CHATTANOOGA PRIMARY CARE

Nursing (Nurse Practitioner), Family Medicine • 3 Providers

1017 Executive Dr Ste 101, Hixson TN, 37343

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CHATTANOOGA PRIMARY CARE is a medical group practice located in Hixson, TN that specializes in Nursing (Nurse Practitioner) and Family Medicine.

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Location

CHATTANOOGA PRIMARY CARE

1017 Executive Dr Ste 101, Hixson, TN 37343

Reviews

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CHATTANOOGA PRIMARY CARE
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Provider Reviews
provider
Family Medicine
Excellent GP. I’ve been a patient for many years. Dr. McKenzie has provided exceptional fare for a myriad of health concerns, and routes me to the right next step when dealing with more chronic issues or injuries to make sure I’m feeling good.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Apr 08, 2021
provider
Review for Vicky Cooke, NP
Nursing (Nurse Practitioner)
Vicky has seen me through the best and worst times of my life over the past 18 years. She is the best PCP I have ever seen. She's very thorough and she cares deeply for her patients. I've been blessed to have her to turn to for anything. Several of my friends and family are now patients as well. You can't help but appreciate and love her and her staff!
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Leesa Bradley – Mar 29, 2021
provider
Review for Vicky Cooke, NP
Nursing (Nurse Practitioner)
Listens, cares, answers questions, and provides options for treatment. One of the best!
What went well
  • Appointment scheduling
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
What could be improved
No results
Helpful
Aug 18, 2020
provider
Family Medicine
It is like pulling teeth to get my meds renewed. Constant follow up phone calls because my pharmacy cancels meds due to inability to contact this doctor. It makes my high blood pressure go up!
Helpful
Aug 15, 2020
provider
Family Medicine
I have recommended Dr McKenzie to my neighbor and she loved her and her practical approach to medicine. Definitely not a pill pusher. She will look at your total lifestyle before recommending anything. Both my husband and I have been patients for 3 years.
3 people found this helpful
Helpful
Mar 30, 2020
provider
Review for Vicky Cooke, NP
Nursing (Nurse Practitioner)
Thorough, compassionate and dedicated. The best health care provider I have ever known. She asks lots of questions, explains things clearly and cares about you as a person. She respects your time and treats you like her most important patient.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
1 person found this helpful
Helpful
Ralph Dodds – Jan 18, 2020
provider
Review for Vicky Cooke, NP
Nursing (Nurse Practitioner)
Best doctor ever. She takes the time to listen and answers every question that I have.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Diane Brown – Aug 07, 2019
provider
Family Medicine
Always pleasant staff. Dr. McKenzie takes the time to understand the entirety of my many conditions and collaborates with my various specialists to coordinate treatment so there's no over medication or conflict.
3 people found this helpful
Helpful
Fai – Jul 29, 2019
provider
Family Medicine
Dr. McKenzie is a great partner for someone who wants to have a healthy lifestyle and have the required screening procedures depending on age. I'm very glad I found her. She is very supportive of dietary and lifestyle changes to prevent disease and improve existing conditions.
4 people found this helpful
Helpful
May 17, 2019
provider
Review for Vicky Cooke, NP
Nursing (Nurse Practitioner)
Vicky and medical staff are great but no longer take time with patients as in the past. Reception, billing, referrals, returning phone calls is a source of frustration unto itself. I recently spent half a day straightening out the mess they had made of billing. One person, Melanie, is unprofessional and shows no interest in doing a good job. It's sad to see how an amazing practice can go downhill this way.
3 people found this helpful
Helpful
Apr 17, 2019
provider
Family Medicine
I’m so thankful to have found such a great doctor. If you want a common sense approach to your physical and mental well being she is your gal.
3 people found this helpful
Helpful
Mar 29, 2019
provider
Review for Vicky Cooke, NP
Nursing (Nurse Practitioner)
Vicky Cooke provides excellent and compassionate to me for over 10 years, I highly recommend her. She and her staff are very complete and thorough and make me feel as tho I am their only patient --
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
1 person found this helpful
Helpful
Harvey Weiss in Chattanooga, TN – Jan 24, 2019
provider
Family Medicine
Dr McKenzie was more focused on the amount of time allotted than meeting my medical needs. After this year’s blood work, I got a call from her assistant saying I needed to be on a statin, sending a Rx to my local pharmacy, not giving me an appt. to discuss her recommendations. She did not note that my triglycerides number dropped a 126 points from a year before and only slightly high. LDL was not elevated. Total cholesterol was only 208. My age or possible side effects were not considered.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
8 people found this helpful
Helpful
Chattanooga – Sep 18, 2018
provider
Review for Vicky Cooke, NP
Nursing (Nurse Practitioner)
She is great! Listens to you. Easy appointments with no long wait. I hope she never retires!!
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
2 people found this helpful
Helpful
Red Bank, TN – Sep 14, 2018
provider
Review for Vicky Cooke, NP
Nursing (Nurse Practitioner)
If there were negative stars this would be my rating. First off the larger receptionist is a complete nightmare. She is unfriendly, curt, and lacks any/all people skills whatsoever!! As if that weren't enough, Vicky Cooke herself is not much better! She is either one of the most narcissistic or insecure health care providers I have ever met!!! If you have NO voice, NO intellect, and NO concerns about your health and welfare, then she is the perfect fit for you!!!!!!!!!!
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
5 people found this helpful
Helpful
Jun 29, 2018
provider
Review for Vicky Cooke, NP
Nursing (Nurse Practitioner)
I used to LOVE coming to this doctor. She listened to my every needs, spent time getting to know me, and truly tried to find the best remedy to any issue. Over the last several months I have dreaded coming in. The front desk staff are always rude and belittling. Vicky has rushed through my appointments and does not seem as friendly as usual. The climate in this office has taken a turn for the worse. I plan to find another primary care physician.
What went well
  • Appointment scheduling
  • Wait times
What could be improved
  • Staff wasn't friendly
  • Appointment was rushed
4 people found this helpful
Helpful
May 08, 2018
provider
Family Medicine
One of the BEST! She is smart, compassionate and knows what she is doing. She does not waste time she gets to the cause of the matter. I'm blessed to call her DR.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
2 people found this helpful
Helpful
Mar 04, 2018
provider
Family Medicine
Absolutely awful experience. If you ever go to Dr. McKenzie make sure you schedule two blocks of time because even if you want to discuss real concerns, if your fifteen minutes are up they’re up. During my appointment, the Medical Assistant interrupted the appointment to pull Dr. McKenzie out. The whole time I assumed she would come back because we could hear her in the hall and the room next door. To my surprise the Medical Assistant comes back in tells me my time is up and hands me a script!
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
6 people found this helpful
Helpful
Cleveland, TN – Feb 10, 2018
provider
Family Medicine
She failed to diagnosed what I had. She is very rude and short when speaking with her. She cause me to have surgery when all she had to do was know what she was doing ! She failed big time. Please beware if you feel like you are not getting the answer you want GET a second Opinion .
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
  • Long wait times
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
5 people found this helpful
Helpful
Chattanooga – Sep 09, 2017
provider
Review for Vicky Cooke, NP
Nursing (Nurse Practitioner)
Dr Vickie has been great working with me and my depression . when I was looking for a Family of 1 Dr. my son asked me if I ever considered an N.P.? they know as much as M.D. but can't do everything so you see a specialist. I now have own urilogist, surgen. Dr Vickie saw a scratch on my arm and asked me bout it. she is also a veteran.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
3 people found this helpful
Helpful
Ted in Hixson – Aug 30, 2017

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