Southgate Medical Group

Physician Assistant (PA), Family Medicine • 22 Providers

1026 Union Rd, West Seneca NY, 14224

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Southgate Medical Group is a medical group practice located in West Seneca, NY that specializes in Physician Assistant (PA) and Family Medicine.

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Compare with other Internal Medicine Specialists

Location

Southgate Medical Group

1026 Union Rd, West Seneca NY 14224

CallDirections

(716) 712-0851

Reviews

Provider Reviews
provider
Family Medicine
Reply
Dr. Barnes is very thorough and diligent. I have had several ailments over the years and I always get prompt appointments when I’m not feeling right. Dr. Barnes and her team have always been great. She listens carefully to understand my problems and gets the tests and treatments to help me get better.. She is kind, caring and compassionate. Alway follows up with me as needed. She is very cordial, which is helpful, because I’m not the most outgoing person, she makes me comfortable so that I can tell her of any of my health concerns. She is truly an exceptional doctor.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 person found this helpful
Helpful
Matt – Sep 07, 2022
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provider
Family Medicine
Reply
Would I go to her again? No. Why? I needed help from her and was told she was too busy to address my situation. My concern was serious. I was already informed by the insurance company all I needed was for her is a script for a scan and although not needed it would be helpful for a referral to a specialist. She refused both. Staff was very rude except for one precious nurse who didn't understand what the fuss was about. The last message from this practitioner was she spoke to my insurance and they told her I needed an x-ray. This was false as I had one and I had been in constant contact with the insurance company. At no time did this person call me personally, reach out directly or address my concerns. She no showed twice about this issue on our appointment. This is not how a dr. is to treat anyone period.
What went well
  • Office environment
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
Helpful
Disappointed in NY – Jun 21, 2022
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provider
Physician Assistant (PA)
Reply
Wasn’t feeling well went to see Sheila Tober at Southgate Medical she was wonderful. I sent a message via the portal and they called me that morning to set up an appointment with Sheila. She took the time with me and listened to me, she listened to my concerns. She is a great asset to Southgate Medical and I’m so happy to know that she is there. Thank you very much for your assistance and wonderful “bedside manner” your very kind.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Karen McKeague – May 24, 2022
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provider
Physician Assistant (PA)
Reply
She was wonderful. Very informative, she is very caring and takes the time with you. Southgate Medical is lucky to have such a wonderful employee.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Karen McKeague – May 23, 2022
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provider
Podiatry
Reply
Knows his stuff. Soon as he saw my foot he knew the problem. Good staff. Very nice guy. .
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
What could be improved
No results
2 people found this helpful
Helpful
Fred – Jul 29, 2021
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provider
Physician Assistant (PA)
Reply
She's one of those "crazy" PA's. 10 out of 10 would not reccomend.
What went well
  • Staff friendliness
What could be improved
  • Didn't trust the provider's decisions
Helpful
Jul 09, 2021
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Family Medicine
Reply
My dad is 87yo and a patient of Dr Karuga. His level of care is outstanding. He takes the time to listen and refers out to specialists as needed. That staff and nurses are well organized and competent. They work synergistically to give the proper care he needs. We're very grateful.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
A Jamil – Mar 05, 2021
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provider
Review for Dr. Amy Wnek, MD
Endocrinology, Diabetes & Metabolism
Reply
Best Endo in WNY kind listens accomodating understand my condition. 1st endo out of 6 ive seen to give me an Hydro Epi-pen. When running late she still sees me. She lets me ask questions and allows me to help adjust my care. She is the best in WNY.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 person found this helpful
Helpful
Rick R – Jan 13, 2021
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provider
Physician Assistant (PA)
Reply
She is excellent. Takes her time to lister to you. Great experience
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Lori – Jun 29, 2020
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provider
Family Medicine
Reply
Dr. Barnes is so caring and thorough. She is the best!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
7 people found this helpful
Helpful
Apr 27, 2020
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Family Medicine
Reply
Absolutely wonderful. Receptionists are outstanding. Professional and treats you with respect. Dr Karaga listens to me. Explains every detail. He cares for me as a human not as just a patient he is treating.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
William Woodle – Apr 10, 2020
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provider
Review for John Hanavan, NP
Nursing (Nurse Practitioner)
Reply
Great, cannot say enough about him.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Harry Myszka – Jan 02, 2020
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Family Medicine
Reply
Great to deal with. He's easy to talk too and is there for you.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 people found this helpful
Helpful
John Randolph – Nov 21, 2019
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Family Medicine
Reply
Dr Karaga is wonderful! Cares for my whole family! He is so kind and very knowledgeable! He spends so much time and never makes us feel rushed. So lucky to have him care for us!!
What went well
No results
What could be improved
No results
1 person found this helpful
Helpful
Judith galante – Nov 20, 2019
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provider
Sports Medicine
Reply
explains everything & will take right to my husband . tell what he needs to do. but steve has dementia so he will not remember, but at least he doesn't leave him out. he takes his time to explain things to me.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Pat & Steve Dragovic jr – Oct 27, 2019
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provider
Podiatry
Reply
Every visit is always rewarding. I leave there with my problem solved.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 people found this helpful
Helpful
Mary Lou Miller – Jul 30, 2019
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provider
Review for John Hanavan, NP
Nursing (Nurse Practitioner)
Reply
Absolutely the best . Top quality in every category, a true pro.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 people found this helpful
Helpful
Nov 07, 2018
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Family Medicine
Reply
Finally a doctor who actually listens to his patients. Caring and compassionate. He makes you want to do better so you can feel better. Excellent.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 people found this helpful
Helpful
Julia Novak in NY – Oct 24, 2018
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provider
Review for John Hanavan, NP
Nursing (Nurse Practitioner)
Reply
John Hanavan is a great NP. He is very knowledgeable and kind.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 people found this helpful
Helpful
Firebabe13 in Lancaster, NY – Jul 11, 2018
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provider
Review for John Hanavan, NP
Nursing (Nurse Practitioner)
Reply
Simply the best
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 people found this helpful
Helpful
Ryan Bockhahn in Tonawanda, NY – Jun 30, 2017
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