The administrative staff are not only negligent, yet are down right nasty as is her nurse. Dr. Finocchiaro is nice enough, but not thorough at all and is more concerned with making money for the office than your health. She downright missed my early diagnosis for oral cancer, now I have stage 4 on my tongue and lymph nodes, both of which have to be removed in a 10 hour surgery.
WHEN I CAME TO DR .FINOCCHIRO IT WAS BECAUSE MY REGULAR DR. HAD STARTED PRACTISING AT A VETERANS OFFICE AND I COULD NOT FOLLOW. THIS DR. WAS A WOUNDERFUL PERSON AND I THOUGHT THAT I WOULD BE VERY UNHAPPY SEEING ANYONE ELSE. I DID NOT KNOW ABOUT DR FIN. AT THE TIME BUT TOOK A CHANCE. SHE EXCEDDED ALL MY HOPES. DR.FIN. IS A THOUGHTFUL , KIND, OF DR. THAT CARES ABOUT THE PATIENT INSTEAD OF THE MONEY. EVERYTIME I HAVE BEEN TO HER I DID NOT HAVE TO WAIT. WHEN I CALLED I WOULD GET A CALL BACK.
If something comes up abnormal in your lab work, office doesn't explain results of lab work (even after you ask), and just leaves you worried and trying to guess what the results could indicate. Instead, she just refers you to a specialist with no further information. However, during a routine physical she is thorough, but as I said, don't expect you're concerns or questions to be taken seriously or have anything explained to you. Nurses have zero personality.
Checking in is an arduous process, as patients are bombarded by no fewer than 25 questions about conditions and changes and depression -- which the staff either already know the answers to, or are completely irrelevant to the reason you're there.
Then the doctor comes in. Whenever I feel sick, she seems to smirk, as if she has a bet with herself that I'll be sick and she's just won. She minimizes my symptoms, and makes me feel small. Her office is not forthcoming with test results.
she is my primary care physician
I have never in my life had worst customer service than at this office. Prescriptions are never ready in time. The office staff does not call back when they say they will do so. My prescriptions have been written incorrectly a few times, which is dangerous. And as a result of the negligence and to lack of good customer service, there have been numerous days where I have been without a daily needed prescription. I do not recommend this office to anyone. And honestly, I am not one to complain.