Berks ENT Surgical Associates

Excellent, he has an amazing bedside manner, and handled my cancer diagnosis with skill and compassion. An excellent surgeon

Very disappointed, friends recommended, did their thyroid surgery. When I called for appt. was told that she treats thyroid problems. (? hypothyroidism). She came in: no introduction, was very curt. When I tried to tell her my symptoms concerning my thyroid she basically smirked them off. Looked at trachea for hoarseness. Wanted referral to endocrinologist, said she didn't like any. That if I do have hypothyroidism my family doctor could handle it! Labs ordered, for my fam. doc. to review!

I was very satisfied with Dr. Kao and pleased with my total experience at her office. She was extremely professional and put me at ease when I was stressed out about the procedure she had to perform. Her staff was very friendly and accommodating as well, especially her nursing and staff assistants. Because of my experiences at her facility, I would recommend anyone who needs an ENT to make an appointment with Dr. Kao. Thanks, Rochelle

dr.Kao was very unprofessional and rude, no help, I will never recommend her...

Very thorough and professional. I haven't needed any surgery since I've been seeing her, but she has treated my chronic sinusitis and ear problems. Hasn't been quick to jump right to surgery, which I appreciate.

Dr. Watson did my 9 month old's tubes today. He did an excellent job and she is doing great! The staff at granite point were excellent and very nice. I loved my experience, so glad we chose them and Dr. Watson.

In 2000,I was referred to Dr. Kao who removed my uvula, adenoids and tonsils; no sleep study or much consultation. I returned to the ED 12 hours post-op with excessive bleeding from the incision point. Fast forward to 2017, I continue to struggle with swallowing and sleep apnea even though I do not fit the demographic. C-Pap therapy ineffective due to excessive scaring that is non-operative. My current ENT described my throat as butchery. Now way I would recommend.

I was diagnosed with thyroid cancer and my primary care physician sent recommended Dr Kao for the surgery. Dr Kao was direct and to the point very professional and clear in explaining what was going to be done. Including all the positive and negative possibilities as far as the outcome. I trust her to the fullest. She asked me what I was there for too, but I felt it was to see if I understood my reason for being there. It has been almost 3 months since surgery and I feel great.

I had surgery by Dr. Kao 2 years ago and was pleased with the outcome. So I referred my husband following his VA recommendation he needs to be seen for possible surgery. Dr. Kao was absolutely rude, curt, and unprofessional the moment she stepped into our room . No hand shake or introduction of hersef to him, no smile. Her words were "Ok what are you doing here? Come on ,come on, tell me ....why are you here?" I'm sorry my husband saw her. Exam was short, she didn't want to help.

Dr. Kao did not take time to answer my questions, brushed my problems off as if they were not important, and told me "I do not know what you're talking about." She spoke in a very condescending tone when talking to me and did not help me solve my problem. I was overall not pleased with my visit, I am going to schedule an appointment at another office for another diagnosis.