Spokane Family Smiles

Dentistry • 1 Provider

12121 E Broadway Ave, Spokane Valley WA, 99206

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Spokane Family Smiles is a medical group practice located in Spokane Valley, WA that specializes in Dentistry.

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Location

Spokane Family Smiles

12121 E Broadway Ave, Spokane Valley WA 99206

CallDirections

(509) 928-3363

Reviews

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Spokane Family Smiles
Provider Reviews
provider
Dentistry
Reply
When I went in to see Dr. Shumway one of his staff members called me incorrectly I ended up with $3000 in fees that I needed to pay out-of-pocket That I did not learn until several surgeries later and it was too late that I absolutely could not afford. I had already spent several thousand dollars. When I brought this to his attention he told me that the employee no longer worked for him. He does not take responsibility for the people in his office and now I am left with a piece of plastic sticking out of my mouth, I am a single mother of four children. Apparently he would not just fix the situation out of his own pocket apparently 3/4 of $1 million which I’m sure he makes each year is not enough for him… do not go to him
What went well
No results
What could be improved
  • Office environment
  • Didn't explain conditions well
Helpful
Rachel Bos – Mar 11, 2022
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provider
Dentistry
Reply
I can't say enough good about Dr. Shumway and his team and I'm person who has a difficult time with dental work. Great people.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Dan Bunn in Spokane Valley, WA. – Feb 21, 2018
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provider
Dentistry
Reply
Wonderful staff - flexible scheduling - great to work with!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
R. Ricco in Spokane WA – Oct 31, 2017
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provider
Dentistry
Reply
Very disappointed
What went well
No results
What could be improved
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
Helpful
Spokane, WA – Apr 26, 2017
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provider
Dentistry
Reply
When it comes to a dentist that is great to work with Dr. Shumway and the staff at Spokane Family Smiles is where it's at!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Sandpoint, ID – Apr 08, 2017
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provider
Dentistry
Reply
Amazing staff. Always friendly . Dr Shumway is very friendly and explains the procedure thoroughly
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Spokane, WA – Mar 29, 2017
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provider
Dentistry
Reply
Dr Shumway and his staff are the best. I was anxious today but so well cared for I was able to completely? relax. Thank you all!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Mike Hitchcock in Spokane, WA – Mar 23, 2017
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provider
Dentistry
Reply
Very caring and compassionate, felt like a real part of the health care team. Took extra time with my 2 and 4 year old to make them feel loved and respected.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Spokane, WA – Aug 18, 2016
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provider
Dentistry
Reply
This was my first visit to Dr. Shumway's office and it was an excellent experience. Dr. Shumway and his staff are very friendly, and you can tell that everyone that is there wants to make you feel as comfortable as possible. I would highly recommend this office to anyone that may have had a bad experience at a dentist office. The dental hygienist that I had was very professional and excellent at what she does. You can tell that Dr. Shumway enjoys what he does and cares about his patients.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Colbert, WA – Aug 17, 2016
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provider
Dentistry
Reply
Friendly,knowledgeable and caring about his patients. Able to explain what needs to be done.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 person found this helpful
Helpful
Judy Stansbury in Spokane, WA – Jul 28, 2016
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provider
Dentistry
Reply
The staff was very friendly and took good care of me while I was there. I will definitely being going back!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 people found this helpful
Helpful
Derek in Spokane, WA – Jun 24, 2016
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provider
Dentistry
Reply
I just had the most efficient and comfortable filling experience ever!!! Also, I appreciated the white filling I received over traditional mercury ones.
What went well
  • Office environment
  • Listened & answered questions
  • Staff friendliness
  • Appointment wasn't rushed
  • Wait times
What could be improved
No results
1 person found this helpful
Helpful
Spokane, WA – Jun 21, 2016
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