Family Ear Nose And Throat

Ear, Nose, and Throat • 2 Providers

35 Walker St Ste 200, Kittery ME, 03904

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Family Ear Nose And Throat is a medical group practice located in Kittery, ME that specializes in Ear, Nose, and Throat.

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Location

Kittery Office

35 Walker St Ste 200, Kittery ME 03904

CallDirections

(207) 351-3525

Reviews

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Family Ear Nose And Throat
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Provider Reviews
provider
Ear, Nose, and Throat
Reply
Dr. Brett Rankin consulted and performed a sinus polyp removal surgery in less than 90 days for me. Pain-free, complication-free, and breathing fantastic! Very friendly and professional doctor. Highly recommended for anyone in need of chronic sinusitis treatment
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Sean Cutler – Mar 27, 2021
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provider
Ear, Nose, and Throat
Reply
Great patient manner supported by superior medical knowledge and skill. Dr. Rankin is kind, compassionate, and really really knows his stuff. He's a great example of what medicine should be.
What went well
No results
What could be improved
No results
Helpful
Mar 22, 2021
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provider
Ear, Nose, and Throat
Reply
This office is a well-oiled machine. Trish (I think that’s her name) was very efficient in scheduling and following up. Met with Dr. Rankin a couple months ago. He is so nice, down to earth and helpful. I’ve called the office a couple of times and get calls back quickly and they always consult with dr rankin.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Sue S. T. – Feb 19, 2021
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provider
Ear, Nose, and Throat
Reply
Stay away from this place and this doctor.
What went well
No results
What could be improved
No results
1 person found this helpful
Helpful
Charles R. Cormier – Dec 29, 2020
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provider
Ear, Nose, and Throat
Reply
He biopsied a growth I have on my vocal cord. Only problem I had wasnt his doing it was the nursing/lab tech at York hospital.( no clue how to put it in) Dr. Sarno was excellent at explaining everything to me in terms that a normal person understands. Great Doctor!!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Leigh Ann Sharon in Alfred, ME – Jun 16, 2019
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provider
Ear, Nose, and Throat
Reply
Knowledgeable, patient, kind, realistic, and caring. Unfortunately I don’t have a treatment to follow so I could go back.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
  • Difficult to schedule appointment
1 person found this helpful
Helpful
Portsmouth , NH – Feb 21, 2019
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provider
Ear, Nose, and Throat
Reply
this provider is not a skilled dr. but a actor and faced with a human life that is in danger he will drop ball if not an easy fix and he can have simple visit and biopsy he can do harm by misdiagnosis. and his bedside manor ..fake.. if you are ill look for a good Dr. to move on in life.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
3 people found this helpful
Helpful
Feb 14, 2019
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provider
Ear, Nose, and Throat
Reply
Took over two weeks to be seen when my child was having severe nighttime breathing problems. I called because I could not find the office based on the address Waze took me to, which is listed on google, of 518 US-1. I called and they gave me their new address. I was less than 10 minutes away... which put me at less than 15 minutes late for the appointment... and they refused to see my son. I am entirely disappointed and do not recommend this lack of concern for patients to anyone else.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
1 person found this helpful
Helpful
Elizabeth in Portsmouth, NH – May 14, 2018
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provider
Ear, Nose, and Throat
Reply
Compassionate, professional, encouraging and relatable. No one else like him!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 people found this helpful
Helpful
SM in Wells Maine – Dec 09, 2017
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provider
Ear, Nose, and Throat
Reply
In August my daughter had a myringotomy / adenoidectomy. No one called to check on her after the procedure despite Dr Rankin's promise that they would follow up next day. The following week I called to schedule a post-op appt and expressed my aggravation. Nurse was very rude, said "sometimes we just don't get to it." She also scheduled our post-op which we went to, and were told that there was no appt. scheduled for us that day and we would need to come back. Changed doctors. Do not recommend.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Wait times
What could be improved
  • Difficult to schedule appointment
  • Staff wasn't friendly
  • Didn't trust the provider's decisions
4 people found this helpful
Helpful
Emily B in North Hampton, NH – Oct 06, 2016
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provider
Ear, Nose, and Throat
Reply
Dr Rankin left me with nerve damage to my right arm. Went in for a simple biopsy and came out disabled!
What went well
  • Office environment
  • Listened & answered questions
  • Staff friendliness
  • Appointment wasn't rushed
  • Wait times
What could be improved
  • Difficult to schedule appointment
  • Didn't trust the provider's decisions
3 people found this helpful
Helpful
Now unemployed in York ME – Sep 23, 2016
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provider
Ear, Nose, and Throat
Reply
He did my Thyroidectomy. Super doctor, and very importantly, treated with me with kindness and respect. His office staff was super to me and helped me through the very bad time that followed after the surgery... I have been to both of these doctors and I will tell you that they are both very wonderful to deal with.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 people found this helpful
Helpful
Barbara C in York, ME – Jul 14, 2016
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provider
Ear, Nose, and Throat
Reply
Horrible experience! I came in for a septoplasty which Dr. Sarno told me would only hurt for two days. I was in pain for over a month. When I returned for my check up he was rough and dismissed my concerns of an infection. I am now almost a year out and have had several infections from the surgery and have had to go to two other specialist.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
11 people found this helpful
Helpful
Kittery, ME – Jul 13, 2016
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provider
Ear, Nose, and Throat
Reply
My three year old son had a scheduled appointment for a hearing test. I arrived literally 4 mins late and they would not see me. I was required to reschedule when the audiologist, not seeing a patient and they were not willing to accommodate the appointment. The staff was rude and not friendly at all. I will never go back.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Didn't trust the provider's decisions
3 people found this helpful
Helpful
York, ME – Jun 08, 2016
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provider
Ear, Nose, and Throat
Reply
Doctor is consistently excellent; however, of my three visits I have had some kind of medical or administrative complication and I give the administrative staff a zero out of ten in being helpful and trying to solve the problems.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
  • Difficult to schedule appointment
  • Staff wasn't friendly
4 people found this helpful
Helpful
Bob L in Portsmouth, NH – Apr 22, 2016
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provider
Ear, Nose, and Throat
Reply
I mentioned to someone in a medical office that I needed an ENT, and she recommended Dr. Rankin. She said, If he had a fan club, I would be the president. Now I know what she means. He got me to the point where I had only one or two yearly sinus infections, and we were even managing my facial migraines. However, in December he determined that surgery would definitely benefit me. I had that 2 days ago and already I feel so much better! Thank you Dr. Rankin. You're my hero! :)
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
5 people found this helpful
Helpful
Karina Chapman in ME – Feb 11, 2016
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