NeuroAustin

Clinical Neurophysiology, Neurology • 3 Providers

4544 S Lamar Blvd, Austin TX, 78745

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NeuroAustin is a medical group practice located in Austin, TX that specializes in Clinical Neurophysiology and Neurology.

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Location

NeuroAustin

4544 S Lamar Blvd, Austin, TX 78745

Reviews

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NeuroAustin
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Provider Reviews
provider
Clinical Neurophysiology
Rude doctor, rude staff, unprofessional. Litterally an outrageous experience. I arrived early to my appt and the staff told the me the meds that my pharmacy overnighted the day before did not arrive and canceled my appointment. When I showed them the email from OptimumRX that UPS delivered the meds an hour prior, they still told me that it didn't arrive and that I had to be rescheduled for the THIRD time (other reasons to be rescheduled at the very last minute.) When I finally got upset and mentioned I didn't feel comfortable with this office lying to me, the "Medical Assistant" Maggie went to a room within eye-sight of the front desk, opened a door and then I saw her open a freezer, grab 3 purple boxes of my mede and put it back into the shipping box it came in, folded the top of the box shut, and came and slid it up onto the counter at the front desk saying I had to take it and couldn't come'back. I had no idea how to handle this temperature sensitive bio-toxin medication. Outrageous
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
  • Long wait times
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
Helpful
May 18, 2021
provider
Clinical Neurophysiology
GO SOMEWHERE ELSE. I truly wished I had read the reviews here before spending 39 days, 4 phone calls, 7 e-mails, and countless hours of time tracking down referrals and paperwork to get my father into a much needed appointment for severe memory loss issues. Sadly, Dr. Raymond's office called 56 minutes before his scheduled appointment to inform us that she had "declined to see him because he already has a neurologist." Informing the patient less than an hour before his appointment after arrangements had been made to take off work and medical care had been delayed is completely unacceptable. When I asked Dr. Raymond's assistant to whom I could file a formal complaint regarding this matter, her response was "you'll have to research that yourself." For the record, it's the TEXAS MEDICAL BOARD, and I highly recommend completing the simple online complaint submission if you have a complaint against a medical professional.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
  • Didn't listen or answer questions
  • Didn't trust the provider's decisions
Helpful
Apr 30, 2021
provider
Clinical Neurophysiology
Awful she was completely unprofessional and seemed as though she was not interested in helping at all. One appt and I never went back.
What went well
  • Office environment
  • Staff friendliness
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
1 person found this helpful
Helpful
Nov 11, 2020
provider
Clinical Neurophysiology
Never again. Rude, unprofessional office staff.
What went well
No results
What could be improved
  • Office environment
  • Staff wasn't friendly
Helpful
AP – Jul 30, 2020
provider
Clinical Neurophysiology
They wouldn’t refill my medication mind you it wasn’t a narcotic either. Then without warning they said I couldn’t receive treatment there anymore because I had to cancel an appointment. Mind you it was in the middle of a pandemic. Now I am receiving certified letters from them. Who knows what this is about boarder line harassing me at this point!!
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
Helpful
May 13, 2020
provider
Neurology
Love her insight & directness. She explains the whys, hows & purpose. Reviews how you are & tells you the best direction to address my issues. Really appreciate who she is & what she knows. She lets you know what she sees, what she thinks & what you need to do.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
2 people found this helpful
Helpful
Tangia – Dec 06, 2019
provider
Clinical Neurophysiology
I was refered to her by the ER doctor and so regret it. I should have done my own homework and read the reviews before. Her staff is rude, she only saw me once, and to read the test results I'm left with the NP, who is highly INCOMPETENT. I don't know how she leaves patients at his care. I asked him basic questions about my test results and he did not know how to answer. He left the room and came back with notes on a paper that he explained to me, so I assume he went to google it. He wanted to put me on seizure meds without any evidence of seisure activity. He said he wanted to see me in 6 weeks. At the front desk I asked to see the doctor next time and they did not want do schedule me saying she is not available until Jan 2020! I said that's fine, I will wait. Then she said I signed a paper the first day agreeing to see the NP. I should've told her I never signed it as I did not like that from the beginning and tore that paper appart. I left to never go back to that office
What went well
  • Wait times
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
3 people found this helpful
Helpful
Elena Duran – Oct 29, 2019
provider
Clinical Neurophysiology
I was referred by my doctor so I expected this to be a good visit and a better doctor. Boy have I been fooled..she has wasted my time by ordering an EEG in which case it took her 3 weeks to "get back with me" Then she didn't have the respect to see me. She let her PA who appeared to no ZIP! I will never go back and if you look at other reviews they indicate the same. Don't waste your time!
What went well
  • Office environment
  • Wait times
What could be improved
  • Difficult to schedule appointment
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
4 people found this helpful
Helpful
Oct 01, 2019
provider
Clinical Neurophysiology
Had an appointment. They did not have my test results which as done a month earlier. They said they lost info because of a new computer system. Why didn’t they call to reschedule? Didn’t even see the doctor only the PA. I feel like I need a new neurologist because of their inability to keep records.
4 people found this helpful
Helpful
May 24, 2019
provider
Clinical Neurophysiology
I had an appt with Dr.Raymond, all of 10 minutes. Second appt the PN was the only one I got to see. He didn't have my test results which were available for over a month. Dr. Raymond ordered another MRI and it was declined from my insurance because she never sent them the results of the first MRI. Just bad management all the way around. I'm looking for another neurologist.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
5 people found this helpful
Helpful
rich phipps in austin, TX – Mar 05, 2019
provider
Clinical Neurophysiology
I feel very deceived! Thinking I was signing the usual "you agree to pay whatever the insurance does not," I apparently signed a form saying I would get my own referral or be responsible for the charges. I've never seen this form before and was not on the lookout for that. I would not have been there if my doctor had not referred me, and I assumed all the referrals had been done. I don't even know HOW to do that! So if you go to this Doctor WATCH OUT FOR THAT LITTLE FORM AND MAKE SURE YOUR REFER
6 people found this helpful
Helpful
DGoodman in Austin, TX – Jan 05, 2019
provider
Clinical Neurophysiology
Rude, unprofessional, demeaning, and didn't return phone calls. One of the worse experiences I've ever had with a doctor.
What went well
No results
What could be improved
  • Office environment
  • Staff wasn't friendly
  • Long wait times
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
6 people found this helpful
Helpful
May 17, 2018
provider
Clinical Neurophysiology
I have been a patient for several years. Went to office for the appt, waited for 1.5 hrs. Never saw NP-no one ever came in to tell me there was a delay, nothing. I stuck my head out at the 40 min mark and was told I was next. Waited another 40 minutes and left. I never received my test or lab results. Will not got back.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
  • Long wait times
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
7 people found this helpful
Helpful
Jan 25, 2018
provider
Neurology
I have been seeing Kim for over a year and I couldn't be more pleased. After years of suffering with headaches, continued memory loss and fear of Alzheimer's she determined I was having seizures. MRI and EEG confirmed her suspicions. I didn't know I had been having seizures for years. I highly recommend NeuroAustin.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Judy A in Austin Tx – Jan 18, 2018
provider
Physician Assistant (PA)
I have been to 3 known Neurologicist in Austin . I have not expierenced such devotion to the patient. Completly thorough, she diagnosed on the nose! I was surprised when my MRI came back and there it was in black & white. I feel my condition will be properly treated.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Round Rock, TX – Jul 21, 2017
provider
Clinical Neurophysiology
Rude, accusatory, disrespectful, insensitive! I've never had such poor treatment from a doctor.
What went well
  • Wait times
What could be improved
  • Difficult to schedule appointment
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
6 people found this helpful
Helpful
Rebecca Kovacs in Austin, TX – Jun 08, 2017
provider
Clinical Neurophysiology
I had the pleasure of having Dr. Raymond as my neurologist for 3 years when I lived in Austin. Her bedside manner and amount she truly cared about my well being is something I had never experienced before and I haven't experienced since. I wish every doctor was as phenomenal as Dr. Raymond. She's certainly one of the good ones. I've definitely considered driving from Dallas to Austin simply to keep her as my neurologist.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
5 people found this helpful
Helpful
Lauren W in Dallas, TX – Jan 13, 2017
provider
Clinical Neurophysiology
I saw Dr Raymond for a concussion. I liked her very much, she was very thorough and spent a long time with me. I really appreciate not feeling rushed at a doctor appointment. The entire staff was very professional and friendly
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
12 people found this helpful
Helpful
Kyle, TX – Jun 22, 2016

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