Cook Children's Mansfield

Pediatrics, Nursing (Nurse Practitioner) • 7 Providers

701 Matlock Rd, Mansfield TX, 76063

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Cook Children's Mansfield is a medical group practice located in Mansfield, TX that specializes in Pediatrics and Nursing (Nurse Practitioner).

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Location

Cook Children's Mansfield

701 Matlock Rd, Mansfield TX 76063

CallDirections

(817) 453-5437

Reviews

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Cook Children's Mansfield
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Provider Reviews
provider
Pediatrics
Reply
Dr. Mann is an amazing doctor but I would not recommend his clinic ONLY because of his nurse, Chris. Dr. Mann has been my son's doctor since birth and I have had to deal with Chris from day 1. We remained loyal to Dr. Mann's practice because he was such a great doctor to our children. In the past, instead of Chris having Dr. Mann return our call, she advised to make an appt. So, instead of a 2 minute conversation, we've had to pay to speak with him. For two weeks, we have left several message for Dr. Mann with Chris and have never heard back from him. So disappointing.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
Aundrea Reynolds – May 28, 2020
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provider
Pediatrics
Reply
My son is eleven years old and he is the the only pediatrician he has seen because we never felt need to look for a new doc. He is patient and courteous and my son loves him.
What went well
No results
What could be improved
No results
Helpful
May 08, 2020
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provider
Pediatrics
Reply
I’ve had a horrible experience with this doctor... because I’ve never met her! She’s my daughter’s “ doctor” yet I only see nurse practitioners who seem to be clueless to all of the questions I have in regards to my daughter who is 2 months. My daughter has been to this office at least 5 times and every time I get a nurse practitioner... I’m sorry but I am not paying tons of money for insurance to see a nurse practitioner!!
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Staff friendliness
  • Appointment wasn't rushed
What could be improved
  • Office environment
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
2 people found this helpful
Helpful
JR – Mar 11, 2020
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provider
Pediatrics
Reply
Dr. Robert Mann is awesome!
What went well
No results
What could be improved
No results
1 person found this helpful
Helpful
Dec 28, 2019
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provider
Pediatrics
Reply
Love Dr. Gray! She is very Personal and spends alot of time with us! We really love her! My son is 9 and has been seen by her since birth!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
Helpful
Melissa Due in MANSFIELD, TX – Jun 20, 2019
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provider
Pediatrics
Reply
He always takes extra time to go over any questions I have, or get on the phone with me if I'm unable to be at the appointment due to work. You never feel rushed while with him, yet feel the urgency he and his team take to address your situation when your little one is sick. I recommend their practice to any/everyone.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 person found this helpful
Helpful
Heather Dobbins in Arlington , TX – Oct 19, 2018
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provider
Pediatrics
Reply
He is a wonderful doctor, our son loves him. Dr. Joki is patient with him, he has been such a huge help with any question or concern we have for the past 7 years
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
HBaxter in Burleson, TX – Jul 19, 2018
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provider
Pediatrics
Reply
Insurance changed so we had to find a new doctor. I spent a lot of time in the waiting room filling out paperwork, maybe 20 minutes for my kids who are 4 and 6 (this is to be expected.) The office was very clean. More of a hospital feel than a doctor's office, but that's ok. Dr. Gray spent A LOT of time with the kids. Somewhere around 15 to 20 minutes. Their previous doctor would be out of there in 5 minutes or so. She was very personal. This was my only visit so far, but I was impressed.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
What could be improved
No results
Helpful
Mar 21, 2018
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provider
Pediatrics
Reply
Consider this a ZERO STAR review, for complete lack of professional conduct, total absence of communication among clinic staff, and the trifecta of laziness, apathy, and incompetence. In 4 months, we've never even SEEN Dr.Mann! Patient profile, no updates: no care summaries listed, no test results, nothing reflecting prescriptions written. No one in the office communicates w/each other. Lies about what insurance covers when they haven't even tried to bill. 40min wait past appt time for flushot!
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
Helpful
Emilee in Mansfield, TX – Jan 25, 2018
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provider
Pediatrics
Reply
Dr. Melvin Joki has been our predication for 23 years. Our family has literally grown up with him. He is a wonderful and caring doctor who takes time with each patient. The only negative is that in giving this much time (when needed) he can run a bit late. Dr. Melvin Joki is one of the best doctors I have known and I am a little sad that our youngest of 3 is now 18 and will soon be out of his care.
What went well
No results
What could be improved
No results
Helpful
Blackfoot Daisy in Arlington, TX – Jul 01, 2017
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provider
Pediatrics
Reply
I interview Dr. Gray while I was pregnant and thought her principles lined up with mine, she quickly changed her tune during my last wellness visit. She was fine with us delaying vaccines because my son is not in any kind of daycare and I plan to stay home with him the first year. But then at our 4 month well visit she read us the riot act, making strange comparisons to catholic faith, etc to prove her point why vaccines were important (although we ALWAYS planned to vaccinate).
What went well
No results
What could be improved
No results
1 person found this helpful
Helpful
Mansfield, TX – May 31, 2017
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provider
Pediatrics
Reply
Bad bedside manner. When I switched my kids to a different doctor, they informed me that they were SEVERAL vaccinations behind! I had to break their shots into 3 visits despite never having missed a milestone visit! This is not acceptable!
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
4 people found this helpful
Helpful
Midlothian, TX – Dec 05, 2016
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provider
Pediatrics
Reply
Assigned Doctor from hospital. Sent our bill to collections instead of calling us. I went THAT day to the office and paid it in full since we never got a bill. Not his fault, he was good, but his office is junk and his negligence in cooks children made me waste half a day doing work for him they should have done. Beware of his billing. Then I turned the bill into insurance since they would not and insurance paid me back. All stuff should have been done by the paid staff there.
What went well
  • Explained conditions well
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
3 people found this helpful
Helpful
Jk in Grand Prairie, TX – Nov 14, 2016
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provider
Pediatrics
Reply
Compassionate and understanding.
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Brandon in Mansfield – Oct 19, 2016
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provider
Pediatrics
Reply
We just started taking our newborn daughter to Dr. Joki this week and I have been impressed. Our daughter was born 2 months early and everything he has said has been on point with what the NICU has recommended. He is very courteous and knowledgeable. Very happy.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
George Bonds in Arlington Tx – Jun 25, 2016
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provider
Pediatrics
Reply
My daughter has been a patient of Dr Jokis for 13 years, every since she was a new born. He has guided and nurtured her through out these 13 years and I couldn't be more satisfied. He is patient kind understanding and he makes my daughter feel so comfortable. We have followed to 3 different office and will continue to follow him if he moves again.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Ft Worth, TX – May 12, 2016
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