Staff is incredibly rude especially considering this is a healthcare environment. They got my appointment time wrong and attempted to belittle me for their mistake. I know this isn't Dr McGrorey's fault directly, but his front office staff is representative of him and his practice as a whole.
The office staff at this office is very incompetent. They seen me in November of 2016 and called me in July saying I owed $30 for a copay in January 2016 which I paid and showed proof. The next day they called me again and said I owed $205 for 2 visits 11/12016 and 11/2/2016. HPN told them how to fix it they claimed they never spoke to me or HPN. They sent me to collections over the office staffs mistake. then I asked to speak to the Dr. to solve this and they told me I have to pay for that.
We will NEVER return to this doctor again. Both my husband and I have had on going issues with this doctor and his staff. We are now fighting with our insurance company due to an audit because his billing department, which he outsources didn't use the correct billing codes. He also diagnosed us with some "pre-existing conditions" which he reported to our insurance company and not us! We are perfectly healthy and have had second opinions. Both with a clean bill of health! NO CALL BACK FROM THE DR
Didn't address all my concerns. Took over a week to get a referral. 2 hour wait time. Be prepared to sign your life away with their extra fees.
Very busy didn't have time for anything needed. Staff also was to busy needed blood but didn'thave time, told me to call them on Friday on Tuesday still did not have time. Wouldn't recommend this Dr
office if you need timely health care.
I liked him. He listened to me, asked questions, I was not rushed, he answered my questions, his staff was really nice, and he called me after hours on a Friday to give me results of an X-ray that he surely could've gotten away with until he was at work on Monday but he thought I would like to know. I have always been very impressed with that and he was right. I was worried and I was glad to know.
Digital X-Ray (Cdr)
Family Planning Services
Gynecologic Cancer Screening
Primary Care For Adolescents