20/20 Eye Specialists

Nursing (Nurse Practitioner), Ophthalmology • 2 Providers

2318 W 5th Ave, Gary IN, 46404

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20/20 Eye Specialists is a medical group practice located in Gary, IN that specializes in Nursing (Nurse Practitioner) and Ophthalmology.

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Location

20 20 EYE SPECIALISTS PC

2318 W 5th Ave, Gary IN 46404

CallDirections

(219) 885-0116

Reviews

Provider Reviews
provider
Ophthalmology
Reply
I had an appointment today 7/17/2019, and the front desk lady, Barbara Gee, was very very rude. I have anthem medicaid and she tried to tell me that her computer was showing i also had Aetna. I tried to explain to her that I DID NOT! After numerous phone calls to get the issue resolved and actually calling Aetna and them telling Barbara that I did not have it, she still continued arguing with me. Aetna even told her that the office needs to update their software because Aetna was not seeing it at their end. I have been on medicaid for 3 yrs. Have had major surgery, visit my doctor once a month, have had CT scans, MRI's ect and not one of them showed Aetna as my insurance. So instead of her listening to the agent from Aetna, she just ignored both of us. How rude of her. I will NEVER go there again and will never refer this office to ANYONE!!
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
1 person found this helpful
Helpful
Traci Stratten – Jul 17, 2019
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provider
Ophthalmology
Reply
We will never be back! Staff is very rude, they charge up front knowing the insurance will pay most then are hesitant to produce the refund. Very shady! I work for a doctor and we strive in providing a very pleasant atmosphere. We greet our patients, smile and make eye contact, and certainly don't charge for services unless we are 100% sure the patient will be responsible. Sad, because I actually liked the doctor.
What went well
No results
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
2 people found this helpful
Helpful
Valparaiso, IN – Dec 09, 2017
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provider
Ophthalmology
Reply
My Appointment was at 10:30 but didn't get into a a room until about 11:45. There were a lot of people there at the time. Other than the wait, the front desk person was doing about 10,000 tasks, definitely commend her on that. The attitude of the assistant who guided us to the room was very happy, cheerful, and enthusiastic. Dr. Watkins was one of the best doctors I have seen in a while. He was so very informative and helpful but, very fast. Definitely returning is any more issues.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
6 people found this helpful
Helpful
Chester Ziemniak in Merrillville, IN – Nov 17, 2016
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provider
Ophthalmology
Reply
Dr Watkins by hisself, was great. His office staff could use further training. They are the reason I am giving a 1 star rating. My appointment was not keyed in right and my time was wasted. After 4 weeks of waiting I still haven't received my glasses, the office staff doesn't pick up their phone or return phone calls. I am extremely dissatisfied with how I am being treated and given the run around.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Staff wasn't friendly
13 people found this helpful
Helpful
E in Wheatfield IN – Jan 04, 2016
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