Urology Associates Ltd

Urology • 2 Providers

102 Highland Ave Se Ste 105, Roanoke VA, 24013

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Urology Associates Ltd is a medical group practice located in Roanoke, VA that specializes in Urology.

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Location

102 Highland Ave Se Ste 105, Roanoke VA 24013

CallDirections

(540) 343-8066

Reviews

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Urology Associates Ltd
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Provider Reviews
provider
Urology
Reply
I have been going to Dr Kagey for many years, through prostate cancer and scar tissue from radiation. He has always treated me with respect and when issues came up he saw me immediately. I have the utmost confidence in his abilities. I rate him a 5 star doctor.
What went well
  • Office environment
  • Appointment scheduling
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Nov 01, 2021
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provider
Urology
Reply
I will not go back to this doctor. I went to him for a kidney stone two years ago. He was such a jerk--but I though maybe he was just having a bad year. Another stone returned recently, and I couldn't get a referral from another doc fast enough, so I went back to Kagey. Even took my wife with me to see if I was imagining things. She also thought he was a real tool with no bedside manner at all. Rude. Rude. Rude. He acts like it is an inconvenience for you to be in the office and taking up his time. He interrupts his patents when they ask questions, and he is demeaning in his answers. He might be a good doctor--but he has a terrible personality. When people go to the doctor--they expect the doc to be good with the knife or whatever. But we also expect some patient support and advocacy. He provides none of that. I had a procedure yesterday and he provided me with NO post-op care plans. He didn't even come to see me once I woke back up. He needs severe patient advocacy remediation!!! I'd
What went well
No results
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
Helpful
May 28, 2021
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provider
Urology
Reply
He is currently monitoring my prostate cancer. I am always free to ask questions and he takes the time I need.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Apr 01, 2021
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provider
Urology
Reply
Dr. Kagey should find another profession. He clearly does not care about the patient. He is unable to address the overall health effects of urology problems, he can only focus on the one thing that he reads from the file in his hand. He makes no attempt to review any other health records for the patient that might be available in the Carilion portals If asked a question, he instantly becomes rude and very defensive. Don't ask him any questions, he does not care what you may know or understand, his approach is just "shut up and go on." If you are in need of a urologist, go elsewhere for your health's sake
What went well
  • Office environment
  • Appointment scheduling
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
1 person found this helpful
Helpful
Jun 19, 2020
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provider
Urology
Reply
Kagey is rude and condescending if you disagree with him. He operated on me for a hydrocele. It started coming back, but he INSISTED it was just a hematoma, even after it continued to enlarge. Ultrasound done. He gave me some nonsense about how I might have moved a certain way and caused some trauma. Second opinion validated there is a hydrocele. The ultrasound tech even knew it was. She showed me the dark area on the scan that is surrounding the testicle. If you have a potential for seeing someone other than Kagey, choose the other person.
What went well
  • Office environment
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
5 people found this helpful
Helpful
Sep 20, 2019
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provider
Urology
Reply
Dr Whisnant has been my provider due to kidney stones. I once had to be hospitalized via the ER due to a kidney infection because of a stone. Dr Whisnant came to the hospital daily to check on my welfare. Dr. Whisnant is very professional and efficient with his care.
What went well
No results
What could be improved
No results
2 people found this helpful
Helpful
May 13, 2019
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provider
Urology
Reply
Based on comments left I was concerned about my appointment. The appointment could not have gone better. From reception to the doctor, everyone was very professional and caring. Excellent experience
What went well
No results
What could be improved
No results
5 people found this helpful
Helpful
Apr 23, 2019
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provider
Urology
Reply
I was a little nervous because there were some fairly bad reviews for this office. It was fast, professional, and zero complaints. Dr. Kagey explained the procedure and executed. In, out and on my way.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 people found this helpful
Helpful
Roanoke – Oct 26, 2018
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provider
Urology
Reply
Dr. Kagey recently removed my right kidney due to it being wrapped in a cancerous mass. We found him very knowledgeable, straight forward with the procedures to be performed and willing to answer any questions we had. Anyone I talked to said he was top notch and we found that to be the case! I highly recommend him and his reviews on here are not what we encountered at all! I have complete confidence in him and the wonderful care he gave me. I now have one kidney so I’ll see regularly for ? ups!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
6 people found this helpful
Helpful
Jenny in Roanoke, VA – Jun 16, 2018
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provider
Urology
Reply
Simple minded ignorant fool. It will not let me but the stars should be blank. This "Dr" isn't fit to examine my dog...
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
6 people found this helpful
Helpful
Salem Virginia – Mar 12, 2018
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provider
Urology
Reply
Absolutely terrible!!! From the front desk to the exam room everybody here is the most rude people I have known in my entire life! I actually ended up walking out and tell him to lose my number and my information because they were so infuriatingly rude. I was incredibly intense pain for which they made me wait 2 months for an appointment only to walk in there and be treated as if somehow I was impeding their time and that I was too stupid to take care of myself and that I deserved the pain!
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
7 people found this helpful
Helpful
Chase carreau in Roanoke Virginia – Nov 09, 2017
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provider
Urology
Reply
As a caregiver to one of his patients,I am very,very disappointed in the treatment and follow-up on this patient.Have left several messages with the receptionists for him to please get in contact with him about his medication(which he can not tolerate because of the side effects) with promises from them to return my calls,no call back from them as of yet.While waiting in the waiting room the front check in desk seemed more interested in not the patient but collecting co-pays and gossiping.
What went well
  • Wait times
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Staff wasn't friendly
  • Didn't trust the provider's decisions
5 people found this helpful
Helpful
Freddie Cooper in Roanoke, VA – Jul 15, 2017
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provider
Urology
Reply
Professional and knowledgable in Urology and the overall medical field.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 people found this helpful
Helpful
Philadelphia, PA – Jun 07, 2017
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provider
Urology
Reply
If you would like a doctor that does not explain anything to you, with a staff that is allowed to be rude and mistakes then blames you for their mistakes. Dr kagey is the doctor for you. Dr kagey will also be very rude to you. He is a doctor that is all about the money and not the care of his patients, no compassion at all. I should have read the review on him before I went to him. The one review and bout him being like a fast food restaurant was right on the money.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
9 people found this helpful
Helpful
Lynchburg, VA – Apr 10, 2017
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provider
Urology
Reply
fast food version of urologists , I had a bad experience , I felt like he could not wait to get rid of me to go to the next patient , In an ideal world you would expect more from your doctor than your auto repair technician , in real world most doctors are worse they just have more education. I would not recommend him
What went well
No results
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
11 people found this helpful
Helpful
Michael in Roanoke, VA – Jan 04, 2017
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provider
Urology
Reply
I definitely would recommend dr Kasey to other people he is caring and kind to me as a patient he is a excellent urologist and a good caring physician Dr kagey is very intelligent doctor knows what he's doing he has helped me know what i am experiencing that makes him my new best friend thank you very much
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 people found this helpful
Helpful
Donald in Buena vista – Sep 09, 2016
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provider
Urology
Reply
Excellent, friendly, compassionate doctor who operated on our four year old son.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
3 people found this helpful
Helpful
C in Roanoke, VA – Jun 02, 2016
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provider
Urology
Reply
If I could leave zero stars, I would. Dr. Kagey is an arrogant, unfeeling doctor. He cares not for the person. I went with my father to discuss some incontinence issues and he barely took his head out of the chart. Rude, arrogant and unfeeling. Treated me like less than an intelligent person. I'm sorry we imposed on you.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
12 people found this helpful
Helpful
Roanoke, VA – Jun 01, 2016
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provider
Urology
Reply
He is very cold and you don't get a sense he cares at all for you as a human being. I had to have a urinary stent removed and he didn't warn me or anything about what I would be feeling, he just basically yanked it out and it felt like he was pulling out a golf ball. Technically, I would say his skills were adequate, but I gauge a doctor on if I would want to return. I wouldn't.
What went well
  • Wait times
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
14 people found this helpful
Helpful
Martinsville, VA – Feb 23, 2016
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provider
Urology
Reply
I found him to be arrogant and cold. We got off to an unpleasant start because I had previously seen his colleague. He focused a lot on why I had not returned to the partner in his practice rather than on how I felt physically and emotionally. I was trying to be proactive in getting to the source of urinary blood and abdominal pain.
What went well
  • Appointment scheduling
  • Staff friendliness
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
14 people found this helpful
Helpful
Mary T. Leffel in Eagle Rock VA – Jan 08, 2016
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