (Special Agent -DOJ) whom I have worked with and known for over 35 years, who referred me to Dr. Austin. My diminishing eye sight and cataracts had finally won out. So it was time to arrest the condition! After meeting with Dr. Austin and discussing a plan of attack I become comfortable with him addressing my condition and treatment for it! (Note he IS a very busy Dr. and really doesn't have time for general chit-chat) so for those who need a 1/2 hour of Greetings and Salutations? Dr. Austin is NOT your go to Specialist! But as to a highly skilled and very direct Doctor --- Dr. Austin is absolutely the perfect specialist to CORRECT your vision problems! I absolutely TRUSTED him with correcting both eyes back to a near perfect 20/20 vision!!! If I was still in the Profession? I also would trust him backing me with ANY LE action (including Felony Stops/Arrests) if needed! Bottom line is: BRAVO Dr. Austin!!!
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
4 people found this helpful
Helpful
Teddy G. – Sep 11, 2020
provider
Ophthalmology
Dr. Austin seemed to be a very competent doctor. However, his pompous attitude and condescending tone made for a very unpleasant experience. It was also quite unnerving that he was accompanied by other people that sat behind me in the small exam room during my exam in the midst of a global pandemic. An explanation of who they were and why they were there would have been appreciated. I tried to ask, but was interrupted each time.
What went well
  • Trusted the provider's decisions
What could be improved
  • Office environment
  • Long wait times
  • Didn't listen or answer questions
2 people found this helpful
Helpful
Jun 10, 2020
provider
Optometry
Excellent. Dr. Thompson has taken care of my eyes for 25 years or more. I am very satisfied.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Mary Stusek – Jan 18, 2020
provider
Optometry
Dr Thompson is an amazing optometrist. Very professional in all aspects of the exam and follow up... if you have a question, he has the answer for you and will go above and beyond to make sure your visit is the best it can be... no one better in the Fox Valley
1 person found this helpful
Helpful
Apr 10, 2019
provider
Ophthalmology
I have a condition that makes my skin thin and easily damaged. When I asked Dr. Austin to please be careful when removing the cataract drape from my face, he yelled at me that he couldn't change what he does, then stomped around like a three-year-old and ranted more about deciding to go forward with my procedure. This was apalling, frightening, and humiliating.
6 people found this helpful
Helpful
Mar 18, 2019
provider
Ophthalmology
I don't believe he really listened to or addressed all the issues I was having. He seemed to have a set response to the condition he diagnosed and didn't look at symptoms that were outside of the norm. Subsequent visit with another specialist revealed that several issues I repeatedly brought to his attention were never mentioned in his notes. 12 hours after visit with another doctor and a simple remedy that I had asked Dr Austin about and was told wasn't necessary, I have relief!
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
11 people found this helpful
Helpful
Appleton, WI – Sep 15, 2016
provider
Ophthalmology
Great experience and explains issues I have with Optic issues
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
5 people found this helpful
Helpful
Tim Castor in Neenah, WI – Mar 28, 2016
provider
Optometry
Paul is highly skilled, thorough. and easy to work with. I highly recommend him to everyone. He takes the time to make you feel at ease and not hurried.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
3 people found this helpful
Helpful
Matt W in Appleton, WI – Nov 12, 2015

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