Rapid City Medical Center Division of Interventional Pain

Family Medicine, Nursing (Nurse Practitioner) • 12 Providers

101 E Minnesota St Ste 210, Rapid City SD, 57701

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Rapid City Medical Center Division of Interventional Pain is a medical group practice located in Rapid City, SD that specializes in Family Medicine and Nursing (Nurse Practitioner).

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  • Hungarian

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Location

Rapid City Medical Center

101 E Minnesota St Ste 210, Rapid City SD 57701

CallDirections

(605) 342-3280

Reviews

Provider Reviews
provider
Family Medicine
Reply
I switched my primary care physician to Dr. Goodhope and have no regrets. My health has improved and the visits are always pleasant and smooth. Dr. Goodhope's nurse and the other staff at RCMC are very professional.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Oct 19, 2021
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provider
Audiology Technology
Reply
The staff was wonderful, but Nancy was less than interested in talking with us after she learned my mom's insurance was Humana. She said she would not work with Humana as they "rip me off" when it comes to hearing aids. She did, however, give my mom a referral to someone who might work with Humana. She acted as if she could not get us our of her office fast enough and practically ushered us out. She left her office door open, claiming it got too hot when it was closed, but then kept looking out her door as she talked to us (not with us). What is most puzzling is when the appointment was made, they knew the insurance company was Humana, so why did they accept the appointment given Nancy's distaste for and unwillingness to work with Humana. Based on this experience, I would not go back and I would not recommend her. She clearly came across as only in it for the most money she can get.
What went well
  • Staff friendliness
What could be improved
  • Didn't explain conditions well
  • Appointment was rushed
2 people found this helpful
Helpful
Mike – Apr 28, 2021
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provider
Family Medicine
Reply
Always a pleasure to see for appointments. Excellent nurse. My overall health has improved under his care.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Keith – Dec 09, 2020
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provider
Pain Medicine
Reply
He is by far one of the best doctors at regional brain and spine He will figure out what is going on if not he will diagnose it until he gets it right he is amazing Very wonderful doctor I would recommend him to anybody most deafly 5 Star Way better than the rest of them up there
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
  • Staff wasn't friendly
2 people found this helpful
Helpful
Thomas – Oct 09, 2020
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provider
Pain Medicine
Reply
I would recommend Dr. Ptacek to anyone I know. He is very professional, innovative, and enthusiastic about his approach to patient care. He treated us with kindness, answered all our questions, and gave a very thorough explanation of treatment needed. His plan of care for my husband has decreased his back pain exponentially! Thank you Dr. Ptacek for the phenomenal care and expertise.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 person found this helpful
Helpful
Aug 31, 2020
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provider
Pain Medicine
Reply
DR Ptacek is the most compassionate and laid back doctor in Southeast Missouri. His bedside manner is second to none. With him treating my medical problems My pain level has decreased and I feel physically better. Thanks Dr Ptachek
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Allen Rice – Jul 18, 2020
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provider
Pain Medicine
Reply
Awesome! Very personable and genuinely concerned about your pain. Very informative about pain solutions! Staff is great!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Jeff Williams – Jul 17, 2020
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provider
Pain Medicine
Reply
Dr Ptacek is very knowledgeable, caring and talented in his field of pain management. He goes over all the options and explains each one and makes you feel comfortable with the procedure you are receiving. I would highly recommend him!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jul 14, 2020
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provider
Pain Medicine
Reply
He is easy to talk with and has helped me so very much with chronic pain. I would definitely recommend Dr. Ptacek. His nurse Jennifer puts you at ease. Staff have been friendly and helpful.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 person found this helpful
Helpful
Jul 09, 2020
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provider
Pain Medicine
Reply
I visited Regional Brain & Spine on 7/7/2020. My drive was an hour to my appt. There was very little wait time. I was greeted respectfully. The staff are well versed in customer service. I met with Dr Ptacek with in a few moments after being seated into the spotless exam room. Dr Ptacek greeted me and asked how i was doing. We discussed my prior treatments and the details of my health relating to the procedures applied to my condition. I explained I was doing well and the treatments were working as intended. Dr. Ptacek discussed options and alternative procedures to provide a better quality of life relating to my condition. He provided me with easy to understand procedures, outcomes and the technology used today. He has the most up to date knowledge, experience and displays the upmost respect for his patients. I was treated as an individual. People caring for people. That's what it is all about. You have a choice when it comes to healthcare. My choice is Dr Ptacek at RB&S!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 person found this helpful
Helpful
Michael Fine – Jul 08, 2020
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provider
Pain Medicine
Reply
I had been researching online for a Specialist that could help me with my neurogenic claudication pain (lower back, hips, thighs, calves and feet) due to bulging discs and arthritis in my lumbar spine. I researched the site for Regional Brain and Spine in Cape Girardeau Missouri . I clicked self referral on the drop down selection under "patients" submitted a request and was called by them within moments! After explaining my situation I was given a new patient appointment with Dr. Ptacek in six days! The appointment was amazing! He understood exactly what I was going through! Th office flow was fast and very efficient! Dr. Ptacek and his nurse, Jennifer were excellent! He recommended an epidural procedure. That was done 3 days later!!! They were all very professional, knowledgable and so very nice! I definitely recommend Dr. Ptacek to everyone that needs his expertise!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Sheila West – May 09, 2020
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provider
Pain Medicine
Reply
I have suffered chronic migraines and chronic daily headaches for over 40 years and have tried nearly everything without positive results. I learned of Dr. Ptacek purely by luck. He is extremely personable and thorough. He explained the Ketamine Infusion process to me and I gave it a try. Finally I experienced relief!!! I am able to get a “booster” injection as needed. Dr. Ptacek gave me my life back! I have gone weeks without a migraine or the chronic daily headache pain that plagued me most all of my life. I thank God every day for letting me be in the right place at the right time to learn of Dr. Ptacek and for the wonderful care I receive from him and his staff! If you have chronic pain you owe it to yourself to contact the office and schedule a consultation with Dr. Ptacek...you have nothing to lose but your pain!!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 people found this helpful
Helpful
Rhonda Barber – Apr 25, 2020
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provider
Ear, Nose, and Throat
Reply
I had an appointment, Dr Howard said I needed a cat scan, my appointment was on 10th of Dec. I finally called them in January asking how long does it take for a cat scan. Next day the set it up. It's been over 2 weeks still waiting on Dr Howard to let me know the results, called got an Rn that started Dr Howard wouldn't be in tell Wednesday, I didn't have a sinus infection yet, let's schedule surgery, I told RN I would like to talk to the Doctor first. It's now been three weeks!. Horrible service doesn't care about there patents.
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
3 people found this helpful
Helpful
Mar 25, 2020
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provider
Pain Medicine
Reply
Extremely proffesional, kind and helpful.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Gleta Shelton – Mar 03, 2020
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provider
Pain Medicine
Reply
I have been very pleased with the treatment I have received and even more so with the results. I appreciate him discussing my problems and explaining what can be done and what to expect.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Dennis Ziegenhorn in Sikeston, MO – Mar 02, 2020
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provider
Pain Medicine
Reply
Everyone has been very helpful.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Mike Uhls – Sep 17, 2019
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provider
Pain Medicine
Reply
I was SUFFERING from pain in my right leg, back, hip and buttocks. The pain was so severe at times I cried, unable to go about my daily tasks/employment. These problems resulted from an SI-joint surgery from 2013. I had to beg for appointments. After waiting three months [in terrible pain] to see one doctor, he left his office for a 'meeting' rather than see me. I was ready to give up. Out of desperation, I tried one last time, and was told that Dr. Ptacek would see me. He has been an answer to my prayers. He is a very kind, compassionate person. He LISTENS, never seems to be in a hurry and is very knowledgeable about what he is recommending. He has given me a pain block, injections for bursitis, etc. He gave me an injection in my piriformis muscle, which completely stopped the debilitating pain I've had for six years. He is prompt, considerate and thorough. I am forever grateful. He is THE ABSOLUTE BEST in my opinion!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 people found this helpful
Helpful
Frances Dooley – Aug 20, 2019
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provider
Pain Medicine
Reply
I have been seeing Dr. Ptacek for hip and neck pain for many months. He is so personable and always takes the time to listen to me. He has helped me tremendously and I would highly recommend him for your pain management needs.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 person found this helpful
Helpful
Deborah M – Aug 13, 2019
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provider
Pain Medicine
Reply
United health care and medicare insurance. I have never had one complaint or concern about Dr P. He was always professional yet very caring. Listened to all concerns and complaints without hurry. He is a jewel and we are lucky to have him in our area. My visits have been less frequent due to a recent Ca diagnosis but resume when physical condition is up to making the trips. He is my favorite!!!!!!!!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Karyle Holderfield in Carterville il, IL – Jul 28, 2019
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provider
Pain Medicine
Reply
Dr. Ptacek is one of the nicest physician, he cares and listens to your problems. He is extremely proficient. He has done his best to help me with my pain, he will go the extra mile to help. When one has an appointment with Dr. Ptacek, you will not wait a long time, he is very prompt. He will laugh with you and when you are at your worst he listens with a tender heart. I would highly recommend Dr. Ptacek to anyone.
What went well
No results
What could be improved
No results
2 people found this helpful
Helpful
Jean Long – Jun 05, 2019
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