Orthocarolina

Orthopedic Surgery, Occupational Therapy • 20 Providers

1915 Randolph Rd, Charlotte NC, 28207

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Orthocarolina is a medical group practice located in Charlotte, NC that specializes in Orthopedic Surgery and Occupational Therapy.

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  • Spanish

Medical Services

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Location

Orthocarolina

1915 Randolph Rd, Charlotte NC 28207

CallDirections

(704) 323-2000

Reviews

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Orthocarolina
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Provider Reviews
provider
Orthopedic Surgery
Reply
Excellent visit
What went well
No results
What could be improved
No results
Helpful
D Simmons – Nov 23, 2021
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provider
Hand Surgery
Reply
Saw Dr. Gaston for a consultation regarding my condition. He thoroughly explained the procedure I would require and offered to set an appointment at my convenience. I will definitely recommend him to my family and friends.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Nov 23, 2021
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provider
Hand Surgery
Reply
Operated on both my hands. He is the best. Answers questions and provides good info. Stays at the forefront of his field.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Nov 11, 2021
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provider
Hand Surgery
Reply
Effective, efficient, informative
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Nov 11, 2021
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provider
Orthopedic Surgery
Reply
My teenage son sees Dr. Scannell for scoliosis. He is extremely understanding, knowledgeable, professional and has never made us feel as if we were rushed during our appointments. He totally understood when my son shared that he didn’t want to have to wear a back brace during the day so a night time brace it is. I would ?? recommend Dr. Scannell.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Nov 06, 2021
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provider
Orthopedic Surgery
Reply
He a great doctor, he is caring, patient with time, answers all your concerns of treatment…. He is “hands up” the best of best
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Ronnie Goodstein – Nov 06, 2021
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provider
Orthopedic Surgery
Reply
I wouldn’t recommend Dr Scannell because I didn’t feel like I was a very important patient to him. I wouldn’t want any of my family or friends to feel this way.
What went well
  • Office environment
  • Staff friendliness
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Long wait times
Helpful
Oct 25, 2021
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provider
Orthopedic Surgery
Reply
I'm new in the area, therefore didn't know any medical providers. When I had my injury, an appointment was made with Dr. Garcia. From his administrator, Tina, to having the surgery, my experience was great. The entire staff was professional and Dr. Garcia explained the process beforehand, and also explained what took place during surgery, and what to expect after surgery. I knew he was the best after hearing him explained everything in detail. I'm looking forward to this recovery.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
John Davis – Oct 16, 2021
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provider
Sports Medicine
Reply
Left shoulder reverse rotator cuff. Surgery excellent and rehab staff are most helpful.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Dave Badger – Oct 02, 2021
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provider
Hand Surgery
Reply
Had wrist break that needed plate and screws. Dr. Lewis was incredible in explaining what needed to be done and how he would do it. He also thoroughly explained the recovery process and timeframe. He monitored the PT process and gave feedback to my provider. Now I need arthritis surgery and he was NOT rushing me to do it, but wanted me to be ready for it. Dr. Lewis again thoroughly explained the procedure and recovery. He is sometimes in surgery but his medical assistants are superior and will go out of their way to insure all questions are answered. I highly recommend Dr. Lewis and his team for any Ortho needs for hand, wrist and digits!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
M Appell – Oct 01, 2021
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provider
Hand Surgery
Reply
Great doctor knew exactly my problem and how we can fix it!!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Eddie Parker – Sep 29, 2021
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provider
Orthopedic Surgery
Reply
Dr. Garcia was very kind and considerate of my condition and offered me choices in order to get my hand better. He explained the x-rays and everything to me. He is a very good doctor and I highly recommend him.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Terri M. – Sep 18, 2021
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provider
Hand Surgery
Reply
Not rushed
What went well
  • Appointment scheduling
What could be improved
No results
Helpful
Sep 18, 2021
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provider
Sports Medicine
Reply
After waiting a month for an appointment, I went in to see Dr. O’Connor on 9/17/21 and I was running late due to an unexpected traffic problem. I arrived and signed in. They told me to sit and wait so I did the online check in. A nice young lady called me up to the counter and got some more details. She explained that they were running late anyway and that I would still be OK. She put the strip on the schedule sheet and gave it to another lady. At this point, this officious woman walked up, pointed to my strip and said “NO!” and stomped away with no other comment or even looking me in the eye. The young woman at the counter looked speechless and then walked over and told me I would have to be rescheduled. Not his fault, just an officious office employee who only cared about policy compliance, not care for the patient. Never asked how much pain I had They were already running late and so I would have been sitting there anyway if I had been 3 minutes earlier or even 30 minutes earlier.
What went well
No results
What could be improved
  • Office environment
  • Didn't explain conditions well
  • Staff wasn't friendly
Helpful
Arrogant Office – Sep 17, 2021
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provider
Orthopedic Surgery
Reply
Dr Garcia is a very considerate and really takes pride in his work he is a perfectionist I was referred to him by another ortho practice I would recommend him to anyone that has any kind of break of never damage in their arm or hand nurses and all dr Garcia staff hands down the,best sincerely Leigh Ann Goins
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Leigh Ann Goins – Sep 16, 2021
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provider
Orthopedic Surgery
Reply
Dr. Loeffler did a fantastic job with my shoulder replacement. The pain relief was immediate and the recovery is going well.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Frank Krajewski – Sep 16, 2021
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provider
Orthopedic Surgery
Reply
May 11, 2021 Surgery: RIGHT THUMB CARPOMETACARPAL ARTHROPLASTY WITH TENDON INSERTION USING ARTHREX INTERNAL BRACE Surgery performed by Dr. Garcia relieved the arthritis pain in my right hand. Dr. Garcia and staff at OrthoCarolina helped made the overall experience as pleasant as possible. I am pleased with the results and will eventually have him perform the same surgery on my left thumb.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
William Raby – Sep 08, 2021
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provider
Hand Surgery
Reply
Dr. Gaston is very professional comunicate well and explained clearly your treatment. Friendly and respectful . I am very happy he treated my condition.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Concepcion Molina – Sep 08, 2021
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provider
Hand Surgery
Reply
My most recent visit was to follow up on a process that culminated in surgery to excise a stubborn, dangerous infection. Every step was carefully explained and then flawlessly executed. There was very little pain and follow up was thorough. In the future should I require hand surgery, I feel fortunate to have found Dr. Lewis and would call on him and his staff again.
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Robert Charles Benzin – Sep 08, 2021
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provider
Orthopedic Surgery
Reply
Personable, educational and patient. I always feel at ease and informed after my visit. I believe my doctor helps me to select the best care options for me.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Spencer – Sep 04, 2021
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