20/20 Eye Specialists

I had an appointment today 7/17/2019, and the front desk lady, Barbara Gee, was very very rude. I have anthem medicaid and she tried to tell me that her computer was showing i also had Aetna. I tried to explain to her that I DID NOT! After numerous phone calls to get the issue resolved and actually calling Aetna and them telling Barbara that I did not have it, she still continued arguing with me. Aetna even told her that the office needs to update their software because Aetna was not seeing it at their end. I have been on medicaid for 3 yrs. Have had major surgery, visit my doctor once a month, have had CT scans, MRI's ect and not one of them showed Aetna as my insurance. So instead of her listening to the agent from Aetna, she just ignored both of us. How rude of her. I will NEVER go there again and will never refer this office to ANYONE!!

We will never be back! Staff is very rude, they charge up front knowing the insurance will pay most then are hesitant to produce the refund. Very shady! I work for a doctor and we strive in providing a very pleasant atmosphere. We greet our patients, smile and make eye contact, and certainly don't charge for services unless we are 100% sure the patient will be responsible. Sad, because I actually liked the doctor.

My Appointment was at 10:30 but didn't get into a a room until about 11:45. There were a lot of people there at the time. Other than the wait, the front desk person was doing about 10,000 tasks, definitely commend her on that. The attitude of the assistant who guided us to the room was very happy, cheerful, and enthusiastic. Dr. Watkins was one of the best doctors I have seen in a while. He was so very informative and helpful but, very fast. Definitely returning is any more issues.

Dr Watkins by hisself, was great. His office staff could use further training. They are the reason I am giving a 1 star rating. My appointment was not keyed in right and my time was wasted. After 4 weeks of waiting I still haven't received my glasses, the office staff doesn't pick up their phone or return phone calls. I am extremely dissatisfied with how I am being treated and given the run around.