Heidelberg Dermatology PC

Dermatology • 2 Providers

20400 Livernois Ave, Detroit MI, 48221

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Heidelberg Dermatology PC is a medical group practice located in Detroit, MI that specializes in Dermatology.

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Location

Heidelberg Dermatology PC

20400 Livernois Ave, Detroit MI 48221

CallDirections

(313) 864-3766

Reviews

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Heidelberg Dermatology PC
Provider Reviews
provider
Dermatology
Reply
I love the additional staff attendance in the room taking notes, I think this is critical. It gives Dr Heidelberg more time to engage with the patient and not worry about getting every detail written down herself to review later.it makes me feel that she really cares.
What went well
No results
What could be improved
No results
Helpful
Mar 29, 2019
×Post a ResponseAre you this provider?
provider
Dermatology
Reply
This place has come a long way with its customer service! New front desk with friendly staff seemingly engaged with each patient. I would definitely recommend, the quality of professionalism now meets their historical service...
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 person found this helpful
Helpful
Pleased patient in Bloomfield Hills, MI – Jun 12, 2018
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provider
Dermatology
Reply
I've been a patient for years, and I've been very pleased. I appreciate the fact that it is posted that some patients condition may require more attention that originally expected, so they appreciate patients understanding. With several skin conditions, this has definitely been the case with me and my family. She's excellent with mole and skin tag removals..
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
7 people found this helpful
Helpful
Southfield, MI – Mar 19, 2016
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provider
Dermatology
Reply
I read tones of reviews before making my appointment stating the wait time was horrible, but I wanted to give it a try. I had an appointment at 7:50 am on Saturday and sat for an hour in the lobby. I was then called to the room and sat for another 30 minutes. By 9:30am, I left. This is totally unacceptable and I don't see how this place is still in business. I would not recommended this place to anyone.
What went well
No results
What could be improved
  • Long wait times
8 people found this helpful
Helpful
Jan 16, 2016
×Post a ResponseAre you this provider?
provider
Dermatology
Reply
I was a patient of her father. I was thrilled when I found out she was his daughter called the office to make sure they took my insurance, confirmed booked my appointment. Upon arriving I had never witness such an unprofessional medical office. The receptionist was yelling at patients for signing the wrong sign in sheet! Instead of greeting them and asking the right questions to get them where they need to go! 20 minutes later the office manager comes out to tell me my insurance is not accepted
What went well
  • Office environment
What could be improved
  • Difficult to schedule appointment
  • Staff wasn't friendly
12 people found this helpful
Helpful
Lita in Detroit, Michigan – Jan 12, 2016
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provider
Dermatology
Reply
The last appointment was at 3:30pm I didn't leave until 5:10pm.a the work they do is good, however the customer service and scheduling is HORRIBLE!
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
  • Difficult to schedule appointment
  • Appointment was rushed
  • Long wait times
9 people found this helpful
Helpful
Eastpointe – Dec 01, 2015
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