SMC - Center for Rheumatology - North Grove

Internal Medicine, Nursing (Nurse Practitioner) • 3 Providers

1330 Boiling Springs Rd Ste 1700, Spartanburg SC, 29303

Today: Closed

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  • Mon8:00am - 5:00pm
  • Tue8:00am - 5:00pm
  • Wed8:00am - 5:00pm
  • Thu8:00am - 5:00pm
  • Fri8:00am - 3:00pm
  • SatClosed
  • SunClosed

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SMC - Center for Rheumatology - North Grove is a medical group practice located in Spartanburg, SC that specializes in Internal Medicine and Nursing (Nurse Practitioner), and is open 5 days per week.

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  • Spanish

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Location

SMC - Center for Rheumatology - North Grove

1330 Boiling Springs Rd Ste 1700, Spartanburg SC 29303

CallDirections

(864) 560-6844

Reviews

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SMC - Center for Rheumatology - North Grove
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Provider Reviews
provider
Rheumatology
Reply
I have visited three doctors and had multiple blood test in reference to an issue with my hands, fingers, and wrist. Dr. Smith is the first Physician that took the time to review all my labs, truly listen to my concerns, and think outside the box for a solution. Her patience and knowledge helped me get on the right path with my health issues. I slept all night for the first time in several year. She is a superhero in my book.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Steve Lamb – Oct 27, 2021
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provider
Rheumatology
Reply
Wonderful! Dr. Smith was truly a Godsend to me. She was able to explain what other Drs. couldn't about my conditions. She was a wealth of knowledge to me and worked with me to find a treatment plan that I could tolerate. The office staff was always professional and kind. I have been seeing her for 6 years.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
3 people found this helpful
Helpful
Debbie Cordova – May 14, 2020
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provider
Rheumatology
Reply
After being "fired" by a quack who never did anything to help me, I was apprehensive about seeing Dr. Smith. She diagnosed me visually as having a form of RA that doesn't show on blood tests by looking at my toes in my sandals. She also referred me to PT for lymphedema therapy. And, after I asked if psoriasis of the scalp could be related to PsA, she took me seriously and the medication allows me to live largely free of symptoms, except the osteo (for which she referred me to an OT for hand braces to treat symptoms of cartilage damage). I can't recommend her highly enough! Her office staff are 'dinged' for screening patients, and I feel this is undeserved. They are using the criteria given to them in order to avoid wasting the time of both the patient and the doctor. To me, at least, they have been unfailingly polite and attentive. Yes, it's hard to get them on the phone ... but they spend a lot of time fighting with insurance for patient care. Thsnk you, ladies!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
6 people found this helpful
Helpful
Alyce Miller – Nov 19, 2019
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provider
Rheumatology
Reply
Office staff were rude and incompetent. Incorrectly planned my appointment and I had to take off for this appointment that I never got to go to. Trying to call for an appointment is a waste of time. Even with a referral she still has to "consider" if she wants you as a patient. I have been waiting a year for a rhuematologist appointment and 5 months for this one. Absolutely angry at this clear show of incompetence. Would never recommend this doctor and the pain of having to go through the rude staff members.
What went well
  • Wait times
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
4 people found this helpful
Helpful
Aug 15, 2019
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provider
Rheumatology
Reply
Dr. Karen Smith continues to impress me with her care and medical support. She has treated me for four years and guided me through two intense surgeries that were arthritis related. Great doc and great staff.
What went well
No results
What could be improved
No results
4 people found this helpful
Helpful
Darrel Petry – Jul 16, 2019
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provider
Rheumatology
Reply
She is an amazing doctor before I got to her I had literally lost all hope in having any help or any sense of a normal life before I met her. She is such a caring and energetic she made me see how I could turn this life of illness into something that inspires me to make the most out of everyday. Even helped me realize I could use my own illness to help me realize what I want to study and do with my life. I can not thank god enough for giving me the opportunity to have her as my doctor.
What went well
No results
What could be improved
No results
8 people found this helpful
Helpful
Mar 14, 2019
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provider
Rheumatology
Reply
I have been a patient of Dr Smith's since 1997, she is very professional in every aspect of her job. Dr. Smith is very compassionate and explains every step of your treatment. She keeps informed of all the latest treatment and is not afraid to try them. She is a wonderful and highly intelligent doctor and I would recommend her to any one
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 people found this helpful
Helpful
El Paso, TX – Feb 08, 2019
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provider
Rheumatology
Reply
Soy paciente de primera vez y he marcado à su oficina muchas veces para hacer une cita y nunca me contestan..Sale primero una grabacion de hombre y luego se cuelga la llamada...gracias..Si serian tan amables de hacerme una cita
What went well
No results
What could be improved
No results
3 people found this helpful
Helpful
Maria lara in En peso , TX – Jan 08, 2019
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provider
Rheumatology
Reply
Absolutely the BEST doctor I have ever been treated by!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 person found this helpful
Helpful
Diana A Moreno in El Paso, TX – Oct 29, 2018
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provider
Rheumatology
Reply
Karen truly cares about her patients. She is kind , gentle and caring.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 person found this helpful
Helpful
Paula Acosta in El Paso, TX – Sep 20, 2018
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provider
Rheumatology
Reply
I had a referral from doctor to see Dr Smith. She denied seeing me. I couldn’t even get an appointment. The receptionist asked my reason for the referral(chronic pain and fatigue). I told her my doctor was wondering if it’s fibromyalgia or an auto-immune disease. The receptionist put me on hold and said the doctor said I didn’t meet her criteria. Wow! First time in my life of being refused treatment let alone a consultation appointment. Unbelievable. Now I understand all of the negative review
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
6 people found this helpful
Helpful
Lisa Pelletier in El Paso, TX – Jun 28, 2018
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provider
Rheumatology
Reply
Dr Smith was highly recommended although having to go into her office or calling there (wait time of approx 30-45 minutes) is a horrible feeling. Her front desk receptionist is the most rude individual I have ever encountered in a professionals office. She will not allow you to speak to doctor n if you leave a message with your concerns you will never get a return call. I never knew this but if you do not call to reschedule your appointment within 24 hours you will be dropped as a patient.
What went well
  • Office environment
  • Listened & answered questions
  • Appointment wasn't rushed
What could be improved
  • Difficult to schedule appointment
  • Staff wasn't friendly
10 people found this helpful
Helpful
El Paso – Apr 17, 2018
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provider
Rheumatology
Reply
Dr. Smith is a fine doctor. She is attentive & professional. I will stop seeing her because her office is too far away. Her main receptionist is rude and has no warmth in her soul. Scheduling appointments can be difficult. One call I made to schedule an appointment went directly into a greeting. I held for over an hour before the receptionist picked up. There was no apology for the long wait. Fortunately, there are now some well-regarded rheumatologists closer to home.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
  • Difficult to schedule appointment
  • Staff wasn't friendly
9 people found this helpful
Helpful
El Paso, Texas – Apr 11, 2018
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provider
Rheumatology
Reply
Dr Smith was treating me for osteoarthritis a while back and since I hadn't been to see see her they said I need a referral . I went to my primary Dr and he gave my the referral. When i called for an appt the receptionist said she couldn't give me an appt cause Dr Smith doesn't treat osteoarthritis. What? So when do receptionist turn down a referral from a Doctor? She obviously thinks she's a doctor! My health is between me and the doctor and not the rude receptionist.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Staff wasn't friendly
13 people found this helpful
Helpful
Jan 11, 2018
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provider
Rheumatology
Reply
Dr. Smith is the best rheumatologist. Her receptionist is rude and flat our doesn't care about the patients. Why is she there if she doesn't care about the patients or want to help them. We are there because we are very sick and not because we just want to be a bother to her. Phones aren't answered but she's in the hallway on her cell phone.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Difficult to schedule appointment
  • Staff wasn't friendly
11 people found this helpful
Helpful
El Paso, TX – Dec 06, 2017
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provider
Rheumatology
Reply
So professional in explaining your care, tests needed and most of all listening to you explain what you're going through.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
4 people found this helpful
Helpful
CR in El Paso, TX – Jun 10, 2017
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provider
Rheumatology
Reply
This Dr does not even deserve 1 star. She is totally unprofessional and has no bedside manner. She has spoken of other patients to me and uses them as examples of what not to do. Her staff is extremely rude and don't care how they treat patients. Today was my last visit with her and when I tried to calmly tell her how I felt, she simply stood up and said, "okay, you can ask your primary to refer you to someone else". Then walked out of the room. No apologies for her staff or my concerns. RUDE!
What went well
  • Wait times
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
12 people found this helpful
Helpful
2 years wasted in El Paso, TX – May 13, 2017
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provider
Rheumatology
Reply
I love Dr. Smith! As a healthcare provider myself I know a good physician when I talk with them. She diagnosed my problem after months of uncertainty and a week long hospitalization. Once I began her treatment regiment I began to improve within 2 months. I have had to change medications a few times and she was always quick to address my concerns. I wish her staff was better. Her MA is pretty friendly but the receptionist/office manager is a rude and hateful. But, she is worth it.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
6 people found this helpful
Helpful
El Paso, TX – Apr 02, 2017
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provider
Rheumatology
Reply
Dr. Smith has been my rheumatologist for 8 yrs. She is an awesome Dr. but over time staff members were replaced with new staff members and the quality of that office is poorly run. In July 2016 the receptionist mentioned to me that my insurance wasn't paying and that I couldn't go back until all the claims were paid off so for 8 months I haven't been able to see her, last week I finally had an appt. and was turned down rudely because the referral expired in Feb. I no longer see Dr Smith.
What went well
  • Office environment
  • Wait times
What could be improved
  • Staff wasn't friendly
  • Appointment was rushed
11 people found this helpful
Helpful
Angie in El paso, tx – Mar 29, 2017
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provider
Rheumatology
Reply
Everything you read here about Dr. Smith and her staff is true. She is awesome but her office staff is the absolute worst. They are more concerned with keeping the front door locke and getting their lunch than assisting patients. The exception is the nurse that works with Dr. Smith. She is very polite and helpful.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Difficult to schedule appointment
  • Staff wasn't friendly
11 people found this helpful
Helpful
El Paso, TX – Nov 05, 2016
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