Oral Maxillofacial Sgy Assocs

Oral & Maxillofacial Surgery • 3 Providers

2140 Lake Michigan Dr NW, Grand Rapids MI, 49504

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Oral Maxillofacial Sgy Assocs is a medical group practice located in Grand Rapids, MI that specializes in Oral & Maxillofacial Surgery.

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Location

Oral Maxillofacial Sgy Assocs

2140 Lake Michigan Dr NW, Grand Rapids, MI 49504

Reviews

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Provider Reviews
provider
Review for Dr. Jia Ooi, MD
Oral & Maxillofacial Surgery
Not only intelligent and superior at his job, he also talk to you like a friend. The staff is friendly and seem to truly care. I could go on and on. I went to there despite them not taking my insurance, they are so good I paid out of pocket and was happy to do so. I think that is the ultimate compliment.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Travis Lasley – May 27, 2021
provider
Oral & Maxillofacial Surgery
If you would like a drive-through surgery experience, then this is the place to go! My daughter was wheeled out to the parking lot while still recovering from the affects of general anesthesia, blood dripping from her mouth as I helped her into the car. I had to wait outside in my car during the surgery "due to covid" but I was allowed to come into the office to PAY the estimated bill before the surgery.. ridiculous, uncaring, and unprofessional. Also had problems with their billing department when they did not submit the Doctor notes to my insurance company which turned into months of trying to resolve bill.
2 people found this helpful
Helpful
Feb 01, 2021
provider
Oral & Maxillofacial Surgery
The estimate was no where near the amount charged. Staff is extremely unhelpful and dishonest. Refused to Bill the insurance with the numbers of the teeth worked on.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
Helpful
Nov 23, 2019
provider
Oral & Maxillofacial Surgery
Horrible, rude, inconsiderate man. Do not trust. His staff is completely unprofessional and allowed to talk to you however they want to. It was easy to schedule an emergency appointment, but they'll hold it over your head that they fit you in. Um, isn't that the nature of oral surgery? To take emergency patients? I waited an hour to be seen while in extreme pain. Doc told me I would be charged one way and switched it at the last minute. Just out to get your money. Run away, find another doc!!
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
5 people found this helpful
Helpful
Apr 05, 2016

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