Upstate Psychiatric Associates

Psychiatry • 1 Provider

1330 Boiling Springs Rd Ste 2800, Spartanburg SC, 29303

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Upstate Psychiatric Associates is a medical group practice located in Spartanburg, SC that specializes in Psychiatry.

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Location

UPSTATE PSYCHIATRIC ASSOCIATES PA

1330 Boiling Springs Rd Ste 2800, Spartanburg SC 29303

CallDirections

(864) 585-0328

Reviews

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Upstate Psychiatric Associates
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Provider Reviews
provider
Psychiatry
Reply
Very compassionate, thorough and highly educated and update on research. He was incredibly patient with us and I appreciate all the accommodation with unusual hours so I did not have to miss as much work to get to my appointments.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
3 people found this helpful
Helpful
Jan 16, 2020
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provider
Psychiatry
Reply
Dr. Caston is unprofessional. The medical records and documentation I requested from his office were inaccurate and did not justify why I needed special services. Rude and condescending. I would have thought a man with his area of expertise would know better than to belittle another person just because you can.
What went well
  • Office environment
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
1 person found this helpful
Helpful
KTM78 in Spartanburg – Oct 23, 2018
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provider
Psychiatry
Reply
Outstanding in current research and effective treatment. Very compassionate, kind psychoanalyst. Expect to wait for a routine appointment. Each patient gets the time and attention they need. I drive 2 hours to see him. You can call ahead to check his schedule and adjust yours accordingly.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
3 people found this helpful
Helpful
Oct 03, 2018
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provider
Psychiatry
Reply
I'm unable to rate this even with 1 star. The experience for my husband and I was terrible. They made him drive over an hour for labs, never disclosed these labs were going to cost additional fees, insisted they told us costs they never had! Wait times were greater than an hour and a half. When asked for records there was a great deal of inaccurate information! He also included a diagnosis for which he NEVER addressed anywhere, including to his patient, my husband! Worst experience ever.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
5 people found this helpful
Helpful
Gastonia, NC – Oct 07, 2017
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provider
Psychiatry
Reply
Excellent psychiatric! Would never have a problem with recommending him to another person!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
4 people found this helpful
Helpful
Bobby Harrison in Spartanburg, SC – Jul 12, 2017
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provider
Psychiatry
Reply
He listens and works with you in finding the right medications. What is really special that he does, and no other psychiatrist I have seen does, is use as much medical testing and labwork as possible to help evaluate one's problems. He also does not talk down to a patient. He will explain in as much medical detail as you want. His only flaw is that his appointmengs always run late, from half an hour to 2 hours,but he is wortb it.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
27 people found this helpful
Helpful
Christine Havko in Spartanburg, SC – Mar 30, 2016
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