North Dallas Urology Associates

North Dallas Urology Associates - Plano

Urology · 4 Providers

(124)
Average Rating of all Office Providers

Office Provider Reviews

3
(124)

based on the average of 124 provider reviews for North Dallas Urology Associates

Review of Dr. Hassell

-

First appt I waited an hour past my appt time and still wasn't called back, so I left. Second time I waited 40 minutes and was about to leave when I was finally called back. Front office staff was cold, non-smiling and unconcerned with my wait. Dr. Hassell was OK and to-the-point but used lots of medical jargon and abbreviations; I had to stop him at least 3 times to say "I don't know what that means; can you explain that?". They lost the record of my follow-up appt. I didn't make another.
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Review of Dr. Allen

-

Great listener and bedside manor.
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Review of Dr. Lieman

-

Horrible!!!
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Review of Dr. Kim

-

she treated my wife very well, and professionally. gowever, she moved from NDUA to the VA.
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Review of Dr. Allen

- in The Colony, TX |

I underwent A TURP surgery with Dr. Allen in June of this year, and I feel better than I have in years. I am quite perplexed at the common theme running through some of the more critical reviews. I have found Dr. Allen to be anything but rude, arrogant, or condescending. I agree his demeanor is man-to-man, like two guys conversing over a beer – and that’s just the way I like it. He is in fact easy to talk to, is a competent and brilliant doctor, and is an outstanding surgeon!
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Review of Dr. Lieman

- |

I'd love to give Dr. Lieman a 5 star review , however, the front office staff is beyond incompetent and rude. I have worked in customer service roles for many years and I can tell you first hand that this staff that's been hired to welcome and greet customers and answer the phones has zero clue as to what CUSTOMER SERVICE is. My heart goes out to the patients of this office if they feel an inkling of what I have felt especially considering all of us are dealing with health issues of some sort.
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Review of Dr. Lieman

- in Plano, TX |

While Dr. Lieman is good, his staff and overall practice leave you frustrated and disappointed. It is nearly impossible to get through to anyone. EVERYONE lets calls go to voicemail and then do NOT return calls. It took 6 calls and finally stopping in just to get a prescription refilled. Clearly the staff considers patients to be a nuisance. Run to any other urologist.
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Review of Dr. Hassell

- in Carrollton TX |

I had been a patient of Dr Hassell for several years. I'm not sure if the problem is with him or his office. Pharmacy called 4 times and sent fax to office 3 x w no reply. I called Dr Hassell's nurse 3x and left messages w no replies to please call in refill or call me or let me know if I need to come in for labs. I then left 2 messages for the office manager w no response. Finally I faxed a request for the office manager to call me since no one in the Plano office answers the phone.
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Review of Dr. Lieman

-

Dr. Lieman's staff ignores patients, doesn't return calls and leaves people waiting for days.
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Review of Dr. Kim

-Frisco, Texas |

Took my son to Plano Emergency Care on 1/30 and was told to follow up with Dr. Kim. I have left at least 3 messages and no one has called back to schedule. It's been over a week.
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Learn About North Dallas Urology Associates

45 Procedures

  • Abscess Or Cyst Drainage Or Aspiration
  • Abscess Or Fluid Incision And Drainage
  • Adrenalectomy
  • Advanced Laparoscopic Surgery
  • Bladder Exstrophy Repair
  • Bladder Surgery
  • Complex Penile Surgery
  • Cystometry
  • Cystotomy
  • Cystourethroscopy And Transurethral Resection Of Bladder Neck
  • Da Vinci® Robotic Surgery
  • Destruction Or Excision Of Vaginal Lesions
  • Erectile Dysfunction Diagnosis And Management
  • Hormone Replacement Therapy
  • Image-Guided Radiation Therapy (Igrt)
  • Incision And Removal Of Foreign Object
  • Incontinence Sling Procedure
  • Kidney And Ureter Removal
  • Kidney Stone Removal
  • Kidney Stone Removal, Closed
  • Kidney Surgery
  • Laparoscopic Surgical Procedure
  • Lithotripsy
  • Lymph Node Biopsy Or Excision
  • Microsurgery Vasectomy Reversal
  • Orchiectomy
  • Orchiopexy For Undescended Testicle
  • Penile Implants
  • Percutaneous Destruction Of Kidney Lesion
  • Peyronie'S Disease Injection Therapy
  • Prostate Procedures
  • Prostate Removal
  • Prostatectomy With Robotic Assistance
  • Renal Transplant And Nephrectomy
  • Turp (Transurethral Resection Of Prostate) Or Laser Destruction Of Prostate
  • Ureteroneocystostomy
  • Urethral Dilation
  • Urethral Sling
  • Urinary Incontinence Surgery
  • Urinary Stone Removal (Litholapaxy)
  • Uroflowmetry
  • Vaginal Surgery
  • Varicocelectomy Or Hydrocelectomy
  • Vasectomy
  • Wound Repair

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Language Services

  • Spanish

North Dallas Urology Associates accepts 7 insurance carriers

  • Aetna
  • Blue Cross Blue Shield
  • Blue Cross Blue Shield of Texas
  • Cigna
  • First Health (Coventry Health Care)
  • Humana
  • MultiPlan
*Please verify this information when scheduling an appointment.