UPMC Pain Medicine At Centre Co

Psychiatry, Neurology • 5 Providers

5750 Centre Ave Ste 400, Pittsburgh PA, 15206

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UPMC Pain Medicine At Centre Co is a medical group practice located in Pittsburgh, PA that specializes in Psychiatry and Neurology.

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Location

Reviews

Provider Reviews
provider
Neurology
Reply
Dr. Bernstein may be the worst doctor I’ve ever been to. Extremely short with her time. She was 30 minutes late for my appointment. Don’t waste your time and money.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
1 person found this helpful
Helpful
May 04, 2022
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provider
Neurology
Reply
Why is Cheryl Bernstein MD afraid to do the right thing?
What went well
No results
What could be improved
  • Didn't trust the provider's decisions
2 people found this helpful
Helpful
daniel lizak – Mar 15, 2022
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provider
Neurology
Reply
I have a hip/ lumbar/ injury with an array of other health issues. I’m in a lot of pain. I am in the care of an orthopedist and several other specialists , all of whom advised that I needed to see a pain management specialist. I had read (very negative) reviews about this Doctor and was skeptical, but decided to give it a try because she had 3 available appointments the following day. No other doctor did. After a comprehensive history and exam performed by her associate, ( I assume that he reported his findings to her) , she asked no questions, seemed uncaring and offered no useful “pain management “ medications. She refused to prescribe anything other than therapies that I have tried or that I am now engaged in. She suggested that I go back to the doctors who had suggested pain management in the first place, for any medical Rx. She did not offer to consult with any of them for treatment plan. She seemed not to care and to want to “ pass the buck”. A poor excuse for a doctor.
What went well
  • Office environment
  • Appointment scheduling
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
2 people found this helpful
Helpful
Mar 09, 2022
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provider
Neurology
Reply
If I could give a zero star I would. Her assistant is very nice but she has no business in the job. She basically took about 3 minutes, no personality and was gone not even dealing with my issue. She didn't even look at me. I would never reccommend her to anyone, let alone a dog. I left in the same pain and yet she took my payment. She is awful and did nothing to help me. My history shows I do not have a drug problem. She could have helped but she chose not to.
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
4 people found this helpful
Helpful
Worse Doctor I have ever been to – Sep 15, 2021
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provider
Neurology
Reply
2 thumbs down. I wish I had 3. She was rude. She was not helpful. She was downright ignorant as to my pain and treated me like dirt under her nails. She was in a wrinkled dirty lab coat, very unprofessional looking. Her assistant, call me Connor..was as disheveled as she was. It took me over an hour to get to my appointment and it was a total waste of time..and energy. Shame on UPMC for having the likes of her to treat people in pain. A Joke.
What went well
  • Appointment scheduling
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
4 people found this helpful
Helpful
D Kerns – Aug 24, 2021
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provider
Neurology
Reply
This “doctor” spent 2 minutes with me, never read my records, never examined me, and treated me with no respect. As a 51 year old with a history of 4 lumbar fusions, 2 cervicals, and a legitimate diagnosis of chronic pain syndrome by my surgeon, the only treatment option she provided was a “pain psychologist”. Probably the worst experience I’ve ever had with a doctor— rude, condescending, close-minded, and absolutely no concern for my issues. I wouldn’t recommend her to my worst enemy. Please, please stay away.
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
2 people found this helpful
Helpful
Mike B – Aug 18, 2021
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provider
Neurology
Reply
As charming and as knowledgeable as a banana peel.
What went well
  • Appointment scheduling
  • Wait times
What could be improved
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
5 people found this helpful
Helpful
Seriously – Jul 27, 2021
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provider
Neurology
Reply
Dont go to her. Horrible person and Dr. Rude, no compassion and basically just doesn't care about your pain. She's in the wrong field. No help at all. WILL NOT EVER RECOMMEND HER TO ANYONE FOR ANY REASON.
What went well
  • Office environment
  • Appointment scheduling
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't trust the provider's decisions
7 people found this helpful
Helpful
Tracey K Taylor – Mar 30, 2021
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provider
Neurology
Reply
Dr. Bernstein was very hurried and spent little time talking with me, let alone examining me. Zero empathy. It seemed as thought she really hated her job. She handed me a bunch of flyers/coupons for various products I could try and sent me on my way. She was not responsive to contact after my visit... and there will not be a second one. If you have pain, try someone else.
What went well
  • Appointment scheduling
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
5 people found this helpful
Helpful
Dec 06, 2020
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provider
Neurology
Reply
I've been dealing with chronic pelvic pain since 2009 so I have been treated for it with other physicians but the most recent one moved. Dr. Bernstein listened to my "story" with what I've tried and what works and doesn't work... She was very attentive to what I wanted and what she thought my condition warranted. Her staff and her fellow, whom I spoke to the most, were also caring and attentive. I like that they offer a program for fibromyalgia suffers. I am working with a trauma therapist currently so I am not going to do Dr. Bernstein's program until I have completed the one that I am in.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Jenn O. – Jul 30, 2020
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provider
Neurology
Reply
Our experience,; via referral was an initial positive video conference , during the COVID 19 pandemic several weeks ago while my mom was in the SNF, with compression fractures of the spine. That initial contact was very positive. Since ( 3 weeks) , we have not been able to reach her directly for pain mgmt followup , as was encouraged . Phone calls are unreturned, emails directed are responded only by a medical assistant. Dr Bernstein has also not responded to our Primary care physician's outreach,. All attempts to reach Dr Bernstein seem to be excessively screened and context is lost. I can only imagine something is broken in this communication channel and as a result, my mom, has paid the price .Ive been a senior executive in healthcare for many years, and I can tell there is something broken in the way the office is being managed. With positive reviews on the UPMC website,, this could be an office mgmt issue. I hope this helps others make an informed decision
What went well
No results
What could be improved
No results
3 people found this helpful
Helpful
Jun 13, 2020
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provider
Neurology
Reply
Please please listen to all of the bad reviews. Sadly I didn't check reviews before my appointment and I got treated exactly like all these people described. RUDE, unprofessional, spends no time with you before she shoves you out the door with referral to psych and physical therapy which is documented that I tried and cannot do. I left in tears because she didn't address half my issues, treated me like a drug addict after I come in saying I'm on opiates and do NOT want to take them anymore. If some one wants off dangerous pain meds why in the world would you push them away instead of helping. Psychology ??? Really?? After I tell her i already have one so why would I see another one. She has no compassion for people. I felt so low when I left I cried the whole way home. Please save yourself the trouble of being treated horribly!
What went well
  • Appointment scheduling
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
9 people found this helpful
Helpful
Amber – Dec 17, 2019
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provider
Neurology
Reply
Wow. I’m shocked to read all these negative review. I thought Dr. Bernstein was very attentive and professional. I also was treated very nicely by the entire staff at her office. Maybe some of you thought she should just hand out pain pills. I’ll admit I wasn’t happy that I had to go to a “pain management Doctor” for a prescription. Pain medication has become a real problem in America because of those who choose to abuse them. D. Harvey
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
4 people found this helpful
Helpful
D. Harvey in Plant Earth – Feb 08, 2019
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provider
Neurology
Reply
She tried to change my diagnosis froma conective tissue dissease to fibromialagia. Then perscribed me medication that i did not need and could hurt me. I think she is dangerouse, I stayed untill she corrected her sloppyness and enterd in to the system my correct diagnosis.
What went well
No results
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
4 people found this helpful
Helpful
Nov 02, 2018
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provider
Neurology
Reply
I have never had an issue with Dr Bernstein. In fact, she has been one of the most compassionate, attentive and knowledgeable doctors I have had in the last 8 years. I have multiple and complicated diagnosis that she seems to acknowledge and sincerely want to help me out with. If I did not see her I would be in unimaginable pain every day. She has given me a small piece of my life back......so I'm shocked by the reviews on here.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 people found this helpful
Helpful
Cassi in South Fayette – Mar 16, 2018
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provider
Psychiatry
Reply
Absolutely Horrible! Bad attitudes! Esp. the head honcho. Rude, impatient, disrespectful! This so called dr doesn't know what he's doing! If u have nerve damage, don't see this putts! He tries to "pressure" you into getting an implant and if u don't want 1, it's like he wants to punish u by, 20 hours of physical therapy a week plus he wants u to see a physiologist and take antidepressants hahahahaha what a joke. Antidepressants and a head doctor for major nerve damage?? Wow. Avoid avoid avoid!
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
2 people found this helpful
Helpful
Sep 21, 2017
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provider
Neurology
Reply
Absolutely would never recommend her to anyone. If she as only direct and not mincing words I could handle that. She is rude, demeaning, judgemental, uncaring. She makes up her mind and will not listen to you in the three minutes she spends with you. She makes you feel like an addict, and scum. Do not waste your money or time on her. Go somewhere where they care about you and try to actually help
What went well
  • Office environment
  • Staff friendliness
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
14 people found this helpful
Helpful
Kay in Pittsburgh, PA – Jun 04, 2017
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provider
Neurology
Reply
Absolutely agree with the one-star reviews. (Difficult for me to type due to current condition.) I worked in QA in healthcare for several decades and absolutely would have recommended her dismissal. I would love to recommend her to several of the other one-star (with the exception of obvious damage control posts) quacks should they need the same incompetent treatment they provide. Am extremely sorry I made this appt out of expediency, without first reading reviews. Friends and family, NEVER!
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
17 people found this helpful
Helpful
Kate in Pittsburgh, PA – May 18, 2017
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provider
Neurology
Reply
Wow! This woman is a witch! Don't waste your time. There are many great pain doctors in PGH. How does she keep a job? NOT good for UPMC. The most miserable, condescending, person I've met! One star is far too kind.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
18 people found this helpful
Helpful
Pittsburgh, PA – Mar 03, 2017
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provider
Neurology
Reply
Dr Bernstein is terrible, condescending, arrogant and ignorant. I met with the resident for at least 30 minutes going over my history and diagnoses. He seemed compassionate and understanding. He went into the hall to relay everything to her and her response was "She's lying. That doesn't even exist." She then came into the room and announced that all of my other diagnoses were wrong but that I have fibromyalgia without examining me or going over my records. What a quack!
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
16 people found this helpful
Helpful
Pitcairn, PA – Feb 23, 2017
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